Outstanding service and wonderful men.

Jim from Old Saybrook, CT

Both gentlemen that came over were professional, transparent, helpful and knowledgeable! We’ll done

Great Install

Susan from Haddam, CT

Very promo, friendly, clean, and professional

Mathew arrived on time, was very pleasant, courteous, and professional. His estimate of one hour was spot on. I would endorse his work wholeheartedly.

Jane from Old Lyme, CT

See above

Great professional service.

David from East Lyme, CT

They arrived on time. Knew exactly what they were to do. Had all parts and equipment they needed with them. They were polite, efficient and neat.

Burner stopping running after being serviced

Kenneth from Westbrook, CT

The furnace service person showed up on time and was friendly. Later in the day, I went into the basement and noticed that the burner had failed to start. I called Wilcox and they sent another service person who bled the oil line to remove air and the burner stated fine.

Response from Wilcox Energy:

Thank you for your honest feedback - We are sorry you had to call us back after your tune up; but glad we were able to get someone back promptly to get your heat back up and running. We pride ourselves on our level of customer service and we continuously train and work with our technicians to avoid these types of call-backs. We appreciate your business, and thank you again for your honest feedback.

Great service

Nicole from Old Lyme, CT

Vidal was prompt to arrive for the service - the time frame was 10-12, and he arrived at 11. He quickly identified the reason our fan was not blowing for our heat, and was able to replace the part. He couldn’t be more thrilled to have our heat working since the temps are dropping to the 30s at night.

Great service

John from Old Saybrook, CT

Excellent work

JG from Old Saybrook, CT

Jared installed two new thermostats today. He was efficient, neat, careful and thorough. Hr quickly installed each, then explained how each thermostat works vs the old ones. Excellent work!

Good job. Took time to explain my concerns.

Linda from Old Saybrook, CT

Excellant

Roy did a fantastic job getting our gas fireplace turned on! Very professional!

Anne from Old Saybrook, CT

Excellent service highly recommend!