Braulio is by far the best plumber we’ve ever had. He was very communicative through the whole process, informing us every step along the way. His knowledge, thoroughness and attention to detail were above par and we can’t thank him enough for his professionalism. His outstanding customer service is the reason we chose Chen plumbing for another job a few days later and will continue to choose Chen plumbing in the future. But if he leaves, we’re going with him! Give this man a bonus and promote him ASAP!
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Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
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Shane was very pleasant and got the job completed in a short amount of time. He pointed out a couple of additional problems that needed attention. I will definitely call Chen Plumbing back for future work.
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I love Chen plumbing. They are always friendly and do an amazing job. Thank you!!
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Shawn was very patient and listened to all of my concerns. I especially appreciated how he walked me through the issues and explained potential solutions and why they might be needed.
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We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Our plumber, Simeon was very knowledgeable, polite and patient with all our questions and concerns. He resolved our plumbing issue smoothly and gave us good advice on the few other plumbing projects we have on the back-burner. Overall we felt like he handled our plumbing issue in a very thorough and professional manner.
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Second time dealing with Cody and this was better service than the last time, which was already very good. He is knowledgeable, patient and precise. Can't say enough good things about Cody.
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I had a clog in the kitchen drain line which I isolated to an old 3" pipe. I asked Chen to snake the pipe to break the clog. After accommodating the re-schedule to clear the clog, Tim arrived and insisted to replace the drain pipe, then snake it and replace the perfectly good disposal. $3800. When I asked him to just snake the pipe to clear it, he refused and said I should do it myself or find another plumber. Ridiculous. The next day I DID clear it myself with water pressure and tightened the seal on the disposal. Now all is fine. Tim didn't want to do a simple job for a lower price. This is the second time he has recommended much more expensive work. Last time it was $2500 for digging up pipes when a snake clean out worked fine for $500. I won't use him again.
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Cody did a great and thorough job checking out the issue and explaining what could be happening and how to fix it .
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Call for water main leak near house. Arrived and spoke with Mr. Keith. We were out several days ago to repair a break on the irrigation line. Today there is a leak from near the house. I dug down approximately 4-5 feet and found a nearly totally severed blue poly line. Main line is 1 inch blue poly, which is a known defective pipe material. However, I believe this rupture has occurred due to the entry angle and tension on the main line. I cut out bad section, drilled new hole in foundation at correct angle. New waterline was sleeved and water proof concrete applied to new penetration and old waterline penetration. New main shut off installed and lowered to be more accessible. Pressure regulating valve was nearly 30 years old. Although pressure read fine during last visit, I believe this was. False read due to ruptured waterline. We replaced prv to protect home from further issues. When backfilling hole, I mentioned that much of the clay has been washed away, and Mr. Keith states t
Customer has stain in the garage ceiling, but did not want us open the ceiling at this time to check , paid dispatch fee toady
Replaced a broken pvc toilet flange with new one , installed toilet back with new bolts and wax seal
Call for water main leak. Arrived and met with Ms. Karen and William. Karen noticed loud noise, and subsequently water pooling in basement. Upon investigating they found water pooling inside a shut off valve box for the irrigation. Water service provider states that water use spiked on the 23rd of this month. I dug down and found a break on an offset for 1 inch pvc line. PVC was installed in the middle of copper for the later addition of an irrigation system. Irrigation is no longer used due to an unlocated leak. Concrete was poured and in the way of the waterline, and pvc was flexed. Break was consistent with pressure from tension on line. I removed the pvc together and replaced with type L 1 inch copper. Irrigation discontinued at the request of Ms. Karen. Line is located approximately 3 feet deep, directly below hose spigot. Tested pressure and found that the pressure is slightly over 82psi at ~2pm on a Saturday. Prv is approximately 27 years old. Also discussed concerns with ho
