Overall Experience
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Overall Experience
Quality
Price
Convenience
Overall Experience
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Price
Convenience
Always return to Chen plumbing. Knowledgable, and I know I can trust them as they’ll openly admit if they can’t take the job. Always great results.
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Very satisfied with appointment time. Have been a repeat customer of Chen Plumbing for many years. Good explanations and answers to questions. Job done right the first time. This visit was to check a water heater leak and install a new water heater. Will continue to use this company for plumbing services.
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Overall Experience
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I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
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Braulio and his assistant today were great. This was his second visit and he was well informed and made sure I understood all the needed to happen and why. I was very appreciative of his respect for my home with shoe covers and his overall disposition. Thanks Braulio
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I will be asking for Cody A in the future if we require any work to be completed.
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Very respectable, professional, and great work. I hope to have him back
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Bad running hot water tub faucet , need replacement, add two shut off valves and come back Friday to install new faucet
In crawlspace, used Jetter to attempt to jet out sewer line. Afterwards on camera to inspect sewer line. Customer stated that he was having a whole house back up. Stated to customer that will need to run a camera to figure out where issue is occurring in. Customer agreed. In crawlspace remove clean out and ran camera and got about 85 feet out and my camera couldn’t go past that spot. Located and found 6 inch cleanout. Recommended next step to customer is to use Jetter to attempt to clean out sewer line. Ran Jetter and found that stoppage was made of roots. Attempted to jet out roots. Roots were just too thick for the Jetter to cut through. Next step recommended a customer to a do full replacement of sewer pipe outside of home or spot repair. Customer agreed to spot repair. Will return tomorrow to make repair. Cleaned up work area.
Came out to perform work as quoted. Cut out 30’ drain piping inside the basement. Dug up the first 15’ of drain piping outside. We found there was a cleanout installed that was original to the home. Where 5e cap was coming up to the ground level, there was a slab of concrete poured over it for the hvac condensor. Weight of the concrete pushed down on the pipe over 5e years and cracked the abs and caused a belly under the condensor slab. We replaced pipe coming back through the wall. Installed new two way cleanout by the foundation wall. Backfilled and bedded pipe. Sealed foundation with hydraulic cement. Tested to ensure a leak free installation. No further issue at this time. 2 year warranty on replaced section only. Warranty does not include soft tissue blockages due to flushing too much paper.
Customer is in the due diligence period for buying the property. Got customer approval to pull a toilet and run a camera. Camera made it about 50 feet into the yard before it could no longer be pushed. Observed channeling in the cast as well as pipe deterioration. Made notes of this and pulled camera back and attached inspection video. Left price to cut in a cleanout and perform jetting and camera work to price full line replacement. Left price to replace cast in the crawlspace as well as a price for water heater replacement due to age of existing heater.
Invoice for replacing the failed 1” ball valve on copper in crawl space. This valve is an isolation valve, to avoid having to shutoff the entire complex. We cut it out, and replaced with new 1” pro press ball valve and fittings. Discounted the repair a good bit, as we do understand this was an unforeseen repair. Turning the valve on and off is its job and normal standard operation.
Came out today to replace the old and leaking 30 gal nat gas water heater with new AO SMITH thin diameter water heater due to the location of the unit in the laundry room. Added new ball valve shutoff, new properly supported thermal expansion tank, new gas shutoff, and new coated gas flex per code. Capped the pan line, as there is nowhere to run a drain line to. Reconnected the t&p relief line that goes through the floor with cpvc pipe and fittings. Once we got water turned back on, filled up new unit, got all air out then lit the water heater. Everything all good and no leaks. 6 yr manufacture warranty 2 yr parts and labor through us.
Customer had a Rinnai tankless installed outdoors two years ago. The customer experienced an electrical surge recently and had electrical work done. The tankless is running hot to cold all throughout the house. Informed customer that electrical issues are unlikely since there are no error codes. Informed customer the first step is to flush the unit to get rid of unwanted debris buildup that can be affecting unit function. Did a monometer reading. Inh20 reading is in the correct range for the unit. Found no additional cold runs after running hot water for 5 consecutive minutes. Made customer aware that if the issue shows up again it is likely due to a cross connection and diagnosing that will be the next step. Also pointed out that there isn’t a full port gas shutoff and a street 90 restricting the flow of the gas and that can also be a contributing factor.
CUSTOMER SUPPLIED Disposal Install (1/2 or 3/4 HP): Expert installation of customer supplied 1/2 or 3/4 HP disposal. Disconnect and reconnect to existing drain and connect new disposal to power supply. Install new flange and mounting bracket with new putty on sink flange. Note: Please be advised that Chen Plumbing will responsibly remove and dispose of the old garbage disposal unless the customer provides written instructions to Chen Plumbing requesting the retention of the fixture/appliance. Customers acknowledge that once the old garbage disposal is taken away for disposal, it cannot be retrieved. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. No Warranty Coverage For Customer-Supplied Materials: The customer has chosen to supply their own materials for this project. Chen Plumbing has advised that the materials provided by the customer do not include warranty coverage through Chen Plumbing. Any future failures, defects, or issues arisi
Customer had both sinks in the master bath draining incredibly slowly. Children’s sink on the opposing wall was backing up into the master sinks. Did a combination of snaking the drain in combination with a drain solvent. Made customer aware that due to the nature of stoppages and the unknown material of pipe in the wall, that there is no warranty on drain cleaning services. All three sinks are draining properly now with no issue.
Customer stated that there was a leak coming from bathroom upstairs under lavatory faucet. Found that leak was coming from service stop valves. Tested pressure to home and pressure was above 80 psi. Will send customer estimate for recommended plumbing repairs.
Quoted work complete. When supply lines were replaced we found that the faucet also has a break in the utility room. Install tankless water heater and dedicated recirculating line (list as misc task on estimate) to master bedroom. Cap and move existing tank water heater out of the way in the crawlspace area, as there is no feasible way to remove the unit. Billy is not happy with the condensate line routing, as he has plans to finish and utilize area inside basement with water heater. Will return to reroute condensate line at no charge when we also return to install garage faucet once ordered.
Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new thermal expansion tank and tank shut off. Also installed drip pan under heater. Also furnish and install new three-quarter inch PRV. Tested and no leaks were present at this time. Set water pressure to about 60 to 65 psi. Cleaned up work area.
I came today to install a new water service. I started by digging two holes one at the meter and one at the house. I had to wait for the septic company to install new drain fields. After they finished there work I trenched both the holes together. I also sleeved the new water service with 2 in pvc due to the drain fields. I also installed a new ball valve and new meter box. Tested system and system is working properly with no leaks or issues. After I tested I backed filled.
Client called us out due to old cast iron sewer piping underground backing up into the home. We have jetted this line 2 times in the last year and a half. We put camera in and got about 35 ft out. Located it in same spot as victor last time underneath the homes back deck, marked with black tape. We proceeded to run the jetter down the same clean out in order to get some relief for client, but still could not get past that same point. Will return Friday with hunter to get a scope and game plan to get this sewer line issue taken care of for good. Will credit back today off of the future repair on sewer line.
