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These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Cody was AWESOME, he was thorough and quick! Thank you Cody for a fantastic job. Thank you for coming early.
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Superior customer service. Great technician. Highly recommend Cody A!!
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Technician was thorough. Provided detailed descriptions of issues and fixes.
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Chen Plumbing Team Members made this a no hassle moment in a chaotic plumbing issue. Thank you Dawson for all your hard work.
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Tim is an excellent plumber! He quickly assessed the source of the leak. He kept us informed of the scope of work as it progressed. He explained all the issues to us. He reached out to a restoration service on our behalf. He maintained a clean job site as he completed the repairs. While the scope of the project became more complex, Tim’s part of the repair was done in a very timely manner. He is very professional and courteous. I will call Chen plumbing for any future plumbing issues. The Norcross Garden Club thanks you for the quick response to our issue and the prompt and thorough repair.
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Technician Shane resolved a leak in our crawlspace with efficiency and care, replacing problematic pipes and cleaning up afterwards. He answered every question honestly and thoroughly and he was a pleasure throughout. As usual, Chen Plumbing provides 5 star service at a fair price.
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We had a water heater break and they came out quickly, provided a fair quote and walked us through options. The service was great and they were very considerate and careful removing and installing a new water heater. Highly recommend.
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Upstairs rebuild 3 toilets and also rebuild 1 toilet on main floor. Also snake shower drain in master bath. On main floor rebuilt, toilet by replacing fill valve flapper supply line and also trip lever. Upstairs for two toilets replaced fill valve, flapper, supply line and trip lever. And for one toilet upstairs, just replaced fill valve flapper, and supply line. Tested all toilets and no leaks were present this time and no toilet toilets were running at this time. Also snake master bath shower, drain and pulled back lots of hair. Afterwards tested and now shower is draining as it should. Cleaned up work area.
Customer had high water bill which was caused by a few correlating issues one being toilet upstairs in hall bath continuously running, two tub and downstairs bathroom in basement dripping, and three pressure to home was 95 psi. After reviewing, gave customer options for repair/replacements. In order to relocate PRV did need to cut small hole in wall of bathroom. Explain to customer we do not repair sheet rock PRV is now in more accessible area. Pressure is now set to 60 psi checked meter and found no leak after repair repairs.
Customer has a reschedule credit of 55 dollars, the home owner is wanting on a fridge to be replaced, however the customer will not have the refrigerator till march so she wanting to wait till it is closer to that time to replace the valve. The water line is a copper water line and goes behind the fridge and then under the slab into a saddle valve, we recommend repiping the water line for the Ice maker and install a box, and or install a 1/4 shut off valve for the ice maker. At this time we aren’t doing any work today.
Client called us out due to a leak coming from a faucet supply line in the upstairs daughter’s bathroom. It did cause a little water damage but client is about to remodel that section anyways. Left estimate to replace the water lines for that bathroom when that is done, as the old water pipe is still galvanized pipe. The leak was on the cold side supply line, and client turned off the shutoff and it still dripped, indicating the shutoff wasn’t working. Turned water off and replaced the angle stop valve and had to get a 3/8” bushing to fit the new size shutoff. Tightened everything down with a new faucet supply and tested. All good. 55 psi to home. 1 yr warranty
Call for sewer backup on main line Attempted to use sewer machine but was unsuccessful. Ran hydrojet to provide relief on line. Used camera and found root intrusion at two points near end of back yard. Continued using jet to clear as much of the roots as possible. I discussed options with Chris, which come down to replacing the sewer line (will require tree removal), or performing a spot repair. I showed him video footage in real time to show the intrusions. Water pressure on home slightly lower at 45 psi.
Customer had toilets to quote replacement for as well as an inspection report that indicated high pressure. Checked house pressure at 88 psi. Noted customer didn’t have a thermal expansion device in the garage area near the heater. Customer also expressed concern for Cpvc piping in home. I recommended Flo by Moen to mitigate potential leaks in the future and replaced the gas supply line to the water heater as a courtesy. Tested all work to ensure proper function and no leaks. None were found.
