Overall Experience
Quality
Price
Convenience
I had Chen Plumbing replace a bathroom faucet and install new hot and cold shutoff valves with new metal-braided supply lines, and the experience was excellent from start to finish. Shawn went above and beyond. Not only was he professional, efficient, and clearly skilled, but he also took the time to offer genuinely helpful tips and explanations along the way — the kind you don’t get unless someone actually cares. Everything was explained in plain English, the work area was left spotless, and the new premium faucet looks great and works perfectly. No leaks, no stress, no surprises. They provided the faucet, handled all connections, and made sure everything was solid before leaving. It’s obvious Shawn takes real pride in his work. If all service professionals were this thorough and considerate, home repairs would be a pleasure instead of an adventure. I would absolutely use Chen Plumbing again and highly recommend them — especially Shawn. My sink is thrilled. I am too. 😄
Overall Experience
Quality
Price
Convenience
Did what they said they would do: call, texted arrival time; gave me an estimate and waited for my approval before starting. We also discussed what we could do to avoid this problem in the future.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
Overall Experience
Quality
Price
Convenience
Very responsive … very pricey solution to replace the whole DWV system (it is needed). I’ll look forward to inspecting the finished product as your firm has great reputation. Thanks again for prompt service call Steve
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The technician Simeon did an excellent job going over his work, shared what was done. We were very well pleased! We will definitely recommend your Company to others.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
Overall Experience
Quality
Price
Convenience
Shane’s service was very good. He was very thorough with both his explanation and work performed.
Overall Experience
Quality
Price
Convenience
We had a rusted tub drain that Shane replaced. He did a nice job with the work. He was also very friendly with us and with our young son.
Overall Experience
Quality
Price
Convenience
Very satisfied with using Chen! Shane was professional and so helpful! Thanks!!
Overall Experience
Quality
Price
Convenience
Customer stated that there was a leak on drain under kitchen sink. Gave customer quote to replace piping under kitchen sink and reworking customer approved. Went ahead and replace piping and rework piping. Afterwards tested for leaks, and no leaks were present at this time. Cleaned up work area.
Replaced remaining cast iron pipe in basement with PVC pipe , replaced a toilet flange as well , second toilet flange was replaced by customer
Call for no hot water. Arrived and found pilot light was off. Relit unit without issue. Unit is heating. On previous visit there was significant amount of work being done in complex, with digging and boring throughout complex. This customer also called several days ago about the heat being out, and I believe the gas may have been turned off or interrupted. No indication of malfunctioning equipment.
Call to provide estimate for water heater replacement Measured and checked space availability, and have provided estimates. Also tightened a gas fitting that was leaking.
Customer stated that they needed help replacing tub spout. Tub spout customer has ordered is slightly different than the original one and requires a more invasive approach to replace it. Customer didn’t want us to take the invasive route to install tub spout that she currently has. So Customer ordered another tub spout and will give us a call once it comes in.
Customer stated that they were having high water bill. Checked inside home and didn’t notice any leaking and also checked under crawlspace with no visible leaks. While at the meter hissing sound. Recommended to customer to have water service line replaced. Customer signed off on estimate. Will return to install new water line on a later day and also credit back $49.
Call for no hot water. Arrived and spoke with Eric. Hot water stopped working yesterday. After diagnosing and attempting repairs, we found a defective/failed part. The part is unavailable locally and must be shipped. Diagnostic notes: Cut condensate drain line to ensure no blockage. Cleaned debris port. Air intake free of blockage and debris. Concentric vent is installed correctly and functioning normally. Water pressure good at 50 psi on a weekday at ~930am. Removed cover. No signs of distress or deterioration. Moderate amount of dust. Air intake intake filter had some debris, but not enough to cause an issue. Removed intake motor and disassembled. No blockage or debris present. Air butterfly valve is difficult to turn. When testing, butterfly valve makes grinding noise and does not cycle. Contacted Rinnai support and they also isolated the failure to this component. Contacted all available plumbing supply houses. Part required is unavailable and must be ordered. Discussed find
Client called us out due to their main sewer line outside being completely backed up into the home. There is a clean out out back right behind home. Removed clean out cap and it instantly started flowing out with water and sewage, indicating an issue somewhere on the sewer line. With the length of the line and it being unknown exactly where the sewer line was running to, we decided it to be best decision to get the water pressure jetter and put it in line to clear it out enough for us to see what the issue is. We did just that the entire length of the 100’ or so sewer line. We found a few issues in the line, all of which are within about 25’ of the back of the home. Found a major root intrusion, and also saw a couple cracked pipes which are going to catch paper and such and cause issues along with the roots. Client has temporary relief but those issues in the sewer line need to be addressed to prevent this again. Took pictures and videos of everything, and marked the yard in back wher
Client called us out due to their main floor powder room toilet slightly leaking at the base, down into the crawl space. While in crawl space we noticed the water pressure reducing valve looked original to home so we checked the water pressure. It was over 130 psi, which is much higher than the ideal range of 50-79 psi. Today we replaced the failed pressure reducing valve with new watts 25aub prv and new ball valve for shutting water off to home. Set home pressure to right around 60 psi. 1 yr warranty on pressure reducing valve
Client called us out today Jan. 1, due to their shutoff for the hose bib being turned off and them not knowing how to turn it on, and also the kitchen faucet was not putting out any water. Supply lines are built in to the faucet and there is water at the shutoffs, indicating something is wrong inside the faucet. Gave estimate, client said Home Depot would install it cheaper and we were on our way. Waived service fee. Reschedule discount is no longer applicable if future work is needed.
Quoted 40 gal electric water heater replacement today
Replaced a old Bosch tankless water with navien npe 240 A2 water heater
Client called us out today due to a clogged main sewer line outside. There are 2 clean outs and both were holding water. Best choice was to jet the entire line with high pressure water and clear the blockage/clean out the pipe so we could see the issue. After multiple passes we were able to break the clog free then ran sewer camera to inspect. There don’t seem to be any issues, UNTIL after the 2nd clean out by the sidewalk, under the sidewalk. To repair this issue, we would have to bust up the concrete sidewalk, then dig down about 3’ with the backhoe to the sewer line, to then cut out the problem section and repair it. Client will need to check with the city to verify it’s OK for us to dig up the sidewalk, also wouldn’t be a bad idea to have them tell you where your responsibility stops as far as sewer line is concerned. Left estimate to complete that work. Pics and videos included with invoice. No warranty on clogged drains Commercial service fee is not waived. Charged card on f
Called out for a leaking water heater. Water heater had rusted through, wag valve had done its job and stopped the leak from getting worse. Received approval to replace water heater and install new flood stop device. Tested to ensure proper function and a leak free install. Went around to all bathrooms and cleared discolored water and sediment from each fixture. Kitchen faucet electronic solenoid was clogged and causing faucet to leak water constantly. Customer had the replacement part already so we swapped it out. No further issue.
For this job, gas line for the natural gas grill had a hole in the gas line. I could hear it from where I was standing, and I put some bubble solution on it to further identify if that is where the gas leak is coming from the customer said it was somewhere in that area and I was able to locate it didn’t think that we were gonna have to do a gas pressure test to find it because it was after a shut off valve so it would be kind of pointless if we were to do a gas pressure test so therefore it wasn’t needed. I was able to find it and recommended. We just go ahead and replace that supply line with brand new one went and picked one up from Ace Hardware because that is the only place that sells them locally and put it in. Went back with the quick connect and into the grill once complete no leaks tested it after tested the grill after to make sure it lit up the customers all set and no further issues at this time.
