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I truly appreciate all the effort Steve put into solving my problems and have been very happy with the results. I am using auxillary heat at this time as the temperature is so low, but the heat pump did really well until it started dropping into the teens.
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Shawn has always been friendly and always willing to answer any questions I may have. He really seems to know what he is doing.
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Justin was very thorough and checking everything on our furnace and explained everything to our understanding.
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Thorough work done with clear explanation of the problem that occurred with our system. I’ve been with Charlie’s for years; I highly recommend the company.
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Shawn was knowledgeable and friendly. He offered his advice and did a great job. Thanks Shawn!
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As always the employee was very courteous and seemed to know what he was doing. My only complaint is that my kilowatt usage has went up and not down.
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2023 Spring Check Up New System was tripped on high pressure lock out. Reset control board and pressures looked normal. Capacitor was getting weak and needed replaced on outdoor coil. Condenser coil also needed cleaned. High pressure maybe tripping prematurely. Customer will monitor and let us know of any changes in operation. System is operating normally at this time.
Furnace Repair Ameren Red Tagged due to gas leak at gas valve Conducted a very thorough leak search for gas. Did not find any signs except for the outlet port where we Check gas pressure was slightly loose. Enough that a meter used by Ameren could’ve picked up some gas. Tightened and verified operation of system. Performed maintenance on the system to check safety and functionality. Tested CO detector, it had a dead battery. Replaced and verified operation. System is operating normally at this time. We will continue to monitor. System Needs new filters ASAP.
Installed tee in drain line, everything draining from attic during off cycle
PCSA 2022 Heating Check Up Prepaid. Heat pump is working normally at this time, however it is starting to show wear and tear. Indoor coil is very dirty and I cleaned a lot of it off. Coil fins are starting to peel off. Need to gently clean a little out of time on maintenances and continue to monitor. Drain had a lot of buildup in it, put pan treatment in the drain to Try and prevent any clogs before we can get out here on the summer maintenance.
Inspected entire unit, turned stage rate off, unit ran for 19 minutes, took house from 69 to 71 and emergency heat never came on
PCSA 2022 Heating Check Up Free w/ Install. Gas furnace is heating efficiently at this time, filter is changed, flame sensor is clean, all hoses and drains are clear, adjusted gas pressure it was a little high, everything checks out good at this time. Customer said that when it got really cold a few weeks ago his drain line going up into attic froze and he had to reroute drain while it thawed out. Need to see if we can somehow insulate condensation hose coming out of pump going into attic.
PCSA 2022 Heating Check Up Renewal. Gas furnace is heating efficiently at this time, filter is changed and provided by customer, flame sensor is clean and all carbon monoxide detectors are tested.
Unit not heating, replaced liquid line sensor under warranty, system is heating
PCSA 2022 Heating Check Up Prepaid. Heat pump is heating efficiently at this time, filter is changed and provided by customer, temperature rise is good, system is operating normally at this time. Stat wire going to the unit was mildly damaged more than likely due to pulling it under house during the install. Repaired and verified there weren’t any exposed wires.
PCSA 2022 Heating Check Up Prepaid. System is heating efficiently at this time. Found 5 dead mice on filter and in cabinet of system. Cleaned and disinfected area and Replaced filter. Mice caused no damage to system. Customer does not have a CO detector and after discussing the importance of one, they are going to talk it over on whether they would like to have one installed. Customer also wants to possibly change out thermostat on next maintenance for more accurate temperature readings. System is operating normally at this time. Found capacitor was also going bad, replaced and verified operation.
Found the high limit switch had rusted and corroded over causing no electric heat to not work, need to order a replace switch, 1/11/22 Replaced limit unit heating at this time
Complaint noise and vibration coming from furnace. Noise was coming From inducer motor not being tightly secured, tighten the screw and verified noise was gone. Proceeded with maintenance. Everything checks out good at this time.
Complaint insulation melting off copper lines and complete furnace maintenance <br> Adjusted charge. Unit was pretty over charged on 410a. Replaced thermostat face under warranty. Jason says red light would come on with no call for heat. Set point and ambient would both be at 67 when aux heat would engage. Filter has been replaced with remaining filter left at install. Unit heating at this time
Customer said that motor was making bad noise, after investigating found fan blades had ice on them causing it to spin off balance. Cleaned and verified motor was working fine. There isn’t a noise at this time, but if noise occurs again after running it more we will change motor out.
