Very friendly and professional. Would definitely recommend.
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It is a breath of fresh air to have a kind representative who is knowledgeable and goes above and beyond.
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Why is it that plumbing emergencies always pick nights or weekends to happen? True to form I suddenly had water going everywhere flooding both my upstairs and downstairs. Tim Chen (678-621-6363) was here within the hour. He diagnosed and is currently fixing the problem. He has already got the restoration company on the way to get rid of the water. When it comes to plumbing, you can’t do better than Tim. 25 years have taught me that. I know the job will be done right with the highest quality materials. That’s peace of mind. . Thanks Tim. 🙂
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Shawn is that guy. 100% dependable, honest, and relatable.
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Chase and his apprentice were great. Friendly, knowledgeable, and fast.
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Shawn initially came out to our office to repair a clogged toilet. After inspection, he noticed some aged pipes and other issues that, if ignored, could be very costly and problematic in the future. Shawn provided us with multiple estimates based on our needs, explained everything thoughtfully and in detail, and we were able to get the rest of our needs taken care of within two days. The entire process was so easy, and every rep that I spoke to was kind and informative. We will definitely be contacting Chen Plumbing for any and all plumbing needs in the future!
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Tim Chen’s crew is the best. Always friendly and professional!
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Cody did a nice job. We’ve worked with him before and I was glad to see him again. Job was completed timely and as needed. My only concern is that with each call we are always asked to reschedule by the main office.
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We had an emergent leak and called around 4pm. They had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
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Cody was amazing and very knowledgeable patient and informative!! did a great job with the whole house… thank you again - Jill
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I had the best experience ever with Mr Chen. He was prompt, explained everything that needed to be repaired. Gave his honest opinion on what direction to go in that would save us future problems, which was greatly appreciated. They left the areas they worked in spotless. If I could give more than five stars I would.
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Brylen was awesome! Very thorough in assessing the situation, kept me informed of the findings, worked hard in completing the job and cleaned up the work site. I called Chen Plumbing on a Monday afternoon and they put us down for the very next morning. Highly recommend.
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This customer the icemaker waterline that was installed to the icemaker box for some reason did not turn on whenever the lever was engaged in the water was on to the home so we didn’t know why it was not working so therefore, I recommended to run a new line installed a new half inch CPPCT and converted into packs and brought it up out of the way on top of the truck with strap and metal screws once installed there are no leaks. CUSTOMER is all set to enjoy their water.
Quoted replacement water heater and Prv today
For this customer, the major complaint was BROWN water coming out of the faucet, hot and cold however, I am to determine if it is hot and cold however, I did do a bucket blast on the water heater to see if it is related to the water heater and brown water came out of the drain line for the water heater so therefore I recommended to get that water heater replaced and potentially the main waterline replaced along with it as well furthermore, the customer is having a problem with his disposal so therefore I made him a estimate with the cost for a new water heater and the cost for a new disposal all in one and that is my recommendation to get fixed at this time. The customer wants to wait. He has other bills to pay as of right now so therefore he can’t attend to this issue right now.
Fixed gas line with water in it in crawl space , no charge
Will need to cut the lead pipe and adapt to pvc then tubular in order to fix this section of pipe that’s broken. The lavatory sinks are back to back so therefore cutting the wall is not possible at this time. The stack is cast iron so I would recommend getting that repiped. However when ever they put this ptrap in they either soldered the lead or they used jb weld to make the water proof connection. For this customer went ahead and cut the lead joint out for the tubular trap because someone had welded the pipe to make the drain connection so therefore I took my bandsaw, flipped it upside down to cut the lead out along with the trap so I can make a proper mechanical connection with a Fernco and tubular trap Once I completed that there are no leaks on the tubular pop-up assembly and or the drain pipe leading to the main sewer, main leak free connections took a video to show that it was not leaking at this time. Repair has been made at this time. No further repair repairs needed at this
Today main line back up to first floor tub and toilet , we removed toilet , cleared blockage with chain snake , we tested with multiple toilet flushing and tub draining , we noticed water is coming out to the clean out on the right side the house , customer did not want us to do camera inspection, also customer stated this same issue happened about two years ago , no warranty .
For this customer took a look at what she had going on the biggest complaint for was BROWN water. The homeowner does have brown water, and I believe it is due to the main water supply to the home from the meter to the inside of the utility room in the basement With that in mind what I’d recommend for them to do is replace the main waterline however I don’t know if it is galvanized or copper. The homeowner believes it is galvanized and that is the reason for the brown water. Also doing our inspection the tankless needs to be flushed out and or replaced at some point, but I believe it needs just needs to be flushed as of right now along with that garbage disposal in the kitchen is leaking so I recommended to get that replaced as well. At this time. The customer wants to wait on doing the repairs to get things done that aligns with her schedule.
Replaced a old 50 gallon gas water heater , new Rheem water heater , expansion tank , new water shut off valve and membership discussed and signed with Ms Davis
For this customer, we did the annual plumbing inspection took a look at eight different bathrooms, six different sinks, including the two kitchen sinks in the kitchen following that took a look at the bidet and the toilet in the master along with the shower to lavatory sinks tub, and shower Following that also took a look at the master on main. The two laboratory sinks, following the tub in the shower and the toilet did a thorough inspection of everything. Nothing came up on the list other than a loose lavatory faucet in one of the bathrooms upstairs so therefore I gave an estimate for that as well. The customer had a two way clean out for their sewer line. They had to clean out one near the HVAC unit and one near the driveway so I tried to camera the one in the near the HVAC unit however I was going into water about 25 feet so therefore I used the other cleanout to go backwards into the home and there were some soft tissue blockages that I’d recommended to get those taken care of just
Quoted three options for water heater replacement
Camera inspection from clean out outside , found pvc drain under slab with some belly , replace toilet fill valve in master bathroom today , discussed and signed up membership with Mr. Adams today
Arrived today for a emergency call , water line is busted under the 1/2 bathroom sink , we opened wall and replaced stop valve
Discussed and signed up membership with customer
Unable to locate address. Customer upset, very unreasonable.
Today we replaced a main water shut off valve and Prv in crawl space . We also replaced some CPVC pipe to the eletric tankless water heater and installed service kit which did not have it previously. We also fixed low water pressure for kitchen faucet.
