Once again we have received an oil delivery with NO ticket. I am always interested to see my gallon rate, service fees, senior discounts, etc. I will again call the office to get someone to send that ticket to me. AND, I have called, written notes on my remittance statement copy and have NEVER gotten a response - this current year and last - for a explanation / worksheet for the developmentanswer and documented response. of my budget amount. Am I the only customer to be interested in how much my service contracts cost, whether I am being charged for an oil cap price fee, whether I agree with the unused balance forward from previous year and how many gallons I am projected to consume and at what price per gallon ?????? I THINK NOT but I still have not received a proper response. I will call -- talk to you soon.
Response from Tevis Energy:
Thank you for your feedback Robert. We are very sorry to hear that there has been issues with your delivery tickets and responsiveness. Our customer advocate, Chloe, would be happy to discuss these frustrations with you and determine a solution. If you are willing, please call her directly at 443-244-8406.
