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Tim was so professional and nice, he made sure I was satisfied with everything and left the area clean. I would definitely recommend and use them again
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Chen plumbing delivers a quality of work that stands clearly above their competitors. Likewise, Chen plumbing is timely, responsive and highly professional. I have used Chen plumbing for years, both in residential and commercial settings, and I am always blown away with how quickly and efficiently they get the job done. And I am always impressed with the finished job.
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Shawn was personable and professional. He came out to give us a quote for a new hot water heater. I asked for his expertise about a lantern in the front yard. He went above and beyond by explaining a gas hookups inside and outside of the home.
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Unexpected pluming issues can go south real fast. We were referred to Chen by a family friend, and tech Cody was assigned to our job. Not only was he knowledgeable and experienced, but he was honest and straightforward—which can be rare qualities these days. He went above and beyond to get the job done, and we absolutely trusted his recommendations. We would definitely recommend Chen— specially Cody to anyone needing plumbing work. 110% satisfied.
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I had excellent service and communication from the moment I contacted the company on the phone to the arrival of the technician Cody Ard, he was patient in answering my questions and addressing my concerns. Great customer service considering I needed same day service and fair pricing. I highly recommend Chen Pluming for any of your plumbing needs. I serve on our HOA and will gladly share my experience with fellow neighbors.
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Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
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Really great visit. Shawn was knowledgeable, kind, respectful, going through every step of my leak and its repair with me. I love when people repairing my home leave me more knowledgeable about my home than when they arrived, especially when it comes to preventing future problems. Shawn did all of the above in addition to fixing the leak relatively quickly, and for an affordable price. That's great because repairing the ceiling from the water damage is going to hurt badly enough. Thanks, Shawn and Chen Plumbing!
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Chase & colleague came for the first problem, but 2 days later he came back when we realized it wasn’t fully resolved and finished the job. Liked that we had consistency in the plumber; no need to re-explain everything. When a new unrelated issue arose the next day, Chase was back. He and his workmate spent the day fixing a system problem, and gave us a referral for the restoration that would be required. Chase was a good communicator. I can’t really speak to Chen’s pricing question: all but the first problem (clogged sink) needed immediate help, so we didn’t call around for price quotes.
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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Replaced three water stop valves , new supply line , installed customer supplied disposal with drain replumb to fit , new p trap and AAV installed under the kitchen sink
Call for leaking water heater. Arrived and found 50 gallon gas heater had an interior tank rupture, causing water to leak out. Pressure tested and shows 60psi. Water heater is from 2007, as is pressure regulating valve. I recommend replacing the water heater. Furthermore, with consideration to this being an investment property, I recommend the following to help reduce the risk of damage to the property in the future. 1. Join our Maintenance Membership program (Win with Chen). This agreement includes an annual plumbing inspection, which can offer insight in to the condition of the plumbing inspection the home, and prevent costly and preventable plumbing problems in the future. 2. Replace pressure regulating valve. This valve is responsible for reducing water pressure in the home. The current valve appears to be from the 2007/2008 timeframe, and is at the end of its life expectancy. The water pipes in the home are primarily cpvc, which is a plastic that becomes brittle over time. T
Check sewer smell , did some caulk around rubber gasket from pump cord came out
Call for leak in basement and one on main line before house shut off. Mr. Alexander would like an estimate only for leak on the main, and repairs for the leak in the basement. I performed the repair on a cpvc reducer, which was a hairline crack on the fitting, by replacing the fitting and a small section of pipe. Slowly pressurized home, let air out of faucets.
For this customer, their hot side knob started to come off needed to be re-tightened however it was a special three handle design and it wasn’t just the screw was the issue so therefore they did a basic troubleshoot to figure out why I was doing it and figure out tighten everything back together Once complete no leaks. CUSTOMER is all set to use their tub shower combo as they wish. Water pressure is inaccurate. Their water heater is from 2014. It’s gonna need to be replaced at some point. No further issues at this moment customer paid via check.
