Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
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Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
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Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
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Very communicative company, reliable, and honest. No complaints!
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Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
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Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
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I have no problems. You fixed everything in a timely matter. And I’m a satisfied customer of Chen plumbing
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Yesterday Foster Dawson came to repair some plumbing in a bathroom sink. Besides doing a great job, he was also very clear about what he was gonna do, how he was going to be doing it, and what the cost would be. I appreciate the great communication as well as the great Skill you bring to the job.
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Arrived quickly, finished the work that day. I’m very pleased and would recommend them highly.
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Matthew was very thorough and thoughtful. He explained what was going on thoroughly and in a way that was easy to understand.
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Customer had water pipe busted after water meter , found someone used sharkbite fitting underground when add to irrigation system , we remove both sharkbite fitting and install pex pipe with appropriate fittings today
Customer stated that toilet on main floor was backing up. Used auger and cleared stoppage. Flushed toilet multiple times and now toilet is flushing as it should. Also, customer asked if I can look at what Shane previously came out to look at about a leak. Recommended a customer to pull toilet and run camera to inspect line and customer agreed. Pull toilet and ran camera out to the garage and in the first 20 feet found some construction debris that caught toilet paper and caused a stoppage at one point which caused water to back up a toilet flange. Also toilet flange was sitting too low. Rework piping and stopped out at 3 inch piece of pipe and will need to return after reliable restoration is done to install flange and reset toilet. Also guest bathroom upstairs pool toilet, and inspected and found that flange was also sitting too low. Replaced flange and reset toilet and tested. No leaks were present at this time. Caulk around base of toilet. Also, Shane left customer quote to do some
Returning Monday morning to install new pump Returned and installed new solder sump pump and liberty 441 back up pump system. Cut out old discharge line and reinstalled up off the ground, secured to side of house. Tested to ensure primary and back up pump are both working. 1 year warranty for labor and materials.
Was out Aug 28 2025 and quoted customer to install customer supplied kitchen faucet. Customer has approved estimate and bought faucet. Remove old kitchen faucet and installed customer provided faucet. Tested and no leaks present at this time.
In basement remove existing pump. Furnish and install new sewer injection pump with new ball valve and check valve. Customer said that toilet in basement wasn’t flushing. Diagnosed issue and found that sewer ejection pump was kicking breaker and that pump has burnt out. Stated to customer that pump will need to be replaced and customer agreed. Removed all sewer ejection pump and furnished. Installed new sewer ejection pump with new check valve. Tested by letting pump kick off multiple times and at this time pump was working as it should. Also ran all fixtures in bathroom and everything was working properly and toilet now is flushing as it should. Cleaned up work area.
Fixed problem with toilet not filling/ flush in the rear guest building, rebuild tank with new fill valve , flapper and supply line today
Supply and Install RHEEM 40 Gallon Gas Short Water Heater: Remove and disconnect existing water heater. Install new 40-gallon gas short water heater supplied by Chen Plumbing in the existing location. Installation includes placing a new drip pan (if pan fits in accessible space) and fitting a new thermal expansion tank to help regulate pressure in the system. A new full-port ball valve will be installed on the cold water supply line for better flow and easier future servicing. Venting will be reviewed and adjusted or replaced as needed to ensure proper exhaust function. Once installation is complete, the system will be thoroughly tested for safe and reliable operation. Warranty: This installation is backed by a 2-year labor warranty, covering our workmanship, and a 6-year parts warranty on the water heater itself. Note: Connect water heater to existing gas system and lighting the burner assembly. Please be advised that Chen Plumbing will responsibly remove and dispose of the old w
Call for high water bill. Upon inspection I found that the basement fill valve needed to be adjusted down. Adjusted it to proper level. Checked pressure on home, pressure reads at 50 psi at 3pm. After correcting fill valve toilet is no longer running. If fill valve overflows again we can return to replace valve, but toilet is fairly new. I recommend contacting your water service provider for a bill adjustment, as the toilet has been running a significant amount.
Customer has slow draining shower in newly renovated bathroom. Explained to customer about possible issues and suggested a drain cleaning. Customer wanted to wait for issue to worsen before cleaning.
Dig down about 10 feet by existing 6 inch clean-out and replace with new 6 inch clean-out. Dug down by existing 6 inch clean out. Cut out section of 6 inch concrete pipe and also 4 inch cast-iron. Installed new cleanout and reconnected 4 inch. Hit waterline, but made repair and tested, and no leaks were found at this . Found roots further down on city side and recommended to customer to contact city for them to come and jet the line because currently they’re still slow draining going on on city side. Covered back soil and cleaned up work area. Chen plumbing is not responsible for any landscaping.
Bad running hot water tub faucet , need replacement, add two shut off valves and come back Friday to install new faucet
In crawlspace, used Jetter to attempt to jet out sewer line. Afterwards on camera to inspect sewer line. Customer stated that he was having a whole house back up. Stated to customer that will need to run a camera to figure out where issue is occurring in. Customer agreed. In crawlspace remove clean out and ran camera and got about 85 feet out and my camera couldn’t go past that spot. Located and found 6 inch cleanout. Recommended next step to customer is to use Jetter to attempt to clean out sewer line. Ran Jetter and found that stoppage was made of roots. Attempted to jet out roots. Roots were just too thick for the Jetter to cut through. Next step recommended a customer to a do full replacement of sewer pipe outside of home or spot repair. Customer agreed to spot repair. Will return tomorrow to make repair. Cleaned up work area.
Replaced an old 40 gal gas water heater , installed new heater , expansion tank , new Prv and new 1/2 trac pipe with shut off valve to heater .
Fixed clogged dishwasher drain. Relocate drain for dishwasher from basement to kitchen
Customer called us out to have kitchen sink provided by them installed gave quote. Customer approved .Installed customer supplied kitchen faucet, tested extensively. Everything was working as intended.
