I’m really impressed with Chen Plumbing. From the start, communications with the front office were friendly and clear, and they were able to schedule a service call for the next day. Brylen was very professional, diagnosed our issue, and took care of the repair quickly. I’ll definitely call them again!
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The professional was very informative regarding my concerns. He addressed and made recommendations regarding my concerns. If I shall need future services, I will contact Chen. I have recommended the company to my neighbor.
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We had a great experience with Chen. Both technicians were professional, communicative, and worked diligently to help fix our ejector system. We were very pleased with our service.
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Great job as always - I have been very confident with the results every time Tim Chen Plumbing comes out!
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Matthew was awesome. Did a very thorough investigation and gave me an honest opinion of my situation, which I ultimately decided to put off until a larger renovation. Money well spent to know what my options are. And didn't try to sell me a bunch of BS I don't need. So many of these service providers suck when they expand their businesses - but Tim's new employees annd techs are carrying on his high standards and awesome customer service.
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I love a technician that is super responsive and very informative. He was great at giving us all the information we needed to get beyond our due diligence. Thank you for the exceptional service and we will be using you again in the future.
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The proposed repair beyond the clogged toilet was absurd - we’ll just buy a new toilet for half the cost.
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They were not the cheapest, because their service is premium work. I’m happy I chose them.
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Tim was super knowledgeable and extremely efficient in helping us solve a number of problems in our house with water pressure and also replaced the temperature and pressure regulation valve in our water heater. Since we discovered the issue early in the morning and gallons of water had been wasted throughout the night, we were extremely grateful for Tim and his team to come out the same day to help resolve the issue. Highly recommend!
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Victor from Chen plumbing did a great job repiping my house. The crew worked very hard all day, and did a thorough job.
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Excellent service from start to finish. Very pleased with how quickly they responded and carefully fixed the problem.
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This was our first time using Chen and they exceeded our expectations. Our technician was quick to assess the problem and explained how he recommended solving it. He checked in with us throughout the process and advised us on an unforeseen issue and how he was planning to fix it and obtained our approval before proceeding. Communication from customer service and tech on-site was top notch. Will use again in the future.
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Eric and the team from Chinn plumbing were excellent. We have used Chinn plumbing on several occasions. They are always knowledgeable, responsive, and professional. This should definitely be the go-to plumbing company in Atlanta!
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Customers upstairs toilet was wobbling. Was able to pull right bolt out from toilet with ease. Advised customer before pulling toilet that flange most likely would need repair as well. Pulled toilet and found right side of ABS flange cracked due to improper installation. Cut right side of flange and removed flooring and tile beneath to make room for bolt. That was currently putting stress on flange. Secured spanner flange on right side with new bolt. Use two wax rings to create seal. Tested toilet multiple times before ceiling bottom with silicone caulking. There is no warranty coverage due to improper installation of flange.
Rework vent, as well as properly strapped thermal expansion tank, customer wanted us to do pressure drop test to see if line outside was leaking, meter showed movement after one hour of waiting gave customer options to fix leak as well as gave recommendations based on how severe the leak was. Everything was working properly upon departure
Cleared customers master bathroom shower without cable. Soap scud buildup was caused of issue. Advise customer on freestanding tub faucet, replacements and or repairs.
Replaced customer supplied disposal. Shower noise was due to an evaporated p trap. Hose bib leaking from lacking. Left quote for hose bib. Water pressure tested normal. No further issue at this time.
Shower valve is on external wall. Interior design didn’t realize we would need to demo tile out to get to it to replace the valve. They are going to change their design plan.
Replace 40 gallon electric water heater in attic. Replaced three-quarter inch PRV in crawlspace on CPBC piping. Courtesy item of P-trap and drain work in only bathroom.
Customer had another plumber out who replaced the toilet flange. They shoved a pvc flange down into the lead but it was not sealed. Customer replaced his own toilet and then realized it had been leaking into the ceiling below for 2 months. Cut out old lead bend and removed the other flange. Replaced with pvc. Had to trim down pvc 90 to allow flange to sit flush onto floor to work with existing plumbing in the house. Tested to ensure proper function. No further issue at this time.
Replaced upstair toilet shut off valve , new supply line , flapper , fill valve
Upon arrival customer stated there was a leak under the sink. Informed the customer that the garbage disposal was leaking. Gave customer estimate. Customer is waiting for approval and will call us back when he gets it approved.
Client called us out due to some pressure issues through out the home, and the pressure reducing valve was leaking. While investigating, noticed the thermal expansion tank on the 6 yr old nat gas water heater had failed. We replaced both the failed pressure reducing valve and the failed thermal expansion tank. Home psi is set right between 55 and 60 psi, as it should be. Tested all connections, no leaks. 1 yr warranty on work today. Will need to come back at some point and add proper support to the copper water line where the prv is, maybe when we come back for the quoted drain repair. Client also has an s trap in main floor bathroom lavatory. Left estimate to properly pipe in an air admittance valve so client would stop having sewer smells.
Homeowner had a small water stain on the ceiling of the laundry room. As well as damaged baseboards in the upstairs bathroom near the tub. No leaks at toilet, shower valve and drain are on the opposite side of the wall with damage. No moisture present at this time. Advised homeowner to purchase splash guards for the tub for water getting outside of the tub when her son shower. Stain in laundry room has no moisture at this time. Advised homeowner to trace the stain and monitor. The wall the stains are appearing on is a shared wall with the unit next-door. Homeowner is going to speak with neighbor about any possible leaks from their unit. Homeowner did not want to cut into sheet rock to investigate further at this time. Homeowner did suspect issue was with water getting outside of the tub when her son is showering and just wanted a professional opinion at this time.
No leak. Checked water meter. Had customer run water inside house. Ground water coming through cracks in the foundation wall during heavy rain. No sign of anything coming from the plumbing.
Checked running toilet , found high water pressure in the home , replaced 1” Prv in basement ceiling today
Came out for water heater quote. 40 gallon gas water heater was 20 years old and had a slow leak. Customer approved quote to replace. We left and purchased new tank and returned. Swapped out tank with new valve, pan, and expansion tank. Tested to ensure proper function and a leak free installation.
