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Pete did a great job. Very informative!
Response from Charlie's Air Conditioning & Heating:
Thank you for being a customer!
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Gerson C was very knowledgeable and expedient with the heating service
Response from Charlie's Air Conditioning & Heating:
Thank you for taking the time to leave a review! We appreciate you!
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The Charlie's Heating and Air team are absolutely the best! I can't say enough about how great and reliable this business is! Thank you to all of your staff for always providing outstanding treatment and service!
Response from Charlie's Air Conditioning & Heating:
Thank you so much for your kind words! We're so happy to have you as a customer, call us any time!
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Explained issues thoroughly. Was easy to talk to, courteous, and helpful.
Response from Charlie's Air Conditioning & Heating:
Thank you for taking the time to write, we appreciate you!
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Daniel explained everything to me in language I could understand. Suggested a game plan which I intend to follow.
Response from Charlie's Air Conditioning & Heating:
We're so happy Daniel took great care of you, give us a call any time!
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Pete was very friendly and professional. He did an efficient job.
Response from Charlie's Air Conditioning & Heating:
We appreciate you taking the time to leave a review!
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Complaint: Gas furnace not heating. Found control board not powering gas valve. Replaced board and checked system operation. Cleaned flame sensor
Complaint: Heat pump not heating Turned system on and checked system operation. Slightly adjusted refrigerant charge. Customer going to monitor system and call back if needed.
Complaint: Gas furnace not heating Found drain hoses clogged going to condensate trap. Cleared hoses and furnace now operating
HVAC Service Complaint no heat Replaced PSI switch and tested unit operation
HVAC Service Complaint no heat at IT house. Found gas valve not holding pilot. Replaced gas valve
2024 PCSA Heating Check Up Prepaid Heating Maintenance Done 11-27-24
Customer had concerns about furnace making loud banging noise when it starts, ran furnace several times and was not able to catch noise at this time, according to customer noise happens when furnace starts after a few days and lasts about 30 seconds or less. Asked customer to keep an eye on furnace and how it does and let us know when they hear noise again System is heating at this time
Right side heater intermittently stop working, found dirty flame sensor to be the problem, cleaned flame sensor, checked capacitors to the blower motors and found no more issues Both systems are heating at this time
Furnace Repair Johnston City 2024 PSCA Heating Check Up Renewal Heating Maintenance Completed Dual Fuel maintenance, cleaned flame sensor, burners, and drain, used filters in utility room to replace old ones, checked system operation, furnace is running well, found gas valve not converted to LP from previous repair, converted gas valve to LP and found no other issues, heat pump is running well but noisy, compressor is the source of the noise, this has been known for a while, recommended to customer to replace compressor before warranty expires. Will need to give customer a quote for a new compressor under parts warranty System is heating at this time
Furnace Repair Marion Gas Furnace Heating Maintenance PCSA 2024 Heating Check Up Prepaid - Done on 12-27-24 Replaced air filter
Furnace Repair Carterville HVAC Service Complaint upstairs unit not operating properly Found weak capacitor for upstairs unit, replaced capacitor and verified system operation. Main floor heat pump is not working, found compressor tripping breaker due to an internal burnout, will need to give customer quotes for a new compressor or new unit depending on what the best option is
Gas Furnace Repair Marion 2024 PSCA Heating Check Up Prepaid Heating Maintenance
Furnace Repair Marion HVAC Service No Heat
