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Cody did a great and thorough job checking out the issue and explaining what could be happening and how to fix it .
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Cody and the gentleman with him provided a great customer experience and exceptional service. They were knowledgeable, friendly and efficient. I truly appreciate them.
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Shawn, like every Chen Plumbing technician we've ever had, was incredibly thorough in evaluating the situation, explaining the issues, and outlining service options. Shawn was also very friendly and respectful, a delight to have work at our home.
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I have always been pleased with Chen Plumbing- and today was another great experience. Professional, courteous, and informative every step of the way.
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Shane was so kind, competent and professional. He provided estimates for a few things that could be needed and was ok with me just getting one thing done. Such a pleasure to see a man who loves his job and moves in the world in that mindset.
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Fast service, clear and timely communication, fair prices, excellent follow through. I'm very satisfied.
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It was a great experience working with Shawn. He is very professional, knowledgeable, easy to talk to, and thorough. I would recommend him to anyone needing a plumber.
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On time, knowledgeable and polite! Will definitely be using Chen Plumbing (Chase) in the future!
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Customer wants to wait for decision. Gave options to clear and check line. System is not currently backed up. Explain to customer that system is subject to change.
For this job the customer has a a leak on their side of the driveway, where there is an irrigation line I would presume along that side as the leak is very close to the driveway. The water meter is on the opposite side of the house from where the leak is, and I would find it really hard to believe that the waterline goes across the driveway and then underneath the driveway all the way to the house so therefore I believe it is an irrigation system issue now when I turn off the shut off valve on the inside of the house to verify that there is no leaks inside the house because the meter was moving prior when I turn off the shut off valve inside and look at the meter at the meter does not spin so therefore I believe it is an exterior leak from the irrigation system I do not know where the irrigation shut off valves are the CUSTOMER will have to get an irrigation plumbing contractor to take a look at his irrigation system. As of right now there is no water being currently ran. There is no f
Customer will call back will decision for work.
Installed customer supplied two bidet seats , new fill valve , install RO system with hole drilled in granite , fixed hot water low pressure for kitchen faucet
For this job, the customer supplied us with a brand new kitchen sink faucet that he wanted to get installed so therefore that is what we did today we install a new kitchen sink faucet for the customer. He supplied a Delta faucet. The shut off valves were also leaking and or not closing all the way so the customer wanted to get those replaced so that is what we did went back with Two half-inch male adapters with some threaded angle stops to complete the project today. Also took a look at the water pressure the water pressure is extremely high for the house. It is reading 130 to 140 psi which is indicating street water pressure so therefore I recommend getting the pressure reducing valve replaced due to the high water pressure at this time. There are no leaks on the kitchen sink faucet with the new supply lines and or the angle stops the customer is all set at this time. There are no further issues.
For this customer, the gas to his grill outside wasn’t getting any gas to the grill so I looked around to find where the shut off valve is or if there’s a problem with the gas line did not smell gas so that is good but more importantly could not find the gas shut off valve located the gas shut off valve underneath the range cabinet And it was turned off there however he had a weird configuration with his gas piping so therefore I recommended to clean it up and push the gas line with the quick connect backwards so his kids don’t start playing with the gas line and potentially cause an issue so that is what I recommended and that is what we did install the new 90 with the 2 inch nipple fall by the gas shut off valve and then a close nipple to connect the quick connect into it once that was complete. I tested the gas piping work that I did with bubble solution and there’s no gas leaks water pressure is at 45 psi And the customer has a fairly new Bradford white water heater 75 gallon with
First customer they were shopping for different estimates to get a customer supplied water heater installed. They are looking for the cheapest bid possible to get the work installed in order for me to bring it up to code and up to Chen plumbing standards. I’m unable to do it any cheaper due to the fact of what the work would entail provided four different solutions of what we could do. They have already supplied the water heater. It is a 40 gallon A.O. Smith gas however they currently have a 50 gallon natural gas by whirlpool. I recommended to swap 50 to 50 rather than 40 to 50 did not check water pressure due to the fact that the water heater was too old to check it at the drain spout and I had a feeling it would leak if I touched it at this time it’s just an estimate.
For this job, the Roman tub faucet will need to be replaced not just the cartridges, but the whole faucet will have to cut the fiberglass underneath and essentially replace the Roman tub faucet, this will be done whenever the homeowner approves the work we will need to cut the fiberglass but we will not be putting the fiberglass back due to the fact we do not do fiberglass repair. Some additional pipe work will be needed to install this new valve and all the parts going to it at this time. No work will be performed. Try to take the old cartridges out today. Turned off the water and try to put the new ones in. However, I was unsuccessful due to the screws that were inside the hot the cold the cold one is the problem we were going to go ahead and replace both cartridges but at this time we are not.
Replaced a 50 gal electric water heater, replace and relocate main water shut off and Prv , expansion tank
Replacing old water heater due to age. Installed 40 gal short water heater. Also found pressure to be high and suggested to replace PRV and main valve located in crawlspace. After replacements, checked for leaks and proper function. Pressure is now set at 60 PSI.
Call for toilet issue. Spoke with Kristen and she showed me the toilet. When testing I found that flapper wouldn’t close all the way sometimes. The chain from the handle to the flapper was twisted and slightly tight. I adjusted chain and was unable to replicate issue. Pressure is reading very low, at. 40psi. I recommend replacing pressure regulating valve soon, as abnormal low reading can be early warning signs of failure.
Leak in the ceiling at kitchen area , found very loose toilet in master bathroom, did pull and reset with flange repair today
Call for steam shower issue. Arrived and met with Austin and Ms. Josephine. Austin states that the steam unit in the master shower has power, but won’t produce steam. It has been installed for many years, potentially 7-10 years. It has worked fine until the last few months. Inspection revealed the following: Steam control unit in shower does have power. Steam unit is located in the attic above master bathroom. Flood stop automatic shut off was showing that it has activated, and the valve was closed. Rust marks and signs of water escape present on the side of the unit and the drain pan. T&p line empties straight in to pan above flood stop sensor. I turned valve open, and Austin stated steam unit still not functioning. To ensure we assess the entire system, I went to check water pressure at the water heater. Water heater located behind master bathroom on second floor (there is another water heater in the home). As soon as we found the water heater I discovered the install has signific
