We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim
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Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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The service I received from this company was impeccable. These guys are professional and all work is performed according to code. The prices are also fair. I highly recommend this company!
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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I really appreciate Tim Chens prompt reply and concern for my issues.
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Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
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Chase and Christian did a great job and very quickly. Much appreciated.
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Braulio was super helpful and communicative. He offered advice for the future and did a clean, fast job.
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Replaced a poly toilet supply line with flexible braided hose
Today we arrived with main line blockage issue , we removed toilet in hallway , use 100 feet snake cleared blockage , after we cleared line , we did camera inspection found blockage was related to old cast iron pipe and customer flushed lots wipe down the line , pipe need replacement with pvc
Shower leaking upon arrival. Customer stated the shower leaks when someone is taking a shower. Customer stated he had the shower recaulked a few years ago and it fixed the issue but now it’s leaking again. After filling up tub and running shower found the water and drain lines not leaking. Informed customer the water could be due to the grout failing and having cracks for water to escape and that’s why it’s happening when someone is showering only. Left customer with estimate to redo tub and overflow just based on the look of those drain lines. Reliable will be in contact
Gave customer estimate to install new recirculating pump with a crossover T in the upstairs bathroom. Will also be installing new 4 inch lavatory faucet upstairs that is supplied by us. We will be out tomorrow afternoon to complete the work
Gave customer estimate to install traditional tank 50 gal electric water heater and a estimate to install a 50 gal heat pump water heater
Basket strainer leaking upon arrival. Customer stated the basket strainer has a slow drip. Informed customer we could replace the basket strainer. Gave customer estimate, customer approved estimate. Installed new basket strainer. Filled up sink all the way and let drain to check for leaks. Found no leaks. Basket strainer is no longer leaking. No leaks upon departure
Provide 4 quotes today , customer will decide which and we will come back next week
Water heater not lit upon arrival. Customer stated they had a new gas line ran to the fire place and now they have no hot water. After checking to make sure the gas was on to the house, informed customer we could relight the water heater. Gave customer estimate, customer approved estimate. Relit water heater and made sure it fired up properly. Water heater is working properly and customer should have hot water in 30-45 minutes
Cut out old cast iron ptrap and install new pvc. Customer stated that once we left, they ran tub and tub started leaking. Returned and found that P-trap had a hole in it so went ahead and installed new PVC p trap and tested. During test found out now overflow was also leaking. Went ahead and installed new waste and overflow kit. Tested by filling tub multiple times in dropping and also for running about 10 minutes and no leaks were present at this time. Cleaned up work area.
Call for water heater not producing hot water. Arrived and met with Kelsey. She said the water heater stopped working in the last day. They tried resetting the breaker and switch and it had no effect. Inspection: water pressure read ok at 60psi on a weekday midafternoon. Water heater is an 80 gallon electric unit. Unit is plumbed in for a recirculating pump, but no pump is present. When checking power I found breaker has not been tripped, and power was going to unit. However, there was a leak on the hot out nipple, and water has entered the electrical box. Water was inside, and wires have melted together. Due to age of unit and risk of further electrical issues, Ms. Kelsey elected to replace the unit. As they have removed the tub from the master bathroom, and this is a three bathroom house with only Mr. And Mrs. Sanders living here, Kelsey asked if a smaller water heater would suffice. I discussed the possible shortcomings, including less available hot water and potential for longer
Replaced main water shut off valve and Prv , opened ceiling in kitchen checked wet ceiling issue , did not found active leak , possible from HVAC vent due to condensation
Cast Iron Partial Repipe - 4" for 10-25 feet, Spot Repair: Remove and replace up to 25 feet of 4" cast iron piping in a localized section of the plumbing system. The service includes cutting and removing the affected pipe, installing new sections with proper fittings, and reconnecting to the existing system. All piping will be carefully aligned and securely supported to ensure structural integrity and consistent performance. Materials and installation methods are selected for durability and long-term reliability. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Customer originally contacted us regarding replacement failing cast-iron drain pipe. After evaluation and presenting multiple repair options, the customer decided to proceed with a partial cast-iron replacement. Upon arrival we removed the affected section of deteriorated cast-iron, replumb the area
