Very communicative company, reliable, and honest. No complaints!
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Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
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Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
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I have no problems. You fixed everything in a timely matter. And I’m a satisfied customer of Chen plumbing
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Yesterday Foster Dawson came to repair some plumbing in a bathroom sink. Besides doing a great job, he was also very clear about what he was gonna do, how he was going to be doing it, and what the cost would be. I appreciate the great communication as well as the great Skill you bring to the job.
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Arrived quickly, finished the work that day. I’m very pleased and would recommend them highly.
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Matthew was very thorough and thoughtful. He explained what was going on thoroughly and in a way that was easy to understand.
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Eric was on time, went to end of crawl space, took photos, offered options to redirect flow of sump pump outflow. I didn’t choose any of the options, but it set my mind at ease about water flowing from crawlspace. I decided to address the source of the water entering the crawlspace another day.
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Khoa was pleasant to deal with and did a great job. One of the reasons I continue to use your services.
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Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my client’s homes (interior designer). For this service call in particular, Matthew was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
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I came today to install a new sewer line. I stubbed out a new section out the back of the home and dug the trench to the city tap. I ran pipe with the proper fall all the way to the tap and connected the existing clean out. I also added two clean outs one and the back of the home were I stubbed put the new section and were I connected to the city tap. After I tested the new sewer line I backfilled the hole. I also cut down the new clean outs to ground level.
Homeowner states that she noticed a leak a few days later after all the work I had previously completed and where the original leak was which was the hot side pipe. Upon inspection I saw that it was coming from above where I didn’t touch the pipe and informed homeowner of the next steps and they agreed to fix the issue. I turned off the water and removed the 90 elbow 3/4 and cut out the coupling I had installed. I then cleaned the pipe and installed a new coupling above and below and then placed a new 90 propress 3/4. Once I connected it all properly I turned on the water and no leaks or issues were found but I did take video of the other fittings near by and they are very old and corroded and may cause problems in the future which I did inform and show homeowners.
Returned and fixed subfloor and installed flange and connected to drain line. Also installed toilet. Tested and no leaks were present at this time. Customer has a pressure assist toilet and stated to customer that back up may occur due to that toilet. Cleaned up work area.
Customer had 4 hansgrohe cartridges to replace for two lav faucets. Replaced all cartridges but found one cartridge to be defective. While replacing cartridges found stop to not function properly and suggested to replace. Adjusted pressure. Also checked shower head. Will neeed to return to replace cartridge and install shower head.
Customer called for possible water heater not producing hot water. Water heater is 80 gallon electric inform customer to perform simple diagnostic test to confirm water heater was working within range. Customer approved. Performed basic troubleshooting of electric water heater checked power supply. Made sure breaker wasn’t tripped as well as check thermostat and heating element themselves,resistance for heating elements fell within range and verified thermostat continuity as well. Water heater is working properly at this time. Recommend replacing pump that has failed.
Homeowner states she bought a new gas stove and had it delivered today but the installers refused to connect the new gas stove due to the old shut off not working properly and she called us to come and fix the issue. Upon arrival I was greeted by homeowner at door and she explained the situation and asked if we could replace the gas shut off. I did my inspection and didn’t find anything else wrong and offered homeowner different solutions and she agreed to have me replace the shut off install the new flex hose and install the gas stove. I began by removing the old gas shut off and installing a 3/4 gas ball valve and then reduced it to 1/2 pipe and installed the flex hose. Once the flex hose was installed I moved the new gas stove in place and connected the gas hose and purged out the air. Once it was properly connected I checked for leaks which non were found and ran the stove until it turned on. Homeowner is satisfied with the service provided.
Call for leak at base of toilet. Arrived and discussed concerns with Ms. Robin. She stated that water has been seeping from under toilet when flushed and has started to get worse lately. We also noted toilet bolts that were loose, which indicated the flange may be damaged. Price is to pull and reset toilet. Reset with new wax ring, toilet supply, and bolts. Once toilet was pulled we discovered that the flange needed to be replaced, and Robin authorized the additional repair. If the stop isn’t holding, additional pricing will be given to replace. Toilet reset, caulking applied. Advised customer to not clean or apply chemicals to caulking for 24 hours. Remove and replace hose spigot on side of house. Install dedicated shut off valve. We also discussed the age of the water heater, and the kitchen faucet. Ms. Robin discussed having the water heater and faucet replaced before Thanksgiving, and we have provided the estimate for this repair.
Replaced a leaking disposal with 1/2 bager 5 type
Replace a 40 gallon electric water heater , recirculating pump , 5 gal expansion tank installed
Flushed tankless water heater. No further issue
Replaced sewer ejector pump , check valve and ball valve
Returned to removed old GWH and install new fixtures per homeowner’s request to do the work Thursday. Upon arrival I cut off the water at meter and drained the old GWH and started to put together the new GWH. Once it was prepared I started taking the new fixtures down to the basement and removed the old GWH and PRV. I then started with the PRV and main water shut off and removed the old gate valve and PRV and pressed it on the pipe. Once the old GWH was emptied I removed it and placed a new drip pan and then the GWH and attached the vent pipe with screws and tape. I connected the cold and hot water lines with copper pipe installed a mounting bracket and the new expansion tank. I then properly connected the pipes and proceeded to the last part which was to run approximately 10 ft of new trac pipe due to the old line being copper and not up to code. I installed it and new gas shut off and checked for leaks which non were found. I then turned on the water and everything works properly no
Customer stated that there was water leaking into basement bathroom. Cut into sheet rock and found old cast-iron piping leaking. Gave customer quote to replace section of cast-iron and customer approved. Will return tomorrow to do work. October 21 2025 Returned and cut out section of cast iron and replaced with PVC. While cutting stack under lavatory faucet on main floor cut into wire. Had an electrician come out and make repair. Also a 2in stack that is going up next to the stack we replaced, is fully clogged and not functional. Don’t know what that line is servicing so may become an issue and recommend for a section of the stack to get replaced which was not quoted with job done today. Can send estimate to have that stack replaced. Attempted to install new toilet flange, but found that toilet had a small leak and caused hole for flange to get to big and that there is no subfloor for us to secure flange to. Recommended to have reliable restoration come out and take a look. So at this
