Incredible responsiveness on a Sunday night after 8pm.we came back from SC to a flooded kitchen, basement ceiling tile below saturated wirh water and several on the floor that had broken. Water dripping into the basement kitchen. Crawl space and rec room ' quite the fiasco! Mr Chen came, quickly diagnosed seversl.problems, got right to work, and helped us determine additional resources we would need. Problems were fixed, recommendations made fior more work to prevent the next disaster - all done courteously, patiently and professionally by someone we had never met. I had seen previous recommendations in a local FB group and it was all true. Highly recommended!
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Chen Plumbing is great, I've used them at my commercial building at in my home.
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Two brothers came out and tag teamed our plumbing issues over a period of a couple of days. Both very pleasant and highly competent. Definitely would use them again.
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Chen Plumbing customer service from the call center to the plumbers that come out is great.
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My first experience with Chen Plumbing and I’ve been pleased.
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I will definitely recommend their service. In the future we will have their service again.
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Cody found our plumbing issue and did a good job of explaining and fixing the problem.
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Very experienced technician , Christian was focused and steadily working in the midst of several different ongoing issues. I appreciated his solid work ethic and calm demeanor.
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Matthew is top notch! He explains everything he has observed and give details of each step. Highly recommend!!
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I appreciated so much them helping me out on a Saturday! They were very knowledgeable and efficient and kind!
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Dawson was quick to diagnose my issue and quick to fix. Super nice dude as well.
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Furnish and install 50 gallon gas, water heater, as well as replace old drain line for tub with PVC old 2 inch cast-iron, P-trap and replace with PVC as well. Rework copper pipe that has signs of potential leaks. Completed work mentioned above thoroughly, tested everything to ensure proper function, everything was working as intended upon departure.
Came out for kitchen draining leaking into crawlspace. We had rerouted drain down through cabinet some time ago, this was not the issue. PVC was tied in to an old cast iron line that had rotted through into the crawlspace. Terracotta section outside that was riddled with roots. Replaced line inside crawlspace and drilled new penetration through foundation wall. Trenched from house down to sewer line and routed line down to the sewer with cleanout access in the exterior of the home. Tested to ensure a leak free installation before back filling.
Client called us out to check out a few different possible plumbing issues in the home. We replaced the leaking kitchen faucet with new customer supplied single handle kitchen faucet, and also replaced the hot and cold water shutoffs for the kitchen faucet due to age and high chance of old ones leaking when used. We also replaced the hall bathroom toilet with new customer supplied American standard 2 piece toilet. Tested all connections, no leaks. Home water pressure is right at 55 psi in the safe range. 1 yr labor warranty
Upon arrival customer stated they wanted a camera run in the sewer line from upstairs where they have had problems. Gave customer estimate to run camera. Customer approved estimate. I ran the camera out 40 feet an found the pipe holding water for 30 feet before it exits the home. I informed the customer we would have to replace that 30 foot section of sewer line to fix the issue. Gave customer two estimates one with membership and one with out. Customer stated she will call us back put when she has the money to go head with the job
Customer stated that the were having issues with Prv. Tested pressure and found that water pressure was over 120psi. Replace Prv and set pressure to 65psi. No leaks present at this time. Also customer stated they wanted cartridge replaced and send customer link to exact one to have it ordered.
Upon arrival customer stated that the pot filler was leaking from every joint when you turn it on. Informed the customer we would have to replace the pot filler. Gave the customer estimate to replace the customer supplied pot filler. Customer approved estimate I will return to install on later date when customer as pot filler. Customer also informed me there flo by moen shutoff valve has be detecting a minor leak. I put die packs in all the toilets in the home and they all were good and not leaking. I checked faucets and none of them had a leak. I looked at all the exposed plumbing I could see and saw no leak. Customer stated it happened before and they have not seen anything leaking or toilets running.
Customer had AGL and an appliance company out multiple times to determine why stove couldn’t run at the same time as the gas top. AGL determine this due is with the regulator valve with emergency shutoff. Appliance company found no issues with the appliances. Gave price to replace and repair the issue as stated with previous diagnostic.
Remove old water heater and haul away. Install customer provided water heater with new thermal expansion tank and tank shut off. Install drip pan if possible. Chen membership is $19.95 a month and may be canceled at anytime **No warranty coverage if pressure issue isn’t addressed** Remove all water heater installed customer supplied water heater. Wasn’t able to install new tank shut off because there was no main valve shut off for the house and also wasn’t able to install drip pan because space was too tight. Install new expansion tank and pumped it up to 65 psi. Tested in no leaks were present at this time. At time of departure, water heater was heating water. Also, there will be no warranty on any work today because pressure issue wasn’t addressed. Cleaned up work area.
Client called us out due to their main water service line for the home leaking somewhere in the yard. We opened the meter box, and could instantly see water spraying back into it. We dug up the water line in front of the water meter approx. 2’ out, cut the leaking 3/4” copper water service line, then replaced the leaking section with new pex A piping, with new check valve and meter nipple. Turned water back on and tested, no more leaks. Clients water pressure is getting close to too high, but is currently OK @ 75ish psi. Clients water heater is 10 yrs old, and not installed up to code. Left estimates to replace the pressure reducing valve and add an inside reliable shutoff for the homeowner, and left estimate to replace the 10 yr old water heater installed properly and up to code. Added $100 off coupon as well. Client also joined our service membership, which gets client 10% off all work, NO DISPATCH FEE, priority scheduling, and 1 plumbing inspection per year all for $19.95/mo. 1 y
Scope line to determine depth and approximate location, left estimates as well
Upon arrival customer stated he needed a toilet replaced. Informed the customer the toilet was cracked and informed him of the ways it can crack. Gave customer estimate to replace customer supplied toilet. Customer approved estimate to replace customer supplied toilet. I pulled the other toilet and installed the new toilet with a wax ring, supply line and caulk around the toilet. I also informed the customer the caulk needs to cure for 24-48 hours before use. Tested system and system is working properly with no leaks or issues.
Client called us out today to look at running new gas lines for future gas appliances. Went checked the water pressure and it was almost 120 psi, safe range is 50-79 psi. We ran new 1/2” gas lines in the crawlspace over to living room fireplace and capped just below in crawlspace. Ran new gas line for future outdoor nat gas grill, ran thru fresh air vent, then stubbed up with a shutoff. Painted that outside line to prevent rust per code. We also ran a 1/2” gas line to kitchen stove for future gas stove. Capped just above the floor behind oven. We also installed a water pressure regulator on the home and set home water pressure to 65psi. Tested all connections, no leaks. 1 yr parts and labor warranty Client also receives a whole home plumbing inspection per year as well as 10% off, and NO DISPATCH FEE with purchase of our service membership.
Customers upstairs toilet was wobbling. Was able to pull right bolt out from toilet with ease. Advised customer before pulling toilet that flange most likely would need repair as well. Pulled toilet and found right side of ABS flange cracked due to improper installation. Cut right side of flange and removed flooring and tile beneath to make room for bolt. That was currently putting stress on flange. Secured spanner flange on right side with new bolt. Use two wax rings to create seal. Tested toilet multiple times before ceiling bottom with silicone caulking. There is no warranty coverage due to improper installation of flange.
Installed new aav checked for proper function everything’s working upon departure
Customer wanted a toilet fixed. Gave customer quote to have toilet fixed and at this time customer didn’t want to proceed with any repairs.