I’m really impressed with Chen Plumbing. From the start, communications with the front office were friendly and clear, and they were able to schedule a service call for the next day. Brylen was very professional, diagnosed our issue, and took care of the repair quickly. I’ll definitely call them again!
Overall Experience
Quality
Price
Convenience
The professional was very informative regarding my concerns. He addressed and made recommendations regarding my concerns. If I shall need future services, I will contact Chen. I have recommended the company to my neighbor.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We had a great experience with Chen. Both technicians were professional, communicative, and worked diligently to help fix our ejector system. We were very pleased with our service.
Overall Experience
Quality
Price
Convenience
Great job as always - I have been very confident with the results every time Tim Chen Plumbing comes out!
Overall Experience
Quality
Price
Convenience
Matthew was awesome. Did a very thorough investigation and gave me an honest opinion of my situation, which I ultimately decided to put off until a larger renovation. Money well spent to know what my options are. And didn't try to sell me a bunch of BS I don't need. So many of these service providers suck when they expand their businesses - but Tim's new employees annd techs are carrying on his high standards and awesome customer service.
Overall Experience
Quality
Price
Convenience
I love a technician that is super responsive and very informative. He was great at giving us all the information we needed to get beyond our due diligence. Thank you for the exceptional service and we will be using you again in the future.
Overall Experience
Quality
Price
Convenience
The proposed repair beyond the clogged toilet was absurd - we’ll just buy a new toilet for half the cost.
Overall Experience
Quality
Price
Convenience
They were not the cheapest, because their service is premium work. I’m happy I chose them.
Overall Experience
Quality
Price
Convenience
Tim was super knowledgeable and extremely efficient in helping us solve a number of problems in our house with water pressure and also replaced the temperature and pressure regulation valve in our water heater. Since we discovered the issue early in the morning and gallons of water had been wasted throughout the night, we were extremely grateful for Tim and his team to come out the same day to help resolve the issue. Highly recommend!
Overall Experience
Quality
Price
Convenience
Victor from Chen plumbing did a great job repiping my house. The crew worked very hard all day, and did a thorough job.
Overall Experience
Quality
Price
Convenience
Excellent service from start to finish. Very pleased with how quickly they responded and carefully fixed the problem.
Overall Experience
Quality
Price
Convenience
This was our first time using Chen and they exceeded our expectations. Our technician was quick to assess the problem and explained how he recommended solving it. He checked in with us throughout the process and advised us on an unforeseen issue and how he was planning to fix it and obtained our approval before proceeding. Communication from customer service and tech on-site was top notch. Will use again in the future.
Overall Experience
Quality
Price
Convenience
Eric and the team from Chinn plumbing were excellent. We have used Chinn plumbing on several occasions. They are always knowledgeable, responsive, and professional. This should definitely be the go-to plumbing company in Atlanta!
Overall Experience
Quality
Price
Convenience
Client called us out due to some pressure issues through out the home, and the pressure reducing valve was leaking. While investigating, noticed the thermal expansion tank on the 6 yr old nat gas water heater had failed. We replaced both the failed pressure reducing valve and the failed thermal expansion tank. Home psi is set right between 55 and 60 psi, as it should be. Tested all connections, no leaks. 1 yr warranty on work today. Will need to come back at some point and add proper support to the copper water line where the prv is, maybe when we come back for the quoted drain repair. Client also has an s trap in main floor bathroom lavatory. Left estimate to properly pipe in an air admittance valve so client would stop having sewer smells.
Homeowner had a small water stain on the ceiling of the laundry room. As well as damaged baseboards in the upstairs bathroom near the tub. No leaks at toilet, shower valve and drain are on the opposite side of the wall with damage. No moisture present at this time. Advised homeowner to purchase splash guards for the tub for water getting outside of the tub when her son shower. Stain in laundry room has no moisture at this time. Advised homeowner to trace the stain and monitor. The wall the stains are appearing on is a shared wall with the unit next-door. Homeowner is going to speak with neighbor about any possible leaks from their unit. Homeowner did not want to cut into sheet rock to investigate further at this time. Homeowner did suspect issue was with water getting outside of the tub when her son is showering and just wanted a professional opinion at this time.
