Responded quickly to plugged drain. Keep me abreast of what the problem was and gave me an upfront estimate. I would use them again.
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Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
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Christian was great! He explained everything very well and answered all our questions. We feel very confident in his work. He was on time and did an amazing job!
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Dawson is always very professional and explains things clearly. Always appreciate the education.
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Simeon was very professional, helpful, and friendly today. Looking forward to continuing to work with him.
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I was told over the phone that a diagnostic could be done for the price of 49.99 only to find out that when the technician got to my home, he looked around, gave advice and then quoted me an astronomical price. I will never use this company again.
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Matthew has been here multiple times in the past several months because of septic tank underground piping issues, repiping, and other water issues. I never realized the versatility of plumbers and appreciate them more than I did before. Matthew has been spot on and explains whatever he does. Carolyn Becker
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The service Tim Chen provided was outstanding. He was very professional, polite and answered all my questions and concerns. I am 100% satisfied with his service and I recommend Chen Plumbing to anybody that needs plumbing services.
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Travis was knowledgeable, helpful, and went over all my options. I really appreciate the time and explanations. Wonderful technician!
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“Great Service, knowledgeable about job, and all-around very cordial.
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Customer had a leak on 3/4 cold line coming off the water heater in the garage. Pipe was located in the wall of master bathroom near the shower valve. Cut out and repaired section of pipe, and replaced the prv in the box outside because the pressure was high. Read pressure at 110 psi. Checked on another water source with another gauge because the pressure reading had been 60 the week before. Still had a high reading with a different gauge. Thermal expansion tank is still working properly. Noted an old shutoff leading to the exterior of the home. Found it was for a hose bib that was no longer installed. Capped the line as a courtesy. Checked all work to ensure proper function and no leaks. None were found.
Check the shower leak , possible tile leak or faulty shower pan Found high pressure 90 psi in the home , we replaced Prv today with 3/4 “ watts AUB 25 type
Upon arrival customer stated there was a blockage in the main line. Gave the customer estimate to run the camera in the clean out. Customer approved estimate. I was not able to see much with the camera due to water being in the line but did see globs of toilet paper. Informed the customer we were going to have to run the sewer machine. Gave customer estimate to run camera and sewer machine. I ran my sewer machine and was able to clear the blockage. But when running the camera again noticed the line was backpitch and the sewer line outside was not glued together. I also went in the crawl space and saw that cast iron is not in good condition and needs to be replaced as well as there not being a p trap on one of the showers. Gave customer estimate to do a cast iron repipe and a estimate to run a new sewer line outside. Customer did not approve the sewer line replacement out side but did approve the cast iron repipe. I will be returning first thing tomorrow morning to complete the work.
Trench from water meter to home. Install new 1in uponor pex water line. Inside home install new Prv and main house shut off valve. Also for laboratory faucet install 2 new service valves with supply lines. Water service line has a transferable 5 year warranty against material defect and workmanship.
Replaced a kitchen faucet , install bidet seat , rebuild delta bathroom sink faucet with two new stems , spring and seats
I returned today to install a new navian tankless. I uninstalled the old one and installed the new tankless. I had to cut back the vents some to make the vents work. I also installed the service ports and gas. I tested the system and system is working properly with no leaks or issues.
Left multiple quotes for different style filtration systems. Customer still doing research on what li d if unit he would like. Gave recommendations on different styles and what the installation process looked like for the different models.
Quoted auger snake , customer want fix themselves instead
Basement bathroom continuing to back up after we corrected pitch under slab and on exterior of home. We flushed toilet multiple times and ran tub and sink last time and all were draining. Today arrived and found water was still draining, but very very slowly. Pulled toilet and camera’d from toilet. Found grease blockage that had occurred during the time before the pitch was corrected under the slab. Was able to clear most of the grease and restore flow. Ran all fixtures in downstairs bathroom to verify. Rerouted line has some spots that are flat, and branch line going to toilet is back pitched and holding approx 1” of water. Toilet is very old and I recommended we try replacing toilet before committing to jackhammering the slab under the bathroom. Left quote to replace toilet, also left quote to reroute the bathroom drains back to the existing drain that was previously capped off 6 years ago. Both lines have adequate depths where this would be possible. Branch line appears to be 3”. To
Replaced a disposal with customer supplied today
Tenant stated that when laundry was draining, it was back up into shower and also that one toilet was flush multiple times that would also back up to shower. Stated to customer that we need to pull toilet and run drain cleaning equipment to clear stoppage and customer approved. Pulled toilet and cleared stoppage and afterwards ran camera to inspect line. Found that stoppage was made out of flushable wipes, and soft tissue. Recommended to tenants not to use flushable wipes. Reset toilet and tested. No leaks were present this time so cocked around base of toilet. Cleaned up work area.
Came out for toilet leaking from base. Received approval to pull toilet. Found both sides of flange were cracked and wouldnt hold bolts. Took out old concrete anchors and installed two repair spanners. Anchored steel scanners into concrete. Installed wax ring and new bolts. Set toilet and tested to ensure a stable leak free installation. Caulked base as cleanly as we could with 5e missing tiles underneath the toilet. No further issue at this time.
Client called us out today due to the tenant seeing a leak showing in ceiling below that upstairs hallway bathroom tub. Inspected that upstairs tub, and found a few different issues with it. There’s a large crack in the grout for the tile, there’s a large gap behind the tub spout and tile, and there’s also a crack in the Sheetrock just outside the bathtub. Also, the fiberglass tub flexes a ton, which it should not do. Left estimate to properly fix all the issues. Client wanted us to at least fill in the gaps with caulk for a temporary hold, though I cannot guarantee that will provide much help. We caulked the cracks and gaps that we could see to try to stop water intrusion to the wall as NO WARRANTY. Will credit back half of today off of the quoted work if done within 30 days. Charged card on file per customer request.
Customer had a leaking water heater. Basement was flooded. Water had pooled all the way to carpeted steps. Asked customer if they wanted remediation, customer declined. Checked house pressure at 110 psi. Customer has a galvanized line coming from the street. Made customer aware that there may be a buried prv in the yard, but it can’t replaced on a galvanized line. If a second prv cut into the copper in the crawlspace causes pressure issues, the service will have to be replaced. Installed a new prv, water heater, pan, thermal expansion tank, whole house shutoff, and water heater shutoff. Tested all work to ensure proper function and no leaks.
Client called us out today due to the old cast iron kitchen sink drain leaking from the ptrap which was located in the basement area below. The whole drain system is still cast iron and the way the kitchen was tied in was not correct. We cut the 3”x2” cast iron tee out and a little section of pipe. After doing that, noticed the old piping was all coated on the inside with corrosion and gunk from over the years. I grabbed my small ridgid flexshaft and cleared all that out that I could see from above the pipe. Sprayed water down, and washed it out as well. Replaced with new pvc 3”x2” sanitary tee and 2 no hub couplings to adapt to the cast iron. We drilled new 2” hole through the kitchen cabinet for the new 2” kitchen drain. Completely reworked the drainage pipe under the sink, added a new tee and added a new studor vent under the sink as well, even though I did tie the old vent back in to the main. Once all connections were made we let glue set up for 15 mins while we cleaned up. Ran a