Excellent same day service for urgent problem

Ethan from East Lyme, CT

Mr. Velez responded to a call on the same day of our call, fitting us in for a split unit not providing any cooling. He quickly established the problem, explained the steps necessary to test and then repair the system and made time to get the whole job done on the same day. Compared to HVAC technicians from other companies, he was very thorough and knowledgeable. Excellent service! Pricing is from Wilcox Energy and is reasonable for market rates (which are high right now, especially refrigerant prices).

Great Service

Kassim from East Lyme, CT

Wilcox technicians are knowledgeable and highly professionals. Show up on time and get the work done well.

Great service

Cartier from East Lyme, CT

He was on time neat thorough it was a very pleasant experience

Great service

Kassim from East Lyme, CT

Before a major snow storm the boiler stopped working so I called after hours and Wilcox techno call contacted me and came after couple calls he made. Kept in touch until arriving to check the boiler. Found the motor not working but made a temporary repair that got us through the cold storm and then showed up Monday morning with a new motor. Installed the motor and now running perfect. Thanks for a quick and responsive action to keep our home warm during the storm.

Great professional service.

David from East Lyme, CT

They arrived on time. Knew exactly what they were to do. Had all parts and equipment they needed with them. They were polite, efficient and neat.

Very professional, knowledgeable and kind.

Judy from East Lyme, CT

Ready for the season

Steven from East Lyme, CT

Timely, friendly and competent service as usual.

Great experience with Wilcox.

Helen from East Lyme, CT

Excellent service. Old heat & AC removed and new systems installed in just under 2 days as was promised. Team of 3 worked really well together & were very professional. Only issue they were unable to address was 2 zones as they no longer have a person to do the duct work. Highly recommend Wilcox for routine maintenance, emergency repairs, and new systems.

Very nice and professional!

Karen from East Lyme, CT

Completely satisfied with today’s service call. Jared was extremely polite and professional. I am always impressed with the service technicians from Wilcox.

Excellent customer service

Bill from East Lyme, CT

Same day response, quick diagnosis and repair and personable and neat technicians

Great service

Steve from East Lyme, CT

Fast efficient friendly service

Great service!

Ginny from East Lyme, CT

Great service... so happy that they could come out as quickly as they did. Very personable and knowledgeable. Thanks!

Exceptional service

Janet from East Lyme, CT

So impressed with personnel, service and professionalism. Will definitely be recommending.

Excellent service

Andrea from East Lyme, CT

The Technicians were professional, friendly and they both provided us with clear explanations of the new system.

Great Service!!

Janet from East Lyme, CT

Can’t say enough about the excellent experience I just had with friendly and knowledgeable technicians and the front office. My service call was handled quickly and efficiently and I would not hesitate to recommend them.