I had Chen Plumbing replace a bathroom faucet and install new hot and cold shutoff valves with new metal-braided supply lines, and the experience was excellent from start to finish. Shawn went above and beyond. Not only was he professional, efficient, and clearly skilled, but he also took the time to offer genuinely helpful tips and explanations along the way — the kind you don’t get unless someone actually cares. Everything was explained in plain English, the work area was left spotless, and the new premium faucet looks great and works perfectly. No leaks, no stress, no surprises. They provided the faucet, handled all connections, and made sure everything was solid before leaving. It’s obvious Shawn takes real pride in his work. If all service professionals were this thorough and considerate, home repairs would be a pleasure instead of an adventure. I would absolutely use Chen Plumbing again and highly recommend them — especially Shawn. My sink is thrilled. I am too. 😄
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Did what they said they would do: call, texted arrival time; gave me an estimate and waited for my approval before starting. We also discussed what we could do to avoid this problem in the future.
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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Very responsive … very pricey solution to replace the whole DWV system (it is needed). I’ll look forward to inspecting the finished product as your firm has great reputation. Thanks again for prompt service call Steve
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The technician Simeon did an excellent job going over his work, shared what was done. We were very well pleased! We will definitely recommend your Company to others.
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i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
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Shane’s service was very good. He was very thorough with both his explanation and work performed.
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We had a rusted tub drain that Shane replaced. He did a nice job with the work. He was also very friendly with us and with our young son.
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Very satisfied with using Chen! Shane was professional and so helpful! Thanks!!
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Braulio is by far the best plumber we’ve ever had. He was very communicative through the whole process, informing us every step along the way. His knowledge, thoroughness and attention to detail were above par and we can’t thank him enough for his professionalism. His outstanding customer service is the reason we chose Chen plumbing for another job a few days later and will continue to choose Chen plumbing in the future. But if he leaves, we’re going with him! Give this man a bonus and promote him ASAP!
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Quoted 40 gal electric water heater replacement today
Replaced a old Bosch tankless water with navien npe 240 A2 water heater
Client called us out today due to a clogged main sewer line outside. There are 2 clean outs and both were holding water. Best choice was to jet the entire line with high pressure water and clear the blockage/clean out the pipe so we could see the issue. After multiple passes we were able to break the clog free then ran sewer camera to inspect. There don’t seem to be any issues, UNTIL after the 2nd clean out by the sidewalk, under the sidewalk. To repair this issue, we would have to bust up the concrete sidewalk, then dig down about 3’ with the backhoe to the sewer line, to then cut out the problem section and repair it. Client will need to check with the city to verify it’s OK for us to dig up the sidewalk, also wouldn’t be a bad idea to have them tell you where your responsibility stops as far as sewer line is concerned. Left estimate to complete that work. Pics and videos included with invoice. No warranty on clogged drains Commercial service fee is not waived. Charged card on f
Called out for a leaking water heater. Water heater had rusted through, wag valve had done its job and stopped the leak from getting worse. Received approval to replace water heater and install new flood stop device. Tested to ensure proper function and a leak free install. Went around to all bathrooms and cleared discolored water and sediment from each fixture. Kitchen faucet electronic solenoid was clogged and causing faucet to leak water constantly. Customer had the replacement part already so we swapped it out. No further issue.
For this job, gas line for the natural gas grill had a hole in the gas line. I could hear it from where I was standing, and I put some bubble solution on it to further identify if that is where the gas leak is coming from the customer said it was somewhere in that area and I was able to locate it didn’t think that we were gonna have to do a gas pressure test to find it because it was after a shut off valve so it would be kind of pointless if we were to do a gas pressure test so therefore it wasn’t needed. I was able to find it and recommended. We just go ahead and replace that supply line with brand new one went and picked one up from Ace Hardware because that is the only place that sells them locally and put it in. Went back with the quick connect and into the grill once complete no leaks tested it after tested the grill after to make sure it lit up the customers all set and no further issues at this time.