No leak. Checked water meter. Had customer run water inside house. Ground water coming through cracks in the foundation wall during heavy rain. No sign of anything coming from the plumbing.
Checked running toilet , found high water pressure in the home , replaced 1” Prv in basement ceiling today
Came out for water heater quote. 40 gallon gas water heater was 20 years old and had a slow leak. Customer approved quote to replace. We left and purchased new tank and returned. Swapped out tank with new valve, pan, and expansion tank. Tested to ensure proper function and a leak free installation.
Customer had leaking water heater on arrival. Pressure on home was exceeding 80 psi. No location found for pressure reducing valve. Replaced main shut off, pressure reducing valve and water heater.
We arrived for a tub drain clogged call , notice tub drain flange is missing , that can cause leak to tub below , informed to customer at home ( daughter) , snaked but did not work because something went down to drain , shower customer with camera image , will email quote for job and credit back this charge when customer choose us .
Found kitchen sink faucet had no water. It is a touchless Delta faucet. Homeowner had changed the batteries. Disconnected supply lines and found that the stops were supplying water to the fixture. Removed in-line solenoid for touchless to get part number. After reinstalling the solenoid, the faucet is working currently. Advised homeowner if issue happens again the faucet will need to be replaced due to solenoid not being available. Gave price to replace two widespread faucets in the master bathroom. Gave price to remove toilet and cap the toilet drain in the garage bathroom that doesn’t get used.
Customer had a hanging shower unit in the primary bath that was not working on the handles anymore. Customer also had questions about a water hammering noise. Checked the pressure at 65 psi with over a 20 pound pressure drop on a toilet flush. Left price for hanging the shower unit, installing a new prv to correct the pressure drop, and left a quote for a new water heater since the current heater is over 11 years old. Customer declined work at this time. Will credit the trio charge collected today towards any work we quoted today upon approval.
Found toilet, not flushing and continuously running. found only drainage issue was with the toilet. checked the pressure at over 100 psi. Found sump pump in crawlspace, not pumping. Gave estimates for repairs. The owner declined any repairs at this time.
Customer had decided prior to arrival not to swap the shower heads. Customer did need an under sink filter and basement filter for whole house replaced. Replaced both filters and tested to ensure proper function and no leaks. None were found. Bled the carbon fines from the new under sink filter.
Upon arrival, found from customer that the whole house is backing up when a large amount of water is run. Found that the toilet is leaking from the flange into the basement below. Pulled the toilet in the master and ran a camera. There was no standing water in the pipes (video attached). Made it around 60 feet and couldn’t push any further because of too many turns. Didn’t have to run a snake so reduced the price to pull and reset of toilet and running camera. Gave customer options to either install a two way cleanout or open pipe in crawlspace and run the camera. Also noted that the tankless needs to be flushed and that galvanized line in yard needs to be replaced. Price is to cut open ABS in crawlspace and run camera to tap if camera is able to make it. Repair cut section with pipe and fernco couplings. Customer opted to run camera from the crawlspace. Went down and heard water running into the crawlspace. Found that a hole was cut in the top of the pipe and whoever put a fernco bac
Checked dishwasher connection, all up to code .
For this job customer called worried about Sump pump, not working, tested pump thoroughly and pump is working fine. Also customer wanted gutter drains scoped to find where they tie into camera lines and marked with paint. Also Found small leak on 2 inch coupling going to shower drain informed customer however, customer wanted her to call contractor to fix.
Returned today to install new pump and lid. Well taking off old lip I noticed the basin was not the correct basin for sewage and was an corrugated basin. Informed customer we would have to replace the basin. Gave customer estimate. Customer approved estimate. Dug out old basin and installed the new basin. Installed new pump and lid as well as back filling. Tested all system and system working properly with no leaks or issues.