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Technician was thorough. Provided detailed descriptions of issues and fixes.
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Chen Plumbing Team Members made this a no hassle moment in a chaotic plumbing issue. Thank you Dawson for all your hard work.
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Tim is an excellent plumber! He quickly assessed the source of the leak. He kept us informed of the scope of work as it progressed. He explained all the issues to us. He reached out to a restoration service on our behalf. He maintained a clean job site as he completed the repairs. While the scope of the project became more complex, Tim’s part of the repair was done in a very timely manner. He is very professional and courteous. I will call Chen plumbing for any future plumbing issues. The Norcross Garden Club thanks you for the quick response to our issue and the prompt and thorough repair.
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Technician Shane resolved a leak in our crawlspace with efficiency and care, replacing problematic pipes and cleaning up afterwards. He answered every question honestly and thoroughly and he was a pleasure throughout. As usual, Chen Plumbing provides 5 star service at a fair price.
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We had a water heater break and they came out quickly, provided a fair quote and walked us through options. The service was great and they were very considerate and careful removing and installing a new water heater. Highly recommend.
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Shane did a great job. Was very knowledgeable and professional. Would request him again for any further work needed.
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Dawson and Austin were professional, knowledgeable, and polite both times they came to replace the water filter. They, also, answered all my questions . I’ve used Chen plumbing multiple times and have not been disappointed.
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Tim and Oto from Chen Plumbing did an excellent job replacing a failed expansion tank and correcting high water pressure in my home. They explained the issue clearly, didn’t upsell unnecessary work, and made sure everything was set correctly before leaving. Professional, honest, and easy to work with — highly recommend.
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Honest, competent, and easy to work with. Cody clearly showed me the plumbing shortcomings as they were identified, explained options without pressure, and collaborated with me on a realistic timeline. Both Cody and David were patient with my questions about the process and accommodated my request to preserve as much of a nearby tree’s root system as possible.
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Super fast response time and a quick resolution for a reasonable price. Been using this company since it was just 2 guys in a van, so I’m glad to see them growing and succeeding.
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Customer had a hose bib with multiple leaks. The highest point of leak was from a failed sharkbite towards the ceiling. Made customer aware that cutting of drywall would need to occur and that Chen Plumbing isn’t responsible for the repairs. Customer understood the drywall agreement as stated. Repaired the leaking section of copper, replaced the hose bib, and installed a functional shutoff. Tested all work to ensure proper function and no leaks. None were found. Recommended having Provision Restoration inspect the water damage in the wall.
Cast Iron Partial Repipe - 3" for 15feet, spot repair: Remove and replace up to 15 feet of 3" cast iron piping in a localized section of the plumbing system. This includes cutting out the existing section, installing new piping with appropriate fittings, and securely reconnecting it to the remaining system. The new piping will be properly aligned and supported to ensure stability and long-term performance. All materials and installation methods are selected for durability and reliable operation. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Performed work mentioned above properly supported and tested pipe. Everything is working as intended at this time.
Install customer provided pre filter and customer supplied laboratory faucet. Installed customer supplied whole house pre filter and tested. No leaks present at this time. Also wasn’t able to install lavatory faucet due to not correct faucet. Cleaned up work area.
For this CUSTOMER came out to the CUSTOMER‘s home to do a thorough evaluation of their plumbing system to ensure everything is working properly. Their water heater is from 2012 electric lowboy I highly recommend the customer getting that rectified and replaced just due to the factor of the age and potential causes it could happen in the crawlspace would replace it with a brand new lowboy electric water heater in the crawlspace. It’s at 38 gallon gave an estimate for that. Also upon my evaluation the widespread faucet in the bathroom is not properly secure to the pedestal sink underneath the faucet is a lot of oxidization in rust and I recommend to replace the faucet at this time. Everything is complete. We did replace the sewer line in the front of the house pretty recently however, I did do a camera inspection of the sewer line as well. I also recommended the CUSTOMER not to flush their water heater due to age unless we plan on replacing the unit due to the fact that it is 14 years ol
Replaced customer supplied kitchen faucet cartridge, and replaced handheld shower sprayer with customer supplied sprayer. No further issue.
