Changed the filter, didn't do anything special. Was average service.
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Matthew is always lovely to work with. Always explains everything he is doing.
Response from RKM Heating and Air Conditioning:
Thank you for taking the time and letting us know how we are doing. I extremely happy to hear that Matthew is meeting you expectations when preforming you comfort club maintenance on your heating system.
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I have found the techs from RKM to be well-trained, careful, and transparent. They are polite, professional, work carefully, and are willing to explain... and willing to tell you what repairs can wait, and which matter. RKM's prices are another matter. Apparently, instead of charging a per-visit fee plus reasonable job prices, they pile up the costs on even small repairs. I needed two run capacitors replaced -- $15 parts, at most, with 5 minute replacement time -- and they wanted to charge well over $200 _each_. Now, I value their tech's time and diagnostic skills... but there's a whole lot of overhead in that $200 cost, so if they do two, the second one should be much much cheaper: the tech is there, the diagnosis is easy, and the job is a trifle. So, while I appreciate the good side, I will be thinking twice about the price when I need service after this year's service contract runs out.
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Took only a few hours to meet the technician when our heater broke down whilte other company was willing to return a call next day. Very kind and detailed explanation was given.
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I have used RKM for furnace and air conditioner maintenance for a couple of years. I noticed that they also do maintenance on tankless water heaters so decided to give them a try. Excellent customer service, polite and knowledgeable technicians, no over sell!
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Under bid all others, explained everything in Detail, no hidden cost. Thx RKM.
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Jason was very professional. Diagnosed the problem quickly, gave us some options to prevent the problem in the future, which we did also have done. We love this company!
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3 kids, 2 dogs, no air 112 out, they went the extra mile to help us and get our air working. Beyond grateful.
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Thank you RKM for taking such good care of my air conditioner and my flooding situation. I appreciate your skill and expertise with air conditioners and with taking time to resolve and repair my home. Many thanks and praises for treating me so kindly and so timely. Carol Young
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First time user for annual maintenance of our A/C system. Technician was very thorough and they use a lot of technology for diagnostics. Impressive.
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It worked out perfect they got my air running in no time- and boy just in time for the heat--
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COMFORT CLUB HEATER TUNE UP - CUSTOMER IS RENEWING COMFORT CLUB $169 Aprilaire Air 210 - SHE IS REPLACING FILTER.
35 YEAR OLD FURNACE LOCATED IN THE HALLWAY - FLAME SENSOR STAYS ON FOR 15 SECS AND TURN OFF. 1-STORY 2 bed, 2 bath, 979 sq. ft. house IN ORDER TO BOOK CALL DIAG FEE IS WAIVED. IF A OPENING IS AVAILABLE FOR THURSDAY 12/19/19 CALL CUSTOMER.
FURNACE INSTALL - WAITING ON PROPOSAL CUSTOMER NEEDS TO SIGN OFF ON CONTRACT & CLEAN AIR REBATE FOR RKM AIR. COLLECT PAYMENT OF $3,640.47-TK
46+ YEAR OLD FURNACE IS NOT WORKING. GAS COMPANY TOLD CUSTOMER SHE NEEDS TO REPLACE THE IGNITOR. FAU IS LOCATED IN THE GARAGE. CHARGE $89 PLUS REPAIRS APPROVED. DR
SERVICE FEE $89 PLEASE CALL ONCE IN ROUTE WE INSTALLED THE SYSTEM ABOUT 10 YEARS AGO. DOESN'T TO MAINT WITH US. LOOKS LIKE MIKE WAS OUT IN 2015 FOR A FREON FILL. THE CUSTOMER IS NOW HAVING A PROBLEM WITH THE HEATER. HE BELIEVES THAT ITS THE CIRCUIT BOARD. -AK
9AM ARRIVAL TIME CUSTOMER WALKED IN TO PURCHASE A PART THOUGH WE DONT SELL PARTS ANYMORE. I INFORMED HIM I CAN SEND SOMEONE FOR A SERVICE FEE $89. STATED THAT THE SYSTEM IS 1920S AND LOOKS LIKE HE BELIEVES ITS THE GAS VALVE.-AK
FIRST HEATER TUNEUP UNDER CC. 16x25x pltd filter. did duct cleaning 6/19 prior System Generated Tuneup - 1 Year Comfort Club / Extended Warranty (per system, per year) - Split bk WHILE ONSITE SET UP SPRING TUNE UP MAY. SUGGEST DUCT CLEANING & OR DRYER VENT CLEANING. CAN YOU DO ANYTHING BETTER TO IMPROVE SYSTEM & WHOLE HOUSE???-TK
ARRIVAL TIME 9:20am SERVICE FEE $89 THE FURNACE IS BLOWING COLD AIR SYSTEM IS ABOUT 6 YEARS OLD SHE BELIEVES HASN'T HAD MAINTENANCE DONE IN THE LAST YEAR AT LEAST-AK
SERVICE FEE $89 PLEASE CALL WHEN IN ROUTE CUSTOMER IS STATING THAT THE FURNACE IS NOT FIRING UP SYSTEM IS 15 YEARS OLD THEY USUALLY DO A MAINTENANCE BUT THIS YEAR THEY HAVE NOT FURNACE IS LOCATED IN A CLOSET PLEASE VERIFY EMAIL
CC MEMBER - DOWNSTAIRS UNIT WILL NOT COME ON AT ALL EITHER AC OR HEAT. IF POSSIBLE DO TWO FAU TUNEUP ON SYSTEMS. CUSTOMER NEEDS TO RENEW CC ON DOWNSTAIRS UNIT AT . BK
2 SYSTEM FALL HEATER TUNE UP - 20X25X1 AND 20X28X1 PLEATED FILTERS. ON PRIOR VISIT, CUSTOMER COMPLAINING OF AIR FLOW ISSUE IN FURTHERST ROOM. PERHAPS YOU CAN LOOK AT THAT? 9am sharp per customer.
$89 DIAG + REPAIRS = CUSTOMER STATES THE HIS FAU IGNITOR SWITCH WENT OUT. HONEYWELL PART # SV9541. CUSTOMER DOES NOT KNOW HOW OLD HIS SYSTEM IS. BK
CUSTOMER CALLED & STATED HEATER IS NOT WORKING.-TK SHE KNOWS THAT REPAIRS WERE QUOTED FOR THE HEATER TO.