Really great visit. Shawn was knowledgeable, kind, respectful, going through every step of my leak and its repair with me. I love when people repairing my home leave me more knowledgeable about my home than when they arrived, especially when it comes to preventing future problems. Shawn did all of the above in addition to fixing the leak relatively quickly, and for an affordable price. That's great because repairing the ceiling from the water damage is going to hurt badly enough. Thanks, Shawn and Chen Plumbing!
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Overall Experience
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Overall Experience
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Overall Experience
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Chase & colleague came for the first problem, but 2 days later he came back when we realized it wasn’t fully resolved and finished the job. Liked that we had consistency in the plumber; no need to re-explain everything. When a new unrelated issue arose the next day, Chase was back. He and his workmate spent the day fixing a system problem, and gave us a referral for the restoration that would be required. Chase was a good communicator. I can’t really speak to Chen’s pricing question: all but the first problem (clogged sink) needed immediate help, so we didn’t call around for price quotes.
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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim
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Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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The service I received from this company was impeccable. These guys are professional and all work is performed according to code. The prices are also fair. I highly recommend this company!
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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Customer stated they randomly smell a sewer smell in the living room area. Did quick inspection and did not notice any smell or any visual indications of why they would randomly have a sewer smell even when no one is home. Left a quote for to do a smoke test for further diagnostic.
Customer had tankless water heater needing to be flushed. Flushed system for 45mins with solution to clean system. Also did a minor check in the area for smell of gas, while heater was flushing. After flush cleared system from solution and ensured heater was functioning properly. Gave customer options for further investigation of potential gas smell.
Client called us out due to their cast iron toilet flange in main floor half bathroom being broken. Client was attempting to replace it themselves, but it is on cast iron pipe in a slab. Gave estimate of $550 to replace that toilet flange and fastened to the concrete, and setting the toilet back client had already pulled up. They declined to move forward. Collected SF.
Left quote to install second water heater. Quote will require homeowner to have an electrician out to run power for the second tank.
Switched hot and cold from piping under the veggie sink
Replaced 50 gallon water heater with a 75 gallon gas water heater. Upsized vent to 4”. Installed a flood stop. Set expansion tank to 80 psi. Tested to ensure proper function and a leak free install.
Call for water leak in ceiling of first floor bathroom. Arrived and met with Ms. Janes. She showed me the water dripping from the ceiling. I inspected the upstairs bathroom and found water inside the vanity, and a drip hanging on to the elbow of half inch cpvc. When testing, I found a hairline crack along the elbow. Pressure regulating valve only about a year old. Water heater also just over a year. Pressure not tested as water was off, but I believe prv is functioning fine due to young age. Cut away broken section of cpvc. Installed new ball valve and pressurized system. No leaks or drips found. I also discussed the benefits of our maintenance membership program. I have also provided two estimates, one for a whole house water filtration system, and another for a Moen Flo automatic leak detection device. I have left contact information for reliable restoration, and recommend they be contacted to assess water damage to home.
For this customer, they call us out for a running toilets, and I took a look at the running toilet. It was a Kohler toilet, which was the color toilets with the flush tower. The red seal head, corroded, and it needed to be replaced with that mind I recommended to replace the supply line to fill valve and the flush seal for a proper permanent fixed along with that I recommended to replace the pressure reducing valve because the water pressure red at 100 psi that is not the only reason we replaced it. The pressure reducing valve is also leaking from one of the check valves on the bottom of the unit so we replaced it with a new ball valve and a new pressure reducing valve. No leaks after installation. Also noticed the customer had a brand new kitchen faucet that they want to install and one of their main complaints that it constantly drips so I also offered to replace that faucet once fully installed. There are no leaks on the toilet, the pressure reducing valve and or the faucet the cust
Replaced a old none working disposal, supply and installed insinkerator 3/4 Hp pro compact disposal today with new p trap
Client called us out today due to their main water service line leaking beneath the driveway. It would be a large mess to reroute it around the side of the house and in to where it’s tied in. Therefore, it will be best to cut the concrete driveway for a new trench for the new water line. Waived service fee. Water pressure is at 70 psi with a large leak on the line outside.
Customer wanted to install customer provided faucet. After install checked for leaks and proper function. Explained faucet function being really close to window ledge. Customer is okay with installation
Call for leaks under kitchen sink. Arrived and met with Ms. Dixie. She showed me the leaks under the sink. I performed a thorough evaluation of the plumbing system he found the following: Kitchen faucet leaking form cartridge housing, and from sprayer housing. Disposal internally ruptured and leaking. Pressure on home is almost 80psi. Prv appears to be original to the home. The main waterline is old galvanized pipe, with transition to copper inside crawlspace. Water heater in very bad condition, full of sediment and more than 15 years old. Faucet in back bathroom also starting to leak from handle. This is moen, which has lifetime warranty. Replaced disposal with new disposal, and wired in accordance with exisiting electrical set up. Main electrical panel is a very old style fuse panel and I strongly encourage getting an electrician to assess the site and provide an estimate to update the panel. Initially agreed to repair faucet. However, once purchasing parts we found that the cos
Came out to this customers house to diagnose a dripping faucet the customer ordered a new shower body valve from Amazon to be installed in one of the showers. We are happy to install customer supplied parts, but I also gave him an estimate if we were to supply a moment and or a delta for it to be installed The customer just for right now wanted an estimate on getting it replaced either. He supplying it or if we supply, it provided both estimates check the water pressure to see if it had any factor in it as well. This time it does not look like it has any factor to it being related in terms of water pressure at this time. It is just an estimate no further action is taken.
Came out to assess a couple plumbing issues In the home. An old cast iron drain pipe backed up and flooded out the laundry room causing some damage. Also, the nat gas water heater has failed and is leaking after being flushed by another person, tank is 8 yrs old and had never been flushed before then. Gave estimates to address all issues we found in the home. Client is going to look over our estimate and let us know tomorrow. Waived service fee.