Call for water on floor in kitchen. Inspection revealed that the pressure regulating valve has failed. This failure has led to damage to the following: -Dishwasher, resulting in water damage to floors. -Potfiller connection inside wall, resulting in water damage to floor. -Damage to water heater and thermal expansion tank -left side vanity faucet in master bathroom -right side vanity faucet and shut off valve in master bathroom -Water filtration system has been damaged. -Seized shut off valves for washing machine Due to extent of damage I have recommended reliable restoration be contacted to assist with restorative work. Today we replaced the pressure regulating valve and shut off valve for the home. I am leaving estimates for the work required.
Replaced a power vent heater flame vaper sensor at no charge
2/10/26: Customer had multiple faucets that were either dripping or leaking from the top. None of the shutoff valves were either holding all the way or were leaking. Per customer request, inspected the shutoffs for the outdoor hose bibs, the shutoffs for all toilets and faucets in the house, as well as the faucets, toilets, and shower valves. The toilet in the powder room on the main floor was recently rebuilt and needed nothing. The upstairs toilet had a toilet with original equipment in the tank that needed replacing. The shower valves are single handle and weren’t leaking. Gave customer price for toilet rebuild, replacing all stops, and replacing a widespread faucet upstairs, the center spread lavatory faucets, and the kitchen faucet. Also gave option to replace 14 year old heater, correct high pressure, and repair leaking section of abs piping. Customer approved all work. Replaced both hose bib shutoffs, the water heater, prv, whole house shutoff, both center spread faucets, the s
Customer had a new toilet already purchased, and wanted us to replace the hall bedroom bathroom toilet. Replaced the toilet with the one supplied, hauled off old toilet. Left quote for water heater/expansion tank. Water pressure was in the normal range, but the expansion tank had a blister from where it has rusted through. No further issue at this time.
For this job the customer decided to sign up for the membership. I’d recommend replacing his water heater due to various code issues, 18in copper code, venting not secure, expansion tank not supported, no aluminum pan. With those issues I recommend replacing the unit rather than fixing those issues. Water pressure is at 60psi. Customer has two clean outs
Came out for a high pitched noise coming from a downstairs bathroom when upstairs toilet was flushed. We ran water from every fixture upstairs and downstairs, no noise. Checked the water pressure, no issue on the water pressure. Was unable to recreate the noise to figure out where it was coming from. Customer said it has happened randomly a few times over the last month but hasn’t happened for the last week. Recommended she try and record the noise should it happen again and check the crawlspace to see if the noise is louder under there. Left quote for water heater as it is from 2010.
Installing the pop-up assemblies, it came with a drain catcher thing that will save pills or diamond rings from going down in the drain once we remove those the drain started flowing normally customer didn’t want them in so we took them out and the drains are draining normal
Run snake through kitchen drain and attempt to clear stoppage. Customer stated that kitchen sink drain was stopped up and wasn’t draining. Stated to customer best step will be able to run snake through drain and clear stoppage. Customer greets so went ahead and ran snake. Cleared stoppage about 30 to 40 feet out. Pulled back what looked to be like a Clorox wipe. Filled sink up multiple times to test in kitchen sink is now draining as it should and no leaks were present at this time. Cleaned up work area. Also, Chen plumbing doesn’t warrantee any drain cleaning.
No issue with any work we did on previous visit. Toilet has a very slow leak through the flapper and needs to be replaced. Toilet is flushing but the handle has to be held down for a couple seconds. Left quote to replace the flapper and handle as the toilet has an incorrect handle installed on the tank. We replaced the fill valve last time as it was barely filling up. Customer decided not to move forward with anything else at this time.
Found bad running shower faucet upstair caused water splashing out to outside the shower , we fixed problem by replaced entire shower valve by cutting drywall behind in a closet , we supplied and installed a delta oil rubber bronze finish single handle faucet . We are not fixing drywall back
