Tim Chen Plumbing is professional and reliable. They offer excellent service with top notch know-how of how to complete the jobs correctly the first time! Everything was explained and shown to me before work commenced and then again once it was complete. I thoroughly trust Tim Chen Plumbing for all of my house hold plumbing needs.
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Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
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Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
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i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
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Shane’s service was very good. He was very thorough with both his explanation and work performed.
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Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
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We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Cody A and Chase did an excellent job. They explained everything completely and did a good job educating.
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Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
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Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
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Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
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Pull and reset master corner shape toilet , manually removed a long match was stucked inside the toilet bowl , pull toilet back with new wax , closet bolts , supply line .
Came out for a leak on the kitchen sink. Found the base of the sink has a crack running all the way across the bottom of it. Garbage disposal needs the mounting bracket replaced, or the entire disposal replaced. Left quote to perform either repair once the sink basin has been replaced. Informed customer we do not do under mounted sinks. Will extend reschedule credit of $35 onto repair costs if scheduled within 30 days. Notified homeowner of this
Customer had popping sound coming from 10 year-old water heater. Explain to customer about sediment in tank and reason for popping sounds gave customer options to replace heater. Also found pressure to be at 90 psi along with a bad thermal expansion tank in crawlspace. Give additional options for repairs/replacements on these items. Replaced heater with Rheem 40 gallon gas water heater with new ball valve and Thermal expansion tank. Also relocated thermal expansion tank from crawlspace to laundry room with heater. Installed PRV in crawlspace with new ball valve set pressure to 60. Cap gas line going to light pole in front of house. after work was complete checked all areas for leaks and proper function.
Will return tomorrow morning to do work.
Fixed a slow bathroom sink drain for the back bathroom
Return to install new water heater. Removed old unit, cleaned behind and under. Due to space constraints and restrictions we were unable to place a drip pan. The alterations needed to make it fit would render the drip pan useless. New ball valve installed, thermal expansion tank and mounting bracket installed. New gas sediment trap installed. Unit pressurized and lit. I set one mark below standard at Ms. Pat’s request. Cleaned site and made sure everything was working. I discussed the benefits of our maintenance membership program, and ensured Ms. Pat is happy with all work today. Water to building did not have to be shut down today.
Sewer Main Outdoor Installation - 40 feet to 90 feet in developed length AND less than 12 feet at deepest point: Installation of an exterior sewer line ranging from 40 to 90 feet in developed length, with trench depths of up to 12 feet. Scope of work includes excavation, proper pipe placement with required slope for drainage, installation of bedding material, secure tie-in to the existing sewer or municipal system, and thorough backfilling for stability. Cleanouts are included as needed for access and maintenance. All materials and methods are selected to support long-term performance and system reliability. Warranty: Includes a 5-year parts and labor warranty covering the complete sewer main installation. Warranty Disclaimer: Warranty excludes damage or blockages caused by improper use, including flushing “flushable” wipes, feminine products, paper towels, grease, or other foreign objects, as well as excessive use of chemical drain cleaners. Proper use and maintenance are required t
Customer had an electric tankless that was not getting the water up to the adequate temperature. Went through the manual and checked everything the book said for possible issues. Could not restore proper service to the unit. Customer elected to just replace it with a tank. Purchased material and installed new 40 gallon electric tank. Tied back into existing plumbing. Ran new t&p through the crawlspace and out of the side of the home. Tested to ensure a leak free installation. Customer is going to have an electrician come out to remove the wiring from the old unit and run power to the new water heater. We bled all the air out of the tank so it will be ready to power on as soon as the electrical is connected. No further issue at this time.
Replaced a leaking disposal with 3/4 hp insinkerator disposal
Call to provide estimate for water heater replacement. Arrived and met with Pat. She has a 15 year old gas 40 gallon water heater. The new water heater will need a thermal expansion tank and mounting bracket, shut off valve if possible, drip pan, T&P drain line, and new sediment trap gas assembly. Estimate has been provided.
Left quote for new sewer line customer approved
Customer has a water line that was piped into the hot for the fridge and needs to be piped on the cold waterline and it needs to be repipe for the hot and cold water lines. The three handle valve needs to be either rebuild and or replaced to a single handle valve with a cover plate. Customer paid $49 cash. For the service fee. Water heater is new and water pressure is 45 psi. Customer will reach back out on what they would like to do.
