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Shawn was very patient and listened to all of my concerns. I especially appreciated how he walked me through the issues and explained potential solutions and why they might be needed.
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We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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Second time dealing with Cody and this was better service than the last time, which was already very good. He is knowledgeable, patient and precise. Can't say enough good things about Cody.
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I had a clog in the kitchen drain line which I isolated to an old 3" pipe. I asked Chen to snake the pipe to break the clog. After accommodating the re-schedule to clear the clog, Tim arrived and insisted to replace the drain pipe, then snake it and replace the perfectly good disposal. $3800. When I asked him to just snake the pipe to clear it, he refused and said I should do it myself or find another plumber. Ridiculous. The next day I DID clear it myself with water pressure and tightened the seal on the disposal. Now all is fine. Tim didn't want to do a simple job for a lower price. This is the second time he has recommended much more expensive work. Last time it was $2500 for digging up pipes when a snake clean out worked fine for $500. I won't use him again.
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Cody did a great and thorough job checking out the issue and explaining what could be happening and how to fix it .
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I greatly appreciated Shawn’s thoroughness and professionalism!
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Cody and the gentleman with him provided a great customer experience and exceptional service. They were knowledgeable, friendly and efficient. I truly appreciate them.
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Today we dug up the main sewer line in the front yard , fixed broken pvc pipe and slope issues on customer side of the sewer line , used excavator dug up approximately 7 feet . Back fill after fixed issue , warranty is 5 years for this work today
Customer stated that shower was having high-pressure. Stated to customer that shower has better flow since Cody cleaned out all debris inside showerhead. Also stated a customer that if the pressure is too much, she can replace the showerhead and with the new flow restrictions in the new showerhead the flow will be lower. Also test water pressure water pressure was at 70 psi lowered it to about 60 to 65 psi. Also mention Chen membership to customer.
customer approved the $12,000 project for the furnishing and installation of a 6 inch valve as part of this process we removed and then reinstalled the existing Hydrant to ensure precise fit for the new valve. work details All work was conducted during nighttime hours to minimize disruption to tenant water usage,after installation we carefully pressurize the line to ensure there were no leaks. We have documented this process with video evidence confirming the integrity of our work Site conditions and disclaimers due to the ground conditions. We placed a gravel bed to mitigate settling while we performed a thorough cleanup, some residual mud remains due to the unavoidable muddy conditions. Please note that as previously outlined in the estimate, we are not responsible for any asphalt or concrete repairs as well as protective post surrounding hydrant. Furthermore, no warranty can be provided on the existing pipe system due to its age.
Call for garbage disposal and laundry room. Arrived and met with Nancy. We checked the garbage disposal and found it was jammed and reset has been tripped. While checking disposal I found that housing on kitchen faucet is broken. Laundry had a backup or leak, but line is draining currently and a new washing machine is being delivered today. When attempting to locate pressure regulating valve i discovered the water heater bae is starting to cave in through the floor. This will require water heater to be removed and board to be replaced, and water heater to be reinstalled after. I discussed concerns with Nancy and we developed a plan to address issues. She is going to select a faucet and sink this weekend. We will return and remove water heater and correct problem, attempt to replace prv if we can locate in wall, install faucet and sink, and replace disposal.
Customer stated that in garage there was a leak coming from ceiling. Said a customer that we will need to cut sheet rock to see what is leaking and customer agreed. Went ahead and cut sheet rock on ceiling and found that master bath shower drain was dripping. Replace shower stall drain and also P-trap. Afterwards tested by running shower for about 5 to 10 minutes, and no leaks were present at this time. Also on main floor rebuild toilet by replacing fill valve flat and supply line and also replaced shut off valve for toilet for no extra charge. Tested and no leaks were present at this time cleaned up work area.
Gas leak from meter to generator upon arrival. Customer stated they’ve isolated the leak from the meter to the generator. Informed customer his best option would be to replace the entire gas line to the generator with new gas piping and a tracer wire. When testing water pressure noticed water pressure at 90 psi, recommended customer have the PRV replaced. Gave customer estimate to run new gas line with tracer wire and risers. Also left customer with estimate for PRV. Customer stated they were leaving to go out of town today and they would take a look at their schedule to see what day works best for them once they get back home.
