Brylen did an excellent job of searching out and resolving my plumbing issues today, along with communicating and keeping me informed of his progress. I will be using Chen's services in the future if any plumbing problems arise.
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Another outstanding experience with Chen Plumbing! Shane was absolutely fantastic from start to finish. He was professional, knowledgeable, punctual, and took the time to clearly explain the work being done. I also received outstanding service from Michael who kept me informed of scheduling and always demonstrated a strong commitment to customer satisfaction…Thank you, Shane and Michael, for another job well done!
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Dawson was very professional, punctual and answered any questions I had. He showed me exactly where and what the problems with my house’s pipes were.
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Shane was super helpful! He walked us through all the steps and gave us all the information. He was super respectful of our space. Most importantly, our hot water and toilets were up and running in no time! We signed up to be a member. Thanks again, Chen Plumbing!
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As a customer of Chen Plumbing for over 22 years, I can only say that as they have grown, they have implemented impressive changes. The level of customer service, courtesy, and professionalism displayed by Chase is exemplary. Cannot say enough good things as a landlord who manages multiple properties.
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Compliments to Chen Plumbing for sending Cody out to my home to replace the water heater. Cody was on time for the first visit to evaluate and provide an estimate. He thoroughly explained the work needed and the costs. The next day he returned, again at the time we agreed, with his associate, Christian, and they efficiently completed the replacement. Cody reviewed the work that was completed, including photos, and left the house clean and removed all the old parts and equipment. They were respectful at all times, and it was a pleasure to have them in my home. Thank you!
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We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
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Straight forward with us. Gave the pros and cons and the worse case scenario. Unfortunately, we ran into the worst case but he was honest and we felt great with our final decision.
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Client called us out today due to their hose bib on front of home bursting from the cold weather. While investigating in crawlspace I found another leak just beneath the tub shower. In closet behind tub is the nat gas water heater. It seems the copper pipe running up to the water heater is leaking slowly right around floor level in crawl space, due to it being touching an old galvanized pipe for long period of time. Will leave estimate for that repair, as well as repiping all the old drainage pipe in crawlspace. If client does finance job, wouldn’t be bad idea to consider the water heater also. It’s at least 10 yrs old, estimate included for that as well. 1 yr warranty on today’s work. Checked water pressure and it was over 100 psi, safe range is 50-79 psi. Home did not have a pressure reducing valve which is why pressure was so high. We turned off water at meter, to then go in crawlspace and pipe in the new whole home water shutoff ball valve, new pressure reducing valve, new tee f
While performing the original approved scope of work, additional issues were discovered. The customer was promptly notified of these findings. At the time they were identified. Upon further inspection, it was determined that back falling was present in multiple areas and fittings, not just an original suspected section. Prevents proper drainage and will led to ongoing or reoccurring issues if not fully addressed. Customer understands,due to findings. Additional piping must be removed and replaced and additional sheet rock must be cut to properly access the correct and affected areas. The scope of work has expanded to ensure piping is installed with proper slope and functions as intended Customer initially approved multiple work options, following the camera inspection that revealed the belly and back pitched drain line. Upon exposing the piping, additional issues were discovered, including sections that had little to no slope. Revised estimate was provided on site and approved prior
For this customer they got a few things that are wanting done, I gave different solutions on what we can do for them, they need a shower valve installed in the guest hallway bathroom, they need two new service stop valves installed underneath the lavatory sink, a new hose Bibb in the front of the home, followed by removal of plumbing in there basement, they want to go a different route so that’s why they wanted it removed. At this time these are just estimates. One thing to note, on the water heater, there is a possible back draft issue due to the melted plastic on the nipples, I would seek for a hvac contractor to take a look at the venting. The water heater is on a plastic pan which is strongly not recommended.
Remove existing water heater and haul away. Furnish and install new 40 gallon low bow water heater with new thermal expansion tank and drip pan under heater. Also install 3 new service valve 2 under lavatory faucet and one for toilet. Furnish and install new American standard toilet. Removed old water heater and furnished and install installed new one. Also installed new thermal expansion tank and drip pan under heater. Upstairs in bedroom bathroom installed new toilet and new service valve for toilet. In hallway bath upstairs installed two new service valves under vanity. Wasn’t able to test work due to mainline is broken. Will need to return tomorrow to do so. Left water off for unit just in case it comes on before then.
