I was told there was no installation charges yet I was charged installation
I was notified prior to Jeremy arriving. He was fast and efficient. He helped me set up my app and devices. It was an easy process and holy crap am I saving a ton of money thanks to Glen my salesman. If you haven’t dumped RCN yet, do it now!!
Jeremy was wonderful, he did. I guess everything he was supposed to do and then came down and says I’m gonna give you a little tutelage… On what is a little bit different. Danny showed me how it was relatively simple and then left. Just a little bit of differences I really like the fast forward and the backwards buttons on the old version! You need to get that! Because of that and a few other little quirks, I am not sure I like it! But as far as Jeremy is a great asset to your team. Is a really nice guy.
Terrence was AWESOME! He was not only professional and kind
Joe came today to disconnect some equipment and add some new equipment and was a pleasure to deal with. He arrived on time was very polite and even empathetic to my situation. He was able to quickly take care of what needs to be done, left no mess behind and was very thorough, even reprogramming both remotes. He is truly an asset to service electric and an example for all other techs to follow. If I ever need help again I hope I can request him. Thanks Joe!!