Cody was amazing and very knowledgeable patient and informative!! did a great job with the whole house… thank you again - Jill
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I had the best experience ever with Mr Chen. He was prompt, explained everything that needed to be repaired. Gave his honest opinion on what direction to go in that would save us future problems, which was greatly appreciated. They left the areas they worked in spotless. If I could give more than five stars I would.
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Brylen was awesome! Very thorough in assessing the situation, kept me informed of the findings, worked hard in completing the job and cleaned up the work site. I called Chen Plumbing on a Monday afternoon and they put us down for the very next morning. Highly recommend.
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These guys are on time and do great work, also provide great explanation Of the service Been using them for 10 years
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Cody was AWESOME, he was thorough and quick! Thank you Cody for a fantastic job. Thank you for coming early.
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Superior customer service. Great technician. Highly recommend Cody A!!
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Technician was thorough. Provided detailed descriptions of issues and fixes.
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Call to reconnect sink and components after new countertop install. Arrived and met with Ms. Christina and Keith. New countertops were installed, but plumbing was left off. Further, the hot side shut off valve was leaking a moderate amount. When inspecting existing components and install request, I found: Faucet was a new glacier bay single handle pull down style. All components present and undamaged. Garbage disposal had rust on both organic collar, and the mounting bracket. Gasket was dry rotted. Shut off valve needed to be rebuilt, and debris removed. Drain lines are copper, and were configured for double basin shallow sink. I installed provided faucet. Rebuilt hot side shut off valve, removed gasket debris and cleaned threads. Returned water service to home. Installed new garbage disposal and mounting bracket. Direct wired unit in, and replumbed drain line to accommodate single basin deep sink. I elected to cap secondary line off, as dish washer drained through disposal, and d
Started on approved work today. Replacing two flanges and resetting both toilets. Also replumbed kitchen sink including two new basket strainers. Also replaced improper p-traps in two different bathrooms. (Downstairs bathroom and left side master). Will return to continue work tomorrow.
For this customer, they have a two handle shower valve faucets facing an exterior wall. The homeowners are moving in a couple months and they’re selling their home and they just want this issue resolved without being intrusive and cutting the tile or cutting the exterior of the house got it approved by management to go ahead with the repair. I’m unable to locate the shower stem locally so therefore the customer has to order the part For the shower stem so therefore what I recommended is for them to order the part get it delivered to their house and once it is installed, we can come back out and put the new one in the water pressure is at 45 psi and the water heater is from 2021. We installed the water heater. We have this job scheduled for next Monday however, if the customer gets the parts in before then we can go ahead with the repair.
Call for sewer backup. Met with and. Helen and she said both toilets and the tub were draining slow. Inspections revealed standing water at house clean out. Clean out at street side had visible root ball growing up. Returned with hydrojet and jet line and removed all standing roots. Camera shows county side still has root intrusion and will backup again if left unrepaired. After clearing main line by street clean out, I ran camera to verify. When testing plumbing inside there was a residual blockage. Ran camera and jet simultaneously to carefully clear blockage without backspray inside home. Cleaned interior line and verified all fixtures draining. To help Ms. Helen, I also sanitized and cleaned the tub after clearing all interior fixtures I called in on behalf of Ms. Helen to report the mainline break. The sewer and water department said they must send emergency response first, and they’ll assess for repairs. While on site they arrived, but mentioned that they are only responsib
Customer had a leak of unknown origin in ceiling above garage. Upon arrival, found that a lot of water was in the ceiling, walls, and floors between rooms from the garage, to the kitchen, to the foyer. Large sections of drywall had been cut already to access the plumbing. Immediately noticed a large amount of grey poly present in the home. Found a leak occurring from a tear in the grey poly. Gave customer options to repipe the whole house, or repair just the section with no warranty. No warranty can be given on poly repairs due to the nature and volatility of the pipe. Customer declined whole house repipe and opted for the repair. Reliable Restoration was on site per Braulio. Tested leaking section in garage and confirmed no further leaks were in the area at this time. Customer also wanted us to check the kitchen area but Reliable had already encapsulated it. Informed customer of everything written above.
