Shane was super helpful! He walked us through all the steps and gave us all the information. He was super respectful of our space. Most importantly, our hot water and toilets were up and running in no time! We signed up to be a member. Thanks again, Chen Plumbing!
Overall Experience
Quality
Price
Convenience
As a customer of Chen Plumbing for over 22 years, I can only say that as they have grown, they have implemented impressive changes. The level of customer service, courtesy, and professionalism displayed by Chase is exemplary. Cannot say enough good things as a landlord who manages multiple properties.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Compliments to Chen Plumbing for sending Cody out to my home to replace the water heater. Cody was on time for the first visit to evaluate and provide an estimate. He thoroughly explained the work needed and the costs. The next day he returned, again at the time we agreed, with his associate, Christian, and they efficiently completed the replacement. Cody reviewed the work that was completed, including photos, and left the house clean and removed all the old parts and equipment. They were respectful at all times, and it was a pleasure to have them in my home. Thank you!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Straight forward with us. Gave the pros and cons and the worse case scenario. Unfortunately, we ran into the worst case but he was honest and we felt great with our final decision.
Overall Experience
Quality
Price
Convenience
Shawn was wonderful! Fixed the problem quickly, and explained everything clearly. Super friendly and professional, would definitely call again. Thank you so much for your time Shawn!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Not a recall. Water meter had hex nut lock, as it was located in an Atlanta sidewalk. Water shut off as requested.
Return tomorrow morning to continue job.
For this customer, we were called out for water, not being onto the home. I came out to the residence to find out that the waterline to the house has been turned off due to the CUSTOMER the reason it was turned off is a factor of that the waterlines had frozen, causing no water to pass through any of the fixtures, and the customer wanted to take the precaution of making sure nothing explodes in the home because all their waterlines are in the attic, they turned off the water and they wanted a professional to come out to ensure that there’s no issues with the waterlines I couldn’t find any issues. Any leaks with the waterlines in their current state. The customer is all set with that however when I was checking the water pressure on the water heater, I noticed a faint smell of gas so I decided to test it with a bubble solution on the sediment trap is where I was smelling it from and there was a gas leak on the brass nipple of the sediment trap so therefore I recommended we go ahead and
Return to replace waterline and perform other plumbing items. Ran new waterline from meter to house. New waterline through foundation, with hydraulic cement sealing foundation penetration. New pressure regulating valve, shut off valve, hose spigot and shut off valve. Installed new waterline for fridge ice maker. This included running new pipe, shut off valve, and supply line. Installed new gas line and shut off valve for stove from basement to behind stove. While on site we accidentally damaged a planting pot. I replaced the pot with as similar an item as I could and discussed with Chris. All work spaced cleaned up. Locating flags removed. We lifted water meter box slightly at the request of Chris. We performed a walkthrough and explained all work.
Reviewed tankless with tech support. Identified issues with heater having small internal leak. Rinnai is replacing entire heater with $450 labor credit to job. Gave customer discounted options to making replacement and explained all issues. Customer wants to speak directly to Tim. Issued heater is currently valves off and disconnected. Checked house for hot water from other unit. Hot water will be slower for time being.
Left customer quotes for varies repairs and installs discussed during the visit.
This customer he had a pipe on his water heater tankless outside units. He has two eyes outside. They are from 2007. I strongly recommend he replaced both units due to the fact of how old they are. They are almost 20 years old however they still work would I recommend is to swap them out for either a navien or a Rianni, however, the customer just wanted the pipe fixed at this time the hot and cold cold water lines had popped and split so therefore I installed a new section of pipe on hot and cold lines had to bend back the cover just a tad, the customer was OK with it. I was able to put the screws back for the skirt. In addition to that I reformed the installation of the pipes to ensure that it would not happen again at this time. Water is back on the unit, so is the gas tested the tankless before we had left to ensure that the unit was still working at this time, there are no leaks. Water pressure is at 55 psi
Thumping noise in wall upon arrival. Customer stated when he runs the water he hears a thumping noise in the wall. After looking at the water heater, expansion tank and checking the pressure found all three working properly. Customer has pex piping throughout the house. Informed customer we could open the wall to try and find what pipe is not properly secured. Customer wants to contact a Sheetrock company before opening the wall
Came out for a water heater from 2006. After discussing some options, homeowner elected to just replace his 50 gallon electric water heater. Installed new tank and slid the install closer to the wall. Tested to ensure proper function and a leak free installation. Confirmed unit had power. No further issue at this time. Thank you for choosing Chen Plumbing!
Customer had a couple issues with 20 yr old toilet. Gave options to repair/replace toilet to fix issues. Customer wanted to replace toilet. Replaced toilet with kholer toilet provided by Chen. Had to replace stop at toilet in order to shut off water to toilet. Waited for glue to dry and turned back on water. After replacement, checked for leaks and proper function.
Returned to install navien 240a2 tankless with new service ports and new expansion tank. Installed the new tankless and reworked vent and gas. Turned water and gas back on to check for leaks, found no leaks. Tankless is producing hot water. Tankless is working properly and no leaks upon departure
Returned and installed customer supplied shower valve and trim. Also provided and installed new 50 gallon gas heater in the basement. Installed a new thermal expansion tank, drip pan, and shutoff. Customer requested not putting a repair plate to cover the hole behind the sinew shower valve. Customer wants to do the tile differently. Asked for a heavy silicone seal as a temporary stop gap until the tile can be done. Tested all work to ensure proper function and no leaks. None were found. Shower needs 24 hours to dry. The water heater doesn’t see, to be venting well. Checked the branch line for the heater itself and it has positive slope. Recommended having an hvac company check the larger diameter venting for any possible obstruction or slope issue.
Customer stated that she smelled gas by tankless. Found that tankless was throwing error code for pipe not being all the way in for exhaust. Also found that pipe wasn’t properly pitched and the exhaust wasn’t glued. Also condensation line froze which caused a leak inside. Also that there was a fitting in tmp line that wasn’t pressed. Stated to customer that we need to correct vent to prevent gas smell. Went ahead and shut water off to home. Cut out tankless and Lowered tankless about 4 in and installed new vent with proper pitch. Also reconnected water lines. Turned water back on and tested. No leaks where found at this time and tankless was working properly at time of departure. Will need to return tomorrow to seal exhaust from outside once the foam sets. Cleaned up work area.
For this job, I did a couple things replaced the angle stop on the toilet due to a small drip coming off of the angle stop following that replace the supply line in the discussion plate once complete. There are no leaks. Also went ahead and install the new toilet handle, followed by a fill valve and a new flapper got rid of the old system. The customer had updated it a little bit to furthermore, we also Replaced the price Fister shower cartridge upstairs. The customer wasn’t getting any hot water in the guest hallway bathroom so therefore that is what I recommended we replace is the cartridge and it did the fixed perfectly fine. CUSTOMER has hot water and there’s no further issues with that went back with white caulk to seal the trim plate. No leak after installation. Customer decided to sign up for our membership, so thank you and the customer is all set until further notice.
Came out today to install the new customer supplied toilet in new addition above garage. Sat new wax ring and new closet bolts then sat new toilet. After securing and testing I added shim and caulked around the base. No issues. Client receives 2 yr labor warranty as a Win with Chen Member.