Shawn, like every Chen Plumbing technician we've ever had, was incredibly thorough in evaluating the situation, explaining the issues, and outlining service options. Shawn was also very friendly and respectful, a delight to have work at our home.
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I have always been pleased with Chen Plumbing- and today was another great experience. Professional, courteous, and informative every step of the way.
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Shane was so kind, competent and professional. He provided estimates for a few things that could be needed and was ok with me just getting one thing done. Such a pleasure to see a man who loves his job and moves in the world in that mindset.
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Fast service, clear and timely communication, fair prices, excellent follow through. I'm very satisfied.
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It was a great experience working with Shawn. He is very professional, knowledgeable, easy to talk to, and thorough. I would recommend him to anyone needing a plumber.
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On time, knowledgeable and polite! Will definitely be using Chen Plumbing (Chase) in the future!
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What a fantastic experience. All work done, smoothly, professionally, and for a fair price. Took the time to answer all my questions and provide the right options.
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Cody was an excellent tech , he arrived to the appointment early , was very polite & professional , and fully explained all the required tasks to diagnose a water leak problem from our bath / shower
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Shane was very knowledgeable and thorough as to what needed to be done and the best steps to take to get the job done properly.
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Call for issues under kitchen sink and to install filter and faucet. Discussed concerns and work with Ms. Adelle. She would like a new filter faucet installed and has already drilled the hole in her sink. The dishwasher wasn’t draining. Some of the shut offs don’t work, and one was leaking. Today, we installed the provided faucet and filter in the kitchen. We also replaced the shut off valve for the dishwasher, the hot side for the faucet, cold side for the fridge ice maker, and repiped section to accommodate the new filter. I changed the dishwasher drain to the disposal. Replaced the supply lines for the washing machine.
Customer needed new water heater due to old age of current heater. Replaced heater with Rheem 50 gal heater. Also camera drain line to determine location/depth of roots seen on inspection report. Area is approximately 10 in length and 7-12ft in depth. Area of issue looks be located at tap to city sewer. Will give quote for future repair. Unable to test work due to water to property not currently being on. Will return to test for leaks and proper function.
Came out today to install the customer supplied gas fireplace logs in the living room, that we previously ran a gas line for. Added sediment trap below, then used proper yellow coated gas flex line to connect our gas line to the new logs. 1 yr labor warranty on the gas connections. NO WARRANTY ON THE GAS LOGS THEMSELVES.
Returning Monday January 5th to repipe house
Customer had no hot water. Left quote for a new water heater in either gas or electric. Customer will make decision between the two and call for scheduling. 50% deposit will be required for scheduling.
Replaced master delta shower cartridge with customer supplied parts
Returned to do a spot repair on water service. Dug up the ground and found a leak on one inch water service. Cut out the bad section of pipe and replace it with 1 inch pex. Turned water back on to check for leaks. No leaks found and meter is no longer spinning. No leaks upon departure
Customer has a tub running on main floor bathroom from the cold side. Informed customer due to age and condition of the three handle valves, repair can’t be done safely or confidently. Gave pricing to provide and install and oil rubbed bronze valve with cover plate in a matching finish. Customer will call to schedule after the holidays/new year. Wasn’t able to get an accurate pressure reading due to the severity of the water running.
Came out for a leaking expansion tank. Water pressure tested at 100 psi. Front hose bib was leaking constantly. Received approval to replace hose bib and PRV. Customer elected to replace water heater since the expansion tank was included in that service and his water heater was from 2014. Installed new water heater, PRV, and hose bib. Tested to ensure proper function and a leak free installation. No further issue at this time.
Install new Prv and main house shut off valve. Also install thermal expansion tank with bracket. Pull and reset toilet. Install new fill valve. Repair section of copper. Furnished installed new PRV and thermal expansion tank. Also in master bath installed new, fill valve for toilet. Pulled and reset toilet on main floor. And in crawlspace, repaired section of half-inch copper pipe that was corroded. Tested and no leaks present at this time. Set water pressure to 65 psi. Cleaned up work area.
Returned and cut out cast joint to removed lead turn going to original flange. Installed a new piece in pvc with a shielded band. Capped the the line above the floor to return for the quoted work for step 2 when the flange can be set.
Came out today to complete the work previously quoted. We repiped the newly installed by another contractor nat gas water heater, adding new ball valve shutoff and proper support for the thermal expansion tank per code. Got rid of the 2 leaky valves by the water heater on cold side. We also got rid of the copper gas line as it is not allowed anymore, and replaced with a coated gas flex per code. The water pressure on the home was over 100 psi with the safe range being 50-79 psi. To resolve this issue, we replaced the failed pressure reducing valve in that same room as the water heater with new 3/4” watts pressure reducing valve, and set home pressure to 60 psi. As far as the leaking ice maker line from before. I pulled the fridge out to see what would be needed to run a new line for the ice maker, and found the old copper line was capped and not hooked up to anything. No further work needed there until client decides they want to add an ice maker box/shutoff. All work has 1 yr war
Excavate approximately 10 feet down from cleanout, replace section of pipe that is broken and then after excavation has been complete we will jet line to ensure rest of the line is clear as well as scope line to ensure line is in good working order as well as add a two way cleanout to facilitate maintenance 17-19 mainline repair and replacement. we were called out to address a broken cleanout located approximately 10 feet deep during excavation. We discovered an additional issue with the mainline exiting the house. We presented the customer with repair options and they chose to proceed with both the cleanout replacement and the main line repair work performed excavated to access and replaced the broken cleanout. Repaired the identified issue on the mainline, exiting the house and thoroughly tested the line after repairs we compacted the soil and concrete under the repair site to help prevent future settling noted that the ground was saturated and while we have taken ev
Administrative dispatch to update estimate
Customer called us back out for a tankless flush and to look at the kitchen sink that had intermittently been backing up. Informed customer that their last flush wasn’t quite a year ago, but due to the amount of reschedule credits acquired it’s worth it to go ahead and do. Recommended using the holidays as a time marker for future maintenance so that it’s done closer to a year in the future. Filled and drained sink twice as well as ran water for 5-10 minutes. The sink didn’t back up. Informed customer that running a snake is mainly useful for sinks with an active stoppage because it will poke a hole in the blockage. Sink water is flowing well and there are currently no backups recommended a bio cleaning agent for the health of the sink drain. Found vegetable peels built up inside disposal. Cleared veggie peels with a cup of ice. Flushed the tankless unit, cleared the inlet screen and tested for proper function. Everything is working as intended. No leaks found at this time. Let custome