I ran a new dedicated icemaker line with a steel supply line 10 foot and length customer provided that however installed a new icemaker line with hammer Ruster quarter inch compression following that had to extend the copper pipe over so that is exactly what we did extend it about a good 8 feet once installed the leaks turn off the water to the home drain it down Install everything had to drill through the floor clean up my mess. CUSTOMER is all set to use their new fridge, icemaker as they wish.
Call to provide estimate to cp gas line, and return to reinstall after floor work. Capped gas line, relit water heater. Estimate provided to reinstall gas line after floor work is done. While on site I performed a water pressure test and found the pressure to be 70 psi mid morning, taken at water heater. The thermal expansion tank bladder is ruptured, and is no longer functioning correctly. I discussed concerns with water pressure and the mainline, which is galvanized and original to the home. After providing options to address these concerns, Chris would like us to return Thursday to replace the water mainline. I will replace this and address the expansion tank at this time.
Replaced a 40 gal gas water heater second floor with Rheem 6 yrs warranty heater , expansion tank and pan , flexible gas connector installed as well
Call for sewer backup. Used sewer machine and camera to clear line from small pvc clean out. Ran water in conjunction with camera and sewer machine several times to clear soft tissue sludge type backup. After clearing line I used camera several times to inspect pipe. We identified a cracked sewer line with the bottom having fallen out, allowing liquids to dump out of pipe and leaving solids to pile up. Used locator to identify section that needs to be replaced, spoke with Tom about scheduling and scope of work involved. He would like to replace broken section this week. We will return to prep site for work, and then perform repairs the following morning. Tom has said he will facilitate moving some shelving to provide access via the back entrance, and allowing us to work without dragging equipment through the store.
Came out to this customer‘s house to give an estimate on descaling his water heater tankless water heater mounted to the side of the hole is a ream outside water heater unit did not check the water pressure on the home only looked at the tankless water heater however the customer declined and wanted to do it himself at this time. It’s just an estimate only. Charged a service fee for our time
For this job we would have to repipe the water lines on the water heater, from a 8 feet and below and reconfigure the the electrical system to be brought down lower to accommodate the new heater. On ground level. The customer will need to hire an electrician to extend the whip. Was not able to check water pressure, customer has a main shut off valves
Today we arrived , both toilet in entire office are backed up , overflowed in the rear restroom floor drain , problem is different than last visit back in Aug was only in front restroom behind the waiting area , we ran the big chain snake , cleared blockage today , pulled back with tampons type stuff ,did camera inspection found issue still with pitch of the line , pipe pitch need correct for permanent fix with concrete cutting , remove , install new pipe
Call for tub not draining. Toilet and vanity draining without issue. Used small cable to clear blockage. Some hair returned on cable but otherwise blockage did not appear to be caused by misuse or neglect. PVC drain line present in yard, water flowing freely. Some cast iron may remain under house, which could have caught hair over time. Ran water for approximately five minutes after clearing. Cleaned site and work space.
Customer approved estimate for drain replacement in slab, and installation of an exterior cleanout at root infiltration site. On Friday, January 16, 2026, containment barriers were set and work area was protected. Concrete slab was open, deteriorated, cast-iron piping was removed, and new PVC was installed and tied into existing PVC in crawlspace, and to mainline leading out of house. line was camera inspected both upstream and downstream. We saw no significant defects noted beyond typical age. Concrete was in repoured and area cleaned. On Saturday, January 17, 2026, exterior excavation was completed at previous blockage location. Significant root infiltration was found and documented. A cleanout was installed at area where root was identified. Then camera inspection further down line confirmed more root infiltrations customer was then notified of root infiltrations. All new piping was properly supported, soil compacted, as well as all piping was tested. Work was performed profe
Replaced a bad 75 gallon gas water heater with a new one , no charge , warranty call
