I love a technician that is super responsive and very informative. He was great at giving us all the information we needed to get beyond our due diligence. Thank you for the exceptional service and we will be using you again in the future.
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The proposed repair beyond the clogged toilet was absurd - we’ll just buy a new toilet for half the cost.
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They were not the cheapest, because their service is premium work. I’m happy I chose them.
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Tim was super knowledgeable and extremely efficient in helping us solve a number of problems in our house with water pressure and also replaced the temperature and pressure regulation valve in our water heater. Since we discovered the issue early in the morning and gallons of water had been wasted throughout the night, we were extremely grateful for Tim and his team to come out the same day to help resolve the issue. Highly recommend!
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Victor from Chen plumbing did a great job repiping my house. The crew worked very hard all day, and did a thorough job.
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Excellent service from start to finish. Very pleased with how quickly they responded and carefully fixed the problem.
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This was our first time using Chen and they exceeded our expectations. Our technician was quick to assess the problem and explained how he recommended solving it. He checked in with us throughout the process and advised us on an unforeseen issue and how he was planning to fix it and obtained our approval before proceeding. Communication from customer service and tech on-site was top notch. Will use again in the future.
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Eric and the team from Chinn plumbing were excellent. We have used Chinn plumbing on several occasions. They are always knowledgeable, responsive, and professional. This should definitely be the go-to plumbing company in Atlanta!
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HUNTER WENT EXTRA MILES TO A HOME DEPOT TO PURCHASE THE SHOWER HEADS THAT HE RECOMMENDED. WE LIKE THEIR PERFORMANCE VERY MUCH
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Hunter was great! He explained options to me and helped to educate me on steps down the line. Great overall experience.
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Eric was fabulous - professional and friendly. Very conscientious and efficient. He exceeded our expectations. Very knowledgeable and we will definitely be using Eric and Chen for all our plumbing needs.
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We had a gas leak and they promptly came out to fix the problem. Their service was quick and efficient and the price was reasonable. Marcos explained everything and made me feel confident and comfortable that the problem was fixed. Thank you!
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Marcos was professional and knowledgeable; he also shared his expertise on how to prevent clogging from garbage disposal in the future. Thank you!!
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Great work. The team was professional, friendly and did a first class installation.
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Upon arrival customer stated that there kitchen faucet was leaking. Customer already had new faucet to replace the leaking one. Gave customer estimate to install a new customer supplied faucet. Customer approved estimate. Installed new customer supplied faucet. Tested systems, systems are working with no leaks or issues.
Took apart 3 handle shower valve and diagnosed. Revisit bathroom plans and replacements closer to remodel. Chen plumbing is not responsible for any damage or leaking by three handle shower valve disassembled.
Customer had been smelling sewer smell by washing machine in laundry room. When going into laundry room did not smell anything but laundry detergent. When filling up washing machine and draining it I then smelt the sewer smell. Informed customer I would need to run sewer machine down line to clean out build up and the. Run the system through a full cycle with laundry soap and hot water to clean out drain line. Customer approved estimate. Ran hand held machine down system and pulled back hair and a dryer sheet. System is running now with hot water and laundry detergent.
Upon arrival customer wanted estimate to replace their existing faucet with there new customer supplied faucet. Customer also stated that they had a small leak on the whole house filtration system and they recently replaced batteries on washing machine box solenoids and wanted us to test it. Gave customer estimate to replace faucet. Customer approved the estimate. Installed new customer supplied faucet. Tested the faucet and made sure there was no leaks. Also informed customer to call manufacturing company for whole house filtration system to send his a new tank( the one that is leaking) and will return when they have part.
Upon arrival customer stated that they were having issues with the dishwasher not draining and the garbage disposal not draining as well. We ran the dishwasher twice and also ran the faucet on garbage disposal side of the sink. Dishwasher drained both times and the garbage disposal did as well. All systems draining and working as they should.
Fixed clogged kitchen drain , clogged line in basement finished ceiling area, we did snake , jetting and. Camera with from under the sink
Customer had new gas grill on back porch. Customer wanted a gas line run 15-20 feet from stub out by garage wall to the grill with hookup. Left customer quote for consideration. Due to price not being in the expected range was unable to get a ladder and confirm the line coming out was a gas line without an extended ladder. If we move forward with quote in the future and that pipe isn’t gas, different pricing will have to be applied.
Upon arrival customer stated that one of there toilets was not flushing and clogged. Customer son in-law snaked toilet before arrival. We went through the house flushing all the toilets and with doing that saw whole house drain from cleanout and made it way all the way to the citys line. All systems are work properly.
For this job, I worked on rebuilding faucet and replacing handles.
Customer had leaking 40 short gas water heater. Installed a new 40 short gas with a new thermal expansion tank, pan, wag valve (to meet code requirements for having another unit below), and shutoffs. Adjusted the slope of the vent to allow better venting. Recommended having hvac tech inspect the 6 inch tee the vent ties into. A wye is the recommended connection to allow flow of the exhaust to safely vent away. Made customer aware that if the wag valve gets wet and shuts off, it can’t be reused and additional pricing will be necessary to replace the valve. Also made customer aware that there is grey poly piping coming out of the wall above cold line in water heater. Customer is aware and has replaced most of the poly in the home already.
Customer stated she wanted Main sewer line scoped To confirm the age and material of pipe, presented with option to camera line. However, there is no clean out by house. We have the pull toilet and run camera down line to confirm, age pitch, and condition of pipe,Customer declined, while on premises,Visually inspected plumbing system plumbing system is old.
Shortened and capped gas stub previously serving gas dryer.
Cut Sheetrock and removed old improperly installed shower valve. Replaced CPVC plastic water piping with copper and connected to original copper lines. Installed new Delta tub and shower valve with new Chrome trim. Closed all necessary piping penetrations with silicone sealant. Installed new backing in wall for proper securing of shower valve. Cut additional Sheetrock and installed panel to allow easier access to plumbing for any repairs necessary in future.
Upon arrival customer stated that they had a clogged toilet. Gave customer estimate to auger the toilet. Customer approved estimate. After clearing the drain I noticed the tank to bowl was leaking. Gave customer estimate to replace the tank to bowl. Customer didn’t approve estimate.
