Cody did a great job! We’re grateful for the quick and effective service!
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Professional, knowledgeable, efficient, and friendly service. Would definitely recommend
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This is the most professional and customer service focused plumber we've ever worked with. The work is top-notch but the customer service goes beyond excellent.
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I was referred to Tim Chen by a very reputable source. My expectations were exceeded, and that was without the opportunity to work with Tim. He has built Chen Plumbing into an amazing company. Shawn is the master plumber to assist my water in the wrong place situation. Shawn Bush was knowledgeable, personable, passionate about his work and genuine with his recommendations on what made sense immediately and for consideration in the future. Shawn was trained directly by Tim Chen—he shared that proudly with me and I saw the result of true employee satisfaction. I am very excited about my shiny new pipes—they were worth every penny because the experience was good and I have peace of mind.
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Shane was great. Explained everything to me and had good experience with older homes. I highly recommend.
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Dawson is a pro’s pro. Immediately had a good idea of why our water bill went up based on a small leak on our street near our water meter. Professional and top notch from start finish.
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Simeon was very detailed about the possible billing scenarios based on what may be needed. No surprises!
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Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
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Cody went over and beyond getting us flushing again! They stayed late and got the job done.
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Quick response and great work. Thanks.
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Very friendly and professional. Would definitely recommend.
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It is a breath of fresh air to have a kind representative who is knowledgeable and goes above and beyond.
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Why is it that plumbing emergencies always pick nights or weekends to happen? True to form I suddenly had water going everywhere flooding both my upstairs and downstairs. Tim Chen (678-621-6363) was here within the hour. He diagnosed and is currently fixing the problem. He has already got the restoration company on the way to get rid of the water. When it comes to plumbing, you can’t do better than Tim. 25 years have taught me that. I know the job will be done right with the highest quality materials. That’s peace of mind. . Thanks Tim. 🙂
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Shawn is that guy. 100% dependable, honest, and relatable.
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Customer wants someone else to cut sheet rock and then will call us back to see plumbing issue
Customer got a main line backed up to rear bathroom toilet and shower , this is special skirted toilet need remove , snake and camera the line , we quoted price , customer want rent snake and Home Depot try it first . Collect dispatch fee today
Call for water dripping from ceiling in basement. Met with Mr. And Mrs. Pigford. They mentioned that after taking a bath last night they noticed water dripping from the ceiling in the basement bathroom. I inspected below and bore, found a failed water and overflow outlet. Corrected overflow seal and resecured. While inspecting I also found. Pressure regulating valve from 2006 with severe corrosion, and a water heater from 2010. I discussed concerns and Mr.and Mrs. Pigford elected to replace these pieces of equipment to avoid risk of failure and water damage. I installed. New pressure regulating valve. Replaced 40 gallon electric water heater with a new water heater. The new unit also included a new shut off valve, the addition of a thermal expansion tank and mount, and a drip pan.
Remove and haul away 2 toilets. Furnish and install 2 new toilets. Toilet on main floor bathroom pull and move to bathroom up stairs. If any flanges are broken and need repair/replacement there will be an additional charge. Chen membership is $19.95 a month Furnish and install two new toilet toilets. Tested in both new toilets are working as it should and no leaks present. Also reinstalled customer toilet and tested. No leaks. Caulked around bases of toilets. Also did tankless flush. Cleaned filters. Tested tankless and tankless is working as it should and no leaks present at this time. Cleaned up work area.
Came out for a sewer back up. Arrived and found 1” of sewage had backed up across the basement floor. We could not locate a cleanout. Received approval to pull the toilet and snake/camera the line. Located the blockage under the basement just past the floor drain. Confirmed with camera it was a soft tissue blockage. We cleared the blockage and restored flow to the line. Inspected line and found no serious issues on the pipe outside the home, however inside under the slab the cast iron has scale/rust build up due to being 60 years old. Referred restoration services to clean up the sewage that backed up into the home. Left quote to replace the drain line under the slab which will involve demo’ing the downstairs bathroom. No further issue at this time. No warranty on drain cleaning services. Thank you for choosing Chen Plumbing.
Returned to run jetter from roof stack. Ran jetter and k400 multiple times. Blockage cleared and was able to run water for 15-20 minutes. Line is no longer backing up. Ran camera out to clean out and the line is clear. Line is flowing properly and no issues upon departure
Customer still heard knocking noises after fixing the pressure on the previous visit. The sound only occurs on startup for washing machine when it comes into the machine in short bursts, or when the tub is turned on and off quickly. Every exposed pipe in the crawlspace that can be strapped has been strapped. Noise is still intermittently occurring. Informed customer that it isn’t a safety issue and any other potential fixes for it may not yield definitive results.
CUSTOMER, we did a few things at the residence. We replaced the three angle stops underneath the kitchen sink solely for the fact that there were shark bites underneath the sink and I recommended we replaced those with either compression and or pro press connections so that is exactly what we did installed a half inch tea Followed by two pro press angle stops and for the cold side as well. Just one singular angle stop then we moved into the laundry room in the garage and snaked the drain line for the standpipe by running water in the laundry sink. We also went ahead and replaced the laundry sink faucet along with the angle stops and supply lines. We also went ahead with a PVC drain replacement inch and a half once complete. There are no leaks in the customer is all set to use their washing machine and the laundry sink.
Left quote for water heater replacement as well as PRV replacement
Customer has cast-iron drain line, causing issues and backing up occasionally. Ran camera to identify the integrity of cast-iron drain line will need to return to jet last section to make full determination of pipe condition. cleared P-trap on washing machine box to allow for usage during process. Return following day to jet kitchen line to further identify pipes condition. Found pipe to be in suitable condition for relining work. Also, replaced P-trap in downstairs bathroom. After work was complete check for leaks and proper drainage function. will schedule relining work.
Came out for gas leak. Gave quote for air test and repair. Notified homeowner we can’t relight water heater as the vent is installed so incorrectly, it is a huge safety hazard to have it lit. Gave options to replace the water heater as there’s no way to make a gas water heater work in the crawlspace with a metal venting system. Homeowner declined service as I would not relight the water heater after we were done repairing the gas line.
