First, they’re open 7 days a week!! Came out on a Sunday to assess. Our softener was 17 yrs old and figured we’d need a replacement. The water here is horrible. Matt was diligent in explaining options. We decided to jump in and go with his replacement recommendations. It was pricey, but I must say he was very thorough; corrected some issues the builder and previous softener install did halfway. It looks much more professional and appropriate now. According to Matt, it should use less salt and correct some water pressure problems we were having as a result of the old system. He even installed a PRV, which we paid for, as well. Highly recommend!!