Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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The service I received from this company was impeccable. These guys are professional and all work is performed according to code. The prices are also fair. I highly recommend this company!
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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I really appreciate Tim Chens prompt reply and concern for my issues.
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Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
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Chase and Christian did a great job and very quickly. Much appreciated.
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Shane Silva was great! He discovered the problem and resolved it in a very professional manner great workmanship and great communication.
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Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
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Cut out old cast iron ptrap and install new pvc. Customer stated that once we left, they ran tub and tub started leaking. Returned and found that P-trap had a hole in it so went ahead and installed new PVC p trap and tested. During test found out now overflow was also leaking. Went ahead and installed new waste and overflow kit. Tested by filling tub multiple times in dropping and also for running about 10 minutes and no leaks were present at this time. Cleaned up work area.
Call for water heater not producing hot water. Arrived and met with Kelsey. She said the water heater stopped working in the last day. They tried resetting the breaker and switch and it had no effect. Inspection: water pressure read ok at 60psi on a weekday midafternoon. Water heater is an 80 gallon electric unit. Unit is plumbed in for a recirculating pump, but no pump is present. When checking power I found breaker has not been tripped, and power was going to unit. However, there was a leak on the hot out nipple, and water has entered the electrical box. Water was inside, and wires have melted together. Due to age of unit and risk of further electrical issues, Ms. Kelsey elected to replace the unit. As they have removed the tub from the master bathroom, and this is a three bathroom house with only Mr. And Mrs. Sanders living here, Kelsey asked if a smaller water heater would suffice. I discussed the possible shortcomings, including less available hot water and potential for longer
Replaced main water shut off valve and Prv , opened ceiling in kitchen checked wet ceiling issue , did not found active leak , possible from HVAC vent due to condensation
Cast Iron Partial Repipe - 4" for 10-25 feet, Spot Repair: Remove and replace up to 25 feet of 4" cast iron piping in a localized section of the plumbing system. The service includes cutting and removing the affected pipe, installing new sections with proper fittings, and reconnecting to the existing system. All piping will be carefully aligned and securely supported to ensure structural integrity and consistent performance. Materials and installation methods are selected for durability and long-term reliability. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Customer originally contacted us regarding replacement failing cast-iron drain pipe. After evaluation and presenting multiple repair options, the customer decided to proceed with a partial cast-iron replacement. Upon arrival we removed the affected section of deteriorated cast-iron, replumb the area
Client called us out to install their new customer supplied commercial ice maker machine. We disconnected the old unit to then install the new one already on site with all new pvc drain with vent on top of the discharge, and it ran to the floor drain grate just behind the unit. They also wanted a ball valve added on the hot line going to the dishwasher for future dishwasher installation. We installed a 1/2” sharkbite ball valve per client request. Since we were shutting the water off and all the other shutoffs In that area we’re looking rough and missing handles, we replaced 4 angle stops in the process. Turned water on to unit and it seems to be operating as it should be. Stopped a couple leaks and unit is running. 1 yr labor warranty
Upstairs behind lavatory faucet cut out section of broken cast iron piping and replace with new pvc piping. Lavatory vanity will need to be removed in order to have access to pipe. Also will need to cap hot and cold water lines. Chen plumbing may remove vanity but won’t be responsible for putting it back and also won’t be responsible if broken Went ahead and completed quoted work. Tested and no leaks present at this time. Customer also wanted us to reinstall vanity so we did so. Installed new service valves and supply lines. There will be no warranty on service valves and or vanity hook up due to vanity not being properly supported. Tested all connections and no leaks present at this time. Cleaned up work area. Also, if there’s any other leaks on cast-iron, there will be an additional charge to make repair.
Replaced a none code approved sharkbite fitting underground with a pex B fitting
Replaced grey poly water line from water meter to the home under the stair with concrete breaking and fix back , add shut off valve outside with a box Also replaced an over 20 years old 40 gallon gas water heater with a new Rheem pro gas heater , new gas shut off valve and flexible gas connector installed
Customer did not want to move forward with camera process for accurate estimate. Unable to get clearing form info
Replaced water heater with new 50 gallon gas water heater. Installed new shut off valve, PRV, and Flo device. Secured piping into the foundation wall. Tested to ensure proper function and a leak free install. Will be returning to install toilet once customer has purchased the toilet of their choosing.
Description of work as sold: Price is to open ceiling to determine potential source of leak. Chen Plumbing isn’t responsible for any repairs that need to be made to drywall. Will give pricing for appropriate repairs if the leak source can be determined. Customer had a water mark on drywall ceiling below master bath. Opened the ceiling as a courtesy to customer. Inspected the chases to each side there were water lines present. Saw no indication of leaks outside of damage marked on the bottom of the floor support for the second floor. Ran the shower for 5-10 minutes on multiples settings and was unable to recreate the leak. Found an area that was corroding from water leaking intermittently. Gave customer price to cut out leaking section, replace, and test. Saw no other leak indicators in the ceiling. Tested work to ensure proper function and no leaks. No additional issues at this time.
Customer had copper gas line going to fireplace with small leak in crawlspace. Replaced approximately 20 feet of copper gas line with track pipe. Also removed additional line in crawlspace that was terminated a while back after replacement spray tested areas of connections to check for leaks cycled fireplace for proper ignition.
Client called us out today due to the toilet another tech worked on recently not working as it should. To be sure everything was new in that toilet I installed a Mansfield red seal for the flush valve that was there, replaced the toilet fill valve, and also replaced the toilet supply line to a new braided supply due to old one being old poly. Tested our work and toilet is now flushing and filling as it should. Warranty no collect.
Returned to run new water service. Had shon directional bore water service. Connected at meter and connected to stub out. Turned on water to check for leaks. Found no leaks. Customer has new shutoff at the meter. Customer also needs to contact the city in regards to the meter not lighting up at all.
Returned and finished backfilling water line after inspection. Also customer wanted us to install customer provided shower valve. Shut water off to home and cut out existing shower valve. Installed customer supplied shower valve. Turned water back on and tested. No leaks present at this time. Also had to cut Sheetrock for shower head and let customer know that we are not responsible for Sheetrock repair. Caulked around trim and cleaned up work area.
