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Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
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i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
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Shane’s service was very good. He was very thorough with both his explanation and work performed.
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Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
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We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Cody A and Chase did an excellent job. They explained everything completely and did a good job educating.
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Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
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Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
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Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
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Very communicative company, reliable, and honest. No complaints!
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Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
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Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
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Arrived today , customer and Tim both heard running water sound underground by the water meter , turned off shut off in crawl space , noticed meter still moving , determined leak is outside with polyurethane piping , we installed new 1” black poly pipe today with shut off valve with access box after meter outside.
Remove shower cartridge install new one. Customer stated that tub was draining slowly so I remove tub stopper, and stated to customer to just put a hair catcher there. Also customer stated that shower was not getting hot so recommended customer replaced cartridge and customer agreed. Went ahead and installed new cartridge and tested and now shower is working as it should. Caulked around trim of shower and will need 12 hours to dry before use.
Toilet slowly leaking into bowl. Confirmed with dye test. We replaced flapper, tank continuing to leak. Removed tank and replaced the flush valve. Still continuing to leak. Believe there is a hairline crack in the porcelain causing it to leak. Returning Friday to do other estimates and offered to replace toilet for free if customer purchase the toilet they want.
Customer needed a certificate of compliance form completed. Took a look at all plumbing fixtures and found that all fixtures are up to the water conserving code. Also found that customer has high water pressure at 120psi and that thermal expansion tank has failed. Will send estimate.
Came out to address issues with multiple toilets, and give quote for the water heater. Master bathroom toilet was leaking from the bottom, pulled and reset toilet and found the tank bolts were so rusted that it broke just by moving the tank slightly. Received approval to also do major tank rebuild. Guest bathroom toilet was running constantly. Received approval for minor rebuild. While working in toilet we realized it was shifting back and forth. Received approval to pull the toilet and inspect the flange. Found the left side of the flange was broken. Recurve approval to replace the flange. Carefully chipped out old flange and installed new one. Installed new bolts and wax ring. Replaced inside components of the tank. Downstairs toilet was rocking due to the type of type it was sitting in. We shimmed the toilet at no charge. No warranty on tank parts due to house pressure being at 90 psi. Left quote for PRV, water heater, and Flo by Moen flood device.
For this job, I worked on getting the garbage disposal in the kitchen sink unjammed due to the fact that a shot glass was poured down it causing the issue. The customer tried to do it himself and take off the trap. There is a little bit of water that is sitting in the cabinet. I recommended to dry it up with some towels in the shop and that is exactly what we did took some pictures just in case the water heater is brand new along with the pressure. Pressure is fine on the home. Furthermore, the house is brand new so there’s not really many problems. This was just user error, but that’s all right. There’s no sink blockage ran the water to verify garbage disposal works just fine.
Tenant stated that she was getting no hot water in her bathroom. Customer stated that there was hot water, but it’ll go cold and back to hot. Tested and found that there was hot water, but it took 3 to 5 minutes to get there. Also stated to customer that there was a check valve on heater that may need to be replaced in customer agreed. Replace check valve and tested. No leaks were present at this time. In same bathroom ran water and there was hot water coming out constantly for about 15 minutes. Also tenant asked for us to replace some showerhead so we went ahead and did that and charge $175 to do so. Cleaned up work area. Also found mixing valve on first floor in bedroom bathroom and tested for cross connection. At this time, there was no cross connection.
Left quotes as well as re scoped line at a different access point to better inform customer on situation with drainage
Call for repeat sewer backup. Arrived and Mr. Koch (Ms. Caroline’s father). He expressed states that the sewer line has backed up and caused water and sewage to spill back through the ceiling. This is a repeat of a recent occurrence with similar results. When looking through history I have found call history consistent with chronic backups. Renovations have been completed this year, including removing a jetted tub and replacing shower in master bathroom. Previous blockage had construction debris in line. Today’s blockage was a soft tissue blockage at the end of the master bathroom group, at the junction of the master and guest bathroom connection. I have attached video inspections to this invoice. No other contributing factors found. No sign of wipes or feminine hygiene products, or other indicators of misuse. We are returning tomorrow to provide an estimate to correct sewer lines where possible.
Supply and Install 40 Gallon Electric Lowboy Water Heater: Remove and disconnect existing water heater. Install new 40-gallon electric Lowboy model in the same location. Work includes setting a new drip pan (if pan fits in accessible space), installing a new thermal expansion tank to protect the plumbing system from pressure fluctuations, and replacing the existing shutoff with a new full-port ball valve on the cold water supply line for improved flow and serviceability. System will be thoroughly tested upon completion to ensure proper operation and safety. Warranty: This installation is backed by a 2-year labor warranty, covering our workmanship, and a 6-year parts warranty on the water heater itself. Note: Please be advised that Chen Plumbing will responsibly remove and dispose of the old water heater unless the customer provides written instructions to Chen Plumbing requesting the retention of the fixture/appliance. Customers acknowledge that once the old water heater being re
Phyllis CUSTOMER their packing nut on their back hose bib was leaking, so therefore I gave a couple different solutions. Try to tighten the packing nut and see if that fixes the leak or we could go in the crawlspace cut a section of the pipe out and run a new hose bib line up and over and out to essentially install a brand new hose bib with the drop your 90 so it’s more accessible however I recommended trying the tightening of the packing up first before digging into the replacement and that is exactly what we did and there’s no further leak of the packing nut. Reconnected the hose and there’s no further issues at this time. The water pressure is at 75 psi a little bit higher, but it’s OK and then the water heater is from 2019. At this time. There are no further problems.
Gas leak search and repair in back apt behind stove
Call for water main leak near house. Arrived and spoke with Mr. Keith. We were out several days ago to repair a break on the irrigation line. Today there is a leak from near the house. I dug down approximately 4-5 feet and found a nearly totally severed blue poly line. Main line is 1 inch blue poly, which is a known defective pipe material. However, I believe this rupture has occurred due to the entry angle and tension on the main line. I cut out bad section, drilled new hole in foundation at correct angle. New waterline was sleeved and water proof concrete applied to new penetration and old waterline penetration. New main shut off installed and lowered to be more accessible. Pressure regulating valve was nearly 30 years old. Although pressure read fine during last visit, I believe this was. False read due to ruptured waterline. We replaced prv to protect home from further issues. When backfilling hole, I mentioned that much of the clay has been washed away, and Mr. Keith states t