Replaced kitchen faucet with customer supplied
Leak search found a leak from shower pan / tile , recommend reliable for further repair
Emergency plumbing service, replaced a commercial 100 gallons 199,000 btu gas water heater for the restaurant
Call for sewage on basement floor. Arrived and found two ejection pump basins full and overflowed. One is a pump for laundry only. The other is for a bathroom group. Both are independent of each other and not chained together, and only connected via shared main sewage system. Electrical outlets functioning at both pumps. House is on a septic system, and likely requires septic service. After septic tank has been serviced we can return to assess if pumps have been damaged or burnt out. I was unable to locate a clean out at this time. This property is being used as an air B&B. Stephen states that a renter mentioned the issue today. There has been a history of backups and misuse of sewage system on file, including trash pulled from sewage pump basin. Sewage ejection pump is new as of this year. No history of installation for washing machine pump available on file. I recommend getting septic tank pumped and serviced. Once septic tank is verified to be serviced and no issues found, we
Call for smell from crawlspace. Arrived and spoke with Scott. He mentioned he went in the crawlspace to perform checks and smelled a bad smell. Looking in the back he saw puddles of water. Inspection revealed failed cast iron pipe section between kitchen and main line. Sewage has leaked on to plastic and started under moisture barrier as well. I recommend contacting Reliable Restoration to assist in sewage extraction and to assist with other restorative work. Contact info: David 678-492-9860 Reliable Restoration Replaced section of pipe with pvc pipe to correct problem.
Customer stated that toilet wasn’t flushing properly and also water level was lower than normal. Used auger to clear stoppage and also replaced fill valve to correct water level. Tested toilet by flushing multiple times at this time toilet was flushing as it should and no leaks present at this time. Also, customer stated that there was a smell coming from water from lavatory faucet. Stated that anode rod on water heater may have gone bad in recommended replacing water heater due to age. Will send an estimate to do so. Also, customer stated that there was mold growing on lavatory drain and recommended cleaning and using little bit of bleach to prevent mold growth. Cleaned up work area. No warranty on drain cleaning
Customer stated the hose bib leaks even when shut off and the shower upstairs drains slow. After taking a look at the hose bib and shower also found tankless had not been serviced and was going on two years old. Gave customer estimate to replace the spigot, cable the shower drain, and flush the tankless. Customer approved estimate. Replaced the spigot, ran cable through the shower drain upstairs and pulled back hair. Also flushed the tankless for an hour. Spigot is now working, shower upstairs is draining properly and the tankless has been serviced this year. Everything is working properly and no leaks upon departure.
Plumbing installed for washing machine at garage , hot and cold water line with shut off valves , drain connection and AAV installed
Today we dug up the main sewer line in the front yard , fixed broken pvc pipe and slope issues on customer side of the sewer line , used excavator dug up approximately 7 feet . Back fill after fixed issue , warranty is 5 years for this work today
Customer stated that shower was having high-pressure. Stated to customer that shower has better flow since Cody cleaned out all debris inside showerhead. Also stated a customer that if the pressure is too much, she can replace the showerhead and with the new flow restrictions in the new showerhead the flow will be lower. Also test water pressure water pressure was at 70 psi lowered it to about 60 to 65 psi. Also mention Chen membership to customer.
customer approved the $12,000 project for the furnishing and installation of a 6 inch valve as part of this process we removed and then reinstalled the existing Hydrant to ensure precise fit for the new valve. work details All work was conducted during nighttime hours to minimize disruption to tenant water usage,after installation we carefully pressurize the line to ensure there were no leaks. We have documented this process with video evidence confirming the integrity of our work Site conditions and disclaimers due to the ground conditions. We placed a gravel bed to mitigate settling while we performed a thorough cleanup, some residual mud remains due to the unavoidable muddy conditions. Please note that as previously outlined in the estimate, we are not responsible for any asphalt or concrete repairs as well as protective post surrounding hydrant. Furthermore, no warranty can be provided on the existing pipe system due to its age.
