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i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
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Shane’s service was very good. He was very thorough with both his explanation and work performed.
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We had a rusted tub drain that Shane replaced. He did a nice job with the work. He was also very friendly with us and with our young son.
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Very satisfied with using Chen! Shane was professional and so helpful! Thanks!!
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Braulio is by far the best plumber we’ve ever had. He was very communicative through the whole process, informing us every step along the way. His knowledge, thoroughness and attention to detail were above par and we can’t thank him enough for his professionalism. His outstanding customer service is the reason we chose Chen plumbing for another job a few days later and will continue to choose Chen plumbing in the future. But if he leaves, we’re going with him! Give this man a bonus and promote him ASAP!
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Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
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Shane was very pleasant and got the job completed in a short amount of time. He pointed out a couple of additional problems that needed attention. I will definitely call Chen Plumbing back for future work.
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I love Chen plumbing. They are always friendly and do an amazing job. Thank you!!
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Shawn was very patient and listened to all of my concerns. I especially appreciated how he walked me through the issues and explained potential solutions and why they might be needed.
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We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
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Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
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Customers water heater not lighting upon arrival. Customer stated he was doing the yearly service and after draining and trying to relight the water heater it would no longer light. Informed customer we could attempt to light it first. Gave customer estimate, customer approved estimate. After attempting to light found burner assembly not working properly. Informed customer we would need to call ao smith and have the parts shipped in since the water heater was under warranty. Have new gas control valve and burner assembly being shipped over night. Customer will call once the parts come in. Customer paid for us attempting to relight the water heater today. Informed customer that will be credited towards the cost when the new parts come in. Customer will pay $291.79 when we return to install the parts
Upon arrival, customer informed us that there has been a small leak near the foundation of the home. Gave customer prices to either replace or repair the service through the foundation. Customer opted for repair. Upon excavation determined the leak to be coming from the area of a Cpvc pipe that was bent through the foundation. Noted that a quest fitting was used to connect to well pipe (black pipe with blue lettering). This isn’t a recommended pipe for a city water connection due to the chemicals in non-well water supplies breaking the line down. Customer approved work to return Wednesday 12/31/25 and bore the whole service to do a pex water service to ensure the longevity of the line. Description of sold work on 12/29/25: Price is to excavate water service by foundation and bring copper line through the foundation. Will remove bushes to access water service. Price doesn’t include replanting or hauling rose bushes away. Price is to directionally bore a new water service from the met
For this job, the customer had a couple different complaints. The one of the main complaints is the bathroom in the guest hallway doesn’t get super hot so I took out my thermometer to test the water temperature. His water heater is set to be which is indicating 130° however we weren’t getting 130° out of the faucet so we got 110 out of the faucet so I knew that there was a problem with the shower cartridge and potentially the recirculation pump, we have replaced the water heater this year, but we didn’t replace the recirculation pump with it so what I recommended is we go ahead and replace the recirculation pump along with the new check valve Following that a new cartridge as . Once those two items were complete. There are no leaks on the Delta cartridge. There was a slight leak from the bonnet nut because the bonnet nut wasn’t completely tightened. So once I got everything tightened tested turn on the water there’s no leak and was reading the correct temperature now Addition to that w
Customer stated that they were having a high water bill for a little while now, and also that toilet in master bath was running. Shut toilet off that was running and spotted meter. Didn’t notice meter moving. Also tested water pressure to home. Found that thermal expansion tank has also failed. Gave customer quote to rebuild one toilet and replaced thermal expansion tank. Went ahead and furnished installed new thermal expansion tank with bracket and installed it. Tested and no leaks were pressed at this time. Rebuilt toilet by replacing fill valve flapper and supply line. Tested and no leaks were present this time. Also checked out other toilets and didn’t notice them running. Cleaned up work area.
Have different quote options to install more accessible shut off valve/smart valve to shut off water to house. Valve is currently in the back corner of the crawlspace. Also left quote for water heater as it is from 1995.
