Cody A and Chase did an excellent job. They explained everything completely and did a good job educating.
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Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
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Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
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Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
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Very communicative company, reliable, and honest. No complaints!
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Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
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Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
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I have no problems. You fixed everything in a timely matter. And I’m a satisfied customer of Chen plumbing
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Yesterday Foster Dawson came to repair some plumbing in a bathroom sink. Besides doing a great job, he was also very clear about what he was gonna do, how he was going to be doing it, and what the cost would be. I appreciate the great communication as well as the great Skill you bring to the job.
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Arrived quickly, finished the work that day. I’m very pleased and would recommend them highly.
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Customer had a dripping faucet and a broken aqua piston in the upstairs primary bedroom. Informed the powder room there was also a broken aqua piston. Replaced one of two faucets in the upstairs master with an American Standard Rumson faucet. Customer declined replacing the second one to match. Also rebuilt the upstairs primary bathroom toilet. Replaced single part as a courtesy in the powder room. Left a price to rebuild powder room toilet if there are any other issues and left quote for a new heater because the current one is past the age of recommended retirement (10 year median for replacement). Tested all work to ensure proper function and no leaks.
Call for leak inside home. Assessed on site and found that there is a leak on the main line near the foundation. Pressure regulating valve is old as well, and I recommend replacing it. Due to age of home, evidence of prior improper repairs (sharkbite inside, some covered in tar and touching foundation), I recommend replacing waterline from meter to home, as this would remove any unknown risks of prior breaks and repairs, and allow us to replace the pressure regulating valve and shut off valve.
Pull and reset toilet in master bathroom, cleared blockage and camera inspection found a area with slightly back pitched pipe
Installed a new flange , and installed customer supplied toilet
Customer had smell after plunging toilet. Found trap to be dry in bath tub. Also looked at a few other items and gave options for maintenance/installs. Flushed rinnai tanklesss heater and checked for leaks and proper function.
12/9/25 AM: Removed the existing heater from the wall to give the crew access to the wall for work to complete. Will return this afternoon to reinstall the heater.
Checked problem with leak under both toilets to basement, found problem is with main line back up , give quote to customer, customer declined work
Customer had a leaking stop valve from trying to turn off the stops for utility sink to stop leaking faucet. Replaced both hot and cold stop and thermal faucet in the sink with a new Peerless center spread faucet. Tested all work to ensure proper function and no leak. None were found. Made customer aware that one escutcheon couldn’t fit under the cold stop because there wasn’t enough room. Let customer know that if any issues occur with stop in the future the cabinet would have to be cut to rework. House pressure was 90 psi. Replaced whole house shutoff and prv. House pressure is now at
Give price to replace failed blue poly line. Customer did not want to continue at this time.
Today we cleared main line sewer blockage from clean out outside ,after camera inspection we found broken pvc pipe inside garage , replaced a upstairs bathroom sink faucet with delta brush nickel sink faucet
Checked problem , roofer need it to seal water heater vent pipe flashing
Customer had moen post temp cartridge completely fail allowing no way to turn off. Gave option to replace cartridge. Shut off water drained system then removed old cartridge and replaced with new. Turned water back on and checked for leaks and proper function. Also checked pressure.
Customer had water pipe busted after water meter , found someone used sharkbite fitting underground when add to irrigation system , we remove both sharkbite fitting and install pex pipe with appropriate fittings today
Customer stated that toilet on main floor was backing up. Used auger and cleared stoppage. Flushed toilet multiple times and now toilet is flushing as it should. Also, customer asked if I can look at what Shane previously came out to look at about a leak. Recommended a customer to pull toilet and run camera to inspect line and customer agreed. Pull toilet and ran camera out to the garage and in the first 20 feet found some construction debris that caught toilet paper and caused a stoppage at one point which caused water to back up a toilet flange. Also toilet flange was sitting too low. Rework piping and stopped out at 3 inch piece of pipe and will need to return after reliable restoration is done to install flange and reset toilet. Also guest bathroom upstairs pool toilet, and inspected and found that flange was also sitting too low. Replaced flange and reset toilet and tested. No leaks were present at this time. Caulk around base of toilet. Also, Shane left customer quote to do some
Returning Monday morning to install new pump Returned and installed new solder sump pump and liberty 441 back up pump system. Cut out old discharge line and reinstalled up off the ground, secured to side of house. Tested to ensure primary and back up pump are both working. 1 year warranty for labor and materials.
