We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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Second time dealing with Cody and this was better service than the last time, which was already very good. He is knowledgeable, patient and precise. Can't say enough good things about Cody.
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I had a clog in the kitchen drain line which I isolated to an old 3" pipe. I asked Chen to snake the pipe to break the clog. After accommodating the re-schedule to clear the clog, Tim arrived and insisted to replace the drain pipe, then snake it and replace the perfectly good disposal. $3800. When I asked him to just snake the pipe to clear it, he refused and said I should do it myself or find another plumber. Ridiculous. The next day I DID clear it myself with water pressure and tightened the seal on the disposal. Now all is fine. Tim didn't want to do a simple job for a lower price. This is the second time he has recommended much more expensive work. Last time it was $2500 for digging up pipes when a snake clean out worked fine for $500. I won't use him again.
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Cody did a great and thorough job checking out the issue and explaining what could be happening and how to fix it .
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Cody and the gentleman with him provided a great customer experience and exceptional service. They were knowledgeable, friendly and efficient. I truly appreciate them.
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Shawn, like every Chen Plumbing technician we've ever had, was incredibly thorough in evaluating the situation, explaining the issues, and outlining service options. Shawn was also very friendly and respectful, a delight to have work at our home.
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I have always been pleased with Chen Plumbing- and today was another great experience. Professional, courteous, and informative every step of the way.
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Returned and install a new Rinnai RE199in in utility room in customer garage. Connected to existing gas, vent, and water. Set parameters to the correct setting and set temp to 125. Tested all work to ensure proper functioning and no leaks. None were found.
Call for high water bill. Arrived and discussed concerns. Water bill was $1,200 during the last bill cycle. I inspected all four toilets nd found extreme degradation of flush tower gaskets, allowing all four toilets to run constantly. Home is only five years old. Pressure is 50 psi. I recommend rebuilding or replacing all toilets, as well as installing a whole home filter to help protect the plumbing system.
Customer stated that kitchen faucet wasn’t working properly in that side sprayer was not functioning. Recommended to customer to have faucet replaced which customer already purchased kitchen faucet. Went ahead and installed. Customer supplied kitchen faucet and tested. Now, kitchen faucet is working properly, and no leaks were present at this time. Also, water heater is over 10 years old and the thermal expansion tank has failed. Recommended to have water heater replaced. Also garbage disposal has rusted through and also recommended to have that replaced. Will send estimates to do so.
Clogged basement bathroom for tub and toilet, we opened lift station lid, snake and camera unclogged line , found old cast iron pipe is in very rough condition and not enough pitch .
No issues today , told customer wait a week or two to call us back if any issues
Co leak upon arrival. Customer stated that AGL came out and found a co leak at the water heater. After looking at water heater noticed it was leaking, as well as an incorrect vent. Checked pressure and read it at 120 the building had two PRVs. Also noticed leak on 3/4 copper line and a fill valve in the basement toilet constantly spraying. Informed customer of all issues and the work that would need to be completed including 2 new PRVs, new gas line ran, new navien 240a2, running the vent outside, fixing the 3/4 copper leak and fixing the toilet. Gave customer estimate, customer approved estimate. Installed new navien 240, fixed leak, repaired copper line, and installed two new 1 inch PRVs. Turned water and gas on. Found no leaks on any gas lines inside the building and no leaks on water lines. Tested to make sure tankless was working properly. Tankless is working properly and no leaks found on any work we did. Customer has slow gas leak on the roof on a mega press union. HVAC company
Existing tankless unit not working, this unit has not been flushed , vent pipe is not correctly, used foam core pipe instead pressure pvc , gas line is 1/2 “ , best use 3/4 “ instead for 199,000 btu unit
Replaced a 40 gal gas water, new expansion tank and shut off valve, new Prv and main water shut off valve
For this customer, they had a few different wet spots in the ceiling of the living room, and we decided to open up the drywall to see if there was any pinhole leaks. We had previously been to this customer’s residence for a pinhole leak so therefore, that was my immediate thought of what it could be could also been a toilet clog that needed to be a pull and reset however, once we opened up the ceiling, we discovered that the copper waterline three-quarter was leaking so it needed to be cut out and a sexual repair was needed. Did exactly that cut out about 2 1/2 3 feet of copper pipe and went back with copper pipe I had to open up the ceiling, a little bit more rather than my one by one square once we did that there are no further leaks from the repair laid plastic down over the couch before cutting the drywall and laid plastic down over the flooring to ensure that there would be no Drywall dust collecting any drywall dust that was found. I cleaned up with the shop vac and left the hous
Customer had a leak on 1/2 copper hot line in garage ceiling. Cut and repaired the leak on the line for search for concealed leak price. Checked house pressure just over 80 psi and installed a new 1 inch prv. Customer also needed tankless serviced. Flushed the unit. Noticed on startup it coded an error 12 message which is failure to ignite. Noted this to customer. It’s only did it initially and doesn’t pose immediate concern, but if any additional issue happen diagnostics may be necessary to repair or replace components on the gas or ignition system. Replaced leaking widespread faucet upstairs.
Return to install new pressure regulating valve and shut off valve. Ran new gas line to tankless on second floor. New gas shut off valve. Installed Rinnai concentric vent and ran outside. Installed new vessel sink pop up drain assembly.
For this customer, we went ahead and checked the water pressure because the customer had a running toilet in the guest hallway bathroom the fill valve and flapper needed to be replaced so therefore that is exactly what we did but addition to that the water pressure was really really high the water pressure red at 140 pounds and then went down to 100 after I rechecked it anything after 80 PSI, it is recommended to replace the pressure reducing valve, so that is exactly what we did. We did a minor rebuild added a new pressure reducing valve did not have to install a new shut off valve because there was already a ball valve present. What’s everything was installed to re-pressurized the system and there are no leaks on the pressure reducing valve and or the toilet CUSTOMER is all set. I do recommend replacing the water heater due to its age. It is from 2009, it is a GE gas water heater 50 gallon at some point that is going to fail and I recommend getting that replaced
