Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
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Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
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i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
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Shane’s service was very good. He was very thorough with both his explanation and work performed.
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Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
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We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Cody A and Chase did an excellent job. They explained everything completely and did a good job educating.
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Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
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Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
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Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
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Very communicative company, reliable, and honest. No complaints!
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Return to install new water heater. Removed old unit, cleaned behind and under. Due to space constraints and restrictions we were unable to place a drip pan. The alterations needed to make it fit would render the drip pan useless. New ball valve installed, thermal expansion tank and mounting bracket installed. New gas sediment trap installed. Unit pressurized and lit. I set one mark below standard at Ms. Pat’s request. Cleaned site and made sure everything was working. I discussed the benefits of our maintenance membership program, and ensured Ms. Pat is happy with all work today. Water to building did not have to be shut down today.
Sewer Main Outdoor Installation - 40 feet to 90 feet in developed length AND less than 12 feet at deepest point: Installation of an exterior sewer line ranging from 40 to 90 feet in developed length, with trench depths of up to 12 feet. Scope of work includes excavation, proper pipe placement with required slope for drainage, installation of bedding material, secure tie-in to the existing sewer or municipal system, and thorough backfilling for stability. Cleanouts are included as needed for access and maintenance. All materials and methods are selected to support long-term performance and system reliability. Warranty: Includes a 5-year parts and labor warranty covering the complete sewer main installation. Warranty Disclaimer: Warranty excludes damage or blockages caused by improper use, including flushing “flushable” wipes, feminine products, paper towels, grease, or other foreign objects, as well as excessive use of chemical drain cleaners. Proper use and maintenance are required t
Customer had an electric tankless that was not getting the water up to the adequate temperature. Went through the manual and checked everything the book said for possible issues. Could not restore proper service to the unit. Customer elected to just replace it with a tank. Purchased material and installed new 40 gallon electric tank. Tied back into existing plumbing. Ran new t&p through the crawlspace and out of the side of the home. Tested to ensure a leak free installation. Customer is going to have an electrician come out to remove the wiring from the old unit and run power to the new water heater. We bled all the air out of the tank so it will be ready to power on as soon as the electrical is connected. No further issue at this time.
Replaced a leaking disposal with 3/4 hp insinkerator disposal
Call to provide estimate for water heater replacement. Arrived and met with Pat. She has a 15 year old gas 40 gallon water heater. The new water heater will need a thermal expansion tank and mounting bracket, shut off valve if possible, drip pan, T&P drain line, and new sediment trap gas assembly. Estimate has been provided.
Left quote for new sewer line customer approved
Customer has a water line that was piped into the hot for the fridge and needs to be piped on the cold waterline and it needs to be repipe for the hot and cold water lines. The three handle valve needs to be either rebuild and or replaced to a single handle valve with a cover plate. Customer paid $49 cash. For the service fee. Water heater is new and water pressure is 45 psi. Customer will reach back out on what they would like to do.
Replaced water heater with new 50 gallon gas water heater. Installed new shut off valve, PRV, and Flo device. Secured piping into the foundation wall. Tested to ensure proper function and a leak free install. Will be returning to install toilet once customer has purchased the toilet of their choosing.
Arrived today , customer and Tim both heard running water sound underground by the water meter , turned off shut off in crawl space , noticed meter still moving , determined leak is outside with polyurethane piping , we installed new 1” black poly pipe today with shut off valve with access box after meter outside.
Remove shower cartridge install new one. Customer stated that tub was draining slowly so I remove tub stopper, and stated to customer to just put a hair catcher there. Also customer stated that shower was not getting hot so recommended customer replaced cartridge and customer agreed. Went ahead and installed new cartridge and tested and now shower is working as it should. Caulked around trim of shower and will need 12 hours to dry before use.
Toilet slowly leaking into bowl. Confirmed with dye test. We replaced flapper, tank continuing to leak. Removed tank and replaced the flush valve. Still continuing to leak. Believe there is a hairline crack in the porcelain causing it to leak. Returning Friday to do other estimates and offered to replace toilet for free if customer purchase the toilet they want.
Customer needed a certificate of compliance form completed. Took a look at all plumbing fixtures and found that all fixtures are up to the water conserving code. Also found that customer has high water pressure at 120psi and that thermal expansion tank has failed. Will send estimate.
Came out to address issues with multiple toilets, and give quote for the water heater. Master bathroom toilet was leaking from the bottom, pulled and reset toilet and found the tank bolts were so rusted that it broke just by moving the tank slightly. Received approval to also do major tank rebuild. Guest bathroom toilet was running constantly. Received approval for minor rebuild. While working in toilet we realized it was shifting back and forth. Received approval to pull the toilet and inspect the flange. Found the left side of the flange was broken. Recurve approval to replace the flange. Carefully chipped out old flange and installed new one. Installed new bolts and wax ring. Replaced inside components of the tank. Downstairs toilet was rocking due to the type of type it was sitting in. We shimmed the toilet at no charge. No warranty on tank parts due to house pressure being at 90 psi. Left quote for PRV, water heater, and Flo by Moen flood device.
For this job, I worked on getting the garbage disposal in the kitchen sink unjammed due to the fact that a shot glass was poured down it causing the issue. The customer tried to do it himself and take off the trap. There is a little bit of water that is sitting in the cabinet. I recommended to dry it up with some towels in the shop and that is exactly what we did took some pictures just in case the water heater is brand new along with the pressure. Pressure is fine on the home. Furthermore, the house is brand new so there’s not really many problems. This was just user error, but that’s all right. There’s no sink blockage ran the water to verify garbage disposal works just fine.
