Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim
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Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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The service I received from this company was impeccable. These guys are professional and all work is performed according to code. The prices are also fair. I highly recommend this company!
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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I really appreciate Tim Chens prompt reply and concern for my issues.
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Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
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7 flashes for power vent heater , reset it , works now , warranty call , Matt craven installed heater June 2025
Returned to install new recirculating pump on top of the water heater and installed new lavatory faucet with a crossover T underneath to get hot water faster to that bathroom. Turned water back on to check for leaks, found no leaks. Turned on Recirc pump to make sure the upstairs got hot water fast enough. Upstairs is getting hot water fast, recirculating pump is fired up and set on a timer. No leaks upon departure. Informed customer stop on hot side needs to be replace due to it causing low pressure on the hot side.
Replaced a tank water heater with electric tankless customer supplied
Returned to install new 50 gal electric water heater and disconnect steamer. Installed new water heater with new expansion tank, and a new shutoff. Removed old steamer and got rid of water line for the steamer. Turned water back on to check for leaks. Found no leaks. Water heater is heating and working properly. No leaks upon departure
Customer supplied part Rebuild Moen Flo Customer had the replacement part for the Moen flow, which is indicating the turbine turbine had failed causing incorrect numbers on the Moen app and that is what he wanted to be installed. The old parts came out all rusted in the customer had the parts waiting for her to be installed lubed up both old rings put the new turbine in and put the unions back with the flow attached. I had to carefully shop vac the water out of the pipes in order to not make a mess on the floor however I did put a plastic drop cloth down for extra measures just in case any water did come off the wall and onto the floor once complete. There’s no leaks in. The customer verified that the Moen flow app is working correctly now And at this time there are no further issues. Water pressure is about 65-70 psi roughly it’s a furthermore. The customer has two water heaters. One of them is from 2015 and the other one is from 22.
Problem today is with leak from master shower area down to kitchen ceiling, this is very large tiled shower area with tub inside the shower , I believe leak is related to tile or shower pan / liner issues , recommend customer call reliable restoration company to open the ceiling for further investigation.
Customer has a water line that was piped into the hot for the fridge and needs to be piped on the cold waterline and it needs to be repipe for the hot and cold water lines. The three handle valve needs to be either rebuild and or replaced to a single handle valve with a cover plate. Customer paid $49 cash. For the service fee. Water heater is new and water pressure is 45 psi. Customer will reach back out on what they would like to do.
Found high water pressure almost at 100 psi , add main water shut off valve 3/4 ball valve and watts AUB 25 Prv today in crawl space .
For this customer, we installed a brand new half horsepower garbage disposal in the kitchen. The other one was from 2015. However, we did try to gym for replacing the unit and unit to be unjammed and as a result needed to replace the unit so that is exactly what we did swapped it for another half horsepower garbage disposal And the customer is all set with a brand new one installed the new waste flange with brand new putty had to be very gentle on the type of sink this was it was partial cast-iron and partial plastic acrylic. It was an older blue sink so I’d be very careful on Putting the new disposal in once complete. There are no leaks. The water pressure on the house is 45 psi the water heater is in the attic unfortunately I didn’t get to take a look at that. CUSTOMER is all set with a new disposal.
Replaced a leaking gas water heater , supply and installed a new 50 gallon gas water heater , Pan and expansion tank
Replaced a poly toilet supply line with flexible braided hose
