Notified on Monday for a Wednesday apt.told them after 4 worked for me & was told I would be last apt around 5.Showed up around 2 ,just happened husband stopped home so he could access controller in garage. Tech was fine,office staff either didn't tell tech to show up when I was told he would or didn't care.I was told if I didn't take that day I would be put on a wait list for December.This is a prepaid apt paid in March,should have been treated better.Also was told I could leave my garage door open even when I told her I wouldnt' be home