6399 Jimmy Carter Blvd
Norcross, GA 30071
6784918361

Local Reviews

Rated 4.9 out of 5 stars based on 1186 customer reviews

As always, Tim Chen gets it done

We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim

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Excellent service and very affordable

Great experience with Chen Plumbing! Chase was kind, thorough and very informative.

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Job well done!

Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!

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Very professional and courteous

Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.

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Excellent service

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Great service! Very fair price!

The service I received from this company was impeccable. These guys are professional and all work is performed according to code. The prices are also fair. I highly recommend this company!

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Excellent Service!

Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!

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Excellent

Dawson was awesome. Quickly got the job done.

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Professional and caring about me as a client.

I really appreciate Tim Chens prompt reply and concern for my issues.

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Great service

Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.

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No

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Excellent service

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Excellent Service

Chase and Christian did a great job and very quickly. Much appreciated.

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Excellent Service!!

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Helpful and Communicative

Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.

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Job Locations

Shane  S.

Shane S. Job Checkin

For this customer, we installed a brand new half horsepower garbage disposal in the kitchen. The other one was from 2015. However, we did try to gym for replacing the unit and unit to be unjammed and as a result needed to replace the unit so that is exactly what we did swapped it for another half horsepower garbage disposal And the customer is all set with a brand new one installed the new waste flange with brand new putty had to be very gentle on the type of sink this was it was partial cast-iron and partial plastic acrylic. It was an older blue sink so I’d be very careful on Putting the new disposal in once complete. There are no leaks. The water pressure on the house is 45 psi the water heater is in the attic unfortunately I didn’t get to take a look at that. CUSTOMER is all set with a new disposal.

For this customer, we installed a brand new half horsepower garbage disposal in the kitchen. The other one was from 2015. However, we did try to gym for replacing the unit and unit to be unjammed and as a result needed to replace the unit so that is exactly what we did swapped it for another half horsepower garbage disposal And the customer is all set with a brand new one installed the new waste flange with brand new putty had to be very gentle on the type of sink this was it was partial cast-iron and partial plastic acrylic. It was an older blue sink so I’d be very careful on Putting the new disposal in once complete. There are no leaks. The water pressure on the house is 45 psi the water heater is in the attic unfortunately I didn’t get to take a look at that. CUSTOMER is all set with a new disposal. For this customer, we installed a brand new half horsepower garbage disposal in the kitchen. The other one was from 2015. However, we did try to gym for replacing the unit and unit to be unjammed and as a result needed to replace the unit so that is exactly what we did swapped it for another half horsepower garbage disposal And the customer is all set with a brand new one installed the new waste flange with brand new putty had to be very gentle on the type of sink this was it was partial cast-iron and partial plastic acrylic. It was an older blue sink so I’d be very careful on Putting the new disposal in once complete. There are no leaks. The water pressure on the house is 45 psi the water heater is in the attic unfortunately I didn’t get to take a look at that. CUSTOMER is all set with a new disposal.

Tim C.

Tim C. Job Checkin

Replaced a leaking gas water heater , supply and installed a new 50 gallon gas water heater , Pan and expansion tank

Replaced a leaking gas water heater , supply and installed a new 50 gallon gas water heater , Pan and expansion tank Replaced a leaking gas water heater , supply and installed a new 50 gallon gas water heater , Pan and expansion tank

Tim C.

Tim C. Job Checkin

Quoted replacement water heater to tankless

Quoted replacement water heater to tankless Quoted replacement water heater to tankless

Tim C.

Tim C. Job Checkin

Replaced a poly toilet supply line with flexible braided hose

Replaced a poly toilet supply line with flexible braided hose Replaced a poly toilet supply line with flexible braided hose

Tim C.

Tim C. Job Checkin

Installed customer supplied tub spout

Installed customer supplied tub spout Installed customer supplied tub spout

Tim C.

Tim C. Job Checkin

Today we arrived with main line blockage issue , we removed toilet in hallway , use 100 feet snake cleared blockage , after we cleared line , we did camera inspection found blockage was related to old cast iron pipe and customer flushed lots wipe down the line , pipe need replacement with pvc

Today we arrived with main line blockage issue , we removed toilet in hallway , use 100 feet snake cleared blockage , after we cleared line , we did camera inspection found blockage was related to old cast iron pipe and customer flushed lots wipe down the line , pipe need replacement with pvc Today we arrived with main line blockage issue , we removed toilet in hallway , use 100 feet snake cleared blockage , after we cleared line , we did camera inspection found blockage was related to old cast iron pipe and customer flushed lots wipe down the line , pipe need replacement with pvc

Chase B.

