Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
All good, the team were easy to work with and did a thorough job.
Overall Experience
Quality
Price
Convenience
Omar and Kevin were great!!! Very knowledgeable, friendly, and neat they answered all my questions !! Excellent customer service, Thank you Omar and Kevin & Wilcox Energy!
Overall Experience
Quality
Price
Convenience
Truly concerned about my service needs and willing to go the extra mile to make sure the job was done correctly while keeping me informed every step of the way.
Overall Experience
Quality
Price
Convenience
I met my serviceman Kurtis for the first time this morning in the driveway and he explained exactly what he was going do as he took out his equipment. I took him to the basement to see the furnace and then showed him the tank . He noticed that tank is old and had rust spots. He then inspected it more carefully, showed me many rusty areas , looked underneath it and took many pictures of the outside of it . He said he was a little concerned about it and wanted to present the details to the tank department at Wilcox. We talked how important it was to be proactive, as I certainly do not want to ever run the risk of having a tank leak in my home and then figure out what to do about it. I was very pleased with his willingness to give me his feedback and all the information as he went about his work, and I felt very confident that he was certainly an excellent well informed service man. It was a pleasure working with him.
Overall Experience
Quality
Price
Convenience
Excellent service by Kurtis! He did a great job on the annual tune-up. His keen eye noticed a couple trouble spots with the oil tank. This helped me to be proactive with tank replacement & avoid a disaster.
Overall Experience
Quality
Price
Convenience
Arrived on time of scheduled appointment. Polite and engaging as to the services rendered.
Overall Experience
Quality
Price
Convenience
Both Amar and Roger arrived on time and provided inspections of both the oil boiler system and mini split system. They were thorrough and offered suggestions for efficient operation of the HVAC system.
Overall Experience
Quality
Price
Convenience
Kurtis is the most thorough technician I’ve ever encountered. We’ve had repeated repair attempts to determine the cause of a leak in a condenser pump. Kurtis looked at the problem from every angle, tried various remedies & refused to give up on finding the root cause. He radiates a sense of curiosity. He finally discovered what the problem was, requiring a new pump, and fixed it all on the same day. Kurtis is a real asset to the Wilcox Company.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jason was early and quickly diagnosed the problem. He replaced faulty components and had us back quickly
Overall Experience
Quality
Price
Convenience
Very thorough. Answered all our questions. Great service!
Overall Experience
Quality
Price
Convenience
Amar was professional and helpful. He was professional and explained what service was done.
Overall Experience
Quality
Price
Convenience
Omar Was polite, friendly And cared about the service of my boiler It’s refreshing to see that there’s young people out there. They care about the trades.
Overall Experience
Quality
Price
Convenience
Annual heat tune up on a Buduerus burner and hot water heater
Installation of Peerless Boiler with Amtrol Hot Water Heater
Installation of Peerless boiler and Amtrol Hot Water Heater
Annual thermo pride time up and hot water heater tune up