Filter housing not coming loose upon arrival. Customer stated they’ve had multiple people attempt to get the housing off but no one can get it loose. Gave customer estimate for us to get the housing loose and install the customer supplied filter. Customer chose just for us to get the housing loose and she was going to have the tenants instill the new filters and O-rings for the new filter. Gave customer estimate just to remove housing. Customer approved estimate. Removed housing and left the filter apart for the tenants to install the new filter. The housing is no longer stuck upon departure.
Call for inconsistent hot water. Arrived and met with Troy. He states that after our recent tankless water heater installation he has had inconsistent hot water, and delayed hot water, in the master bathroom. I discussed some of the history of the property and water heater. See invoice history for complete accounts, An abbreviated accounting is: We installed a Rinnai water heater approximately five years ago. In December of 2024 Mr. Nottingham experienced inconsistent hot water issues and called us out (invoice 185838844). Crossover tee failure led to similar issues, and tankless error codes were documented and addressed. This year we replaced the unit and installed a condensing navien tankless. Home is 25 years old, and master bathroom has been recently renovated (2-3 years). Pressure regulating valve is functioning well nd water heater is correctly set up. Crossover tee in master is the most likely failure point. When removing and replacing the crossover I found that the gaskets
For this job, we were called out to give an estimate on installing a new 40 gallon water heater. The customer had one from 2007 that needed to be replaced because I was leaking from the bottom but it turns out it was split from the back my first immediate thought maybe the pressure was high however the pressure is at 60 pounds of pressure so more than likely it was just end of life for the heater so what I recommended is that we go ahead and replace it with a brand new 50 gallon heater without the stand and put a pan in Install a new gas flexible line rather than the soft K copper in addition to that installed a new thermal expansion tank with the bracket to support it at the front of the water heater added all the necessary, pro press, connections, and pipe once installed there are no leaks of gas and or water tested the gas with bubbles and to ensure that there’s no water leaks, ran my hand across every single fitting to ensure that there’s nothing leaking at this time. There is no f
Did gas pressure test , did not found any pipe leak , leak or gas smell may from stove / range itself , let tenant watch for it , turned gas back on and fired up water heater .
Call for leak search in utility room. Spoke with Tom and gathered history of issue. He states that leak has been appearing for several weeks, and he has had an hvac technician out multiple times to search as well. I checked pressure on home and found it was nearly 80psi at ~3pm on a weekday. Water heater is 8 years old. Thermal expansion tank bladder is ruptured and is waterlogged, a symptom of intermittent high pressure. I inspected the prv and found visible rust. The water main from the meter to house is galvanized. Sewer lines are mostly cast iron. And the sewer main is near leak area. Possible causes: Saddle tap directly above has two drips. I believe the failing prv is allowing this to drip more during times of high pressure, such as over night. HVAC: hvac exhaust was just worked on within the last day. Residual water may be here still. Signs of exhaust leakage on unit itself. It is still possible that unit may have another leak, but we cannot verify that as it falls under h
Customer stated that sump pump in basement was constantly kicking out water. Arrived and took a look at some pump and noticed that pump didn’t have check valve on it. Also, customer mentioned that he turned Spicket on to prevent them from freezing and hasn’t shut them off. So I am assuming that the reason the pump was kicking so often is because the water coming from the Spicket was getting down into French drain for sump pump, causing it to fill up and kick out. And when I did mention this to the customer, customer said that the timeline for the pump starting to kick out water a lot was when he turned water on the Spicket. Give customer options of looking into the pump and also install installing check valve. At this time, customer didn’t want to proceed with any repairs, but customer went ahead and shut off Spicket to see if that fixes the issue.
Quote for water line repair and replacement
This CUSTOMER she has two unbranded faucets that one of them has an issue of the cartridge is constantly dripping and leaking so as a result is what I recommend is to replace both faucets with customer supplied ones. She would supply us with faucet and we would go ahead and install them so that is exactly what we’re gonna do on Sunday. She ordered two brand new faucets from Home Depot and we’re gonna get them installed Without in mind. We’re gonna go ahead and replace the 20 inch supply lines for both hot and cold for both sets of faucets and potentially if we need to replace the pop-up assembly, depending on the faucet at this time, no work will be performed today. However, the job is scheduled for Sunday. Water pressure is normal. Did not take a look at the water heater because it was in a locked room. CUSTOMER has a tankless water heater from prior notes.
Customer needed gas grill connected to gas line. Went ahead and connected gas line coming from grill to existing gas line outside. Turned valve off and tested for leaks. Didn’t notice any gas leaks at this time and also grill was working as it should.
