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Tim Chen’s crew is the best. Always friendly and professional!
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Cody did a nice job. We’ve worked with him before and I was glad to see him again. Job was completed timely and as needed. My only concern is that with each call we are always asked to reschedule by the main office.
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We had an emergent leak and called around 4pm. They had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
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Cody was amazing and very knowledgeable patient and informative!! did a great job with the whole house… thank you again - Jill
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I had the best experience ever with Mr Chen. He was prompt, explained everything that needed to be repaired. Gave his honest opinion on what direction to go in that would save us future problems, which was greatly appreciated. They left the areas they worked in spotless. If I could give more than five stars I would.
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Brylen was awesome! Very thorough in assessing the situation, kept me informed of the findings, worked hard in completing the job and cleaned up the work site. I called Chen Plumbing on a Monday afternoon and they put us down for the very next morning. Highly recommend.
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These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Cody was AWESOME, he was thorough and quick! Thank you Cody for a fantastic job. Thank you for coming early.
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Superior customer service. Great technician. Highly recommend Cody A!!
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For this homeowner we came out to find a leak, the leak is allegedly coming from the bathroom sink drain on the lateral line, since this is a condo they have an hoa and they have shared walls, in order for us to further diagnose a possible leak we would have to start opening walls to find this leak. However I believe the sound the tenant is hearing is a factor of the water dropping down from the lateral line and going into the main drainage system, they are on the second floor of the building. The slip joint nut had a small leak going into the wall tube, so I tightened that for them and I couldn’t hear or smell a leak at this time. The hoa may need to be involved to further investigate other units. At this time there isn’t anything that I can do. Was not able to check water pressure due to not having individual main shut off valves. The water heater looks new but didn’t take a photo.
Leak upon arrival. Customer stated a previous plumber said there was a leak in between the two bathrooms from upstairs to down stairs causing her water bill to be high. After looking in all bathrooms noticed half bathroom fill valve downstairs constantly running. After we shut the water off to that toilet the meter was no longer showing a leak. Informed customer the fill valve would need to be replaced. Gave customer estimate, customer approved estimate. Customer wants the work done march 4th in the morning. Informed customer we could add her original reschedule credits onto that job.
Customer had a 17 year old water heater she wanted replaced proactively. Gave quote and scheduled work for Friday the 20th. Improved flow in shower head as a courtesy.
For this customer they had a few issues going on, the customer had a reverse osmosis system that was improperly plumbed into the system so therefore, I had to do a couple things to make it right with that in mind. The we took out the old system and left it in the garage. I did not take it with me because the customer does not know if they want to reinstalled or not. Nothing is wrong with the reverse osmosis system however the way that they had their drain line hooked up for the reverse osmosis system was incorrect so therefore I had to remove it and disassemble it to furthermore, they also have Nash trap going into their drain line. It had to be reconfigured with an AAv, in order to properly flow. In addition to that they had a dream that was slow in the bathroom for the bathtub. The linkage for the overflow had broken off on the inside of the overflow tube so I recommend we remove that and the drain should flow just fine and that is exactly what it does now This time there are no fur
Return to install gas water heater and to hydrojet sewer main lines. Removed water heater, and installed new gas unit. New insulation. Reworked gas line to accommodate correct sediment trap and remove sediment trap with incorrect tee configuration. Removed tension off copper waterlines. Lit unit and cleaned work space. When camera and jet were used on main line I found that there appears to be. Buried sewer manhole or access. It is deeper than I was able to probe, and will likely require excavation before we are able to assess the viability of adding a riser or isolation box. However, the clean out inspection revealed a slight sewage slow down right before the suspected manhole chamber. Other than the slight belly, I do not see any indication of chronic backups or sewer issues. Pipe walls appear unblemished for as far as we are able to inspect. I believe it would be prudent to pursue excavating the manhole or identifying the section of pipe seen in the video. If it is a manhole, it
During yearly inspection found that PRV had rust spot and also a few service valves that were leaking. Also customer wanted disposal replacement. Went ahead and installed new PRV with new shut off valve. Also rework some piping to make new PRV fit. Installed new garbage disposal. Bathroom and basement replaced service valve for toilet and upstairs in hall bath replace both and hot service valves on right lavatory. Tested all work and no leaks for present at this time. Cleaned up work area. Lavatory that we replace service valves for will be out of use due to corrosion on bottom of faucet. Will recommend for customer to purchase an 8 inch spread lavatory faucet and have us come back and install it.
