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Sorry, lack of knowledge my fault but the gal that called me to get the ball rolling was very helpful but the person that she connected me with to get the data of my vehicle was very poor, but she helped me very well. Try to understand what George was saying. I am legally, half tough and have a very hard time understanding over the phone, and this person seem to have had an accent that I hardly ever can comprehend plus he had massive breakup points in his speaking, not due to his speech, but due to the equipment, he was using.
Response from SECURITY AUTO GLASS:
Hi Laura! I’m sorry you had a frustrating experience during your call. Insurance conversations can already feel complicated, and clear communication makes a big difference. Please know we’re here to help answer any questions and make the process as easy and stress-free as possible. I am happy that our representative Ashley was able to assist you in completing this call with your insurance company's third party administrator. We are always here to help when situations like this arise and please note if you ever need clarification, we work with every insurance and can help the process in any way possible! -Misty
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Juan was so nice yet so professional. He explain d the whole process to me and was happy to answer questions.
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Im some what dismayed that he did not clean surface before applying filler. Only because I could see the chip inside of my car. He did it so quickly I'm wondering if the filler had time to enter into the deep crevices. I'm not confident that the job was done sufficiently.
Response from SECURITY AUTO GLASS:
Im sorry to hear that you were not satisfied with your repair steps our technician took. He stated he reached out and reexplained the process to you and that your repair is under warranty as well. Please let us know if there is anything else we can assist you with or if you are still unhappy with your repair. Thanks Ashley
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Daniel was very nice and informative when asked any questions!
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Sealed up windshield chip with cracks with resin
Windshield damage with smaller cracks sealed up nicely at Brighton Ford
Glass damage discovered at Summit Place Kia
Glass damage by bottom of windshield found while getting service work done at Labadie Toyota
Larger damage to windshield sealed up at Sutherlin Nissan
Glass damage repaired at customers house
Glass damage to front windshield discovered at Serra Quicklube
Glass chip on windshield sealed up while customer waited for other service work to be completed
Two chips next to each other discovered at Labadie Toyota
Chip on windshield appeared to be from a rock from road filled in at Labadie while waiting for other service work
3 chips on front windshield sealed up with resin to prevent from spreading
Few stone chips on front windshield sealed up at Labadie