First CUSTOMER they got a few issues going on here. One of the toilets needs a major rebuild done rather than a minor rebuild done. The toilet is only about a year old. It’s an American standard so therefore, I recommended to do a major tank rebuild of the toilet, so the customer wouldn’t have a constant drip anymore With that in mind. They also have a Delta faucet widespread that is constantly dripping and there’s a couple ways that we can go about repairing and/or replacing. If they supply us with the faucet, we can come back and install it. Also, we could also repair the faucet as well gave different estimates for that. Their water heater is from 2017 however, it is showing corrosion around the bottom of the tank and at the thermal expansion tank it looks like it’s been leaked before recommended to get that swapped out as well. The furthermore, the house picket on the right side of the home is constantly dripping. I recommended we go ahead and replace the hose bib from the crawlspac
We arrived today found a clogged toilet , this has nothing to do with previous work we did , I replaced this toilet with a new 10 “ rough round western toilet today .
Performed work as outlined and approved the estimate. During the repair, additional issues were discovered further downstream of the sewer line beyond the section replaced by us. The customer was informed of the findings and presented with multiple repair options. The customer requested an estimate to replace the remaining portion of the sewer line from the completed repair towards the street. The customer approved, leaving the excavation open while she reviews estimate and makes a decision over the weekend. Original issue with Sewer line was repaired. As a courtesy, we ran sewer machine down line and restored some flow
Customer stated that fridge had low water pressure. Pulled refrigerator out. Tested to see if it was on the incoming side of the waterline and found that coming to the fridge. Water pressure is fine. Stated to customer to replace water filter for refrigerator to see if that fixes issue. Also noticed that customer didn’t have the thermal expansion tank and recommended customer to get one installed. Will send estimate to do so.
Client called us out today due to them having some backing up issues with their main sewer line outside, backing up into basement bathroom tub and toilet. We pulled toilet and ran camera the entire length of our reel 140’ and got just about right to the city main line running along the back of the properties just in front of the pond. There was a blockage I couldn’t get past at the city tie in and clients portion of the line is still cast iron and had a good bit of scaling in the pipe which was catching paper and would cause a clog. We did find an old clean out in the backyard. We got the jetter and first jetted the line from the toilet out to the clean out outside. Then put jetter in the clean out and towards the main. We had some trouble, but after a minute we were able to get whatever was blocking that line cleared out and we could clearly see where the clients line fed into the main. We removed all the scaling and clients cast iron looks fairly good for the age. No major issues. Vi
This customer came out to reinstall flange and reinstall the toilet however, when we were going to install the toilet, the base of the toilet was cracked so therefore we had to replaced the toilet with a brand new one. CUSTOMER decided to go with the Kohler toilet because that is what he had prior he also went out to the store to pick up a Toto washlet, so it can be installed. I didn’t charge the homeowner for anything for the bidet installation because we went ahead with the toilet replacement and the new flange replacement once installed there are no leaks, caulked the base of the toilet and finished up everything there are no leaks from install
Install new flange from above and reset toilet. Also cut into wall behind toilet around service valve and cut and install new service valve and supply line. *If we have to bust up concrete in order to replace flange there will be an additional charge and also if any other work is needed there will be an additional charge* Arrived and in men’s bathroom, found that toilet was already pulled and found that flange was broken and also service was leaking. Give customer quote for repairs needed, and customer agreed. Went ahead and installed new toilet flange and also new service valve. Tested and at this time there was no leaks present and toilet was working as it should. Caulked around base of toilet and cleaned up work area.
Replaced air switch button to match faucet
Call for toilet gurgling. Ms. Arline states that she heard gurgling from the toilet when the washing machine was draining. I tested all fixtures, ran multiple fixtures at once, and verified water was flowing by looking through the clean out. I believe there was likely a blockage at the the time (last week was when Ms. Arline noticed the issue). The blockage appears to have been resolved. I discussed our maintenance program, and the benefits of it. I also discussed potential options, including camera inspection, line replacements, etc. while testing I noticed the kitchen faucet is very old and gaskets are starting to degrade. I recommend replacing faucet.