Returning tomorrow once the faucet arrives to install a new faucet and a new expansion tank
After the customer approved the estimate to repair the felt section of sewer line, additional issues were discovered further downstream. The customer was informed of the most effective long-term solution to replace the remaining section of sewer from the point of repair towards the street. If sewer line is found to be compromised beyond the point of connection at the tap, the county will be notified to address and replace the portion of their sewer line under their responsibility. As part of the scope, a new 6 inch cleanout will be installed near the street for future access all work will be thoroughly tested upon completion. All piping will be properly beded, and all excavated soil will be properly backfilled. Photos and video documentation will be collected throughout the process and added to the invoice. Completed work mentioned above with no issues, pipe leading out to street is in typical age condition however still flowing at this time.
Replace needle valve for refrigerator Shut water off to home and replaced needle shut off valve for refrigerator line. Turn water back on and tested. No leaks were present at this time. Also recommend replacing thermal expansion tank. Will send estimate to do so.
Customer has credit of $35.00. No issues with the toilet. The home owner when ever they create urination, they sometimes miss and leaked down the toilet and has a little puddle of urine, from a plumbing standpoint I can’t not fix anything. The toilet isn’t leaking. Customer also had me take a look at faucet that was tight, however I wasn’t able to help much. At this time there are plumbing issues with the toilet. With that in mind I’d recommend getting the water heater replaced.
Customers washing machine flooded upon arrival. Customer stated the washer machine over flowed onto the floor. After running water down the drain line and making sure it was clear to the city’s tap, informed customer she had no drain issue that the issue was the washing machine.
Replaced water heater 50 gal gas , replaced a main water shut off valve and Prv , installed a customer supplied inline whole house filter with bypass , discussed and signed up membership today with Mr. Floyd .
Customer having back up issues upon arrival. Customer stated the toilet downstairs was backing up but has since stopped backing up. Informed customer we could run the camera down the line and locate the issue. Gave customer estimate, customer approved estimate. After running camera found root ball below the porch as well as most of the sewer line was back pitched and there is a crack in the cast iron at the foundation. Gave customer 3 options for replacing just a section of the sewer line, or replacing the whole line.
Came out to this customer home to take a look at an issue he was having with his dishwasher. I took off the trim plate to look underneath the dishwasher to see where it was leaking, and the leak was coming from the solenoid of this dishwasher unable to fix the dishwasher, upon the further inspection of the plumbing his water heater has a little bit of rust and corrosion, and the water pressure is at 70 psi. At this time the issue at hand was the dishwasher leaking and dishwasher failure.
Call for clogged toilet. Arrived and found men’s restroom toilet clogged. Used auger to clear localized blockage. While inspecting inspection I found that the toilet is incredibly old. The gaskets are in a SEVERELY deteriorated state. The flapper is falling apart. I strongly encourage replacing this toilet before it leaks on to floor. I am proving estimates for a regular toilet, and for a pressure assist. The women’s restroom has a pressure assist toilet already. During this work I noted that water was coming out forcefully from faucets. I went to basement to check water pressure at the water heater. Water pressure is approximately 72psi, 12pm on weekday. Water heater is 24 years old and developing a leak on old galvanized waterline on hot outlet. I recommend replacing this water heater immediately, as it is far past its life expectancy. Water heater replacement will also address the pipe issue. Water pressure regulating valve is likely in a failing state. While pressure does techni
Remove 2 3/4 old gate valve ps and install 2 new quarter turn ball valves. Customer stated that in guest house three handle shower valve broke and wouldn’t shut off. Stated to customer that shower valve will need to be replaced to a single handle shower valve. At this time, customer just wanted water shut off to guest house. So in crawlspace, found both hot and cold shut off, but wasn’t able to shut off due to corrosion on gate valves. Recommended to have valves replaced in customer agreed. Went ahead and installed new quarter turn ball valves. Turn water back on and tested, and no leaks were present at this time. And now there is no water going to guest house. Will send estimate to install single handle shower valve.