Chase B. Job Checkin

Shower leaking upon arrival. Customer stated the shower leaks when someone is taking a shower. Customer stated he had the shower recaulked a few years ago and it fixed the issue but now it’s leaking again. After filling up tub and running shower found the water and drain lines not leaking. Informed customer the water could be due to the grout failing and having cracks for water to escape and that’s why it’s happening when someone is showering only. Left customer with estimate to redo tub and overflow just based on the look of those drain lines. Reliable will be in contact

Shower leaking upon arrival. Customer stated the shower leaks when someone is taking a shower.  Customer stated he had the shower recaulked a few years ago and it fixed the issue but now it’s leaking again. After filling up tub and running shower found the water and drain lines not leaking. Informed customer the water could be due to the grout failing and having cracks for water to escape and that’s why it’s happening when someone is showering only. Left customer with estimate to redo tub and overflow just based on the look of those drain lines. Reliable will be in contact Shower leaking upon arrival. Customer stated the shower leaks when someone is taking a shower.  Customer stated he had the shower recaulked a few years ago and it fixed the issue but now it’s leaking again. After filling up tub and running shower found the water and drain lines not leaking. Informed customer the water could be due to the grout failing and having cracks for water to escape and that’s why it’s happening when someone is showering only. Left customer with estimate to redo tub and overflow just based on the look of those drain lines. Reliable will be in contact

Chase B.

Chase B. Job Checkin

Gave customer estimate to install new recirculating pump with a crossover T in the upstairs bathroom. Will also be installing new 4 inch lavatory faucet upstairs that is supplied by us. We will be out tomorrow afternoon to complete the work

Gave customer estimate to install new recirculating pump with a crossover T in the upstairs bathroom. Will also be installing new 4 inch lavatory faucet upstairs that is supplied by us. We will be out tomorrow afternoon to complete the work Gave customer estimate to install new recirculating pump with a crossover T in the upstairs bathroom. Will also be installing new 4 inch lavatory faucet upstairs that is supplied by us. We will be out tomorrow afternoon to complete the work

Chase B.

Chase B. Job Checkin

Gave customer estimate to install traditional tank 50 gal electric water heater and a estimate to install a 50 gal heat pump water heater

Gave customer estimate to install traditional tank 50 gal electric water heater and a estimate to install a 50 gal heat pump water heater Gave customer estimate to install traditional tank 50 gal electric water heater and a estimate to install a 50 gal heat pump water heater

Tim C.

Tim C. Job Checkin

Quoted for water heater replacement

Quoted for water heater replacement Quoted for water heater replacement

Chase B.

Chase B. Job Checkin

Basket strainer leaking upon arrival. Customer stated the basket strainer has a slow drip. Informed customer we could replace the basket strainer. Gave customer estimate, customer approved estimate. Installed new basket strainer. Filled up sink all the way and let drain to check for leaks. Found no leaks. Basket strainer is no longer leaking. No leaks upon departure

Basket strainer leaking upon arrival. Customer stated the basket strainer has a slow drip. Informed customer we could replace the basket strainer. Gave customer estimate, customer approved estimate. Installed new basket strainer. Filled up sink all the way and let drain to check for leaks. Found no leaks. Basket strainer is no longer leaking. No leaks upon departure Basket strainer leaking upon arrival. Customer stated the basket strainer has a slow drip. Informed customer we could replace the basket strainer. Gave customer estimate, customer approved estimate. Installed new basket strainer. Filled up sink all the way and let drain to check for leaks. Found no leaks. Basket strainer is no longer leaking. No leaks upon departure

Tim C.

Tim C. Job Checkin

Provide 4 quotes today , customer will decide which and we will come back next week

Provide 4 quotes today , customer will decide which and we will come back next week

Chase B.

