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The plumbers who responded to my service call were awesome. They allowed me to ask several questions about the parts and overall process and then gave me additional recommendations on how to address other issues around my home. They were extremely professional and I’d absolutely recommend their services to a friend. Great job!
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Cody did a great job! We’re grateful for the quick and effective service!
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Professional, knowledgeable, efficient, and friendly service. Would definitely recommend
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This is the most professional and customer service focused plumber we've ever worked with. The work is top-notch but the customer service goes beyond excellent.
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I was referred to Tim Chen by a very reputable source. My expectations were exceeded, and that was without the opportunity to work with Tim. He has built Chen Plumbing into an amazing company. Shawn is the master plumber to assist my water in the wrong place situation. Shawn Bush was knowledgeable, personable, passionate about his work and genuine with his recommendations on what made sense immediately and for consideration in the future. Shawn was trained directly by Tim Chen—he shared that proudly with me and I saw the result of true employee satisfaction. I am very excited about my shiny new pipes—they were worth every penny because the experience was good and I have peace of mind.
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Shane was great. Explained everything to me and had good experience with older homes. I highly recommend.
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Dawson is a pro’s pro. Immediately had a good idea of why our water bill went up based on a small leak on our street near our water meter. Professional and top notch from start finish.
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Simeon was very detailed about the possible billing scenarios based on what may be needed. No surprises!
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Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
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Cody went over and beyond getting us flushing again! They stayed late and got the job done.
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Quick response and great work. Thanks.
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Very friendly and professional. Would definitely recommend.
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Checked toilet , no issue , signed membership today
Customer called us out with a drainage issue affecting master bath and guest bath on upstairs level. After doing a thorough evaluation, we found no clog. Likely what happened was a soft tissue stoppage happened and cleared on its own tested system. Extensively to confirm theory system is draining fine at this time while doing our thrower evaluation we’ve discovered water heater to be of age of replacement as well as water pressure to be elevated. I recommend replacing water heater and PRV as soon as possible to avoid any damage to other fixtures. Due to pressure being too high.
Left quote to install new shower valve, also rebuild toilet, customer wants next week Monday
Stain in garage ceiling, Opened ceiling inside garage , did not find any plumbing related leak , also today we found a leak in basement bathroom ceiling caused wet carpet and floor , fixed busted copper pipe in ceiling, replaced main water shut off valve and Prv today as well . Pressure was 125 psi .
Customer concern was standing water and crawlspace right under PRV valve after doing the thorough investigation. We found PRV and main waterline where it’s connected to to be not leaking source of water has not been found yet. However, waterline is not leaking at this time. Inform customer to keep an eye out to prevent any major water damage.
Replaced a old 1/2 hp disposal, upgraded to 3/4 hp disposal insinkerator
Replaced Prv and discussed signed membership with customer today
Customer got unknown leak from somewhere got water under the kitchen LVT floor , possibly leak is from the neighbors plumbing , suggest customer get hold with neighbor check on their site first , left water off as before by customer requested
Customer called us out for a leaking water heater once we arrive on to perform the thorough evaluation. We found water heater to be leaking at T and P valve. Also customer mentioned that PRV was original to house built in the 70s gave customer options to replace 40 gallon water heater with brand new 50 gallon water heater as well as replace PRV customer agreed furnish and installed 50 gallon water heater and installed new PRV Properly brought everything up the code with water heater thoroughly checked all connections to ensure a leak free install work is tested and complete
Recall for no hot water. I believe during the renovation and restoration work the water heater may have gone out. I relit the unit and it’s currently heating up. ***As discussed on a prior visit, this water heater had very high water pressure, is on the older side of its life expectancy cy, and hasn’t been flushed. There is always a chance that a damaged unit will present symptoms after water is shut off and restored, and high pressure can stress the appliance and components.
Abbreviated invoice, work done as warranty item at request of Mr. Chen. Call for gas appliances not functioning correctly. Performed total evaluation and resolved by capping unknown gas lines serving back garage, as this was a source of water intrusion. Kitchen stove, lamps, and gas grill all working far better now. I found many other concerns with copper pipes, gas and plumbing. I strongly encourage joint the maintenance program and scheduling the initial inspection and evaluation soon. Notes for plumber 38k btu WHx 2 but only one active currently. Front lamp, two rear lamps. Gas grill rear. 5 burner top kitchen HVAC systemsx Meter sufficient for volume. Reduction from 3/4 to half twice on black iron. One in crawl, another outside. Load calc shows it’s still sufficient to deliver. Stove top and grill both properly converted to natural gas. Lanterns free of blockages. Found dead lines for fireplace on driveway side. One to patio area (maybe heated tabletop or similar?). Ba
Install new dishwasher service valve Customer stated that they needed service valve for dishwasher replaced. Shut water off to home and cut out old push stop valve. Installed new valve. Tested and no leaks present at this time. Also customer mentioned that we didn’t need to hook up back the supply because dishwasher is being replaced. Also noticed that water heater is 20 years old and recommend to have it replaced. Will send estimate.
Will inspect flange for damage while the toilet is removed
We did yearly plumbing inspection today , found some items need correct and provide quotes today
