Matthew was courteous, professional, knowledgeable and an excellent communicator. He kept me informed throughout his investigation of my mysteriously high water bill. I feel confident that his conclusions are correct. The problem wasn’t solved, but with Matthew’s written report, I am hopeful that I will be successful in contesting this outrageous bill from Dekalb County Water and Sewer.
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Eric was prompt. He took great care to complete the job.
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I had used Chen Plumbibg forcacoreviius job. My tenant was pleased, the problem was fixed so I called Chen when tge sane problem showed up at another property. Juan had an opening in his schedule so called and came one day early. His quote was what I expected to pay to replace the shower stems, fixed the problem promptly and the tenant had a working bathroom again. I decided to replace the toilet instead of trying to repair it. Juan came out the next day and replaced it. Juan made it clear there might be additional problems. These are older houses. Again tge work went smoothly. There were no surprises. With Juan’s expert advice, I know I made a good call replacing the toilet. My tenant is happy to have her bathroom back in working order, better than before, and I’m happy to have the work done.
Response from Chen Plumbing:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Dawson and the entire team at Chen were incredible. From the first moment we interacted with them, they made the right assessments of our situation; figured out alternatives and really worked with us while we had to navigate tricky circumstances with our HOA. It’s been a pleasure doing business with you.
Response from Chen Plumbing:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Cody was awesome!!! He has so much knowledge and so super friendly Also- he takes time to explain every step
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Matt was awesome! He's very knowledgeable, friendly and took the time to answer my questions and explain things thoroughly. Chen Plumbing was recommended by a friend and I feel like they are fairly priced and trustworthy.
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Very nice & professional. Diagnosed & fixed my stopped up dishwasher drain pipe quickly and didn't leave a mess. We've used Chen Plumbing for many years and have always received great service.
Response from Chen Plumbing:
We are pleased to know your experience with us was a good one!
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They were able to fit us in very quickly. They were extremely professional, efficient, and got the job done right with attention to detail and quality. I will continue to hire Chen for my future plumbing needs.
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Dawson was on time and took care of the situation very quickly.
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Bravo! Easy to communicate with and knows A LOT about plumbing!!!!
Response from Chen Plumbing:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Mathew did not expect a difficult situation when he arrived. The drain should have just needed a snake. In the end, he was here for 4.5hrs and did not give up until he fixed the problem. Great demeanor and communication through it all!
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Installation of a Rinnai RXP 199 tankless water heater. The new system was carefully installed and checked to ensure the components were secure. The water heater is working well for the home and the customer is pleased with the upgrade.
Replace main water line from house to street with 1” black poly
Replaced a gas shutoff valve behind the stove. Turned off the main gas supply and disconnected the old shutoff valve. Installed a new brass shutoff valve using pipe thread sealant to ensure a tight seal. Reconnected the gas line and checked for leaks with a gas leak detector. Verified that the valve operates correctly and safely.
Repaired a toilet. Replaced the faulty fill valve and flapper with new Fluidmaster components. Ensured proper water levels and checked for leaks. Adjusted the flush handle and inspected the overflow tube. Tested the toilet to confirm efficient operation and proper flushing. Ensured all connections were secure and leak-free.
Addressed a plumbing issue in a decade-old system. Inspected for leaks and corrosion in copper pipes and fittings. Replaced worn-out washers and seals in faucets to stop dripping. Cleaned out mineral buildup in aerators. Performed a hydrostatic test to ensure the integrity of the system. Confirmed all fixtures are functioning correctly and efficiently.