Chase B. Job Checkin

Water heater not lit upon arrival. Customer stated they had a new gas line ran to the fire place and now they have no hot water. After checking to make sure the gas was on to the house, informed customer we could relight the water heater. Gave customer estimate, customer approved estimate. Relit water heater and made sure it fired up properly. Water heater is working properly and customer should have hot water in 30-45 minutes

Water heater not lit upon arrival. Customer stated they had a new gas line ran to the fire place and now they have no hot water. After checking to make sure the gas was on to the house, informed customer we could relight the water heater. Gave customer estimate, customer approved estimate. Relit water heater and made sure it fired up properly. Water heater is working properly and customer should have hot water in 30-45 minutes Water heater not lit upon arrival. Customer stated they had a new gas line ran to the fire place and now they have no hot water. After checking to make sure the gas was on to the house, informed customer we could relight the water heater. Gave customer estimate, customer approved estimate. Relit water heater and made sure it fired up properly. Water heater is working properly and customer should have hot water in 30-45 minutes

Simeon R.

Simeon R. Job Checkin

Cut out old cast iron ptrap and install new pvc. Customer stated that once we left, they ran tub and tub started leaking. Returned and found that P-trap had a hole in it so went ahead and installed new PVC p trap and tested. During test found out now overflow was also leaking. Went ahead and installed new waste and overflow kit. Tested by filling tub multiple times in dropping and also for running about 10 minutes and no leaks were present at this time. Cleaned up work area.

Cut out old cast iron ptrap and install new pvc. 

Customer stated that once we left, they ran tub and tub started leaking. Returned and found that P-trap had a hole in it so went ahead and installed new PVC p trap and tested. During test found out now overflow was also leaking. Went ahead and installed new waste and overflow kit. Tested by filling tub multiple times in dropping and also for running about 10 minutes and no leaks were present at this time. Cleaned up work area. Cut out old cast iron ptrap and install new pvc. 

Customer stated that once we left, they ran tub and tub started leaking. Returned and found that P-trap had a hole in it so went ahead and installed new PVC p trap and tested. During test found out now overflow was also leaking. Went ahead and installed new waste and overflow kit. Tested by filling tub multiple times in dropping and also for running about 10 minutes and no leaks were present at this time. Cleaned up work area.

Shawn B.

Shawn B. Job Checkin

Call for water heater not producing hot water. Arrived and met with Kelsey. She said the water heater stopped working in the last day. They tried resetting the breaker and switch and it had no effect. Inspection: water pressure read ok at 60psi on a weekday midafternoon. Water heater is an 80 gallon electric unit. Unit is plumbed in for a recirculating pump, but no pump is present. When checking power I found breaker has not been tripped, and power was going to unit. However, there was a leak on the hot out nipple, and water has entered the electrical box. Water was inside, and wires have melted together. Due to age of unit and risk of further electrical issues, Ms. Kelsey elected to replace the unit. As they have removed the tub from the master bathroom, and this is a three bathroom house with only Mr. And Mrs. Sanders living here, Kelsey asked if a smaller water heater would suffice. I discussed the possible shortcomings, including less available hot water and potential for longer

Call for water heater not producing hot water.

Arrived and met with Kelsey. She said the water heater stopped working in the last day. They tried resetting the breaker and switch and it had no effect.

Inspection: water pressure read ok at 60psi on a weekday midafternoon. Water heater is an 80 gallon electric unit. Unit is plumbed in for a recirculating pump, but no pump is present. When checking power I found breaker has not been tripped, and power was going to unit. However, there was a leak on the hot out nipple, and water has entered the electrical box. Water was inside, and wires have melted together.  Due to age of unit and risk of further electrical issues, Ms. Kelsey elected to replace the unit. As they have removed the tub from the master bathroom, and this is a three bathroom house with only Mr. And Mrs. Sanders living here, Kelsey asked if a smaller water heater would suffice. I discussed the possible shortcomings, including less available hot water and potential for longer Call for water heater not producing hot water.

Arrived and met with Kelsey. She said the water heater stopped working in the last day. They tried resetting the breaker and switch and it had no effect.

Inspection: water pressure read ok at 60psi on a weekday midafternoon. Water heater is an 80 gallon electric unit. Unit is plumbed in for a recirculating pump, but no pump is present. When checking power I found breaker has not been tripped, and power was going to unit. However, there was a leak on the hot out nipple, and water has entered the electrical box. Water was inside, and wires have melted together.  Due to age of unit and risk of further electrical issues, Ms. Kelsey elected to replace the unit. As they have removed the tub from the master bathroom, and this is a three bathroom house with only Mr. And Mrs. Sanders living here, Kelsey asked if a smaller water heater would suffice. I discussed the possible shortcomings, including less available hot water and potential for longer