I was referred to Tim Chen by a very reputable source. My expectations were exceeded, and that was without the opportunity to work with Tim. He has built Chen Plumbing into an amazing company. Shawn is the master plumber to assist my water in the wrong place situation. Shawn Bush was knowledgeable, personable, passionate about his work and genuine with his recommendations on what made sense immediately and for consideration in the future. Shawn was trained directly by Tim Chen—he shared that proudly with me and I saw the result of true employee satisfaction. I am very excited about my shiny new pipes—they were worth every penny because the experience was good and I have peace of mind.
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Shane was great. Explained everything to me and had good experience with older homes. I highly recommend.
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Dawson is a pro’s pro. Immediately had a good idea of why our water bill went up based on a small leak on our street near our water meter. Professional and top notch from start finish.
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Simeon was very detailed about the possible billing scenarios based on what may be needed. No surprises!
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Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
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Cody went over and beyond getting us flushing again! They stayed late and got the job done.
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Quick response and great work. Thanks.
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Very friendly and professional. Would definitely recommend.
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It is a breath of fresh air to have a kind representative who is knowledgeable and goes above and beyond.
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Why is it that plumbing emergencies always pick nights or weekends to happen? True to form I suddenly had water going everywhere flooding both my upstairs and downstairs. Tim Chen (678-621-6363) was here within the hour. He diagnosed and is currently fixing the problem. He has already got the restoration company on the way to get rid of the water. When it comes to plumbing, you can’t do better than Tim. 25 years have taught me that. I know the job will be done right with the highest quality materials. That’s peace of mind. . Thanks Tim. 🙂
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Shawn is that guy. 100% dependable, honest, and relatable.
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Chase and his apprentice were great. Friendly, knowledgeable, and fast.
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Shawn initially came out to our office to repair a clogged toilet. After inspection, he noticed some aged pipes and other issues that, if ignored, could be very costly and problematic in the future. Shawn provided us with multiple estimates based on our needs, explained everything thoughtfully and in detail, and we were able to get the rest of our needs taken care of within two days. The entire process was so easy, and every rep that I spoke to was kind and informative. We will definitely be contacting Chen Plumbing for any and all plumbing needs in the future!
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We came out yesterday due to a sewer line backed up into the home. We opened the clean out on side of home and inserted camera. Got about 35’ out and couldn’t go anymore, of course under water. Located it directly below a large pine tree in the front yard. We had to get it cleared so we got the jetter and jetted the line out to get it flowing. After clear, i put camera back in line and got to the same point as last time and I could see a section of broken pipe and a large root ball in the pipe as well. Again, directly below the large pine tree. The rest of the sewer line had 0 issues to the tap. Returned today to dig up the sewer line we located yesterday. After A LOT of tree roots and about 5’ of digging we were right on top of the problem section. Had to cut a lot of roots around the pipe and then was able to cut and remove the section of pipe. We repaired the pipe with a pvc repair coupling and a 4” husky band and secured. Bedded pipe down and then backfilled the hole as best we c
Remove old sink and faucet. Install customer supplied vanity and lavatory faucet. Chen plumbing won’t be responsible for damages to tile. If any additional work is needed there will be an additional charge Unthread galvanized nipples and thread in brass nipples with new services valve. Also rework section of drain. Shut water off to home and removed old sink. Also cut a section of drain out. Replaces section of drain with pvc piping. Unthreaded old galvanized service valves and installed new ones. Installed customer provided vanity and lavatory faucet. Turned water back on and tested work. No leaks present at this time. Cleaned up work area. No warranty on customer supplied parts and also no warranty on galvanized connections due to age of pipe.
Checked leak in the kitchen ceiling issue , not water supply line leak , possible with tub drain , customer may call contractor open the ceiling do more investigating first ,
For this customer, they need a gas regulator installed on there pool heater, so therefore gave them an estimate to get the regulator installed in all the necessary pipework, without in mind the customer decided that they want to wait for now. And get another estimate since I had already disconnected all the necessary pipework because I have the intentions of doing the work with a signed estimate. The customer decided to call me back and say that they’re not gonna move forward with the work so I had to reconnect all the plumbing that I took off back at a new piped out to make a tight seal, however kept the pool heater off. At this time, we are not doing the work unless the customer calls us back to get it started.
Customer had a dripping hose bib on the front of the home. Attempted to repair, but the brass was in poor condition and couldn’t be repaired. Cut drywall and replaced the hose bib. Tested all work to ensure proper function and no leaks. None were found.
