Both gentlemen that came over were professional, transparent, helpful and knowledgeable! We’ll done
Very promo, friendly, clean, and professional
They arrived on time. Knew exactly what they were to do. Had all parts and equipment they needed with them. They were polite, efficient and neat.
The furnace service person showed up on time and was friendly. Later in the day, I went into the basement and noticed that the burner had failed to start. I called Wilcox and they sent another service person who bled the oil line to remove air and the burner stated fine.
Response from Wilcox Energy:
Thank you for your honest feedback - We are sorry you had to call us back after your tune up; but glad we were able to get someone back promptly to get your heat back up and running. We pride ourselves on our level of customer service and we continuously train and work with our technicians to avoid these types of call-backs. We appreciate your business, and thank you again for your honest feedback.
Vidal was prompt to arrive for the service - the time frame was 10-12, and he arrived at 11. He quickly identified the reason our fan was not blowing for our heat, and was able to replace the part. He couldn’t be more thrilled to have our heat working since the temps are dropping to the 30s at night.
Jared installed two new thermostats today. He was efficient, neat, careful and thorough. Hr quickly installed each, then explained how each thermostat works vs the old ones. Excellent work!
Excellent service highly recommend!
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