Dawson Foster from Chen Plumbing responded immediately when I called for plumbing help. He fixed everything quickly, efficiently, and most pleasantly.
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Victor and his assistant were quick to locate the mystery leak and repaired it correctly. They cleaned up incredibly well. It was impressive.
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Simeon was very courteous knowledgeable and experienced. We do still have a slight drip from the faucet in the tub which Simeon explained that we might have. We will except this until we decide to go to single lever faucet.
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Simon was very professional and although the issue wasn’t specifically a plumbing issue, he showed me the problem and gave me the information I need to move forward on getting it fixed.
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Great customer skills and a proficient and knowledgeable professional.
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Matthew has been to our house twice for two different plumbing needs and has provided excellent service both times!
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This plumber charged us $500 to scope a pipe. While his manner was fine, he completely took advantage of us. I would never use them again or recommend them.
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Cody was very professional and knowledgeable. He gave me great advice and if/when I have another plumbing issue I’ll contact Chen Plumbing and request Cody! Thanks!
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Cody arrived with a ready to solve attitude and after diagnosing that a new install versus a repair on my 23 yr old water heater was the way to go, rolled up his sleeves and got to work. As I checked on the work, we had conversation on what was being done and why. He didn't talk over me in a technical manner, but met me on my level on the why and how he was doing what he was doing. It was a great experience.
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We've had great experiences with Tim Chen Plumbing in the past. They've grown since we started using them several years ago. I'm glad to say Tim has hired other plumbers who are as thoughtful and thorough as he is. Coby explained what he was going to do, what he found, and what we need to consider and do going forward. I appreciate learning about our system, and it gives me a better appreciation for the plumbers and their work. Thank you, Coby!
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I was impressed with Christian. He has an excellent attitude and did a top rate job
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Matthew was knowledgeable, explained the issues well and addressed the problem; went an extra mile to address the problem encountered along the way!
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I have known Tim for 20 years. Can depend on excellent service, the plumbers he has are beyond compare. Courteous, intelligent, honest , hard working. Good explanation of problems and solutions of difficult situations. I have great admiration of Tim and his company.
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Homeowner states that he went to the bathroom located upstairs next to bedrooms and went into the cabinets under the vanities and noticed the toilet papers wet and ran water in the sink and could see water leaking from the tubular pipe. They called us out to come and fix the issues after arriving homeowner greeted and showed me the bathroom and I could see the leak coming from the j bend of the tubular pipe due to the extension pipe not being long enough same issue on the other side and they decided to fix both. I added a piece of extension pipe to both sides and new seals also had to glue the nut adapter because it was just place on with nothing. Used purple primer and clear glue to bond it and ran a few test and found no leaks or issues. Homeowner is satisfied with the service provided they also had a 50 dollar discount that I added to the service.
Homeowner states that she recently had water restoration in her home and they found and shut off a leaking ice maker shut off that wasn’t properly shut off and caused water damage. When I arrived homeowner greeted and showed me the damage the leak had done and wanted to know if that was the only cause I did my inspection and found that the pressure was high but couldn’t find any leaks from the ice maker currently and recommended replacing the PRV as a priority which homeowner agreed. I shut off the main water meter and drained the home and removed the old shut off along with the old PRV. Once I removed it I repiped the area to accommodate the new PRV along with a new ball valve. Once installed I pressed it together and turned the water back on and checked for leaks or issues. No leaks or issues were found and the pressure is under control at 60 psi. Homeowners are satisfied with the service provided and will call at a later time to have the ice maker updated and a new single handle tub
We cut section of Driveway and replaced pvc pipe with roots and belly with new pvc pipe
Homeowners state that they recently started hearing nose coming form the tub in the guest bathroom anytime the toilet in guest bathroom was flushed and also sewer smell. Upon arrival homeowners greeted and and showed met the guest bathroom and I flushed the toilet and could clearly hear the water rushing through the sewer and sewer odor. I then ran the tub for a few minutes and couldn’t see any gurgling or water receding. After I turned off the tub I flushed the toilet again but this time no noise or odor came out and I explained to the homeowners that the p trap had run dry which caused the odor and noise. They did explain that they rarely use the guest bathroom upstairs and have recently started to use it. I explained to them that they need to run the water for the sinks and tub to prevent the traps from drying up. Then I did my water pressure check and they also showed me the kitchen sink leaks at the base of the faucet. I informed them that we could replace it or they could choose
Check kitchen sink leak issue , found cast iron pipe leak inside wall , recommend for reliable restoration to check first then chen plumbing come after .
Snake cleaned master shower drain , cleared blockage
Cleared main line blockage from clean out outside , camera inspection found old cast iron pipe in crawl space is not working well , need replacement next time . Also fixed leak at 3” cast iron pipe in crawl space , replaced a section with pvc pipe
Cut ceiling diagnosis for leak. Replace three-quarter inch PRV with psi exceeding 110. Found water damage underneath master shower. Leak is not on portable water system. Leak is shower pan failure. Connected customer with mitigation company.
Came out for what sounded like mainline blockage. Arrived and found main floor toilet had overflowed out the bowl and flooded down to the basement. Homeowner approved us to pull toilet and camera/snake sewer line, as there was no outside cleanout. Pulled main floor powder room toilet and ran camera. Located blockage 4’ deep under brick front porch. Ran sewer machine down line and snaked out blockage. Found break in the sewer line with a large root intrusion. Cut hole in the bottom of the roots and restored flow to the line. Homeowner found out HOA is responsible for any issue outside the home. There used to be a large tree in front of the home that was the culprit. HOA cut down all of the trees in the neighborhood as this has happened numerous times. Left quote to jackhammer/cut out brick front porch and do sewer repair. Also left quote for water heater. No warranty on sewer cleaning services. Notified homeowner not to flush paper until HOA can repair sewer line as it WILL back up agai
We light water heater today and found bad sump pump . We replaced it today with new Zoeller sump pump today
