Shawn was personable and professional. He came out to give us a quote for a new hot water heater. I asked for his expertise about a lantern in the front yard. He went above and beyond by explaining a gas hookups inside and outside of the home.
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Unexpected pluming issues can go south real fast. We were referred to Chen by a family friend, and tech Cody was assigned to our job. Not only was he knowledgeable and experienced, but he was honest and straightforward—which can be rare qualities these days. He went above and beyond to get the job done, and we absolutely trusted his recommendations. We would definitely recommend Chen— specially Cody to anyone needing plumbing work. 110% satisfied.
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I had excellent service and communication from the moment I contacted the company on the phone to the arrival of the technician Cody Ard, he was patient in answering my questions and addressing my concerns. Great customer service considering I needed same day service and fair pricing. I highly recommend Chen Pluming for any of your plumbing needs. I serve on our HOA and will gladly share my experience with fellow neighbors.
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Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
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Really great visit. Shawn was knowledgeable, kind, respectful, going through every step of my leak and its repair with me. I love when people repairing my home leave me more knowledgeable about my home than when they arrived, especially when it comes to preventing future problems. Shawn did all of the above in addition to fixing the leak relatively quickly, and for an affordable price. That's great because repairing the ceiling from the water damage is going to hurt badly enough. Thanks, Shawn and Chen Plumbing!
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Chase & colleague came for the first problem, but 2 days later he came back when we realized it wasn’t fully resolved and finished the job. Liked that we had consistency in the plumber; no need to re-explain everything. When a new unrelated issue arose the next day, Chase was back. He and his workmate spent the day fixing a system problem, and gave us a referral for the restoration that would be required. Chase was a good communicator. I can’t really speak to Chen’s pricing question: all but the first problem (clogged sink) needed immediate help, so we didn’t call around for price quotes.
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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim
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Call for tub not draining. Toilet and vanity draining without issue. Used small cable to clear blockage. Some hair returned on cable but otherwise blockage did not appear to be caused by misuse or neglect. PVC drain line present in yard, water flowing freely. Some cast iron may remain under house, which could have caught hair over time. Ran water for approximately five minutes after clearing. Cleaned site and work space.
Customer approved estimate for drain replacement in slab, and installation of an exterior cleanout at root infiltration site. On Friday, January 16, 2026, containment barriers were set and work area was protected. Concrete slab was open, deteriorated, cast-iron piping was removed, and new PVC was installed and tied into existing PVC in crawlspace, and to mainline leading out of house. line was camera inspected both upstream and downstream. We saw no significant defects noted beyond typical age. Concrete was in repoured and area cleaned. On Saturday, January 17, 2026, exterior excavation was completed at previous blockage location. Significant root infiltration was found and documented. A cleanout was installed at area where root was identified. Then camera inspection further down line confirmed more root infiltrations customer was then notified of root infiltrations. All new piping was properly supported, soil compacted, as well as all piping was tested. Work was performed profe
Replaced a bad 75 gallon gas water heater with a new one , no charge , warranty call
Call for toilet handle broken. Arrived and found Kohler toilet with a rusted handle. I also found the flush canister cap broken, allowing the fill tube to spray water at the side of the tank. Replaced handle with a new Kohler handle. Also replaced cap for flush canister. Tested and no other issues at this time.
Call for water heater leaking. Arrived and met with Matt and Angie. They have a 15 year old water heater leaking from the interior tank. Water is draining in to floor drain. Checked pressure on house and found it to be ~100psi @~330pm on a weekend. Water main appears to be copper, although some galvanized pipe is still present in the home. I recommend replacing water heater and pressure regulating valve. I also discussed finance options for this project and offered to assist with financing if desired.
Call for running/leaking toilet. Met with Musa and he explained that the toilet has been running and dripping water in the master bathroom. I inspected toilet and found the fill valve was broken and spraying water. Water was being sprayed at toilet handle, and on lid, resulting in drops under toilet. Shut off valve didn’t work. Also checked kitchen faucet at Musas request. Faucet is a builder grade faucet and is leaking from housing. Checked pressure and found it to be over 80psi. I provided options for repairing and replacing prv, toilet, and faucet. Mr. Musa elected to repair toilet today. I replaced toilet fill valve, supply line, and replaced shut off stem. Slowly pressurized house and checked for leaks. I still encourage replacement options for builder grade fixtures and toilets, as the age and condition of the rest of the components is still a concern. Because of deteriorated components, we can only offer warranty on our work. The high water pressure may cause damage to inst
Opened wall , fixed busted CpVC pipe for front hose bib , new hose bib installed.
Call for leak on mainline. Arrived and met with Ms. Marla. She is preparing for her late mother’s home to be sold, and the neighbors called her to say there was water flooding the backyard. They came and found a break on the main line. Several lumping companies have been out to offer opinions and estimates. My findings and recommendations are as follows: Findings: one inch pvc line from meter. Transition to 3/4 inch copper near home. Transition location unknown. No evidence of irrigation lines. Marla stated that a few points were brought up from other companies. The waterproof seal around the waterline is not holding. Hydraulic cement can be used to patch this at no additional cost. Another recommendation was to replace the copper line going through the foundation. I do not think that the copper should be replaced. The copper line is at an angle, but relief joints were already installed, and the rolled copper is intended to be used in this application. While we can replace that sec
Fixed a slow bathroom sink drain for the back bathroom
Call for sewage pump alarm. Arrived and met with Tim. They have a livery dual pump system installed outside for the whole home. The original sewer line had settling issues, which prompted Tim to have the pump systems installed approximately 15 years ago. The system has a few issues. The pumps are very deteriorated, the float switch has failed, the basin cover has settled and pushed the sewer line down approximately one inch, and the air admittance valve needs to be replaced. I discussed the issues and solutions with Tim. He would like to replace the system due to age and condition. I gave a ballpark estimate, as the plumbing supply houses open on the weekend were unavailable to provide availability of parts. Will return a call or text Monday to confirm availability and schedule replacement.
Replaced a leaking GLAV pipe in main control room with all copper pipe and propress fittings
Found high water pressure 100 psi and bad unsupported expansion tank , replaced both today with proper support for expansion tank
Customer had main line break on 1” PVC due to sharkbite repair. Gave option to repair or replace line. Also looked to replace main valve with ball valve for easier usage and replace hose Bibb with frost free hose Bibb. Repaired section of main line and waited for glue to dry. Cut on water and checked for leaks. Will return for other work. Had to redo repair because fitting separated. Waited for glue checked for leaks. Backfilled hole.
Customer stated that everything in house was backing up. Stated to customer first steps will be to pull toilet and run camera to inspect sewer line and customer agreed. Went ahead and pulled toilet in master bath, and ran camera and found that there was a blockage outside of home. Dug up at marked location and broke pipe. Now customer will be able to use bathroom throughout the night and will return tomorrow to install new sewer line from home to street. Returned and installed new sewer line from house to city. Install a two-way cleanout by home and install a 6 inch cleanout for city. Cover back soil and cleaned up work area as best as we can. Recommended to customer to wait about three weeks and then call landscaper.
Replaced leaking water heater with 50 gas Rheem , expansion tank , new gas and water shut off valves installed , replaced main water shut off valve and Prv .
