Simon did an excellent job. Very professional demeanor…quick work…very consultative…left the place as clean as he found it. Would recommend him to anyone!
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Tim and Otto came to check out a leak. They had it sorted out and cleaned up in two hours.
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Shawn did a great job of explaining everything, and did great work for us.
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Second time having Cody come out. He's incredibly thorough and honest. I highly recommend him and will specifically ask for him in future projects.
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Both Cody & Chase were personal and professional in demeanor.
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Water heater and pressure valve installed with professionalism and clean job site!
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Chens plumbing did a great job. They came out late and got us squared away fast.
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Customer had a leak in basement coming from one inch double union prv. Checked house pressure at 120+ psi. Tested the thermal and it had failed. Noted to customer that the water heater was over 10 years old. Recommended proactive replacement of the heater, a new thermal expansion tank, and a new 3/4 prv. Customer approved. Installed a new heater, thermal, and shutoff in the garage. Reconnected to the existing line for the return line. Installed a new prv in the basement. Tested all work to ensure proper function and no leaks. None were found.
Call to provide inspection on property. Property is a rental unit, town home style with community shared utilities. A large water bill prompted HOA/management company to direct all owners to have a leak detection and inspection performed to identify any running water or leaks that can be contributing to property water bill, or to verify unit is in good condition. Perform leak inspection on unit to verify that there is no running water or leaks, or anything that may be contributing to high water bill for property management. We only found high water pressure in home , faulty expansion tank and bad shape toilet , we replaced all three items to insured all is in good working condition.
Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition. Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit. House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming
![Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition.
Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit.
House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming](https://s3.amazonaws.com/static.sidebox.com/FF56869B-8E28-4DC8-B3B5-2CDDF8A95D29/2891235.jpg "Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition.
Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit.
House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming")
![Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition.
Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit.
House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming](https://s3.amazonaws.com/static.sidebox.com/FF56869B-8E28-4DC8-B3B5-2CDDF8A95D29/2891236.jpg "Water Heater Flush Service [Tank Flush]: This service involves thoroughly flushing your tank-style water heater to remove accumulated sediment, minerals, and debris that naturally build up over time. Using controlled water pressure, the technician will drain and flush the interior of the tank for approximately 45 minutes to 1 hour, depending on the unit’s condition.
Please note: Flushing older units that haven’t received regular manufacturer recommended servicing can potentially lead to internal leaks. Chen Plumbing cannot be held responsible for leaks resulting from the dislodging of accumulated hard water deposits during flushing, which may subsequently cause leaks in the unit.
House Main ¾” Shutoff Valve Replacement With Pressure Reducing Valve (PRV): Remove and replace the existing ¾” main shutoff valve with a new full-port ball valve to enhance system control and long-term reliability. A new ¾” pressure reducing valve (PRV) will be installed downstream to help manage incoming")
Call for gas leak in crawlspace. Arrived and spoke with Eric. He states that they called Gas light initially after smelling gas outside. Gas light came out and determined that the main pressure regulator on the gas meter needed to be replaced. While on site gas light also found two leaks inside the crawlspace above the hvac unit. Gas has been off since Sunday. I discussed history of the issue with Eric, and we went to the crawlspace together. The two leaks inside locations were above the hvac unit. The first was on a trac pipe fitting, and we were able to observe it with leak detection liquid. After tightening the fitting, the leak is almost imperceptible. The second leak was not able to be found, and the photo from gas light was also not helpful to identify the leak. During the inspection I found several issues and have pointed each out to Eric. 1. Copper gas line, galvanized iron, and old valves are all prone to failures. I recommend considering partially repiping the gas lines t
Could not replaced the trim because this Home Depot delta rough in valve
Customers toilet was loose at base. Pulled toilet and reset. Checked flange. Found no issue in flange. After reseating toilet checked for leaks and caulked toilet.
Call for issue with shower diverter. I spoke with Ms. Paula, and she expressed frustration after a recent repair performed on the master bathroom shower system. She provided a diverter for a three handle shower, and the system is not functioning correctly after we installed the diverter. I inspected the shower and found that the diverter may not be intended only for this shower valve, and it can consistently demonstrate water hammer, or even fail to cycle to open or closed, when testing. I removed and cleaned debris from the brass body, and from the diverter. Due to the age and condition of the valve, I recommend replacing the entire valve. However, to demonstrate our commitment to excellent customer service, I am willing to return and install a new diverter if the diverter can be replaced under warranty, or if an original fit diverter can be verified and located. Ms. Paula stated she would prefer to replace the shower valve. When discussing leaks and reputable companies, we also
Left quote to reline the sewer line. Very difficult access for excavation due to patios and back deck.
Big Snake Main Drain From Toilet Pull & Reset (Drain Cleaning): Remove toilet. Run big snake to attempt to clear blockage in main line. Toilet reinstall with new wax seal, closet bolts if necessary, flexible metal-braided supply line, and caulking. While expertly performed, Chen Plumbing does not guarantee using the big snake will clear the blockage. NOTE: Drain cleaning services are not covered under warranty. Due to the nature of drain blockages and clogs, we cannot guarantee that the issue will not reoccur after service. Our technicians will do their best to resolve the problem during the visit, but factors such as underlying plumbing conditions, recurring debris, and pipe damage may affect long-term results. Performed work mentioned above. Insured line was not clogged by flushing toilet over 20 times and running water down Drain line to confirm line was no longer clogged. Everything is working as intended at this time.
Replaced a basket strainer , did two separate p trap for disposal and strainer side
Customer had an loosely secured thermal expansion tank above water heater in the garage. Removed the old, failed thermal, and installed a new thermal on a bracket in the garage above the heater. Both the house pressure and the age of the heater are in a safe range.
Removed old tankless and furnished and installed new Navian tankless. Also furnishing installed new PRV with flow by Moen. Tested and no leaks were present at this time set water pressure at 65 psi. Help customer set up by mowing and everything is working as it should. Tested hot water and now there is hot water. Cleaned up work area.
Client called us out due to the fixtures in the basement backing up when a lot of water was used. Client has a city sewer cleanout out in the front yard by the road, and all these years have thought they were on city sewer. We pulled up the basement toilet and ran sewer camera. It took me out the back of the home, right under the concrete pad patio, where there are two 6” cleanouts just to the side of, that are full of poo and such. It turns out, client is actually on a septic system instead of sewer. After pulling toilet we saw the flange was not the correct flange for the pipe, so we replaced that flange with proper, then reset the toilet with new bolts and beauty caps, as well as new toilet supply line. After testing, we caulked around the base of the toilet. Client will need to call a septic company to further resolve this issue. Metro septic 678-873-7934
Left quote options for water heater replacement. Customer is getting some more quotes before he decides.
Customer had a few issues to address. Gave options for maintenance/replacements. Pressure was above 80 PSI. Replaced PRV and set pressure to 65PSI. Checked pressure in all areas to ensure pressure was good. Also replaced whole house filter and minor toilet rebuild. Lastly flushed tankless water heater for 45mins to remove buildup within heater. After all work was completed, checked for leaks and proper function.
