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We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
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Straight forward with us. Gave the pros and cons and the worse case scenario. Unfortunately, we ran into the worst case but he was honest and we felt great with our final decision.
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Shawn was wonderful! Fixed the problem quickly, and explained everything clearly. Super friendly and professional, would definitely call again. Thank you so much for your time Shawn!
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Brylen was very knowledgeable and helpful when replacing the water heater.
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I cannot say enough how much I appreciate the care and professionalism Tim provided me during this situation at my home. He was wonderful, and even checked on me before he began the work. I will recommend him to everyone with plumbing needs.
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Tim Chen Plumbing is professional and reliable. They offer excellent service with top notch know-how of how to complete the jobs correctly the first time! Everything was explained and shown to me before work commenced and then again once it was complete. I thoroughly trust Tim Chen Plumbing for all of my house hold plumbing needs.
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This is he third time Cody Butts has helped us with different plumbing problems. We appreciate the time he took to explain the problems and thorough work he has done once again. Ask for Cody!
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Will definitely have Cody out next time I break something!! Thank you!
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Customer stated that there was a leak on main water line pipe coming through foundation wall. Customer had dug up water line at foundation wall. Took a look and stated to customer that we will need to replace piping through foundation wall and gave customer estimate to do so. At this time, customer didn’t want to proceed with any repairs.
Customer stated that they weren’t getting hot water. Found that water heaters are piped in series and the heater that is doing all the heating went out. Was able to relight water heater. Stood by water heater and water heater was heating for about 15 minutes without shutting off. Stated to customer that if water heater goes out again, let us know. Also gave customer price to pipe water heater heaters in parallel. Tested faucet in basement and it was getting hot water.
Tee off at meter and run designated gas line for generator. Gas would need to be shut off for home. Customer stated that they needed a gas line ran to generator. Give customer quote to run designated gas line from meter to generator. Customer agreed so went ahead and shut off gas to home. Took apart at the meter and teed off for half inch line. Ran half inch line and installed shut off. Made connection for generator. Turn gas back on and tested for leaks, and no gas leaks were present at this time. Tested generator and generator was working properly. Cleaned up work area and sprayed rust oleum to protect piping.
Urgent call , arrived in 7 mins after call , found upstair toilet tank leak water all over in bathroom floor and caused leak down to ceiling below , we fixed by did toilet tank rebuild with new supply line , fill valve , Kohler flush valve seal .
Quoted a water heater and Prv replacement today
Replaced a old tankless water heater with Navien NPE 240A2 with navirecir system, cross over valve installed under the master bathroom sink
This customer we had installed a water heater in the ceiling that is on a support in the ceiling. The prior water heater failed as a result. There was no hot water so therefore we installed the new unit once the new unit was installed. There are no leaks at the thermal expansion tank with the bracket on the left side of the water heater. Installed the return vent back the way it was cleaned up the area to ensure a proper job once installed there are no leaks. No leaks on the pre-existing gate valves and the customer is all set. Also replaced a customer supplied garbage disposal that the customer had on hand replaced the bracket at a new putty install the new garbage disposal. It was hardwired once complete. We tested for a leak. No leaks garbage disposal works just fine. The customer is all set
Call for faucet installation and water heater flush. Met with Andrew and he expressed that he would like a kitchen faucet installed, and asked about flushing the water heater. I installed the customer provided kitchen faucet. While installing I noted that the soap dispenser was poorly installed and is severely bent. I discussed this with Andrew, who stated that he is not concerned with the old soap dispenser, as he has plans of installing a water filtration faucet installed that space. I discussed the options for installing a reverse osmosis system, and have attached an estimate for installing that system. This includes the system, faucet, and alternative location (inside utility closet, to save space under the sink). I discussed the benefits of our maintenance membership program, as it also includes an annual water heater flush. I also recommend replacing pressure regulating valve as soon as possible.
Busted pipe upon arrival. Customer stated the water is running constantly. After going in house found a half inch copper line cut and constantly spraying at full pressure, since there is no shutoff for this individual unit informed customer we could cut the line live and install a new ball valve. Gave customer estimate, customer approved estimate. Installed new half inch ball valve and shut it off to stop the leak. Also shutoff water heater because it was leaking as well. The leak is now stopped but the house is under 2 inches of water across the floor. There is also no heat or electricity in the house so more leaks may come if the temperature gets low enough.
Kitchen sink clogged upon arrival. Customer stated the sink backs up. Informed customer we could run a cable down the line to clear the blockage. Gave customer estimate, customer approved estimate. Ran cable down the line and cleared the blockage. Filled up the sink multiple times and it is no longer backing up and is making it to the clean out. Sink is draining properly upon departure
Client called us out due to some cast iron clogging issues in the home. All the drains except some of the kitchen line are cast iron pipe. Gave a couple estimates to bandaid and completely replace the cast iron. Client is going to think it over and let us know. $175 reschedule discount would still apply to quotes.
Returned and installed customer provided, extra tall, 12 inch rough, American Standard Cadet Pro. Per customer request installed the previous toilet seat on the new toilet. Flange was cracked on the right side. Installed a flange spammer as a courtesy. Had noted to customer on the previous trip that the toilet is roughed at 14 inches, but they previously had a 12 inch rough toilet and couldn’t get a 14 inch rough in the model they wanted quickly enough. Tested all work to ensure proper function and no leaks. None were found. Toilet does fill on the slower side. Possible partially closed toilet stop.
Came out for a back up occurring inside the home. Arrived and met with homeowners father. He explained what was happening and where the water was backing up out of the washing machine drain. We pulled the hallway toilet and ran the camera down the line. Located a blockage beginning at the end of the cast iron pipe before it runs through the foundation wall. Another company had previously cut out a 2’ section of cast iron to gain access to the mainline, and they replaced it back with two fernco couplings. Cast iron was unsupported and caused a belly in that section. We received approval to replace all of the old cast iron in the crawlspace back up to the foundation wall. Cut a hole in the top of the pipe and carefully shop vac’d the sewage out. Ran camera down the hole and was eventually able to clear the very large soft tissue blockage that was approx. 6’ in length. Ran water and rinsed the line clean. Inspected section of cast iron under the front porch. There is a break in the bottom
