Chase and his apprentice were great. Friendly, knowledgeable, and fast.
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Shawn initially came out to our office to repair a clogged toilet. After inspection, he noticed some aged pipes and other issues that, if ignored, could be very costly and problematic in the future. Shawn provided us with multiple estimates based on our needs, explained everything thoughtfully and in detail, and we were able to get the rest of our needs taken care of within two days. The entire process was so easy, and every rep that I spoke to was kind and informative. We will definitely be contacting Chen Plumbing for any and all plumbing needs in the future!
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Tim Chen’s crew is the best. Always friendly and professional!
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Cody did a nice job. We’ve worked with him before and I was glad to see him again. Job was completed timely and as needed. My only concern is that with each call we are always asked to reschedule by the main office.
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We had an emergent leak and called around 4pm. They had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
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Cody was amazing and very knowledgeable patient and informative!! did a great job with the whole house… thank you again - Jill
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I had the best experience ever with Mr Chen. He was prompt, explained everything that needed to be repaired. Gave his honest opinion on what direction to go in that would save us future problems, which was greatly appreciated. They left the areas they worked in spotless. If I could give more than five stars I would.
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Brylen was awesome! Very thorough in assessing the situation, kept me informed of the findings, worked hard in completing the job and cleaned up the work site. I called Chen Plumbing on a Monday afternoon and they put us down for the very next morning. Highly recommend.
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These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Cody was AWESOME, he was thorough and quick! Thank you Cody for a fantastic job. Thank you for coming early.
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Call for toilet leaking in basement ceiling. Arrived and met with Ms. Paula. She noticed water stains and wet ceiling tiles in the basement this week, she had guests over this Tuesday and mentioned that on of them said the toilet did feel loose. I inspected the basement ceiling and removed (and disposed of at Ms. Paula’s request) five ceiling tiles affected by sewage. Subfloor showed no moisture or damage, and no sewage remains. Inspected toilet and found left side had incredibly loose bolt with saw marks. Toilet was loose and unsecured. Removed toilet and installed the American standard toilet provided by Ms. Paula. New toilet, wax seal, supply line. Applied silicone to base and advised to please not get wet or apply chemicals for 24 hours. During this work Ms. Paula and I also discussed concerns with copper pipes and the pinholes, water quality, and preparing for a fridge replacement. I have provided an estimate for the installation of. Whole home water filtration system, a frid
Water heater leaking upon arrival. Customer stated he noticed this morning his water heater was leaking. Informed customer when they start to leak they have to be replaced. Gave customer estimate, customer approved estimate. Installed new Rheem 40 gal gas short water heater with new pan, expansion tank, and shutoff valve. Turned water and gas back on to check for leaks. Found no leaks. Fired up water heater. Water heater is working properly and no leaks upon departure.
Customer stated that faucet was dripping, and also that toilet was running. Found that pressure was above 80 psi and recommended customer to have PRV replaced but at this time customer didn’t want to. So went ahead and rebuilt, toilet and repaired faucet. Tested and no leaks were present at this time. Stated to customer that there is no warranty on work today due to high-pressure. Will send estimate for PRV replacement and also water heater replacement due to age and high-pressure.
Customer wanted quotes for water heater replacement. Also tested pressure and found pressure to be high. Gave options for replacements. Customer will call back with decision.
The customer complained about the toilet water level being low, and it’s not like the other toilets, the other toilets are 1.6 gallon per flush rather than 1.28 gallons per flush as a result it’s less water and there’s no way to add more water to the bowl.
Customer had a hose bib on the rear of the home that was dripping. Initially gave a quote to replace found that half-inch line went into slab and might make install more difficult and unpredictable for price. Gave customer option to repair instead replaced the hose bib bonnet and tested work to ensure proper function and no leaks. None issues were found.
Customer wanted quote on 40 gallon tall gas water heater gave a few options. Also check pressure found pressure to be at 50 psi. Customer will call back with decision.
