Chen Plumbing customer service was very professional. Kept me updated on appointments. Chase and crew were very professional. Kept me updated throughout entire process. Able to locate and fix a main water line issue that 2 other plumbers would not address. Entire process was quick and efficient. I will use them again!!!
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We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim
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Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
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Shawn was well versed in identifying the problem, sharing options, and getting our water heater replaced same day!
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Cody A. Was extremely helpful resolving our issue with our fireplace gas line. He was thorough and insightful and helped us picked the best solution that matched our safety and price needs.
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The service I received from this company was impeccable. These guys are professional and all work is performed according to code. The prices are also fair. I highly recommend this company!
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Communication, courtesy, thorough explanations of what was needed and why. You can’t ask for better service!!
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I really appreciate Tim Chens prompt reply and concern for my issues.
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Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
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Remove shower. Bust up slap and make repair on leaking water line. Any additional work needed there will be an additional charge. Also NO WARRANTY ON REPAIR due to type of pipe. Customer will be responsible for any reconstruction needed. Chen plumbing will not be responsible for reinstalling shower and or for damages to shower. Customer Todd and Kim Davis stated that they had a leak coming from the slab in the bathroom. From access point saw water bubbling up on cold side waterline. Gave customer quote to remove shower and bust up concrete to find leak and make repair. Customer agreed so we went ahead and removed shower. Use jackhammer to bust up slab and locate leak. Found leak on cold side waterline on a gray poly pipe. Shut water off at meter. Cut out bad section of poly pipe and replaced with pex pipe. Turn water back on and tested, and no leaks were present at this time. Wasn’t able to reconnect tub valve because it had the wrong adapters on it. Stated to customer that it wi
Customer contacted us for a suspected leak behind a toilet. Upon arrival, we performed a thorough evaluation of the plumbing system and fixture area. We determined the toilet flange had failed, allowing water to seep beneath the fixture and into the sub floor area and crawl space .We documented the condition and provided video evidence for the customer. We removed the affected toilet and rebuilt an additional restroom toilet while on site due to deterioration of the sub floor, the customer will need to have the subfloor repaired/rebuilt before we can properly reset and secure the toilet to prevent future issues. Toilet rebuilt was confirmed to be working as intended via dye test.
Two gas lines needing to be relocated upon arrival. Customer stated they were installing an elevator and the two gas lines were in the way. Informed customer we could relocate both gas lines. Gave customer estimate, customer approved estimate. Relocated both gas line and turned gas back on. Sprayed all joints with gas leak detector and found no leaks. Gas is on and no leaks upon departure
Call for leaking water heater. Arrived and met with James. He showed me the water heater in the garage. Water heater is ruptured near interior vent, within the top couple inches. I can hear the rupture suckin air in when I drained the unit. Pressure couldn’t be accurately assessed, but prv is an urn Wilkins builder grade prv and is actively dripping. Mr. James had to leave for work, but would like us to return as the first call to get the unit replaced tomorrow, along with a new prv. Gas and water are off to the unit. T&P left open to prevent water pressure from building if crossover is happening. I also discussed the benefits of our membership program.
Customer wants one other quote before decision.
Client called us out today due to one of their lavatory widespread faucets on a pedestal sink was constantly dripping. We checked home water pressure and it creeped up to 95 psi, which is a good bit higher than our safe range of 50-79 psi. Located the old pressure reducing valve in the crawlspace and it looks to be original to the home. We replaced that failed water pressure reducing valve with new of same model in 3/4”. Also replaced the old whole home water shutoff with new 3/4 propress ball valve for reliable use if client ever needs to shut water off. For the dripping faucet, client just wanted the leak stopped and the lines capped. We removed the old water shutoffs and escutcheons, added new escutcheons and capped the 2 lines with 1/2” propress caps. Turned water back on and tested, no issues or leaks. 1 yr warranty Client payed via check
Looked at all the faucets with a thermometer to determine what the temperature of the water is. Looked at 7 faucets and they read between 125-130 f* there are no problems that I can see.
Left quote for new sewer line customer approved
Customer has small leak on 4 inch cast-iron drain in basement area. Gave options for partial and full drain line replacement. Customer wants to talk over decision with spouse and will give answer later.
Call for water leaking from shower panel. Arrived and inspected unit. Water was on when I arrived, no leak present. I tested all the functions and features in all combinations available to attempt to replicate leak. I ran water from shower head for nearly ten minutes. I manipulated the shower handle to see if the housing could be fractured or defective, leaking only during use. I tested with unit off of wall, and on wall. I called Amanda, the assistant of Mr. Syed, and asked if there was a certain combination of settings I could stress test. I tested functions with the knobs halfway between features. Tested with water on, but features off. With the exception of turning the hand held spray directly at the seam between the unit and wall, I was unable to see any kind of water escape. If problem occurs again. Please annotate which settings were on, approximately how long the shower was running, and at what time. It seems likely that the shower panel may have a defect or some kind of man
For the job, I worked on flushing out 250 gallon water heater tanks in the guest bedroom bathroom in the basement. There is a small utility closet that holds both 50 gallon water heaters that we had installed back in 2022 had to flush the first one which is the one on the left and then the second one on the right Flush both tanks out. So that they were completely empty I did a shake test on the one on the left to indicating that it is empty however, I wasn’t able to move it that much due to the fact the way that they are currently piped together the water pressure on the home is normal. It is at 55 psi. After the flush of both water heaters, I made sure to turn the breakers back on after the water heaters filled up all the way, indicating that there would be no issues with the thermostat or elements burning out once complete. There are no leaks of any kind CUSTOMER should get hot water anywhere from 45 to an hour after leaving.
Customer stated that urinal wasn’t working. Found that handle wasn’t allowing urinal to flush and also noticed that toilet by urinal was running. Checked pressure and found that pressure was over 100 psi. Recommended customer to have PRV replaced and also to install new solan valve for urinal. Customer angreed and went ahead and shut water off to building at meter. Removed old solan valve for urinal and furnish installed new water shut off and solan valve for urinal. Also removed existing PRV and furnish installed new PRV with new building shut off valve. Also went ahead and rebuilt, toilet near urinal by replacing fill valve flapper and install installing new supply line. Turned water back on and tested. Was now working as it should and no leaks were present at this time. Set water pressure to about 60 psi.
Client called us out due to the home inspection failing for 7 different plumbing issues. We went in and assessed all the different issues to get a proper estimate to do all the work the correct way to pass inspection. Talked with client and went over everything with pictures as well. Emailed estimates over with invoice. Our best # to complete this large amount of work to get home up to code is $8200, with a 2 yr warranty