Call for no hot water after recent vent work. Mr. English states that water heater shut off and continues to shut off after relighting since work was complete. He called AO smith and they advised that the gap around the draft hood was part of the problem. The gap in question is part of the double wall vent. He stated AO smith also states that the problem here is the draft hood, and stated that it must be a specific model of draft hood. I replaced draft hood with another model draft hood and lit water heater. It went out after a few minutes and tripped the FV switch. Mr. English states that he has had to press the block button each time to reset before the unit would light. Water heater is from 2018. Two years ago the vent was attached directly to the top of the water heater when contractors were performing roof repairs. Two days ago I installed a draft hood. We did not turn the unit off or otherwise adjust any settings. I attempted to perform fv reset via dial control reset and c
Customer needs water heater replacement, new PRV and new shower valve replacement. Explain to customer about high pressure. work will not be warranted if pressure issue is not repaired. Customer was just looking for quotes. But mentioned to be scheduled next week.
Customer had a 50 gallon electric with heavy signs of wear and rust. Customer stated hot water ran out with a single bath and requested a higher capacity unit. Installed an 80 gallon electric unit with a new drip pan, thermal expansion tank, and shutoff. Tested all work to ensure proper function and no leaks. None were found.
Customer had fuse on breaker fixed after installing garbage disposal. Garbage disposal will not turn off. Switch that activates disposal seems to be issue as power is not shut off when switch is in off position. Informed customer about electrical issues. If further work is needed will credit dispatch fee to job.
Thumping noise from the heater, when I got here I can not hear a noise, Recommend to take a video of the thumping if it happens again. Can’t recreate the issue at this time.
Return to install two liberty pumps and a float switch on a duplex grinder system. We dig up basin lid and lifted and shifted it to be level. Removed two pumps and the float switch, required to junction box near system. Installed new check valve outside of basin to replace failed check valve. This item was done as a courtesy at no additional cost. While on site, we reconfirmed history of system and components with Tim. He did mention a concern with the electrical. Stating that the plug in was required to be a gfci grounded switch, but there were concerns with daisy chaining grounds in such a way. Tim eventually elected to return the outlet to a normal outlet and has stated he hasn’t had any issues since then. There is also a concern that the alarm box may have been damaged or otherwise gone through stress with recent pump and alarm issues. I have tested 5e pumps and everything appears to be working as intended at this time. I was unable to replicate anything that may cause concern.
Cast iron line to the back bathroom/kitchen is back pitched. Left quote to replace the piping and restore proper pitch. Also left quote for the water heater as it is from 2014. Gave quotes to tenant for him to reach out to the landlord about.
For this customer came out to the call for hot water in the shower, not heating up in the shower. However, I took a look around the residence, took a look at the kitchen sink faucet, following the lavatory faucet and in the shower. And the water is about lukewarm, not completely hot on the tankless. It is showing an error code of E5, which is indicating that the heating element either has a problem and or the electrical supply has a problem. This typically is a problem with the electrical and not the water. In our professional opinion, I recommend calling a certified electrician to take a further look at the electrical issue before proceeding with any repairs if y’all choose to go with said repairs, it would be replacing the heating elements of the tankless water heater however we typically do not work on tankless water heaters that are electric. We typically only work on natural gas tankless water heaters if the quote is approved to replace the elements unfortunately we wouldn’t be ab
Customer having sewer smell upon arrival. Customer stated after demo she smelt sewer gases. Informed customer we could place temporary caps on all sewer lines in the demoed bathroom. Gave customer estimate, customer approved estimate. Installed new caps on all sewer lines. Customer should not have the sewer smell anymore
Called out today due to the washing machine drain plug accidentally being dropped down the washing machine drain pipe. I got my camera and saw it was clearly in the trap. So, we used the washing machine hose and put it in the drain. Blew some good pressure water into the drain and was able to get it pushed out and into the main drain. It should flow right out to the city large sewer pipe outside no problem. No charge for today.
Customer had a few customer provided items needing replacement. Replaced two toilets with customer provided Toto toilets. Both flanges were in good condition. Had to replace one stop for hall bathroom in order to replace toilet. caulked both toilets to floor and checked for leaks and proper function. Also replaced customer provided garbage disposal, hardwired disposal. after install, ran disposal to check for leaks and proper function.
