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Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
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Overall Experience
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Cody was kind, efficient, and very thorough. He told me what was needed, explained the costs, and made the process easy. I highly recommend Chen based on Cody and his colleague's positive attitude and good work.
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Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
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Chen installed tall toilet. Said bathroom was non standard. Not true. It was a standard toilet which he replaced. Chen should have replaced my standard toilet with a standard toilet, not a tall toilet. We will never use Chen Plumbing again.
Overall Experience
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Convenience
Overall Experience
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Price
Convenience
Overall Experience
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Price
Convenience
Overall Experience
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Price
Convenience
Overall Experience
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Convenience
Always return to Chen plumbing. Knowledgable, and I know I can trust them as they’ll openly admit if they can’t take the job. Always great results.
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Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
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Overall Experience
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I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
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Overall Experience
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Back up main line to both bathroom in main floor , did camera inspection from clean out outside , did camera inspection together with customer,pipe showed back pitched all the way to septic tank , need correct slope with new line install from house to the septic tank , section of driveway need cut for this installation
Checked a 1/2 pvc pipe hit by customer, appears to be old line not used anymore
Fixed problem with toilet not filling/ flush in the rear guest building, rebuild tank with new fill valve , flapper and supply line today
Supply and Install RHEEM 40 Gallon Gas Short Water Heater: Remove and disconnect existing water heater. Install new 40-gallon gas short water heater supplied by Chen Plumbing in the existing location. Installation includes placing a new drip pan (if pan fits in accessible space) and fitting a new thermal expansion tank to help regulate pressure in the system. A new full-port ball valve will be installed on the cold water supply line for better flow and easier future servicing. Venting will be reviewed and adjusted or replaced as needed to ensure proper exhaust function. Once installation is complete, the system will be thoroughly tested for safe and reliable operation. Warranty: This installation is backed by a 2-year labor warranty, covering our workmanship, and a 6-year parts warranty on the water heater itself. Note: Connect water heater to existing gas system and lighting the burner assembly. Please be advised that Chen Plumbing will responsibly remove and dispose of the old w
Customer had water off to home due to leak on service shutoff for upstairs toilet. Customer stated water in toilet is also running. Replaced the straight stop and replaced the fill valve, supply line, and flapper for the toilet. Attempted to check pressure before realizing the water was off. Made customer aware that the pressure can be checked after the repair. Made customer aware that the house pressure is 110 psi and that is an unsafe pressure to have. Customer wanted to wait on recommended repairs for a new prv and installing a thermal expansion tank above the water heater. Customer understood the work performed today carries no warranty due to the unsafe pressure in the home.
Customer had several issues including; loose toilet seat, 2 clogged sink drained, leaking disposal, clogged tub, and broken tub drain. Gave options to fix seat, unclogged all drains then replaced disposal and tub drain. Found sink itself to be leaking in bathroom to right. Suggested not to use. Unable to check pressure due to being complex. After work was completed, checked for leaks and proper function.
Was called out today due to a sewage backup in the upstairs part of the home, that caused some damage. We ran drain machine and could get some relief but not much. Checked the drain pipes for proper pitch and every bit of the drain work for those two bathrooms is back pitched, causing these issues. We will return Friday to begin the drain repipe and finish setting the 2 toilets from today with the bidet seat when client gets it.
Install customer supplied pre filter. Customer stated that they needed pre-filter installed. Customer agreed to price so I went ahead and installed. Customer supplied pre-filter. Afterwards tested and found leak coming from pre-filter. Customer stated that they would reschedule for sometime next week to install different pre-filter. Left bypass on. Cleaned up work area.
Call for high water bill. Upon inspection I found that the basement fill valve needed to be adjusted down. Adjusted it to proper level. Checked pressure on home, pressure reads at 50 psi at 3pm. After correcting fill valve toilet is no longer running. If fill valve overflows again we can return to replace valve, but toilet is fairly new. I recommend contacting your water service provider for a bill adjustment, as the toilet has been running a significant amount.
This is an email to resend quote to pull and reset toilet with failed flange in upstairs bathroom. Will inspect the flange and give options to repair or replace the flange once we can see the exact nature of the failure and what needs to be done.
Arrived and was showed area undergoing remodel. Customer wasn’t on site, called with pricing and info. Customer declined to have work done. Attempted to send a quote via email to show price discussed over the phone and the proposed discount to get the work done. Customer still declined. Waived the dispatch fee. No email on file to send quote.
Call for leak from shower head. Arrived and inspected shower head. Ms. Tariq states that the drip has started about 1 week ago, and has gotten worse. They have been in the home approximately one year. I checked the water pressure at the water heater, and found pressure to read at ~55psi at 1pm. While checking pressure, I noticed that there were rust and leak signs on the side of the water heater. I checked this out and found no active leak. It appears that the leak was likely from a previous thermal expansion tank. The pressure regulating valve has been replaced within the last year. My findings lead me to believe that the pressure regulating valve has been bad for some time (Ms. Tariq states that it was covered over behind finished drywall). With a bad pressure regulating valve, the prior thermal expansion tank above the water heater failed, and at some point after the bladder ruptured it rusted through and leaks for a significant amount of time (based on rust deposits on top of
Price is to furnish and install a new wall hung toilet and reconnect to the existing carrier and flush valve with a new wax ring. Auger urinal as a starting point, and replace vacuum breaker in leaking Sloan flush valve. *if there are any issues with the carrier then additional pricing will have to be given to correctly and safely mount the new toilet **additional pricing will need to be given to pull the clogged urinal is augering doesn’t work Summary of Work: Replaced wall mounted toilet that was leaking from the bottom in the back warehouse women’s restroom. Old toilet was cracked and couldn’t be safely reset. Was able to set the new toilet and stop the leak from the carrier. If any future leaks occur there may need to be modifications to the carrier. Replaced vaccum breaker on leaking Sloan valve at front men’s warehouse restroom. Augured men’s urinal to allow flushing in rear men’s restroom. Tested all work to ensure proper function and no leaks. None were found.
Located valve for the ice and opened it as it was closed. Replaced filters for the whole house filtration. Left quote to flush the tankless water heaters.