John came with in 10 minutes,took care of the problem. I appreciate the fast service.Thank You.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are always here to help. If you have any further questions or concerns, please don't hesitate to reach out to us.
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The service man arrived in a timely fashion and replaced my dying circulator in a very professional and qualified manner. I should be a good judge of workmanship as I was a High School Shop teacher for 39 years. The service man could not have done a better, neater and proper service replacement and he cleaned up wonderfully when he was finished. A great experience and I commend Hart Petroleum for employing such competent, polite and cooperative employees. Continue the great service in 2025 and beyond.----John Scuderi
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and look forward to serving you again in the future.
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Not so great. You sent a service man. Who came without the part needed or where to get it or even how to installl or set it up. You should have paid me since I tried the setup. I expect a refund fir this useless service call
Response from Hart Home Comfort:
Unfortunately we cannot be responsible when a customer can't get their wi-fi to work.
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John identified the cause of the burning smell and did excellent repair work. My furnace is working great again. John was thorough and kept me informed throughout. Highly recommend.
Response from Hart Home Comfort:
Thanks so much for your review. We are happy to hear that your experience was a good one with John.
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Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business.
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Harts technician, Tom Olsen, was friendly, thorough and informative.
Response from Hart Home Comfort:
Thank you for your kind words. We're glad to hear that you had a great experience with our technician. We appreciate your feedback and hope to see you again soon! Best Wishes, Jacqueline Hart
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As a previous customer of another company who was acquired by Hart Home Comfort, so far I have been pleasantly surprised with how nice and accommodating the office staff have been (Liz and Dorothy). They communicate with each other and have returned my calls when they were back in the office. They have been very helpful in resolving my problem with my previous contract and I am very thankful. My technician Brian was wonderful and kind. He was friendly and approachable when I asked questions pertaining to the care of my burner. When evaluating the problem with my burner he laid down a tarp/towel to keep my floor clean. I highly recommend this company! Great job. You’ll have another loyal customer.
Response from Hart Home Comfort:
Thanks so much for your kind words. We don't always have a code to identify every service plan that comes over during an acquisition, but if we are aware of them, we will honor it for the duration of the plan. Just as Napco, we are family owned and operated for over 40 years. Please reach out if we can help again. Best Wishes, Jacqueline Hart
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Charles Lopez is a very good and knowledgeable technician,he repaired my boiler in record time!!
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Don was excellent, he did a thorough job explained everything he did. Was very courteous, personable & professional.
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The service men that checked my heating system and serviced my for winter use were courteous, well informed and very skilled in servicing my 75 year old boiler. They assured me that after their service that the boiler was still in good shape. Also they were very clean in their work habits. Great technicians!----John Scuderi
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