Brylen did an excellent job of searching out and resolving my plumbing issues today, along with communicating and keeping me informed of his progress. I will be using Chen's services in the future if any plumbing problems arise.
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Compliments to Chen Plumbing for sending Cody out to my home to replace the water heater. Cody was on time for the first visit to evaluate and provide an estimate. He thoroughly explained the work needed and the costs. The next day he returned, again at the time we agreed, with his associate, Christian, and they efficiently completed the replacement. Cody reviewed the work that was completed, including photos, and left the house clean and removed all the old parts and equipment. They were respectful at all times, and it was a pleasure to have them in my home. Thank you!
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Tim Chen Plumbing is professional and reliable. They offer excellent service with top notch know-how of how to complete the jobs correctly the first time! Everything was explained and shown to me before work commenced and then again once it was complete. I thoroughly trust Tim Chen Plumbing for all of my house hold plumbing needs.
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Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
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Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
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i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
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Shane’s service was very good. He was very thorough with both his explanation and work performed.
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Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
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We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Cody A and Chase did an excellent job. They explained everything completely and did a good job educating.
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Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
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Returning to install new cartridge for master bath faucet on left. Previously installed new cartridges, but found one to be defective. Customer ordered a new one to fix issue. Also replaced showerhead that was giving a low pressure with customer provided showerhead after work was complete checked for leaks and proper function of these items.
Client called us out today due to their hose bib on front of home bursting from the cold weather. While investigating in crawlspace I found another leak just beneath the tub shower. In closet behind tub is the nat gas water heater. It seems the copper pipe running up to the water heater is leaking slowly right around floor level in crawl space, due to it being touching an old galvanized pipe for long period of time. Will leave estimate for that repair, as well as repiping all the old drainage pipe in crawlspace. If client does finance job, wouldn’t be bad idea to consider the water heater also. It’s at least 10 yrs old, estimate included for that as well. 1 yr warranty on today’s work. Checked water pressure and it was over 100 psi, safe range is 50-79 psi. Home did not have a pressure reducing valve which is why pressure was so high. We turned off water at meter, to then go in crawlspace and pipe in the new whole home water shutoff ball valve, new pressure reducing valve, new tee f
While performing the original approved scope of work, additional issues were discovered. The customer was promptly notified of these findings. At the time they were identified. Upon further inspection, it was determined that back falling was present in multiple areas and fittings, not just an original suspected section. Prevents proper drainage and will led to ongoing or reoccurring issues if not fully addressed. Customer understands,due to findings. Additional piping must be removed and replaced and additional sheet rock must be cut to properly access the correct and affected areas. The scope of work has expanded to ensure piping is installed with proper slope and functions as intended Customer initially approved multiple work options, following the camera inspection that revealed the belly and back pitched drain line. Upon exposing the piping, additional issues were discovered, including sections that had little to no slope. Revised estimate was provided on site and approved prior
Customer stated that she smelled gas by tankless. Found that tankless was throwing error code for pipe not being all the way in for exhaust. Also found that pipe wasn’t properly pitched and the exhaust wasn’t glued. Also condensation line froze which caused a leak inside. Also that there was a fitting in tmp line that wasn’t pressed. Stated to customer that we need to correct vent to prevent gas smell. Went ahead and shut water off to home. Cut out tankless and Lowered tankless about 4 in and installed new vent with proper pitch. Also reconnected water lines. Turned water back on and tested. No leaks where found at this time and tankless was working properly at time of departure. Will need to return tomorrow to seal exhaust from outside once the foam sets. Cleaned up work area.
Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new tank shut off and thermal expansion tank with bracket. Also install drip pan under heater. In crawl space install sump pump with basin. Run vent and discharge. Installed new water heater, and new basin and sump pump in crawlspace. Also installed new PRV. Tested all work and no leaks were present at this time and everything was working as it should. PRV was replaced and water pressure is low. Stated to customer that main waterline may be galvanized, which is restricting water. Will send estimate for new water line.
Cleaned up pieces of concrete as well as picked up equipment
Customer needing sewer line camera ran from clean out to the city’s tap. Gave customer estimate, customer approved estimate. Ran camera down sewer line and found no issues on customers line. Noticed roots on the city’s line but no problems on the customers line.
Replaced a old tankless water heater with Navien NPE 240A2 with navirecir system, cross over valve installed under the master bathroom sink
Discussed with customer and signed for membership program at this rental property
Unjammed disposal , replaced AAV , snake drain
Pull and reset master corner shape toilet , manually removed a long match was stucked inside the toilet bowl , pull toilet back with new wax , closet bolts , supply line .
Came out for a leak on the kitchen sink. Found the base of the sink has a crack running all the way across the bottom of it. Garbage disposal needs the mounting bracket replaced, or the entire disposal replaced. Left quote to perform either repair once the sink basin has been replaced. Informed customer we do not do under mounted sinks. Will extend reschedule credit of $35 onto repair costs if scheduled within 30 days. Notified homeowner of this
