Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Always return to Chen plumbing. Knowledgable, and I know I can trust them as they’ll openly admit if they can’t take the job. Always great results.
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Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
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I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
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Braulio and his assistant today were great. This was his second visit and he was well informed and made sure I understood all the needed to happen and why. I was very appreciative of his respect for my home with shoe covers and his overall disposition. Thanks Braulio
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I will be asking for Cody A in the future if we require any work to be completed.
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Very respectable, professional, and great work. I hope to have him back
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Customer has slow draining shower in newly renovated bathroom. Explained to customer about possible issues and suggested a drain cleaning. Customer wanted to wait for issue to worsen before cleaning.
Replaced kitchen faucet with customer supplied faucet. Tested to ensure proper function and a leak free install. 1 year warranty on installation only.
The tenant had an upstairs toilet that wouldn’t flush. Opened the lid and found it was an issue with an incorrectly sized chain for the flapper. Reduced the length so that the toilet flushes properly. Pressure is in a safe range and heater is at the correct age to recommend replacement. Left a quote for a new heater. Called customer and informed him of what was done and what was recommended for the heater.
Customer supplied PRV, copper repair, adjust faucet deck height, minor black iron repair for grill. Customer supplied PRV was missing the gasket. Homeowner left to get new gasket and said he could install and turn the water back on so we didnt have to wait around.
Cut out about 30 feet of old cast-iron pipe and replace with PVC. Also under kitchen sink drill new hole to bring new pipe up and cap off old pipe. Rework under kitchen sink and install Studer vent. Cut out section of cast-iron and replaced with PVC and also reworked under kitchen sink. Tested by running lots of water through pipe and no leaks were present at this time. Cleaned up work area.
Checked kitchen back up problem ,quoted repair today
Customer had a leaking garbage disposal and a leak under cabinet in the backyard grilling area. The disposal was replaced. Tested to ensure proper function and no leaks. The drain in the backyard was eaten by rats. The drain is hooked into the French drain system improperly with a drain hose and a fernco with no trap. No coreect options for repairs can be given at this time for the leaking drain that would meet code requirements.
We replaced the old 50 gal nat gas water heater in garage with new Rheem pro series 50 gal nat gas water heater installed up to code with new ball valve shutoff, new properly supported thermal expansion tank, drain on the t&p, and new coated gas flex per code. Once all connections were made turned water back on and tested. No issues, water heater is running as it should. In the kitchen we replaced the failed instant hot water dispenser under the kitchen sink as well as completely reworking the drain for the kitchen sink to bring it up to code with an added studor vent. Put everything together and tested for function and leaks. No issues. Water heater has 6 yr manufacturer warranty and 2 yr parts and labor All other work has 1 yr warranty.
Came out for no hot water. Water heater had a puddle of water under it. Was 16 years old. Water pressure tested at 130 psi. Notified homeowner and received approval to replace the prv’s and water heater. Installed a high pressure and standard pressure PRV. Set to 70 psi. Replaced water heater and tested to ensure proper function and a leak free install. Homeowner has a tenant renting their basement. He had a puddle of water in the floor that was coming up through the floor boards. We inspected the entire area as all of the plumbing lines are visible. Ran every fixture we could. No sign of where the leak was coming from. Referred restoration services for the water damage.
Price is to replace the front and rear hose bibs. The front hose bib will have to be chipped out and mounting it may cause damage to the stone on the front of the home. Chen Plumbing isn’t responsible for repairs to broken stone. Customer had a front hose bib that was hard to access because too much stone was built around it and the rear one was sticking out too far. Replaced the front by chipping out stone and grout. Remounted into the wall and made the threaded adapter more accessible. Replaced the rear hose bib and mounted flush to the wall.
Cut Sheetrock ceiling to diagnose leak from up above. Customer stated that there was a leak coming from master bath shower and that shower pan was flexing. Recommended to customer to cut sheet rock from below and test shower. Customer agreed so I went ahead and cut small hole and ceiling in kitchen and ran water. Didn’t notice any water leaking until customer was in shower stepping on the spots that were flexing and then noticed drain moving causing a leak. Also that the subfloor was flexing. Recommended customer to reliable restoration to see if it’s something that they can take care of as far as the subfloor. Cleaned up work area. Chen plumbing is not responsible for sheet rock repair.
Dig down about 10 feet by existing 6 inch clean-out and replace with new 6 inch clean-out. Dug down by existing 6 inch clean out. Cut out section of 6 inch concrete pipe and also 4 inch cast-iron. Installed new cleanout and reconnected 4 inch. Hit waterline, but made repair and tested, and no leaks were found at this . Found roots further down on city side and recommended to customer to contact city for them to come and jet the line because currently they’re still slow draining going on on city side. Covered back soil and cleaned up work area. Chen plumbing is not responsible for any landscaping.
Client called us out due to their 40 gal nat gas water heater in garage leaking. It was from 2008. We replaced the water heater with new 50 gal Rheem pro series nat gas water heater, installed up to code with new pan, gas flex, ball valve shutoff, and properly supported expansion tank per code. Also, the homes pressure reducing valve in the crawl space had failed allowing 120 psi into home. We corrected that by replacing the failed pressure regulator with new watts 25aub and also new ball valve shutoff. Water heater has 6 yr manufacturer warranty and 2 yr parts and labor Pressure reducing valve 1 yr parts and labor
Customer had multiple back up to master bathroom caused toilet overflow , tub and shower not draining, we corrected some slope of the pvc pipe and used hydro jetting equipment cleaned line from bathroom down to basement to outside , this line is also connected to kitchen sink drain , also found grease build up in pvc pipe in basement area by water heater / furnace area
Came out for a leak in the yard. Located leak on a 1” blue polybutelene water service. Notified homeowner these pipes cannot be repaired and must be replaced. Received approval to replace the water service. Trenched from meter to house. Drilled new penetration. Bored under the sidewalk. Installed new PRV and shut off valve. Installed another ball valve inside a round valve box at the meter.
