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I really appreciate Tim Chens prompt reply and concern for my issues.
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Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
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Chase and Christian did a great job and very quickly. Much appreciated.
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Shane Silva was great! He discovered the problem and resolved it in a very professional manner great workmanship and great communication.
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Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Overall Experience
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Convenience
For this job we were going to stub the toilet line out for the new flange and run the new water line, the county has to come out and find the water meter, once the meter is located we will come back and finish part of the job. At this time we have to wait o. The county to do the locate and complete the job. Came back out to the straw because the county located the meter was able to turn off the water and start the small re-pipe that we recommended to do redid the toilet supply line and reconnected into he hose Bibb line, used cpvc transition fittings to go into Pex and tied all the connections in. Removed all the near by shark bites and push to connect fittings, customer wanted us to go into the wall and repipe the line in front of there, so therefore I cut a small square to access the line and fed the new pipe down. Made sure the pipes were secure. No leak from, installing the new pipes.
Remove gas shut off valve and install new one. Customer needed to move gas line from behind stove to get stove to fit. Was able to just replace shut off valve and cut flooring slightly to make it work. Also did shut off valve replacement live per customer request and stated to customer to have windows and doors open for a few hours. Also customer wanted quote for drain pipe leak repair. Also will send estimate for water heater do to age.
Customer had stoppage affecting kitchen sink drain line attempted to drop trap and run small machine, but was unable to clear found 3 inch cleanout in ceiling in basement below removed cap ran machine was unable to clear. Will need to bring Jetter tomorrow to further attempt to clear line.
Call for loose toilet after recent work, and a shower system replacement. Arrived and inspected all requested items. This included the powder room toilet being loose. This was resolved by reapplying the adhesive sealant. It appears as if toilet was moved slightly prior to complete adhesive cure. Toilet is not moving by the time I left the job site. Shower system was a panel style system of unknown brand. A new system was present on site. The complaint for the old system was that it had very low pressure, it took a very long time to get hot water, and the electrical components were not functioning. I removed old unit and found supply lines protruding 5rough a small hole in the tile. Tile was broken in several places behind the unit, likely during this systems installation. I had to turn water off to the home during this work because shut off valves were inaccessible inside the wall. Due to the nature of these panel systems, I went through all connections inside the panel with water o
Hose Bibb and shower dripping constantly upon arrival. Customer stated her water bill went up because the shower and hose Bibb won’t shut off. Informed customer we could replace both. Gave customer estimate, customer approved estimate. Installed new front hose bib, and new single handle shower valve in the back bedrooms bathroom. Turned water on to check for leaks, found no leaks. Check to make sure new shower valve anti scald device was set properly. Shower is getting hot and cold water and no leaks upon departure. Hose bib is no longer dripping. Everything is working properly. No leaks upon departure
Left quote to dig up sewer line and perform spot repair. Customer approved. Will return tomorrow to complete repair.
For this job it was to replace the hot and cold shower stems, I was able to successfully remove and replace the hot side with a brand new gerber stem, there is no further leak from that. However the cold side stem will need to be chipped away from the back side to remove the stem and reason is due to fact that mortar is blocking the the nut to get it out. Y recommendation is to remove the drywall on the backside and chip the mortar from the back side and then replace the stem. At this time the homeowner wants to think it over and wait to do that. I am charging half due to the fact that I only did have of the Job. Water pressure is at 75 psi.
Client called us out due to their main floor bathroom toilet running intermittently and it was also leaking from a rusted tank to bowl bolt on left side. It was decided best to replace the old toilet. Installed customer supplied American standard 2 piece toilet in place of old and leaky one. Toilet flange was in good condition. Sat down new wax ring and closet bolts, the sat the new toilet. Fastened it down, shimmed it, tested for leaks, then caulked around the base leaving back 1/3 open for water to escape if it leaks. Advised client give til tomorrow to use for caulking to set. 1 yr labor warranty
Remove existing toilet and haul away. Install customer supplied toilet and repair toilet flange. Customer needed toilet replaced. Gave customer quote to install customer provided toilet and customer agreed. Removed old toilet and hauled the way. Inspected flange and found that flange was broken and recommended to customer to have it repaired. Went ahead and made repair on flange. Set new toilet down and tested. No leaks present at this time. Caulked around base of toilet and cleaned up work area. Would let caulking dry for minimum of 12 hours before use.
Toilet slowly leaking into bowl. Confirmed with dye test. We replaced flapper, tank continuing to leak. Removed tank and replaced the flush valve. Still continuing to leak. Believe there is a hairline crack in the porcelain causing it to leak. Returning Friday to do other estimates and offered to replace toilet for free if customer purchase the toilet they want.
We replaced a water service line from water meter to crawl space , installed new shut off valve after meter outside and also new shut off valve in crawl space , replace one toilet fill valve and three new flapper installed .
Customer wants to discuss pricing. Will give a call back later today to approve work.
Use auger to attempt to clear toilet stoppage. Customer stated that there was a toilet that was backing up and only the toilet that was backing up. Stated to customer that the first step to attempt to clear stop will be using a toilet auger and customer agreed. Went ahead and ran auger through toilet and got stoppage cleared. Tested toilet by flushing multiple times and now the toilet is flushing as it should. Also noticed that toilet was rocking. Also water heaters from 2016 coming up on 10 years of age. Will send estimate to pull and reset a toilet and replace water heater.
For this CUSTOMER, we went ahead and replaced the kitchen sink faucet due to a leak on the internal supply line. There is no fix for it in that case we had to go ahead and replace the faucet so that is exactly what we ended up doing with that mind, the customer supplied us with a brand new Moen faucet and one head and installed that Moen faucet came with pre-existing supply lines. Tied everything together and there’s no further leaks at this time. Customer also wanted me to take a look at the washing machine drain line. They had painters come in and remove a zip tie from the supply line and the drain line so I added a new one and no extra cost
Black polybutylene water service had developed small leak on exterior of house due to the angle it was installed at. We cut out the pipe coming through the wall. Ran new copper pipe back through the wall and connected it to the existing lines bi5 inside and outside the house. Sealed both sides of the penetration with hydraulic cement, and spray foamed between the concrete. Pipe did have a PVC sleeve already going through the concrete. Tested to ensure a leak free installation. No further issue at this time. 1 year warranty on repaired section only. Thank you for choosing Chen plumbing.