Quoted repair or replacement water line , and new water heater , could not reach customer, we just emailed quotes
Customer having pressure issues and hose Bibb leaking upon arrival. Customer stated when he runs the kitchen sink and uses another fixture the pressure drops significantly. After running 2 fixtures and having my pressure gauge hooked up the pressure went from 75 to 30 psi. Informed customer we could replace the PRV and whole house shutoff. Informed customer we could replace the hose Bibb outside as well. Gave customer estimate, customer approved estimate. Installed new PRV and new whole home shutoff valve, also installed new hose Bibb. Turned water back on to check for leaks and set the pressure. Found no leaks. After turning water back on to hose Bibb with a gate valve customer had shutoff, the gate valve had a slow drip. Informed customer that I could tighten the packing nut to see if that would fix the issue, tightened up packing nut and valve no longer has slow drip. Informed customer to keep an eye on it. Set pressure to 60 psi. No leaks upon departure and hose Bibb is working pro
For this customer we did the annual inspection for plumbing. Everything in the home was mostly great other than two things that I pointed out to the homeowner, the basket strainer and the vacuum breaker on the back hose Bibb needed to be either replaced and or installed, so therefore I have solutions to take care of the those items, today. She approved the work and we got started. Replaced the basket strainer and the vacuum breaker once both of them we installed there was no leaks. Also mentioned to the homeowner, that the angle stops for the hot and cold underneath the sink were a little tight, and recommended to keep an eye on them. Added water heater and main shut off tags, along with an updated water heater flush record, to indicate when it needs to be serviced again. Water pressure 60 psi. At this time I don’t see any further issues or preventive maintenance that needs to happen. The homeowner didn’t have an accessible clean out that I can see out in the yard, however her sewer li
Return to complete quoted work. On this visit I removed and replaced the toilet in the men’s restroom in the main building. This included new supply line, wax ring, bolt covers, and removal of the old unit. This was also a comfort height toilet instead of the very low toilet that was in there prior to this. Installed a pressure regulating valve for this side of the property. Due to generations of additions and repairs I placed the prv in the best location in the basement. I did not see any branches or tee offs before this, with the exception of a hose spigot. However, if there are different county lines or branches buried in the ground we can’t identify that. I repaired the leaking galvanized waterline above the hot out side of the water heater. The repair was successful but I still recommend replacing this water heater as soon as possible. Cleaned work spaces and checked all work.
Shut water off to home to adjust cartridge. Customer stated that shower that was recently replaced wasn’t getting hot. Stated to customer that cartridge may have scolded guard that needs to be adjusted. Went ahead and shut water off to home as a precaution and took off handle from shower valve and adjusted scolded guard. Turned water back on and tested and now shower is getting hot water to customer satisfaction.
Customer had two bathrooms that weren’t flushing well for two older toilets. Initially spoke with the customer about replacing the toilets with newer, better flushing toilets. Toilet said toilets had been replaced multiple times and hadn’t helped. Customer requested a camera inspection first. Informed customer if the camera inspection doesn’t yield any indication 9f a stoppage the toilets being replaced is the next step.
Customer has cartridges leaking in Roman tub valve. Problem has happened several times in short period of time expanded ideas to try to find additional reasons as to why cartridges fail so quickly found 5 gallon thermal expansion tank serving 100 gallons of hot water to be bad predicted additional pressure from thermal expansion to be the cause of cartridge going bad Leak seems to be warm water. Will return to replace cartridges and then expansion tank when parts arrive. Replace both Moen Roman tub cartridges and replaced 5 gallon thermal expansion tank with new bracket secured at wall after work was complete completed. Check for leaks and proper function.
Remove existing toilet and haul away. Replace flange and install customer provided toilet. Pulled old, toilet and hauled away. Remove existing flange and replaced with PVC flange from above. Install customer provided toilet. Also replace service valve for toilet. Tested and no leaks were present at this time and also toilet was working as it should. Cleaned up work area and caulked around base of toilet.