Called out today due to the men’s bathroom upstairs in the office leaking from the back onto the floor. It was leaking from the flange, which had a wax ring on it, as well as a rubber gasket which is not supposed to be used together. Removed the old wax and gasket and installed new wax ring with horn and re hung the wall hung toilet and fastened the 4 bolts. While putting back together, noticed a small drip at the toilet spud. Tightened it up just a bit, and it got worse. Removed and saw the rubber sealing gasket for it was completely gone which is why is did what it did. Replaced that toilet spud after rehanging and tested. No more leaks. Advised client to not use that toilet for at least 48 hours.
Roughed in customer provided shower drain and shower valve. Customer is going to install trim out after shower stall is put into place. Explained to customer about customer provided parts and also explained dimensions of shower valve and drain. Checked all area of work for leaks and proper function. Not responsible for open drain work. Customer is in process of remodel.
Water heater leaking from t&p line upon arrival. Customer stated the t&p line was running outside so he tried to relieve the pressure and when he opened the t&p valve it started to leak at the water heater as well. Customer stated he wanted to replace the water heater due to age. Gave customer estimate to install new Rheem 40 gal gas short water heater and code upgrades. Customer approved estimate. Installed new water hater with new expansion tank, shutoff, new pan, new gas whip. Turned on water to check for leaks, found no leaks. Fired up water heater. Water heater is fired up and working properly. No leaks upon departure
Hose bib on back of house had slow leak running down the wall. After receiving approval to replace, we started taking apart the hose bib, found there was a solder connection on the hose bib that was barely attached and only being held in place by the screws in the wall. As soon as we took the screws out it fell off the side of the house. Had to cut drywall inside master bedroom closet. Pushed pex through the wall and installed new hose bib. Added an isolation valve inside the closet wall for the hose bib. Tested to ensure proper function and a leak free install. Left hose bib turn off and drained down as we are about to get below freezing temperatures for the next few days, wanted to prevent chance of it freezing. No further issue at this time.
Customer stated that urinal in men’s room wasn’t flushing properly. Replace diaphragm with bigger diaphragm and tested. Now urinal seems to be flushing as it should. Also tested drained by filling up bucket of water and dumping it down urinal multiple times and urinal was draining. Stated to customer that urinal may be flushing differently. Due to the fact there is the pad inside the urinal. Also flushed the rest of toilets in unit and all seem to be flushing as they should.
Customer stated that there was a leak under sink and also that they wanted service valves replaced. Took a look under kitchen sink and gave customer options on repair repairs. Went ahead and shut water off to home and installed one hot and one cold service valve for kitchen sink. Turned water back on and tested, and no leaks were present at this time. Also took apart drain under sink. ReFitted and reconnected drain back together. Tightened down all connections and test. No leaks were present at this time. Did state to customer that basket strainer on right side will need to be replaced because nut isn’t going on properly. At this time, customer didn’t want to proceed with replacing basket strainer. Will send quote to do so. Cleaned up work area.
For this job, CUSTOMER called us out for a wobbly toilet tank. The customer attempted to put the tank bolts on himself however he did do that and made a seal but without a tight seal so the rubber gasket would leak out because not all the sea seals were perfectly seated Not only that the rubber gaskets were in the wrong spot so there was a couple ways that I could go about doing the repair, I could do a minor rebuild and fix his mistake in the process of it with that in giving it would be done the correct way with a warranty. Or we could replace the toilet either Chen plumbing supplied or customer supplied the customer wants to think about their options of what we can do for them before we begin. They’re leaning more towards replacing the entire toilet and if that is the case, they will call us back to do so.
Left quote to replace galvanized water service
Talked with customer to go over options for filtration system and found suitable location for it. Left quotes to come install the system. Customer going to call back after he purchases the systems.
Snake the kitchen sink line , new p trap installed