Cut out existing waterline out foundation wall, and install new waterline through foundation wall. Seal penetration properly. Customer stated that where penetration was for water line water and mud was leaking in. Gave customer quote to fix and customer agreed. Shut water off at the meter and dug down to waterline going through foundation. Cut out pipe going through foundation one replaced with new one. Turned water back on and tested for leaks. No leaks were present at this time so I went ahead and sealed up penetration hole and covered back soil. Also was send estimates for other plumbing repairs customer wanted done. Cleaned up work area.
Customer has leak coming from shower valve. Leak seems to be coming from cartridge. Customer had shower valve. Gave option to replace cartridge or install Customer provided shower valve. Customer wants to wait on work.
This customer has a leak whenever they run water on the sink. The water will leak down to the gasket through the bottom of the sink with the vanity down through the supply lines. There’s no active leak by running the water on the drain or the supply lines, but when water is used and splashed on the counter, it gets wet causes the issue, and as a result, the gasket would be have to be replaced and or the whole faucet gave recommendations of what should be done at this time. There’s nothing I can do until the replacement gasket comes in pressure is fine tankless water heater is fine. The customer was interested in water filtration so I recommended a couple different options and he was also interested in the Moen flow. He will let us know when he would like to do that as well.
Client called us out today due to the master bathroom shower stall not draining as it should, and the master bath toilet seemed to be a little slow flushing. Upon further observations, we saw the toilet is still currently flushing, though it may be slower than usual. Over time, toilets can lose their flush power from calcium buildup inside the toilet, causing some slower flushing. Only recommendation for that toilet is to have us replace it with a new toilet customer provides. In the shower stall, there was a good bit of buildup, soap scum, and calcification and hair in the drain. Ran small chain snake down the shower drain and cleared it all out, rinsing it out between passes. Once cleaned, reinstalled the drain cover. All should be good to go.
Customer had penny lodged in disposal. Unjammed disposal and checked for proper function.
Kitchen sink clogged upon arrival. Customer stated the sink has been clogged for 3 days. Customer stated it will drain just very slowly. Informed customer we could run a cable through the line. Gave customer estimate. Customer approved estimate. Ran cable 25 ft out hit two blockages but cleared both. Sink is no longer backing up upon departure.
Came out to this call to install a garbage disposal that was previously quoted install it with a brand new half horsepower and sinker garbage disposal following a new P-trap and the previous P-trap had accordion style, drain assembly, which needed to be retrofitted to an actual P-trap once we got installed there are no leaks, cUSTOMER has an outlet installed for Sid garbage disposal by certified. Electricians added a power cord that I had from a previous garbage disposal to install it and once complete there are no leak.
Came out today due to the 2 back to back upstairs bathrooms drains being stopped up. The rest of the home was unaffected and client is on septic. Isolating those 2 bathrooms, we pulled the master bathroom toilet and ran camera then drain machine down the line to get it cleared. Once cleared I could see a small hump in the pipe right before the transition to cast iron upstairs, where paper and such can be collecting causing blockages. Once flowing set toilet back and secured to flange with new wax ring. Client is good for now, but highly recommend they address this cast iron issue, as well as the very clogged up cast iron kitchen sink drain line. No warranty on drain cleaning. Will leave estimates to take care of those cast iron issues.
Came out for a 18 year old water heater the homeowner wanted to replace. Replaced water heater with new 50 gallon electric tank. Installed full port ball valve at bottom of water heater to make flushing easier per homeowners request. Filled tank and tested to ensure proper function and a leak free installation. No further issue at this time. Thank you for choosing Chen Plumbing.
Customer stated that they needed plumbing report for lender. Gave customer quote to do so and customer agreed. Went ahead and checked pressure to unit and pressure was fine. Also look at all fixtures to make sure there was no leaks and confirmed that there was no leaks present at this time. Found that thermal expansion tank has failed. Also faucet in bathroom is loose and toilet was running. Also under kitchen sink there is a kink supply line. Will send customer report that everything on waterside is fine and there’s no leaks present at this time.
