Shawn is that guy. 100% dependable, honest, and relatable.
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Chase and his apprentice were great. Friendly, knowledgeable, and fast.
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Shawn initially came out to our office to repair a clogged toilet. After inspection, he noticed some aged pipes and other issues that, if ignored, could be very costly and problematic in the future. Shawn provided us with multiple estimates based on our needs, explained everything thoughtfully and in detail, and we were able to get the rest of our needs taken care of within two days. The entire process was so easy, and every rep that I spoke to was kind and informative. We will definitely be contacting Chen Plumbing for any and all plumbing needs in the future!
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Tim Chen’s crew is the best. Always friendly and professional!
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Cody did a nice job. We’ve worked with him before and I was glad to see him again. Job was completed timely and as needed. My only concern is that with each call we are always asked to reschedule by the main office.
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We had an emergent leak and called around 4pm. They had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
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Cody was amazing and very knowledgeable patient and informative!! did a great job with the whole house… thank you again - Jill
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I had the best experience ever with Mr Chen. He was prompt, explained everything that needed to be repaired. Gave his honest opinion on what direction to go in that would save us future problems, which was greatly appreciated. They left the areas they worked in spotless. If I could give more than five stars I would.
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Brylen was awesome! Very thorough in assessing the situation, kept me informed of the findings, worked hard in completing the job and cleaned up the work site. I called Chen Plumbing on a Monday afternoon and they put us down for the very next morning. Highly recommend.
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These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Unable to locate address. Customer upset, very unreasonable.
Today we replaced a main water shut off valve and Prv in crawl space . We also replaced some CPVC pipe to the eletric tankless water heater and installed service kit which did not have it previously. We also fixed low water pressure for kitchen faucet.
Today arrived saw water is constantly dripping from ceiling to a bedroom ceiling, we opened ceiling and found leak is from a copper water supply leak , we turned whole home and drained line , cut repaired that section with new copper pipe and pro press fittings . Checked water pressure is within 40-80 psi .
Sewer line backing up upon arrival. Customer stated after washing multiple loads of laundry the sewer line began to back up. Informed customer we could attempt to clear the blockage and run the camera to see what was causing the issue. Gave customer estimate, customer approved estimate. After running sewer machine pulled back roots and mud. Located the spot of the issue and informed customer we could dig up the sewer line and replace that section. Gave customer estimate, customer approved. After digging up bad section found entire line to be concrete. Informed customer it would be best to replace the entire line. Gave customer estimate, customer approved. Replaced entire line from house to the city tap with pvc. Installed two new clean outs one at the house and one at the tap. Ran camera to make sure line was clear and flowing. Line is now flowing properly and no longer is backing up. We will be back Monday to pick up concrete
Furnish and install new Prv and main house shut off valve. Also install new thermal expansion tank with bracket and T&P valve. Chen membership is $19.95 a month Furnish and installed new PRV with main house shut off . At water heater installed new thermal expansion tank and T&p valve. Also repiped both hot and cold waterlines on top of water heater. Turn water back on and tested. No leaks were present at this time and set water pressure to 60 psi. Cleaned up work area.
Customer has 4 inch cast-iron line that is badly scaling on inside of pipe causing blockage attempted to clear line in various different ways, but was unable to clear. Camera line to determine severity of pipe, suggested to replace remaining section of cast-iron as parts of the house are already PVC. Will charge for today’s work. Cost of today will move into job for Monday. We’ll return Monday to replace approximately 40 to 50 feet of cast-iron piping.
Customer had a sewage ejection pump that was taking long cycles. Customer said it isn’t consistent and has no rhyme or reason for the long cycles. Ran multiple cycles and had normal cycles for the pump. Ran another cycle to put a lot of water in the line and didn’t see any indication of a blockage in the drain the discharge ties to. Ran both bathrooms above and had no water coming back down the vent. Pulled the pump and ensure the float is unobstructed and the grinder is clear. Replaced the section of 2 inch threading into the pump and redrilled a higher weep hole to ensure no airlock is occurring. Found the check valve was broken. Replace the check valve. Hooked the pump back up and it ran with no issue. Resealed the lid and informed customer if it happens again we will need to just replace the pump. Left quote to correct high pressure.
Return to connect gas appliances after recent kitchen work. This was done at no charge as a courtesy for our maintenance member.
Quoted job and scheduled for Monday afternoon, discussed and signed up membership with customer too .
Replace service valve and fill valve. Adjust flapper. Customer stated that toilet was running. Found that toilet service valve wasn’t working and that fill valve has gone bad. Went ahead and replaced service valve and fill valve. Tested and no leaks were present at this time. Toilet now works as it should and didn’t notice it running. Cleaned up work area.
Return to install customer provided kitchen faucet. Removed failed American standard kitchen faucet and installed. Moen single handle pull down style faucet. Shut off valves were previously replaced this week, and pressure regulating valve has been checked. Installation of faucet was completed, and water tested. No leaks found. Pressure is normal and no blockages remain inside hot water lines.
Customer had a water heater that was 23 years old as well as an extensive amount of cast in encapsulated crawlspace that needs replacement. Left customer pricing for both.
Call to inspect plumbing and provide estimate ate for work. Discussed all concerns with Ms. Virginia. She has elected to replace the pressure regulating valve today, and I have provided all other information for the other projects here. Notes for plumber: Basement bathroom. Swapped shower head, issue resolved. Toilet very secure and installed well. Old style Kohler, repair parts obsolete. Drip at faucet (pressure too high). Install of kitchen sink will be on copper water main. Virginia states it is inside wall, so can be tied in to. Recommend new sink, as old one is plastic and will leak under load strain. Repair to existing sink can be made, but should wait to see if sink will remain. Master bathroom: three handle stem repair not feasible. Recommend replacement and drywall is already cut behind shower.. Cold side faucet is off because of cartridge failure or gasket failure. Pressure reduction may help, or Virginia has spare faucet. Attempted repairs would require liability note. 1
Arrived today for disposal not working issue , found a no power with tripped breaker , did not charge customer, explained membership program with Mrs, customer will have Amanda manager call later with credit card information for membership
Remove existing toilet and furnish and install new toilet. Also install three new lavatory faucets. Upstairs in hall bath remove the existing toilet and hauled away. Furnish and installed new toilet. Also in the same bathroom replaced both 4 inch spread lavatory faucets. Tested all work and no leaks are present at this time. Caulked around base of toilet. Also replaced lavatory faucet in basement bathroom. In guest house was checking water heater and caused a leak on thermal expansion tank. Went ahead and replaced thermal expansion tank. Also customer approved estimate for us to return on March 13 to install a new water heater in guest house.
