These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Cody was AWESOME, he was thorough and quick! Thank you Cody for a fantastic job. Thank you for coming early.
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Superior customer service. Great technician. Highly recommend Cody A!!
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Technician was thorough. Provided detailed descriptions of issues and fixes.
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Chen Plumbing Team Members made this a no hassle moment in a chaotic plumbing issue. Thank you Dawson for all your hard work.
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Tim is an excellent plumber! He quickly assessed the source of the leak. He kept us informed of the scope of work as it progressed. He explained all the issues to us. He reached out to a restoration service on our behalf. He maintained a clean job site as he completed the repairs. While the scope of the project became more complex, Tim’s part of the repair was done in a very timely manner. He is very professional and courteous. I will call Chen plumbing for any future plumbing issues. The Norcross Garden Club thanks you for the quick response to our issue and the prompt and thorough repair.
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Technician Shane resolved a leak in our crawlspace with efficiency and care, replacing problematic pipes and cleaning up afterwards. He answered every question honestly and thoroughly and he was a pleasure throughout. As usual, Chen Plumbing provides 5 star service at a fair price.
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We had a water heater break and they came out quickly, provided a fair quote and walked us through options. The service was great and they were very considerate and careful removing and installing a new water heater. Highly recommend.
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Shane did a great job. Was very knowledgeable and professional. Would request him again for any further work needed.
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Pull and reset toilet , snake and camera main line , found big belly , we quoted job and will do the repair next week
We replaced a old 40 gal gas water heater with same size Rheem pro 40 gas heater with new expansion tank and shut off valve , new main water shut off valve and Prv also installed, discussed and signed up membership with Mr killius today , thank you.
Replaced a old 17 years old 40 gal gas water heater with a Rheem 40 gas tank , new water shut off valve , pan , expansion tank , also replaced main water shut off and Prv , set pressure at 60 psi , discussed and signed up membership with customer today .
Recommend, to have our water restoration partners come out to take a look at the damage, the water damage is the vicinity of the tub. I did do a shower cartridge replacement on that tub for a Moen valve so therefore we took the trim off of the Moen valve to see if there was any leaks behind the wall that we could see. However, I did not smell or see any water leaking out of the valve and the cartridge so the repair that I completed has no issues however, I think it is a factor of the tub of being filled up too much and splashing around. The customer also requested that I did not put the trim back for the shower because he would like to monitor it so we put all the parts and pieces in a Ziploc bag.
Checked back up problem , house is on septic , we snaked , cleared blockage , but appears to be problem with septic tank or Fieldline , no warranty , we gave quote to open the tank and install a riser next time if back up again No charge today as courtesy since we did some repair with pipe not long ago.
Arrived customer home , found a soft tissue clog, we used chain snake cleared blockage and also did camera inspection, found “ belly “ in the line but not too bad , we also replaced a old Prv with new one because of high pressure, same time we replaced a bad expansion tank installed new one with a mounting bracket , replaced water heater shut off valve and some sharkbite fitting Discussed and signed up membership with Ms. sue chai today . Thank you .
Clean / snake master shower as courtesy, no charge , thank you
Checked garage ceiling wet , appears to be leak might from shower door area , recommend customer use water restoration company
Quoted tankless repair and replacement options today
Quoted a septic to sewer conversion job today
They will order another toilet and call us back
Customer replaced both toilets and hallway. Hauled away old toilet toilets installed to customer supplied Kohler elongated ADA. Noted to customer that one flange was set to low and the other had a pipe that was not glued in the full length of the hub. Both toilets were tested and worked properly informed customer that if there’s any issues with the flange will have to repair or replace. *doesn’t include repairing or replacing damaged flanged
Came out for a broken pipe. Cast iron stack broken behind a reta8ning wall all the way underground. We replaced the dry broken section today to restore service to the upstairs for the weekend. Multiple significant other issues going on with the drain further down the line. We’re coming back Monday to finish replacing the line inside the basement, will also be digging up and replacing another 30’ of pipe outside the home.
Return to replace tamper proof hydrant near loading dock. Spoke with Nate, and they would like a new shut off (under 5e old gate valve, to prevent down time for facility). We also installed a more accessible ground level valve. Applied new insulation and sealed around pipe. When attempting to cut through concrete we found excessive rebar. We adjusted plan and installed new tamper proof hydrant and resealed with new hydraulic cement and waterproof sealant. Tested all functions, gave hydrant key to Nate.
Customer had us replaced disposal, February 2024. Disposal was not working properly and stopped up. removed water from sink, then removed P-trap to find large amounts of carrots which inevitably killed motor and caused disposal to leak internally. Acknowledging short age gave, small discount in good faith after replacing disposal, checked for leaks, and proper function, also explained to customer About better usage conditions for disposal. Also checked pressure of home. Found pressure to be at 85. PSI
