Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
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Price
Convenience
I had Chen Plumbing replace a bathroom faucet and install new hot and cold shutoff valves with new metal-braided supply lines, and the experience was excellent from start to finish. Shawn went above and beyond. Not only was he professional, efficient, and clearly skilled, but he also took the time to offer genuinely helpful tips and explanations along the way — the kind you don’t get unless someone actually cares. Everything was explained in plain English, the work area was left spotless, and the new premium faucet looks great and works perfectly. No leaks, no stress, no surprises. They provided the faucet, handled all connections, and made sure everything was solid before leaving. It’s obvious Shawn takes real pride in his work. If all service professionals were this thorough and considerate, home repairs would be a pleasure instead of an adventure. I would absolutely use Chen Plumbing again and highly recommend them — especially Shawn. My sink is thrilled. I am too. 😄
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Did what they said they would do: call, texted arrival time; gave me an estimate and waited for my approval before starting. We also discussed what we could do to avoid this problem in the future.
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Shane was efficient, knowledgeable, friendly, and thorough. We enjoyed talking with him as well as appreciating his work.
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Very responsive … very pricey solution to replace the whole DWV system (it is needed). I’ll look forward to inspecting the finished product as your firm has great reputation. Thanks again for prompt service call Steve
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The technician Simeon did an excellent job going over his work, shared what was done. We were very well pleased! We will definitely recommend your Company to others.
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Leak in the water supply line, feeding the refrigerator. The customer had initially shut off water to the entire house and attempted to repair which unfortunately resulted in a broken copper pipe and a bigger leak. Upon arrival we provided the customer with options to replace the entire line to install a new shut off box that meets current code requirements. The customer approved the recommended work. We proceeded to run new piping making necessary, cuts, and sheet rock to access the line and thoroughly testing everything to ensure it was working as intended. Everything is now secure up to code and the customer has a fully functional leak free waterline with a proper shut off box installed. Not responsible for Sheetrock repair
We were called out today due to clients 7 yr old nat gas water heater leaking out in the basement. So, we replaced the failed water heater with new Rheem pro series 50 gal SHORT nat gas water heater. Old unit was a tall model, and the venting was not acceptable with how tight it was, so a short model was the only option. New unit was installed in a pan with a cap in it per code, and a new ball valve shutoff, new coated gas flex and gas shutoff, new properly supported thermal expansion tank per code, and all new vent pipe to the tie in point. Water was done in copper pipe and propress fittings. Got air out and turned unit on. No issues. 6 yr manufacturer warranty on tank 2 yr labor warranty
Sewer line separated in crawlspace upon arrival. Customer stated she heard water running the night prior and found a pipe separation in the crawlspace. Informed customer we could cut out and replace that section of pipe. Gave customer estimate, customer approved estimate. Cut out bad section of pvc and replaced it with a new section. Flushed toilet to make sure glue joints were good, everything is flowing and working properly. No leaks upon departure
Call for drain problem in home after my last visit. Arrived and inspected. Through drains were draining after last visit, I used sewer machine in clean out as courtesy. Found some residual blockage built up at 90 elbow outside of house, before clean out. Sewer machine quickly unblocked and lines cleared fully. Derrick flushed toilets, and also watched clean out while I flushed to see water drain in normally. Also cycled sewage ejection pump again in basement three times. Derrick ran washing machine. Issue with sewer line being flat and low near clean out still persists, but lines are flowing currently.
Customer has a hole in the ceiling above the kitchen. There is damage to the subfloor from a failed wax ring/flange. A pull and reset is recommended to correct the seal and check the flange for damage. Recommended also having Reliable out to inspect the damage and see if remediation is necessary. Customer opted to wait on the pull and reset until Reliable can inspect the damage.
Install new supply line and service valve for dishwasher. Shut water off to home. Installed new service valve for dishwasher. Turned water back on and tested. No leaks were present at this time. Didn’t connect supply line to dishwasher because customer is getting new dishwasher. Cleaned up work area.
