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My plumbing technician was top notch. He was prompt, rigorous in his work, and did very high quality work. The problem was resolved quickly and I am delighted.
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I’m really impressed with Chen Plumbing. From the start, communications with the front office were friendly and clear, and they were able to schedule a service call for the next day. Brylen was very professional, diagnosed our issue, and took care of the repair quickly. I’ll definitely call them again!
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Cody always goes above and beyond the call of duty! He is exceptional and SUPERB!! He saved me from suffering a long day and night!! Service was EXCELLENT!!!
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Braulio was very courteous and explained every step in evaluating the plumbing for leaks.
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The professional was very informative regarding my concerns. He addressed and made recommendations regarding my concerns. If I shall need future services, I will contact Chen. I have recommended the company to my neighbor.
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Very informative and thorough visit for an estimate. Thank you.
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They have good client communication. Before they started, they went over all the details
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Cody Butts and his assistant were super helpful and gave us options for how to proceed. Our shower was an unusual setup but he was able to figure out a good repair quickly, and now my shower works better than ever. Thanks guys!
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We had an excellent experience with Chen Plumbing. Braulio and his associate were committed to completing service and getting our problem fixed under difficult circumstances. They were professional and very informative throughout the process. Highly recommended.
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Tim was great. I had a problem the day after service and he came immediately to fix it.
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Removed tank style water heater, and installed new Navien tankless in the basement. Tested with no leaks or failures at time of service.
Replaced kitchen faucet and master bathroom widespread faucet, both customer supplied. Replaced PRV as water pressure was previously at 90 psi. Set new pressure to 70 psi.
Upon arrival customer stated he tried to install the tub drain and was not able to get it to sit properly. Gave customer estimate to install the tub drain. Customer approved estimate to install the tub drain. I screwed the adapter sleeve on first that I put putty on the tub drain and put the rubber gasket in between the drain and the tub and then tighten it up. Tested system and system is working properly with no leaks or issues.
Remove old water heater and haul away. Furnish and install new RL75IN Rinnai tankless water heater with new service valve kit. Also furnish and install new 3/4in Prv and main house shut off valve. Chen membership is $19.95 a month and may be canceled at anytime
Customer had whole home water filtration system with sediment filters needing to be replaced. Advise customer on issues with existing system and gave solutions in estimate format. Replaced customer supplied filters.
Upon arrival customer stated she had a lot black sludge buildup on her faucets. Informed the customer that it happens because of how hard the city water is I informed her we could install a whole house filtration system. Gave customer two estimates for the whole house filtration system. Customer stated she is going to talk it over with her husband. Customer also stated she had a tub and a shower she need the drain cleared. Gave customer estimate to clear shower and tub drain. Customer approved estimate. I ran my air snake on the shower and was able to clear it and as well as the tub. Both drain are draining properly with no issues.
Client called us out to property due to the 40 gal short model nat gas water heater in attic not putting out hot water. Unit was 13 yrs old, normal life expectancy is 10-12 yrs on tank water heaters. We replaced the 40 gal short model water heater with new Rheem pro series 40 gal short model nat gas water heater, installed up to code with new ball valve shutoff and new properly supported expansion tank. Home water pressure is good at 70 psi. Lit water heater and turned on. Unit is heating as it should, customer should have hot water in approx. 30 mins. 6 yr manufacturer warranty and 2 yr parts and labor warranty.
Small leak on 1” blue polybutylene water line up at the foundation. Slab home. No way to repair 1” blue poly. Left quote to reroute waterline.
Customer had water streaming through top of window framing by kitchen window every time her husband lavatory faucet ran. Gave diagnostic price to cut and determine the source of the leak. Found the source of the leak to be a nail in the drain line in the wall where drain passes through a stud in the wall. Recommended Reliable Restoration look at the damage and give options for remediation. The Ptrap was hooked up incorrectly and fell off while cutting. Left the trap removed and put insulation in the pipe to stem the smell of sewer gasses into the bathroom. Also shut off the stops to the affected faucet. Left price to replace both faucets since one is dripping and one is leaking from the handle, as well as reworking and repairing the drain.
Shut down water to home at meter. Excavate around piping to shut off valve buried in yard. Cut out and replace shut off valve in ground. Replaced three-quarter inch PRV on CPVC piping in crawlspace. Replace 2.5 gallon thermal expansion tank and support. Once all items are repaired and replaced pressurize system slowly and bleed out air. Test all new connections for leaks. Replace standpipe access around valve and tamper down dirt around piping.
Replaced toilet upstairs and stop valve. Customer supplied toilet. Replaced leaking saddle valve to ice maker line. No further issue. Hauled off old toilet.
Upon arrival customer stated his shower valve was leaking. Informed the customer that I would have to cut out tile and he would have to get someone who does tile to put it back and I can come back and put the trim kit on. Gave customer estimate to replace the shower valve. Customer approved estimate to replace the shower valve. I cut out tile and sheet rock as well as the old shower valve. I Install new shower valve and wait 30 minutes for the glue to dry and to turn the water on. Tested system and system is working properly with no leaks or issues. Was not able to get pressure
Customer stated that he wanted a quote for two toilet installs. In master bath, there is no flooring where toilet goes and currently flange is sitting too high. Recommended to customer to have flooring installed so that flame doesn’t have to be fixed twice. Will send an estimate for toilet installs.
Customer had leaking disposal. Removed old disposal and furnished and install new one. Tested for proper operation and leaks. Everything tested fine. Cleaned up work area.
Customer stated that tub and shower combo drain was broken and leaking into ceiling below. Cut Sheetrock and found that we will need to replace waste and over flow and also the ptrap. I couldn’t get repair made today due to reason of HVAC drain was tying into overflow for the tub. Customer didn’t want to go without AC through the weekend so once HVAC company can get out and make their repairs we will be able to come out and make our repair. Cleaned up work area. Will credit back some of the charge today to any work that is done in the next 30 days.