Call to install customer provided RO system in the kitchen, help to get screw out of disposal, and remove shower plate in master bathroom. Alexandra has the cloud RO system on site, and I installed the system. Water pressure regulating valve is less than one year old. Shut off valves relatively new. Installed system, checked for leaks. ****Please allow the system to fill completely for a total of THREE TIMES. It should take 60-90 minutes to fill completely, after that open the faucet until the flow significantly drops.after three purging cycles, the unit is ready to use. Instruction and informational booklet left on top of the RO system. While performing this work I removed a screw sitting in the basin of the disposal, tightened up the soap bottle for the sink, and removed broken strainer plate at customer request from shower, to accommodate drop in hair net.
This customer came out to her house to figure out an issue with the laundry drain line. It goes PVC into a cast-iron stack. However, the bathroom next to the washer and dryer was flushing and draining just fine so I believe it was just an issue with the standpipe going into the cast-iron stack after doing my further investigation I believe I was right. I recommended that we use a flex shaft to clean out the pipe to get all the debris out and I pulled back some cast-iron remnant however the cast-iron is not leaking. It is in between a shared wall between the crawlspace and slab so in order to replace that we’ll have to bust up the slab and go into the crawlspace to make that replacement With that in mind I was able to clear and clean the standpipe and the lateral line going into the stack with the flex shaft and then once I finish cleaning out that pipe, we ran a cycle on the washing machine to make sure that it was draining properly and it dumped down the drain line twice with no back
Customer complaint was for slow draining toilets after thorough investigation determined a full line blockage gave customer options for on stopping customer approved, ran machine and camera found mainline stoppage and cleared. Cast-iron is in really rough shape. We recommend replacing with PVC. Customer understands also found water psi to be extremely high. Customer also understands leaving water like this would likely cause damage to fixtures left estimates for re-pipe and for replacement of PRV
Came out for high water bill. Had to probe around and find meter as it was buried under 10” of dirt. Located meter, confirmed a leak after the meter. Shut valve inside house, meter continued spinning indicating a leak on the service line. Dug past the meter, did not find the leak. Kept digging holes until we found where the water was coming from. Found a break on the old 10’ away from the meter. Dug up and cut out the leaking section. Replaced with pex. Allowed adequate time for glue to fully cure before testing. Tested repair and confirmed no leaks. Confirmed meter was no longer spinning. No further issue at this time. 2 year warranty on repaired section only. Thank you for choosing Chen Plumbing.
Remove existing hose bib and install new one Cut out old hose bib. Installed new hose bib using pex piping. Tested and no leaks were present at this time and Spicket was working as it should. Cleaned up work area.
Customer had toilet in bathroom that was backing up. Ran the sink to determine if the bathroom group was backed up or just the toilet. Didn’t see any indication if the whole bathroom backing up. Pointed out toilet scarring to the customer and recommended replacing toilet rather than snaking since that won’t have any long or even medium term benefit for her. Customer declined work at this time.
Clogged garbage disposal upon arrival. Customer stated the garbage disposal stopped working and now the sink won’t drain. Informed customer the garbage disposal was jammed and that we could unjam it. Gave customer estimate, customer approved. Unjammed disposal and filled up sink. Sink drained and turned on disposal. Disposal is no longer jammed and working properly. No leaks upon departure
Customer had low flow in a lavatory faucet and a poorly flushing toilet. Gave price to replace lavatory stops because they didn’t appear to be holding, and rebuild toilet with new fill valve, flapper, and supply line. Performed all work as stated and found no issues with work performed. Tested the hot side lavatory faucet and still have bare minimal flow. Took apart and found failed American standard lavatory cartridge. Put a temporary rubber cap on as a courtesy. Left price to replace water heater and copper gas supply since heater is 10 years old.
I did our annual plumbing inspection for this homeowner, took a look at all bathrooms, two fulls, one half. All the shut off valves have been replaced at some point they are all 1/4 turn. Everything in the kitchen is new for the plumbing system, the washing machine box is newer. Water heater is from 2019, we did flush the heater, the t&p has some oxidation and corrosion on the valve itself so I gave an estimate for that, With that in mind the water pressure is normal, major of the home is in good shape in terms of the fixtures and supply, the dwv will need some attention at some point due to the fact that it is cast iron & pvc partially. Recommend to get that repiped in pvc. The water supply is all copper.
Annual home inspection upon arrival. Customer is a member and wanted to have the annual inspection and the camera inspection done. After completing both inspections informed customer we noticed the pressure high and the thermal expansion tank was no longer working properly. Informed customer we could replace the PRV and the expansion tank. Gave customer estimate, customer approved estimate. Installed new PRV and set the pressure to 65, also installed new expansion tank. Turned water back on to check for leaks. Found no leaks.
