Wonderful service and exceptional explanation of repairs. Very courteous plumbers who went above and beyond. I will call Chen Plumbing and request Eric going forward for every plumbing need I have as a new homeowner.
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Answered all of my questions and made me feel very comfortable.
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Professional, came on time, and cleaned-up area afterwards. Work was done in a timely manner and plumbing problem was resolved.
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Simeon was great! Knowledgeable, courteous and did a fantastic job. The office kept me constantly updated on his arrival. It was an excellent experience working with the whole Chen Plumbing team. I highly recommend them.
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Matthew was extremely knowledgeable and was able to answer all my questions thoroughly. The service was fast and there was no mess left for me to clean up afterwards. Very happy. Recommend 100%!
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Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.
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Victor was efficient and very professional Did a great job!
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Mathew was prompt, courteous and completed the job in record time!
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Mr Chen gave me good service but I wouldn’t use the other tech they sent out first.
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Replacement of water heater. Replacement of appliance hoses at washing machine and dishwasher. Repair of all toilets to address poor flush. Replacement of pressure regulator.
HOA approval has been given for project. Call 811 emergency locate for location of underground utilities before excavation can begin. Pump out current septic tank. Crush and fill in existing septic tank. Run drain line to area excavated out for dual pump fiberglass basin with alarm system. Excavate drain line approximately 160+ feet to just past end of property line. Carefully excavate next to manhole and core drill 12 inch hole as low as possible. Install 6 inch piping into manhole and install rubber boot around piping. Install 6 inch PVC cleanout and attach discharge line from pump system. Bed pipe properly according to Georgia plumbing code and tamper down dirt while filling in excavated areas. Price is subject to change due to unforeseen circumstances. Chen plumbing is not responsible for any unmarked utilities in the ground and any landscaping that may be necessary after project is complete. Customer responsible for any tree removal and electrical setup for alarm system.
Customer had toilet that wasn’t flushing. Augured the toilet to clear the stoppage. Tested with multiple flushes to ensure proper function. (Video attached). Adjusted the fill level in the tank as a courtesy to ensure a better flush. Left quote for a new water heater because it will be time for replacement in about a year and will need a couple of code upgrades.
Shut water off to home and removed old PRV and main house shut off valve. Furnished and installed new PRV and shut off valve. Turned water back on to test for leaks. Water started spraying from old fitting so went ahead and fixed it. Furnished and installed new toilet in master bathroom and tested. No leaks so caulked around base of toilet. Set water pressure to about 60 psi.
Roughed in two shower valves and tested to ensure leak free install.
Replaced two faucets 8” with customer supplied with new drain
Customer had water leaking from the bathroom into the living room. Customer stated there have been leaks before, but caulking the hardware corrected it. Bathroom was remodeled 8 years ago with relatively new plumbing. Noted some cracks in the grout and gave customer option to cut ceiling and diagnose the leak. Customer opted to grout the tub first, but will call for quoted price if the leak still persists after it’s grouted. Flushed the tankless unit in the home, cleaned the condensate trap, and cleaned the air intake filter. Turned heater back on and tested for proper function and no leaks. None were found at this time. Made customer aware that since the heater hasn’t been flushed before that issues can arise from flushing suck as leak or mechanical malfunction. Applied customers 59 dollar coupon to the work.
Who plays, fill valve supply line and stop valve for toilet. Cut drywall on backside to access and remove galvanized nipple and bring copper through the wall.
Upon arrival customer wanted an estimate to repipe the 30-40 feet of cast iron. Also install new pvc toilet flange. Left customer with estimate and the customer stated they would call back when there are able to schedule
Customers, laundry sink strainer had rotted out, customer would like to have it replaced, replaced and tested thoroughly with no issues.
Replaced expansion tank. Increased water pressure to 75 psi. Repiped cold side of water heater to correct 2 minor leaks. Adjusted scald guard in upstairs guest bathroom. Left quotes for options for filtration system.
Replaced customer supplied kitchen faucet and replaced basket strainer on left side of kitchen sink.
Upon arrival customer stated they were getting a sewer smell in the whole house and also stated that it happens at night. When through crawlspace to check sewer line and also when into the attic to check the sewer vents. Informed customer that we would have to do a smoke test. Customer stated he would talk to his wife and get back to us.
Returned and installed cartridge for kitchen faucet. Tested for proper operation and leaks. No leaks were present at this time.
Customer had a dishwasher that was holding water and not draining. Water was leaking out and onto the floor and pooling below the flooring. Recommended David with Reliable Restoration to come and inspect any damage. Disconnected the drain for the diswasher and removed a blockage where it ties into the garbage disposal. Made customer aware that we don’t work directly on diswashers, there could still be pump issues or too much buildup in the line. Recommend calling Caleberry’s for any appliance maintenance or repairs. But as of now, dishwasher is draining and appears to be working properly.