Second time having Cody come out. He's incredibly thorough and honest. I highly recommend him and will specifically ask for him in future projects.
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Both Cody & Chase were personal and professional in demeanor.
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Water heater and pressure valve installed with professionalism and clean job site!
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Chens plumbing did a great job. They came out late and got us squared away fast.
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I just want to thank Cody and Chien plumbing for doing a great quick job replacing a faucet and adjusting the heat and water pressure in my kitchen. Very professional service!
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I have used them before many times so I am using them again. Their service is excellent and I am happy to have used them for 15 years.
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Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
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Returned because customer backed up again since previous snake visit. Customer agreed to do sewer replacement so we collected a job deposit for today and snaked drain again today for no charge. As of now, drain is up and flowing again but recommend using minimum water until drain/sewer line is replaced.
Gave customer options for repair/replacements. Customer will call back with answer after decision.
Customer had a leaking chrome trap under sink on main floor. Made customer aware that replacing the whole waste arm into the wall and reconnecting to the stack is recommended. This is due to the likelihood that copper will leak when cut into repair the drain line. Customer acknowledged the risk and requested repair over whole line replacement. Manually cut the copper water arm under the sink and installed a new pop up and a new trap. Tested all work to ensure proper function and no leaks.
Gas smell , checked gas piping , no leaks , smell is coming either from tankless or furnace exhaust termination.
Came out today to look at the 25 yr old 40 gal short model nat gas water heater on a stand in garage. No active leaks on water heater, but home water pressure is almost 120 psi which is much higher than the safe range of 50-79 psi. While replacing the water heater the pressure reducing valve will need to be replaced to keep the warranty on the new water heater in tact. Emailed estimates. Client will need to let us know when they decide to replace the water heater a couple days ahead of time, and we can get the permit pulled for the water heater. If permit is pulled, we may have to replace the vent piping for the water heater up into the attic, as the way it is currently is not “technically” up to code, but it is fully and safely functional. This would be additional cost on the customer if so. Extended 4 yr tank warranty available for $400 additional to current quote. Free estimate.
Customer had drain issue located in master bath sink. Ran small machine approximately 20 ft and cleared line. Filled sink and drained to check for proper drainage function. Also found TET to be bad and improperly supported. Replaced tank and secured tank with bracket.
Customer stated that the toilet isn’t flushing. Also, customer mentioned a few weeks ago. Someone came out and cleared the main stoppage. Tested all fixtures in home and only noticed one toilet in master bath, not flushing. Use toilet auger to clear stoppage and now toilet is flushing as it should. Give customer options to run camera from clean out, but at this time customer didn’t want to proceed with a camera inspection. Also stated that pressure is higher than it normally should be and also that main water service is galvanized.
Came out today due to a leak showing in the basement. Discovered a cracked cast iron sewer line that was leaking. We then removed the clean out cap, then ran the sewer camera down the line. The entire length of the old terracotta sewer line has roots infested In the line. There are also a couple connections in the line that look to be broken. There’s a few different ways to address this situation. We are working up solid quotes for those options and will be in touch with customer in the next day or 2.
Checked water heater we installed in 02/25 , all good with water heater , removed master shower scald guard new faucet installed by others
Tenant stated that lavatory faucet upstairs in hall bath wasn’t draining. Took a look and found that lavatory wasn’t draining and also leaking from joints on drain. Recommend to customer to clean drain pipe and replace section of pipe and customer agreed. Went ahead and cut out section of piping and cleaned out drain. Pulled out lots of different debris including hair. Installed new piping and now sink is draining as it should and no leaks on the drain. Did find water leaking on faucet itself when on and recommend customer to have faucet replaced. Will send estimates to do so. Also tenant mentioned that in garage water was coming through ceiling. At this time stated to customer that most likely water came through ceiling was the water that was leaking from drain. Recommended that if spot on ceiling get worse we will need to cut. In bath upstairs ran water at all fixtures and flushed toilet multiple times and didn’t notice any other backing up/leaking. Cleaned up work area. Chen plumbin
Customer had a small amount of water showing up incrementally under garbage disposal. Disposal is a 3/4 disposal with stainless blades and platform. The water is leaking from the bracket for the disposal. It wasn’t even hand tight. Tightened the mounting bracket back and the leak stopped. Disposal isn’t showing obvious signs of heavy wear or rusting. Customer’s water heater is over 12 years old. Spoke with customer about replacement options. Customer declined work at this time for the heater. Replacement due to the relative age is strongly recommended before the risk of damage from a leak increases.
Customer had a stoppage in sister’s toilet in hall bath. Ran a closet auger and pulled out half of a magic eraser sponge. This restored the toilet to normal function. Checked house pressure at 80 psi. Left a quote to install a better flushing toilet as well as a quote to correct the pressure in the house. Heater is only 5 years old and the thermal expansion tank is still functional.
Installed Flo by Moen smart valve. After installation checked for leaks and proper function. Set up app with customer explaining app functions and device controls.
Came out for mainline blockage. No cleanout access. Pulled toilet in powder room. Ran camera and found blockage 5’ down the drain from the toilet in an old section of cast iron. Cleared the soft tissue blockage. Inspected the drain down to the street. Sewer line has been replaced on exterior of home. Blockage caused by flushing too much paper at one time into old cast iron. No bellies or breaks, just lots of scale build up. Gave quote to install cleanout outside, or to replace section of cast iron under the slab. No further issue at this time. No warranty on drain cleaning.
