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I had excellent service and communication from the moment I contacted the company on the phone to the arrival of the technician Cody Ard, he was patient in answering my questions and addressing my concerns. Great customer service considering I needed same day service and fair pricing. I highly recommend Chen Pluming for any of your plumbing needs. I serve on our HOA and will gladly share my experience with fellow neighbors.
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Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
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Really great visit. Shawn was knowledgeable, kind, respectful, going through every step of my leak and its repair with me. I love when people repairing my home leave me more knowledgeable about my home than when they arrived, especially when it comes to preventing future problems. Shawn did all of the above in addition to fixing the leak relatively quickly, and for an affordable price. That's great because repairing the ceiling from the water damage is going to hurt badly enough. Thanks, Shawn and Chen Plumbing!
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Overall Experience
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Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Chase & colleague came for the first problem, but 2 days later he came back when we realized it wasn’t fully resolved and finished the job. Liked that we had consistency in the plumber; no need to re-explain everything. When a new unrelated issue arose the next day, Chase was back. He and his workmate spent the day fixing a system problem, and gave us a referral for the restoration that would be required. Chase was a good communicator. I can’t really speak to Chen’s pricing question: all but the first problem (clogged sink) needed immediate help, so we didn’t call around for price quotes.
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Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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Overall Experience
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Overall Experience
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We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim
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Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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This is warranty call for fix the leak in crawl space under the toilet, tighten 3” fernoco fitting
Customer wanted to replace disposal with customer provided disposal. After replacement, checked for leaks and proper function. No power to disposal. Explained to customer. Customer wanted to proceed with install and handle electrical problem. Checked for leaks. Found copper drainline leaking. Replaced section with 1 1/2inch pvc piping. Checked for leaks and proper drainage.
Return to install new water heater. Removed old unit, cleaned behind and under. Due to space constraints and restrictions we were unable to place a drip pan. The alterations needed to make it fit would render the drip pan useless. New ball valve installed, thermal expansion tank and mounting bracket installed. New gas sediment trap installed. Unit pressurized and lit. I set one mark below standard at Ms. Pat’s request. Cleaned site and made sure everything was working. I discussed the benefits of our maintenance membership program, and ensured Ms. Pat is happy with all work today. Water to building did not have to be shut down today.
For this customer, he had a price Fister faucet for his kitchen sink and I recommended to try to repair the cartridges, for the cartridges to stop dripping however there is a part of the cartridge that would not come loose, indicating that we would have to replace the faucet. The faucet was from 2007 and we went back with the same style a faucet with that mind went back with the Delta faucet and with Delta faucet came with a sprayer so that is exactly what we installed. I had to replace the hot supply line because we weren’t getting flow to the hot water line and as a result of that the O-ring for the service stop valve had corroded on the inside, causing a clog so we had to disassemble the new faucet in order to get flow restored on the hot side only because it got trapped inside. I used the shop vac to clear the debris once complete. The flow is back to normal little bit of brown water for some reason and the customer is all set. I think the BROWN water was because of the shop back,
Checked water pressure, found at 100 psi , need new Prv and expansion tank with bracket , emailed quote to Mr Patel
Came out today to replace the bell and gosset booster pump up in the ceiling that we had previously looked at. Client bought their own replacement booster pump and new unions. We removed the old pump and began to remove the unions. Got the first one off, and while trying to get off the 2nd, the old copper pipe pulled right out of the solder joint due to it being in the fitting only a quarter of the way. So, we ended up replacing that 1” ball valve with new propress ball valve, replaced the check valve with new spring check, then proceeded to pipe the rest of the pump in. Pump is supported by a clevis hanger and fastened to the concrete ceiling with all thread rod. Got air out and tested. After tightening up a small drip on the unit, we are good to go. 1 yr labor warranty Service fee is no longer waived for commercial work. Bill out.
Customer had 50 gallon gas water heater leaking in basement. Also found pressure to be above max pressure rating for house gave customer options to replace items in order to fix issues. Replaced PRV and replaced water heater with AO smith heater Customer preferred to have. After install checked all areas for leaks in proper function pressure is now set at 60 psi
Customer had cold water throughout house. Tim spoke with customer on Tuesday and gave price to replace a 1 for 1 swap with a Rinnai tankless unit. Upon arrival, customer wanted their plumbing reconnected for their new kitchen. Informed customer that we don’t install dishwashers anymore. Advised that the water had to be reconnected in the kitchen cabinet for their new new dishwasher (when it’s installed) to be brought back up to code. Gave customer additional pricing to install a basket strainer, reinstall their old faucet from their kitchen, run a new trap into an AAV, and install a new stop for the dishwasher. Bundled the quoted work in a separate estimate. Customer approved quoted work in addition to the tankless unit. Description of work done: - Removed the old Rinnai tankless water heater - Installed a new Rinnai tankless water heater - installed three new stops under the kitchen sink and drilled penetration in cabinet for their new water line for the new dishwasher (price for on
Returning tomorrow to run new gas poly service line to the pool heater.
Customer stated that when toilet was flushed, the toilet wasn’t flushing. Also lavatory in bathroom was draining slow. Give customer option to pull toilet and run camera to inspect line and customer agreed. When I had and pulled toilet in master bath and ran camera. Found soft tissue stoppage, right drain pipe leaves home. Cleared stoppage and inspected the rest of the line as far out as I could go. Didn’t notice any other stoppages at this time. Reset toilet and tested. No leaks are present this time so caulked around base of toilet. Cleaned up work area. Recommended to customer to have cast-iron piping replaced and will send estimate to do so. No warranty on drain cleaning
Return to install water heater. Installed new 40 gallon tall gas water heater. This included a new shut off valve, thermal expansion tank and mounting bracket, drip pan, and gas line and components. Pressurized tank, lit unit and set to standard heat. No other issues at this time.
Replaced a defective kitchen faucer , two new stop valves installed
Client called us out due to our recently installed toilet rocking. In original install we had put a toilet shim sticking out the back of the toilet to prevent that issue. It was missing causing the toilet to rock. I got a new shim and cut it to where it doesn’t stick out from under the toilet so it doesn’t get removed again.
Customer stated that there was a leak coming from bathroom upstairs into bedroom down below. Went upstairs to bathroom and found that shower valve cover plate wasn’t properly secure to shower valve and also was missing a piece. Also noticed that hole cut for shower valve was too big for trim to cover, which may allow water to go through. Attempted to tying down, screws for cover plate, but shower valve is crossed threaded. Recommended to customer to have shower valve replaced. To get access to shower valve will either a have to remove vanity or be cut out a section of tile. Will send an estimates to do so. Also gave customer referral for drywall. Wasn’t able to put cover plate back onto the shower because of the stripped shower valve. Stated customer to best use a different shower in the house. If any work is completed within the next 30 days, there will still be a $55 credit