Returned to install faucet for kitchen sink as well as a new expansion tank. Installed new faucet and expansion tank and turned water back on to check for leaks. Sink is working properly and a new expansion tank is installed. No leaks upon departure
Returned Monday morning to replace the rest of the cast iron under the slab. We removed the vanity and toilet. Jackhammered through the slab and demo’d the bathroom where needed. Dug down outside foundation wall to have somewhere to tie back into temporarily. Cut out the cast iron pipe and replace up to the stacks above the slab so slab wouldn’t have to be removed again for any more repairs on the drains. We also replaced the drain going back to the lavatory sink. Tested to ensure a leak free installation and proper function. Left for the day. Returned Tuesday morning and dug with an excavator 30’ from the house and replace the cast iron outside. Found a section of concrete pipe to tie back into. Camera’d the rest of the line and confirmed no other active issues going on on the customers sewer line. Installed new pvc line and confirmed a leak free installation. Bedded pipe before back filling and grading yard. Returned Wednesday morning with a dump trailer and hauled off all of the con
Customer was concerned that the hot water was running out after 30 minutes of hot water. Customer had concerns that the tank installed was a 50 when she had a 65 previously. Informed customer the two options was either a 50 or an 80 and the 65 gallon is right between that. Due to the cost difference in the 50 and the 80, as well as space on that platform with the prv there, the 50 was recommended and the customer wasn’t expecting informed if it was an issue that a mixing valve could be given as an option later for functionally more hot water. Ran a lavatory faucet for 30 minutes and temp at the faucet dropped from 120 to 109.5 in the span of a half hour. First hour rating is 63 gpm for the water heater and it is working 8n the normal parameters. #chenplumbing
Toilet running constantly upon arrival. Customer stated the toilet runs throughout the night. After looking noticed toilet cleaner that customer put in had a rubber line hanging from it that had got underneath the flush tower seal not allowing the toilet to seal inside the tank. After removing that rubber line toilet no longer ran. Checked at meter for an additional leaks and meter was showing no leak. Informed customer due to the age of the toilet and his mom not being able to move as good I would recommend getting a higher toilet. Gave customer estimate, customer declined
Customer stated that when hot water is on in shower it would go cold. At first thought it was a cartridge issue, but then noticed same issue at laboratory faucet. And then once all fixtures were on in unit, there was just lukewarm water. Send it to customer that the little electric tankless water heater that he has isn’t sufficient enough for the unit. Will send customer estimate to install 40 gallon lowboy water heater.
Dishwasher not draining upon arrival. Customer stated the dishwasher will no longer drain. After looking noticed clog at the disposal inlet where the dishwasher drain hooks up. Informed customer we could clear that blockage out of the disposal and make sure the rest of the drain line was clear. Gave customer estimate, customer approved estimate. Cleared blockage from disposal and hooked shop vac up to dishwasher drain and was able to suck the water out of the dishwasher meaning the drain line is clear. Ran dish washer but dishwasher would not drain itself. Informed customer to call an appliance guy to resolve any further issue with the appliance.
This customer came out to their home because they had a supply line leaking from an angle stop on the cpvc, the supply line was a copper tubes supply line in the connection for the water had failed as a result. It started producing a small drip, indicating that the supply line had failed so therefore gave her a couple different recommendations and options to do and we went ahead and replaced the supply line on the cold side because that is where it was leaking tied back into the faucet turn off the water to the home just because of the brittle cpvc, from there turn the water back on to indicate that there are no further leaks in the customer is all set
Call to reconnect sink and components after new countertop install. Arrived and met with Ms. Christina and Keith. New countertops were installed, but plumbing was left off. Further, the hot side shut off valve was leaking a moderate amount. When inspecting existing components and install request, I found: Faucet was a new glacier bay single handle pull down style. All components present and undamaged. Garbage disposal had rust on both organic collar, and the mounting bracket. Gasket was dry rotted. Shut off valve needed to be rebuilt, and debris removed. Drain lines are copper, and were configured for double basin shallow sink. I installed provided faucet. Rebuilt hot side shut off valve, removed gasket debris and cleaned threads. Returned water service to home. Installed new garbage disposal and mounting bracket. Direct wired unit in, and replumbed drain line to accommodate single basin deep sink. I elected to cap secondary line off, as dish washer drained through disposal, and d
Started on approved work today. Replacing two flanges and resetting both toilets. Also replumbed kitchen sink including two new basket strainers. Also replaced improper p-traps in two different bathrooms. (Downstairs bathroom and left side master). Will return to continue work tomorrow.
