Victor did an awesome job of installing my new water heater and pressure regulator. He was friendly and worked fast and efficiently. He seemed very knowledgeable, and answered all of my questions. I would recommend you call Chen Plumbing if you are in need of a plumber.
Marcos is great, he did a wonderful job and was very professional!
They did an absolute amazing job replacing the hot water heater and other items. The work performed looks so good it should be displayed in an art gallery!! Outstanding job guys! You guys are doing amazing things.
they did a great job squeezed me in even with their heavy work load little on the high side price wise but you pay for what you get and I got my money's worth I will be using them for my other plumbing projects
Cody and Marco were great! They came out, quickly fixed our terrible leak and then made suggestions to help us in the future. Strongly recommend.
I highly recommend Tim Chen and would call on him again should we have any future plumbing issues. He is personable and communicative, letting us know when he was on his way, and arrived on time. He obviously is a plumbing expert, performing his work quickly and efficiently, and explaining things clearly when I had questions about the nature of the work that needed to be done.
Juan D did a great job replacing my main waterline. Appreciate your hard work.
He was prompt on his schedule. Very patient in explaining yhe issues
Unclogged upstairs master toilet and replaced valve stop with supply line
Scoped main drain line from toilet There is a pool of sewage water in between both houses (Amanda’s and Nicks house ). Amanda has brand new drain lines in the crawlspace and new clean outs . She has no back ups or leaks that could cause sewage to be pooling on side of house . Nicks house has no clean out nor had an idea of where his sewer line is located so we scoped the line with Camara through a toilet drain . We marked location and of sewer line and found some roots are growing inside but did not find any collapsed areas where sewage could be exiting the line onto the yard . The sewage might be an old capped out line that was filled with sewage that finally collapsed or could be a neighbors line . We will be back to dig up area and locate line
Installed navien tankles water heater .
This is the job took total 4 days from start to finish Sunday 02/01 /25 we got a emergency call for pipe leak in the basement ceiling, we checked problem , found leak is from 3” waste sewer line because line was full and back up caused pipe joint start leaking . This day , we did investigation/ evaluation by remove toilet , snake , camera and locate pipe work . Because of clogging is far from the toilet and access point , we locate the pipe outside home and determine clean out is need added it for further work. Monday 02/02/25 Hand digging approximately 6 feet deep , cut pipe and installed two way clean out , used sewer cleaning equipment attempting to clear the blockage but unsuccessful due to distance and where pipe is located . Tuesday 02/03/25 Continued with hand digging at another area located by camera , this time we cleared soft tissue blockage , also we add new clean out at area we digging . Wed 02/04/25 Back filled dirt in both digging area , pine straw areas . Put
Replaced a kitchen faucet with customer supplied
Cleared main line blockage with basement toilet pull and reset , camera inspection included found a bad back water valve was half way stuck open under the basement slab , need remove to fix the problem permanently. Quote will be given to customer, no warranty
Just charged for camera inspection. Located blockage out under street.
Replaced a leak copper pipe and water shut off valve on hot water return line , adjust water temp upstairs hall bath ( no charge )
Customer had a toilet running from fill valve and an older kitchen faucet with cartridge leaking on the sink deck. Did a minor rebuild on the toilet and replaced the fill valve, flapper, and supply line. Replaced the rusting escutcheon with a new escutcheon as a courtesy. Tested all work to ensure proper function and no leaks, none were found. Will return Wednesday to perform quoted work for installing customer provided kitchen faucet.
Clogged washing machine drain , found old cast iron pipe and p trap is bad and we replaced pipe with pvc in crawl space , customer did not want replace old washing machine because she doesn’t want drywall to be open behind washing machine .
Cut drywall. Lots of standing water and organic growth occurring under the cabinets. Not on the pressurized water system, confirmed at the meter. Ran water from every fixture with no sign of the issue getting worse. Referred reliable restoration to handle the water damage.
Jay valve above water heater was slowly dripping. Wire nuts were completely submerged in water in housing on top of water heater. Shut down, electricity, dried out wire nut housing and rewired. Electrical tested main wiring and both elements. Electricity getting to all elements after being reset. Bottom heating element leaking and manufactured date of January 23, 2025. Tank had become electrified with water on multiple wiring connections. Shocked self multiple times on water heater. Customer will get replacement water heater under warranty or have Chen plumbing supply new 40 gallon electric water heater. Estimates given for different options for customer which include re-piping meter and PRV in copper.
Installed special Kohler toilet and vanity plumbing hook up in basement