i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
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Shane’s service was very good. He was very thorough with both his explanation and work performed.
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Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
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We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Cody A and Chase did an excellent job. They explained everything completely and did a good job educating.
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Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
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Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
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Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
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Very communicative company, reliable, and honest. No complaints!
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Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
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Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
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I have no problems. You fixed everything in a timely matter. And I’m a satisfied customer of Chen plumbing
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Yesterday Foster Dawson came to repair some plumbing in a bathroom sink. Besides doing a great job, he was also very clear about what he was gonna do, how he was going to be doing it, and what the cost would be. I appreciate the great communication as well as the great Skill you bring to the job.
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Phyllis CUSTOMER their packing nut on their back hose bib was leaking, so therefore I gave a couple different solutions. Try to tighten the packing nut and see if that fixes the leak or we could go in the crawlspace cut a section of the pipe out and run a new hose bib line up and over and out to essentially install a brand new hose bib with the drop your 90 so it’s more accessible however I recommended trying the tightening of the packing up first before digging into the replacement and that is exactly what we did and there’s no further leak of the packing nut. Reconnected the hose and there’s no further issues at this time. The water pressure is at 75 psi a little bit higher, but it’s OK and then the water heater is from 2019. At this time. There are no further problems.
Gas leak search and repair in back apt behind stove
Call for water main leak near house. Arrived and spoke with Mr. Keith. We were out several days ago to repair a break on the irrigation line. Today there is a leak from near the house. I dug down approximately 4-5 feet and found a nearly totally severed blue poly line. Main line is 1 inch blue poly, which is a known defective pipe material. However, I believe this rupture has occurred due to the entry angle and tension on the main line. I cut out bad section, drilled new hole in foundation at correct angle. New waterline was sleeved and water proof concrete applied to new penetration and old waterline penetration. New main shut off installed and lowered to be more accessible. Pressure regulating valve was nearly 30 years old. Although pressure read fine during last visit, I believe this was. False read due to ruptured waterline. We replaced prv to protect home from further issues. When backfilling hole, I mentioned that much of the clay has been washed away, and Mr. Keith states t
Call for water main leak. Arrived and met with Ms. Karen and William. Karen noticed loud noise, and subsequently water pooling in basement. Upon investigating they found water pooling inside a shut off valve box for the irrigation. Water service provider states that water use spiked on the 23rd of this month. I dug down and found a break on an offset for 1 inch pvc line. PVC was installed in the middle of copper for the later addition of an irrigation system. Irrigation is no longer used due to an unlocated leak. Concrete was poured and in the way of the waterline, and pvc was flexed. Break was consistent with pressure from tension on line. I removed the pvc together and replaced with type L 1 inch copper. Irrigation discontinued at the request of Ms. Karen. Line is located approximately 3 feet deep, directly below hose spigot. Tested pressure and found that the pressure is slightly over 82psi at ~2pm on a Saturday. Prv is approximately 27 years old. Also discussed concerns with ho
Filter housing not coming loose upon arrival. Customer stated they’ve had multiple people attempt to get the housing off but no one can get it loose. Gave customer estimate for us to get the housing loose and install the customer supplied filter. Customer chose just for us to get the housing loose and she was going to have the tenants instill the new filters and O-rings for the new filter. Gave customer estimate just to remove housing. Customer approved estimate. Removed housing and left the filter apart for the tenants to install the new filter. The housing is no longer stuck upon departure.
Did gas pressure test , did not found any pipe leak , leak or gas smell may from stove / range itself , let tenant watch for it , turned gas back on and fired up water heater .
For this customer, they had a supply line burst on the toilet in the guest hallway. Bathroom is a ranch style home so as soon as the toilet supply line kicked on, it flooded the entire house for majority of it. I’m not sure the extent of the damage due to the fact that I was not the first one here I just went ahead and replaced the supply line on the toilet but not only did I replace the supply line. I had to replace the fill valve due to the fact that the fill valve had cracked when the supply line was on it once I replaced the pressure reducing valve. There are no further leaks inside the house got the pressure down to 60 pounds rather than 110 the water heater I would make a correction to it either replace it or bring it up to code. The water heater is from 2016 so it is coming to end of life soon but the way that the thermal expansion tank is mounted. It is mounted via a Sharkbite T on pecks piping I recommend to re-pipe it in copper due to the fact that it may fail at some point i
Customer had a leak on 1/2 copper hot line in garage ceiling. Cut and repaired the leak on the line for search for concealed leak price. Checked house pressure just over 80 psi and installed a new 1 inch prv. Customer also needed tankless serviced. Flushed the unit. Noticed on startup it coded an error 12 message which is failure to ignite. Noted this to customer. It’s only did it initially and doesn’t pose immediate concern, but if any additional issue happen diagnostics may be necessary to repair or replace components on the gas or ignition system. Replaced leaking widespread faucet upstairs.
Water leak in yard upon arrival. Customer stated he noticed water running from towards the meter down the driveway. Informed customer we could dig up the water line to find the leak. Dug up line and found 1 inch pvc leaking at a coupling due to not being glued fully in the coupling. Informed customer we would cut that section out and replace it. Gave customer estimate. Customer approved estimate. Cut out old section of pvc and added new section. Turned water back on to check our spot repair for a leak and did not find one. Informed customer his meter was still spinning but we had no way to isolate the water just to the front yard due to a gate valve being seized. Informed customer we could replace the gate valve. Customer stated he was going to wait and handle that later. No leaks from our spot repair upon departure
Left customer quotes for a new tankless, faucet installs, stop replacements, drain hookups, and a sanding down the rust and protecting gas line on the exterior of the home. Left customer quotes for all work as stated. Customer has one more estimate before final decision.
Gas line to fire place leaking upon arrival. Customer stated in 2016 the gas company determined there was a leak on the gas line to the fireplace. After locating gas line in crawlspace informed customer we could test for leaks or cap the gas line all together. Customer chose to cap the gas line. Capped gas line in crawlspace and tested for leaks. Gas line is capped and no leaks upon departure.
Water heater leaking upon arrival. Customer stated she didn’t have any hot water to the shower and once she went to look at the water heater she noticed the pan was full. Informed customer we could replace the water heater and add code upgrades. Gave customer estimate. Customer approved estimate. Installed new Rheem 40 gal gas short water heater, new expansion tank, new shutoff. Turned on water and fired up water heater. Found no leaks on gas or water. Water heater is lit and working upon departure
Saddle valve leaking upon arrival. Customer stated they went to get a new fridge installed and the person installing it informed them they would need a new stainless supply line as well as a new stop. Informed customer in order to replace the saddle valve but valves on the cold side would need to be replaced. Gave customer estimate, customer approved estimate. Replaced both valves and ran new supply line to fridge. Hooked up supply lines and tested for leaks. Fridge is getting water and no leaks upon departure
Turned scald device up to allow customer to turn the hot water on fully so they can get the correct temperature and no longer luke warm water.
Customer had a dripping faucet and a broken aqua piston in the upstairs primary bedroom. Informed the powder room there was also a broken aqua piston. Replaced one of two faucets in the upstairs master with an American Standard Rumson faucet. Customer declined replacing the second one to match. Also rebuilt the upstairs primary bathroom toilet. Replaced single part as a courtesy in the powder room. Left a price to rebuild powder room toilet if there are any other issues and left quote for a new heater because the current one is past the age of recommended retirement (10 year median for replacement). Tested all work to ensure proper function and no leaks.
