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Real cool guy. Able to explain everything and fixed the issue in a timely matter. Good price
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Brylen did an excellent job of searching out and resolving my plumbing issues today, along with communicating and keeping me informed of his progress. I will be using Chen's services in the future if any plumbing problems arise.
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Another outstanding experience with Chen Plumbing! Shane was absolutely fantastic from start to finish. He was professional, knowledgeable, punctual, and took the time to clearly explain the work being done. I also received outstanding service from Michael who kept me informed of scheduling and always demonstrated a strong commitment to customer satisfaction…Thank you, Shane and Michael, for another job well done!
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Dawson was very professional, punctual and answered any questions I had. He showed me exactly where and what the problems with my house’s pipes were.
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Shane was super helpful! He walked us through all the steps and gave us all the information. He was super respectful of our space. Most importantly, our hot water and toilets were up and running in no time! We signed up to be a member. Thanks again, Chen Plumbing!
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As a customer of Chen Plumbing for over 22 years, I can only say that as they have grown, they have implemented impressive changes. The level of customer service, courtesy, and professionalism displayed by Chase is exemplary. Cannot say enough good things as a landlord who manages multiple properties.
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Compliments to Chen Plumbing for sending Cody out to my home to replace the water heater. Cody was on time for the first visit to evaluate and provide an estimate. He thoroughly explained the work needed and the costs. The next day he returned, again at the time we agreed, with his associate, Christian, and they efficiently completed the replacement. Cody reviewed the work that was completed, including photos, and left the house clean and removed all the old parts and equipment. They were respectful at all times, and it was a pleasure to have them in my home. Thank you!
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Overall Experience
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We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
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Shut off gas to home and Move gas line for stove to sit flush with wall. ** Water heater is old and Chen plumbing won’t be responsible for relighting** Customer stated that they needed gas line moved in order for stove to sit flush with wall. Went ahead and shut off gas to home and reworked gas line coming up to stove. Turn gas back on and tested for leaks. Didn’t notice any gas leaks at this time. Also tested stove and stove is working properly. Now stove isn’t sitting flush to wall because of plug for outlet. Stated to customer that an electrician will have to be called out to get that corrected. Once again, test for gas leaks, and none were present. Cleaned up work area.
Replaced leaking hose bib and shut off on back of house. Resealed the foundation penetration. Left hose bib off and drained as we’re expecting a freeze this weekend.
Customer had a leak coming from a 1/4 inch plastic line behind the refrigerator. Due to the age and condition, can’t safely use any push to connect or compression fittings on that line. Gave customer option to cut the wall and run a new line to a new stop. Customer declined work at this time. Customer declined work at this time. Removed dispatch fee.
Call for toilet not filling properly and to install new seals on a faucet neck. Checked pressure on home and found it to be good at 60psi at 2pm on a weekday. Chlorine levels read higher than I can test, above 5ppm at kitchen faucet. Water heater is approximately ten years old. Toilet fill valve is bad in guest bathroom (upstairs, immediate right hand turn, Kohler toilet). Rohl faucet provided new replacement parts for kitchen faucet. Replaced toilet fill valve and toilet is flushing normally. Installed rebuild kit on faucet spout. I recommend installing a whole house water filter to reduce the chlorine and chemical levels in the water. This will help reduce the stress on fixtures. Further, I am providing a water heater estimate as it is at the end of its life expectancy. Age, with water quality, increase risk of premature failure.
Customer needed quote on drain replacement and sewer line replacement gave options, but customer needs a few days to make decision
Customer stated that they wanted a quote to install RO system under kitchen sink and also find where there was a leak coming from under kitchen sink. Found leak coming from dishwasher supply line and recommended to customer to have that replaced. Gave customer quote for installing filtration system under kitchen sink also installing new dishwasher supply line. Customer signed quote and will return Monday to install Customer provided filtration system under kitchen sink and also new dishwasher supply line.
Upstairs in bedroom bathroom installed new lavatory pop up assembly. Tested and no leaks were present. On main floor also replaced pop up for pedal sink. Tested and no leaks present. Also installed new garbage disposal and tested. Disposal now works properly and no leaks present. Cleaned up work area. Also recommend to have water heaters replaced due to there age.
Customer had a bidet to install as well as a broken aqua piston on Kohler toilet in the primary bath. Replaced the central component of the aqua piston, the fill valve, flapper, and supply line. Installed customer supplied bidet. There is no warranty on customer supplied materials. Mounted the remote higher where customer requested to make it difficult for her toddler to accidentally reach. Tested all work to ensure proper function and no leaks. None were found.
Returning to install new cartridge for master bath faucet on left. Previously installed new cartridges, but found one to be defective. Customer ordered a new one to fix issue. Also replaced showerhead that was giving a low pressure with customer provided showerhead after work was complete checked for leaks and proper function of these items.
Call to disconnect sink and stove in anticipation of countertop install. While working we also found that the hot and cold,d shut off for the faucet were not functional. We removed and replaced the shut off valves. After disconnecting all required plumbing, we drained the water down to the house and left water off at request of Jackie. We also found a leaking faucet in the basement and provided an estimate to install a customer provided faucet.
Will add $35 on next visit for reschedule credit. Going to order two filters and then return to install 1
Customer had a Rinnai tankless unit that was reading code 12. Code happens intermittently, but most often happens later in the day when the primary shower is run. Ran combinations of tubs and showers and was unable to recreate the code. Went to check the rating plate on the gas meter and it has been painted over so was unable to check the btu load. Inh20 reading was in normal range at 7.5 when static and 6.5 when heaters were firing. Need to be able to run the pool heater 8n conjunction with the heaters to ensure it doesn’t drop below 4 inh20 reading for proper function. Remote start for the pool heater wasn’t working and the screen was too pixelated to see the messages for the beeping. Informed customer the pool heater needs to be able to heat and AGL should check their meter and regulator to ensure proper function. After this, we can return to do a check on the gas pressure system.
Returned to install 16 inch frost free hose bib that we ordered a couple weeks back. After installation secured hose bib to wall and used quick Crete to seal old penetration for standard hose bib checked for leaks and proper
Stop valve on polybutylene line blew off and flooded kitchen. House is vacant. Customer elected to just replace the one valve even though other valves under sink are same incorrect compression style on polybutylene. Replace stop valve and ensured no leaks. Water pressure tested at 100 psi. Left quote for regulator replacement but will take cutting drywall or removing water heater to access the PRV. Toilet in hall bathroom making loud noise from fill valve. Left quote to rebuild toilet. House is a slab home that has been partially repipe but there is still a lot of polybutylene lines running under the slab. Left quote to repipe the whole house. Left water off at meter at home owners request so she does t have to keep the house heated while it is vacant.
Client called us out today due to their hose bib on front of home bursting from the cold weather. While investigating in crawlspace I found another leak just beneath the tub shower. In closet behind tub is the nat gas water heater. It seems the copper pipe running up to the water heater is leaking slowly right around floor level in crawl space, due to it being touching an old galvanized pipe for long period of time. Will leave estimate for that repair, as well as repiping all the old drainage pipe in crawlspace. If client does finance job, wouldn’t be bad idea to consider the water heater also. It’s at least 10 yrs old, estimate included for that as well. 1 yr warranty on today’s work. Checked water pressure and it was over 100 psi, safe range is 50-79 psi. Home did not have a pressure reducing valve which is why pressure was so high. We turned off water at meter, to then go in crawlspace and pipe in the new whole home water shutoff ball valve, new pressure reducing valve, new tee f
