Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
Overall Experience
Quality
Price
Convenience
Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
Overall Experience
Quality
Price
Convenience
Very communicative company, reliable, and honest. No complaints!
Overall Experience
Quality
Price
Convenience
Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
Overall Experience
Quality
Price
Convenience
Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
Overall Experience
Quality
Price
Convenience
I have no problems. You fixed everything in a timely matter. And I’m a satisfied customer of Chen plumbing
Overall Experience
Quality
Price
Convenience
Yesterday Foster Dawson came to repair some plumbing in a bathroom sink. Besides doing a great job, he was also very clear about what he was gonna do, how he was going to be doing it, and what the cost would be. I appreciate the great communication as well as the great Skill you bring to the job.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived quickly, finished the work that day. I’m very pleased and would recommend them highly.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Matthew was very thorough and thoughtful. He explained what was going on thoroughly and in a way that was easy to understand.
Overall Experience
Quality
Price
Convenience
Customer had a leaking stop valve from trying to turn off the stops for utility sink to stop leaking faucet. Replaced both hot and cold stop and thermal faucet in the sink with a new Peerless center spread faucet. Tested all work to ensure proper function and no leak. None were found. Made customer aware that one escutcheon couldn’t fit under the cold stop because there wasn’t enough room. Let customer know that if any issues occur with stop in the future the cabinet would have to be cut to rework. House pressure was 90 psi. Replaced whole house shutoff and prv. House pressure is now at
Give price to replace failed blue poly line. Customer did not want to continue at this time.
Today we cleared main line sewer blockage from clean out outside ,after camera inspection we found broken pvc pipe inside garage , replaced a upstairs bathroom sink faucet with delta brush nickel sink faucet
Checked problem , roofer need it to seal water heater vent pipe flashing
Customer had moen post temp cartridge completely fail allowing no way to turn off. Gave option to replace cartridge. Shut off water drained system then removed old cartridge and replaced with new. Turned water back on and checked for leaks and proper function. Also checked pressure.
Customer had water pipe busted after water meter , found someone used sharkbite fitting underground when add to irrigation system , we remove both sharkbite fitting and install pex pipe with appropriate fittings today
Customer stated that toilet on main floor was backing up. Used auger and cleared stoppage. Flushed toilet multiple times and now toilet is flushing as it should. Also, customer asked if I can look at what Shane previously came out to look at about a leak. Recommended a customer to pull toilet and run camera to inspect line and customer agreed. Pull toilet and ran camera out to the garage and in the first 20 feet found some construction debris that caught toilet paper and caused a stoppage at one point which caused water to back up a toilet flange. Also toilet flange was sitting too low. Rework piping and stopped out at 3 inch piece of pipe and will need to return after reliable restoration is done to install flange and reset toilet. Also guest bathroom upstairs pool toilet, and inspected and found that flange was also sitting too low. Replaced flange and reset toilet and tested. No leaks were present at this time. Caulk around base of toilet. Also, Shane left customer quote to do some
Returning Monday morning to install new pump Returned and installed new solder sump pump and liberty 441 back up pump system. Cut out old discharge line and reinstalled up off the ground, secured to side of house. Tested to ensure primary and back up pump are both working. 1 year warranty for labor and materials.
Was out Aug 28 2025 and quoted customer to install customer supplied kitchen faucet. Customer has approved estimate and bought faucet. Remove old kitchen faucet and installed customer provided faucet. Tested and no leaks present at this time.
In basement remove existing pump. Furnish and install new sewer injection pump with new ball valve and check valve. Customer said that toilet in basement wasn’t flushing. Diagnosed issue and found that sewer ejection pump was kicking breaker and that pump has burnt out. Stated to customer that pump will need to be replaced and customer agreed. Removed all sewer ejection pump and furnished. Installed new sewer ejection pump with new check valve. Tested by letting pump kick off multiple times and at this time pump was working as it should. Also ran all fixtures in bathroom and everything was working properly and toilet now is flushing as it should. Cleaned up work area.
Fixed problem with toilet not filling/ flush in the rear guest building, rebuild tank with new fill valve , flapper and supply line today
Supply and Install RHEEM 40 Gallon Gas Short Water Heater: Remove and disconnect existing water heater. Install new 40-gallon gas short water heater supplied by Chen Plumbing in the existing location. Installation includes placing a new drip pan (if pan fits in accessible space) and fitting a new thermal expansion tank to help regulate pressure in the system. A new full-port ball valve will be installed on the cold water supply line for better flow and easier future servicing. Venting will be reviewed and adjusted or replaced as needed to ensure proper exhaust function. Once installation is complete, the system will be thoroughly tested for safe and reliable operation. Warranty: This installation is backed by a 2-year labor warranty, covering our workmanship, and a 6-year parts warranty on the water heater itself. Note: Connect water heater to existing gas system and lighting the burner assembly. Please be advised that Chen Plumbing will responsibly remove and dispose of the old w
Call for high water bill. Upon inspection I found that the basement fill valve needed to be adjusted down. Adjusted it to proper level. Checked pressure on home, pressure reads at 50 psi at 3pm. After correcting fill valve toilet is no longer running. If fill valve overflows again we can return to replace valve, but toilet is fairly new. I recommend contacting your water service provider for a bill adjustment, as the toilet has been running a significant amount.
Customer has slow draining shower in newly renovated bathroom. Explained to customer about possible issues and suggested a drain cleaning. Customer wanted to wait for issue to worsen before cleaning.
Dig down about 10 feet by existing 6 inch clean-out and replace with new 6 inch clean-out. Dug down by existing 6 inch clean out. Cut out section of 6 inch concrete pipe and also 4 inch cast-iron. Installed new cleanout and reconnected 4 inch. Hit waterline, but made repair and tested, and no leaks were found at this . Found roots further down on city side and recommended to customer to contact city for them to come and jet the line because currently they’re still slow draining going on on city side. Covered back soil and cleaned up work area. Chen plumbing is not responsible for any landscaping.
