The gentleman who knocked on the door was great. He was friendly, he was clear. I was in a hurry to leave for an appointment. He accommodated my schedule. He represented the program and your company well. The tech came right on schedule the next morning. He was efficient. All in all it was an easy process. On the A - F scale the process from beginning to end gets an A Re: the questions below, maybe you should remove the cost question from the surveys that go to QHEC customers.