Came out to address issues with multiple toilets, and give quote for the water heater. Master bathroom toilet was leaking from the bottom, pulled and reset toilet and found the tank bolts were so rusted that it broke just by moving the tank slightly. Received approval to also do major tank rebuild. Guest bathroom toilet was running constantly. Received approval for minor rebuild. While working in toilet we realized it was shifting back and forth. Received approval to pull the toilet and inspect the flange. Found the left side of the flange was broken. Recurve approval to replace the flange. Carefully chipped out old flange and installed new one. Installed new bolts and wax ring. Replaced inside components of the tank. Downstairs toilet was rocking due to the type of type it was sitting in. We shimmed the toilet at no charge. No warranty on tank parts due to house pressure being at 90 psi. Left quote for PRV, water heater, and Flo by Moen flood device.
For this job, I worked on getting the garbage disposal in the kitchen sink unjammed due to the fact that a shot glass was poured down it causing the issue. The customer tried to do it himself and take off the trap. There is a little bit of water that is sitting in the cabinet. I recommended to dry it up with some towels in the shop and that is exactly what we did took some pictures just in case the water heater is brand new along with the pressure. Pressure is fine on the home. Furthermore, the house is brand new so there’s not really many problems. This was just user error, but that’s all right. There’s no sink blockage ran the water to verify garbage disposal works just fine.
Pressure Reducing Valve (PRV) ¾” Replacement: Remove and replace the existing ¾” pressure reducing valve on the main water line. The process includes shutting off and depressurizing the system, disconnecting old fittings, and installing a new PRV. The valve is then adjusted to maintain safe water pressure levels, typically below 80 psi, to help prevent stress on pipes, fixtures, and appliances. Final pressure is tested and fine-tuned to ensure proper function. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Installed prv and set to appropriate pressure of 60 psi , tested extensively for leaks everything is working as intended upon departure
Call for sewer backup. Sewer main for main level bathroom clogged. Used camera to feed sewer machine up to that line. Sewer machine cleared blockage and restored flow. Videos attached showing deteriorated main line. Cleaned some hair from second floor hallway tub drain cover.
Customer had a pressure reading of 120 psi in the home. The prv was no longer working, the whole house shutoff was leaking when turned off, the thermal expansion tank had failed, and the heater was over 20 years old. Re0laced the heater with a new shutoff, pan, and thermal expansion tank. Installed a new prv and shutoff. Set house pressure to 63 psi. Tested all work to ensure proper function and no leaks. None were found. Left quote for Flo by Moen and under sink RO system.
Tenant stated that she was getting no hot water in her bathroom. Customer stated that there was hot water, but it’ll go cold and back to hot. Tested and found that there was hot water, but it took 3 to 5 minutes to get there. Also stated to customer that there was a check valve on heater that may need to be replaced in customer agreed. Replace check valve and tested. No leaks were present at this time. In same bathroom ran water and there was hot water coming out constantly for about 15 minutes. Also tenant asked for us to replace some showerhead so we went ahead and did that and charge $175 to do so. Cleaned up work area. Also found mixing valve on first floor in bedroom bathroom and tested for cross connection. At this time, there was no cross connection.
Came out to this house to take a look at faucet that needed to either be repair or replaced, We attempted to try to repair the faucet however the faucet is from the 70s and is too old to work on, we could not remove the bonnet nut and as a result we are unable to make the repair. My recommendation is to replace the faucet with a brand new 4in center est faucet. At this time nothing was charged to the homeowner they have a 70 dollar credit and it will be applied to the next visit. Water heater doesn’t have a sticker for the date or warranty info Was unable to check water pressure
Callback for inconsistent hot water. This has been a repeat complaint and we have been out several times for the same issue. Arrived and spoke with Troy. He expressed considerable frustration over the last month. He specifically pointed to specific incidents, such as the kitchen sink going completely cold (and the dishwasher was in use at this time) recently. The master bathroom shower doesn’t seem to be getting very hot, or staying hot. The tub has been filled up once without running out of hot water (previously the tub filled up a little and then only produced cold water). He is also frustrated with the amount of time and the decision to replace the tankless with a Navien. He expressed frustration that he was told Navien was a better option than his preferred choice of Rinnai, which is a customer of his firm’s. He has been patient and gone several days, or weeks between calling back in order to make sure he allowed time to see if the issues were resolved. This has left him with inco
