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Matthew showed up on time, very knowledgeable, friendly and easy to understand the issue and/or issues.
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Matthew is such a pleasure to come out an check our system. Love his customer service
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Have been with RKM for over 10 years and have always had a great experience with all of the technicians. Professional, thorough and dedicated. Would highly recommend them to anyone!
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Great company for all your hearing and AC work and maintenance. I'm glad we got their maintenance package for all our units. They also install free air filters and can upgrade your units if needed. I highly recommend RKM.
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Matthew is always a pleasure to work with. He is helpful in his recommendations and opinion.
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Robert took the time to explain everything to me and figure out the weird noises the system was making. I am so glad he had the correct filter on his truck. :-)
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We called in the morning and technician arrived within a couple of hours. Extremely satisfied with him and the company.
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Changed the filter, didn't do anything special. Was average service.
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CUSTOMER STATED UNIT KEEPS RUNNING AND WON'T SHUT OFF. I ADVISED CUSTOMER TO TURN OFF BREAKER AND BREAKER PANEL SO THE UNIT WILL STOP BLOWING COLD AIR IN THE HOME. COLLECT $89 PLUS COST OF REPAIRS.
SERVICE FEE $89 PLUS REPAIRS HEATER IS NOT WORKING CUSTOMER NO LONGER HAS CC IT EXPIRED-AK
HEATER TUNE UP MAKE SURE YOU HAVE A APRIL AIR 410 FILTER. CUSTOMER WILL BE PURCHASING. ALSO NEED TO RENEW COMFORT CLUB. PAYING HALF TODAY $84.50 AND SETTING UP THE REMAINING BALANCE ON MONTHLY $14. MUST CALL IN CREDIT CARD INFO TO OFFICE.-TK
CUSTOMER STATED UNIT STOPPED WORKING YESTERDAY LOCATED IN THE GARAGE. 1992. COLLECT $89 PLUS COST OF REPAIRS.-TK
NEED TO CONFIRM ADDRESS BEFORE WE GO OUT. CUSTOMER CALLED IN AND STATED THAT THE FURNACE IN WORKING. HE HAD SOME OTHER COMPANY COME OUT IN THE SUMMER AND HE THINKS THEY LOOKED AT IT BEFORE. THE SYSTEM IS 15 YEARS OLD AND ITS LOCATED IN THE GARAGE. SERVICE FEE $89 PLUS REPAIRS. FOUND US ON YELP-AK
GOING TO DO A 1 TIME MAINT. $69 WE INSTALL THE SYSTEM IN 2015 CUSTOMER STATED THAT THE SYSTEM WILL SHUT ON AND OFF WHEN TRYING TO REACH TEMP. BUT STILL REACHES NO PROBLEM. CUSTOMER STATED WOULD LIKE US TO CHECK THAT WHEN WE ARE THERE TO MAKE SURE ITS NOT AN ISSUE-AK
COMFORT CLUB HEATER TUNE UP - CUSTOMER IS RENEWING COMFORT CLUB $169 Aprilaire Air 210 - SHE IS REPLACING FILTER.
RICHARDS SALE MORNING APPT. FOR FIRST CALL CUSTOM DRAIN PAN ORDERED FROM AC PRO RIVERSIDE PO 7916 WILL ALSO BE INSTALLING 2 FLOOD SAFETY SWITCHES-AK SOMEONE NEEDS TO ASSIST RICHARD. HE NEEDS SOMEONE TO LIFT SOMETHING WHILE HE INSTALLS SOMETHING. SHOULD BE A QUICK THING-AK
CUSTOMER WANTS RON TO COME BACK OUT - do a evaluation of why the heater isn’t working (He feels like the company Complete Mechanical still has not fixed the initial problem) charge $89 plus repairs approved. dr
35 YEAR OLD FURNACE LOCATED IN THE HALLWAY - FLAME SENSOR STAYS ON FOR 15 SECS AND TURN OFF. 1-STORY 2 bed, 2 bath, 979 sq. ft. house IN ORDER TO BOOK CALL DIAG FEE IS WAIVED. IF A OPENING IS AVAILABLE FOR THURSDAY 12/19/19 CALL CUSTOMER.
$89 DIAG+ REPAIRS . (1) ANOTHER VENDOR PUT IN NEST TSTAT (WHICH THEY WOULD LIKE REMOVED AS IT IS TOO TECHNICIAL FOR THE ELDERLY COUPLE). HOPEFULLY, THEY HAVE THEIR OLD ONE IF NOT TECH TRUCK MIGHT HAVE AN EASIER TSTAT TO OPERATE.... OR JUST EDUCATION ON THE NEST.???? (2) NOT GETTING HEAT. BEEN HAVING INTERMITTENT ISSUES WITH BOTH AC AND HEAT SINCE THE NEST WAS INSTALLED. MOTHER SPEAKS ENGLISH, BUT IF COMMUNICATION IS A PROBLEM, CALL DAUGHTER - DEBORAH AT 951-550-7709.
CUSTOMER CALLED STATING THERE WAS A POWER SHUT OFF AND EDISON TURNED IT BACK ON. SO NOW HIS FURNACE BLOWER FAN WILL NOT TURN OFF. WE WERE OUT LAST IN MARCH 2015. CUSTOMER HAS NO IDEA HOW OLD IS THE SYSTEM. LOOK AT LAST DIAG. REPAIRS VS REPLACEMENT. IN ORDER TO BOOK SERVICE CALL FOR TOMORROW I WAIVED DIAG FEE. CALL CUSTOMER WHEN TECH IS ON HIS WAY.