I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
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Braulio and his assistant today were great. This was his second visit and he was well informed and made sure I understood all the needed to happen and why. I was very appreciative of his respect for my home with shoe covers and his overall disposition. Thanks Braulio
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I will be asking for Cody A in the future if we require any work to be completed.
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Very respectable, professional, and great work. I hope to have him back
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Braulio was so kind and appeared very concerned and knowledgeable about resolving the issues I was experiencing. I look forward to him returning this week to finish the job
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The best plumbing company in atlanta! i’ve used Chen plumbing for many years and they always do a great job, fast, at a reasonable price. cody lead the work on a big project recently and he was great. friendly and knowledgeable. thank you!!!
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Tim was courteous and got the job done quickly and cleanly.
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Customer had a slow draining kitchen sink and a stopped up toilet. Cut in a cleanout, ran a camera, and ran chains to clear blockage of wipes and grease about 20 foot past the cleanout. Ran the camera around 85 feet and found clear pipes except for the grease in the cast. Jetting is recommended for a more long term solution. Pulled toilet that was backed up and reversed augured the toilet to see what was stopping up the toilet. Cautioned customer that the augur may scratch the toilet and that if it can’t be freed we might have to break the toilet to see what it is. Removed and reversed augured the toilet and found that it was clogged with tissue paper. Augered the toilet and then had to reverse augur. Pulled toilet and confirmed no water standing in the vertical drain. Confirmed no additional stoppages in the trap. The toilet isn’t flushing correctly. Informed customer it appears to be a toilet issue. Customer will contact American Standard.
Customer needs smoke test to identify if smell is coming from plumbing.
Homeowners state that they have a few plumbing issues they wanted fix which included a couple of faucets and shower that leaks. Upon arrival homeowner greeted me they garage door and explained the situation took me to the kitchen sink the sink in the pantry the next was was the bathroom sink first floor and the other two sinks were located upstairs. I did my inspection and found that the pressure was high and the expansion tank was blown. I offered some solutions to the homeowners and they agreed to fix the pressure pull and reset a toilet and the faucets repair. I began by shutting off the meter and draining the home and went to the basement and replaced the PRV with a new model and ball valve shut off. Then I moved to the kitchen faucet and tightened the nuts on the handles the sprayer and the head I did the same to the pantry faucet and the first floor bathroom faucet. I moved to the upstairs bathroom located right side first bathroom and did a pull and reset on the toilet and had t
Came out for reoccurring back up. Found flat spot on the drain in the basement. Did sewer camera inspection. Pulled toilet on main floor bathroom. Found break in the line under the hvac condensor. Root intrusion in the line was the main culprit causing the back ups, left quote to replace damaged section of the drain line. Customer has to get hvac unit moved before work can be done.
Customer needed shower cartridge replacement for customer provided cartridge. Replaced and checked for proper operation and leaks.
Customers hosebibb needed replacement. Replaced hose Bibb and secured to wall. Checked for leaks and proper function.
Client called us out due to a water line leak in yard up by the home. It was coming out of a box cover for the irrigation system up right by the home. We turned water off per client request. Recommend they call an irrigation guy to handle repairing that leak. Water is OFF at city meter in yard by road. Charged service fee.
Customer had a leaking from the t&p valve on a water heater from August of 2014. Recommended replacement due to age of heater. Customer approved work for new water heater and gas line upgrade due to copper gas lines no longer meeting code requirements. Tested all work to ensure proper function and no leaks.
Shut water off. Remove existing kitchen faucet and furnish and install new one. Customer stated that kitchen faucet was leaking. Recommended to customer to have service valves and kitchen faucet replaced. Tested pressure before starting work and pressure was about 70 psi. Shut water off to unit. Removed old kitchen faucet and furnish installed new one. Also installed one hot and one cold service valve. Turn water back on and tested. On our work, no leaks were present at this time. Found leak on service valve for dishwasher. Tested pressure again and pressure was about 140 psi. Recommend to customer have PRV replaced and service stopped replaced for dishwasher . Will send an estimate to do so. Cleaned up work area. Recommended customer to shut water off for unit when nobody is in until pressure issue is addressed. Do to pressure being so high Chen plumbing can’t warranty work done today until pressure issue is addressed.
Came out for a sewage ejection pump that was tripping the breaker. Arrived and inspected pump. 2 year old zoeller pump. We reset the breaker and wiggled the wires. Pump kicked in and alarm shut off. Believe the float got stuck and it set the alarm off. The draw of both the pump and alarm was triggering the gfci since they were running so long. Reset everything and ran lots of water to confirm proper function of the sewage ejection pump. Recommend to the homeowner he plug the alarm into a different outlet than the pump. During the diagnostic I found water pressure was at 140 psi. We replaced PRV in the garage. Left quote for two water heaters >10 years in age. 1 in garage, 1 in basement. No further issue at this time. Set new water pressure to 70 psi.
Main sewer line back up both bathroom at main floor , removed standing sewerage in the hallway bathtub , snaked with 100 feet of big cable snake machine , can not clear the blockage due to distance and possible roots problem , locate the pipe outside in the yard and quoted replacement, will credit back half of the service today towards replacement
Client called us out today due to a water line leak inside the garage just above the water heater in the wall. It had caused a good bit of water damage in garage and to the inside pantry area as well. Referred reliable restoration to assess and deal with the water cleanup and put back. Due to the location of the leak, I had to uninstall the water heater to get access to the pipe in order to make the repair. Uninstalled the 2 yr old water heater then found a split 3/4” hot pex line just before it went up into the attic to feed rest of home. This is second leak on this same section of piping. This time, there was a split in the pipe about 2” long water was spraying out of. Removed tang section and repaired with a couple fittings and some pex a water piping. Before installing water heater back we tested for Leaks, there are none. Proceeded to reinstall the water heater and added new ball valve shutoff and new properly supported thermal expansion tank per code, as the previous install was
Water service Outdoor installation less than 60 feet in developed length:Installation of a new exterior water service line, up to 60 feet in developed length, extending from the meter or utility connection to the entry point of the building. The project includes careful trench excavation, placement of piping at appropriate depth, secure connections at both ends, and thorough backfilling to protect the line and maintain stability. Materials are selected for durability and long-term performance, and the entire system is installed to ensure reliable water delivery to the building. Note: If the property has a landscape irrigation line, this service does not include tying it into the main water service line. We can provide this as a separate service for an additional cost. Warranty: Includes a 5-year parts and labor warranty covering the full water service line installation. Completed work mentioned above, made proper connections at meter and at main line in basement,thoroughly checke
Replaced basement pump was damaged and clogged by wipe
Customer had garbage disposal go back and leak out side of disposal. Suggested to replace disposal to fix issue. Also found heater of 2008. Inside bedroom closet. Recommended to replace due to age and location of heater. After replacement of heater and thermal expansion tank with new bracket, checked for leaks and proper function. Took of trim to get heater installed in closet. Put back trim and recauked trim. Checked with customer for satisfaction of trim replacement.
