Very communicative company, reliable, and honest. No complaints!
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Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
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Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
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I have no problems. You fixed everything in a timely matter. And I’m a satisfied customer of Chen plumbing
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Yesterday Foster Dawson came to repair some plumbing in a bathroom sink. Besides doing a great job, he was also very clear about what he was gonna do, how he was going to be doing it, and what the cost would be. I appreciate the great communication as well as the great Skill you bring to the job.
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Arrived quickly, finished the work that day. I’m very pleased and would recommend them highly.
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Matthew was very thorough and thoughtful. He explained what was going on thoroughly and in a way that was easy to understand.
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Eric was on time, went to end of crawl space, took photos, offered options to redirect flow of sump pump outflow. I didn’t choose any of the options, but it set my mind at ease about water flowing from crawlspace. I decided to address the source of the water entering the crawlspace another day.
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Khoa was pleasant to deal with and did a great job. One of the reasons I continue to use your services.
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Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my client’s homes (interior designer). For this service call in particular, Matthew was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
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Customer had issues with toilet flushing slowly. Ran auger with extension to ensure line is clear. Flushed toilet several times and show no issues.
kitchen line is compromised underneath the slab, we will re work line above ground and add a 2 inch p trap for the laundry machine, as well as a clean out for the kitchen. While pipe is cut open we will also run Camera to determine the rest of the sewer line condition. Performed work mentioned above, as well as completed camera inspection line under slab is in rough shape informed customer of findings. Work is tested and complete.
Customer stated that there was a leak on drain pipe for wash machine. Found that drain was actually backing up. Recommended to customer to replace section of cast iron with PVC. Customer signed estimate and would like us to do work on Friday because laundry room is getting renovated.
Homeowner and her father state that they purchased a new fridge for the kitchen and when the install crew moved the old fridge the ice maker angle stop was leaking so they called us to fix the issue. Upon arrival the father greeted me on driveway and explained the situation and showed me to the kitchen area. I could see they had a towel down and had shut off the water in crawl space. I did my inspection and found that the expansion tank was blown and the PRV was very old. I offered some solutions to them and they opted to install a new ice maker box PRV and shut off and finally a new expansion tank. I began with removing the old angle stop and cut the back wall to install the ice maker box and drilled a hole down to the crawl space and feed new pex pipe and connected it to the CPVC line. Then I moved to the main shut off and removed it along with the PRV and installed a pex adapter and ran new pex pipe with a new PRV and main shut off. They opted to simply replace the expansion tank an
I came today to install a new sewer line. I stubbed out a new section out the back of the home and dug the trench to the city tap. I ran pipe with the proper fall all the way to the tap and connected the existing clean out. I also added two clean outs one and the back of the home were I stubbed put the new section and were I connected to the city tap. After I tested the new sewer line I backfilled the hole. I also cut down the new clean outs to ground level.
Homeowner states that she noticed a leak a few days later after all the work I had previously completed and where the original leak was which was the hot side pipe. Upon inspection I saw that it was coming from above where I didn’t touch the pipe and informed homeowner of the next steps and they agreed to fix the issue. I turned off the water and removed the 90 elbow 3/4 and cut out the coupling I had installed. I then cleaned the pipe and installed a new coupling above and below and then placed a new 90 propress 3/4. Once I connected it all properly I turned on the water and no leaks or issues were found but I did take video of the other fittings near by and they are very old and corroded and may cause problems in the future which I did inform and show homeowners.
Returned and fixed subfloor and installed flange and connected to drain line. Also installed toilet. Tested and no leaks were present at this time. Customer has a pressure assist toilet and stated to customer that back up may occur due to that toilet. Cleaned up work area.
Customer had 4 hansgrohe cartridges to replace for two lav faucets. Replaced all cartridges but found one cartridge to be defective. While replacing cartridges found stop to not function properly and suggested to replace. Adjusted pressure. Also checked shower head. Will neeed to return to replace cartridge and install shower head.
Customer called for possible water heater not producing hot water. Water heater is 80 gallon electric inform customer to perform simple diagnostic test to confirm water heater was working within range. Customer approved. Performed basic troubleshooting of electric water heater checked power supply. Made sure breaker wasn’t tripped as well as check thermostat and heating element themselves,resistance for heating elements fell within range and verified thermostat continuity as well. Water heater is working properly at this time. Recommend replacing pump that has failed.
Homeowner states she bought a new gas stove and had it delivered today but the installers refused to connect the new gas stove due to the old shut off not working properly and she called us to come and fix the issue. Upon arrival I was greeted by homeowner at door and she explained the situation and asked if we could replace the gas shut off. I did my inspection and didn’t find anything else wrong and offered homeowner different solutions and she agreed to have me replace the shut off install the new flex hose and install the gas stove. I began by removing the old gas shut off and installing a 3/4 gas ball valve and then reduced it to 1/2 pipe and installed the flex hose. Once the flex hose was installed I moved the new gas stove in place and connected the gas hose and purged out the air. Once it was properly connected I checked for leaks which non were found and ran the stove until it turned on. Homeowner is satisfied with the service provided.
Call for leak at base of toilet. Arrived and discussed concerns with Ms. Robin. She stated that water has been seeping from under toilet when flushed and has started to get worse lately. We also noted toilet bolts that were loose, which indicated the flange may be damaged. Price is to pull and reset toilet. Reset with new wax ring, toilet supply, and bolts. Once toilet was pulled we discovered that the flange needed to be replaced, and Robin authorized the additional repair. If the stop isn’t holding, additional pricing will be given to replace. Toilet reset, caulking applied. Advised customer to not clean or apply chemicals to caulking for 24 hours. Remove and replace hose spigot on side of house. Install dedicated shut off valve. We also discussed the age of the water heater, and the kitchen faucet. Ms. Robin discussed having the water heater and faucet replaced before Thanksgiving, and we have provided the estimate for this repair.
Replaced a leaking disposal with 1/2 bager 5 type
Replace a 40 gallon electric water heater , recirculating pump , 5 gal expansion tank installed
