As a customer of Chen Plumbing for over 22 years, I can only say that as they have grown, they have implemented impressive changes. The level of customer service, courtesy, and professionalism displayed by Chase is exemplary. Cannot say enough good things as a landlord who manages multiple properties.
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Braulio is by far the best plumber we’ve ever had. He was very communicative through the whole process, informing us every step along the way. His knowledge, thoroughness and attention to detail were above par and we can’t thank him enough for his professionalism. His outstanding customer service is the reason we chose Chen plumbing for another job a few days later and will continue to choose Chen plumbing in the future. But if he leaves, we’re going with him! Give this man a bonus and promote him ASAP!
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I have been using Chen Plumbing for many years - for both my personal residents and investment properties. Tim and his technicians have always been great to work with.
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Great help! He came & figured out the problem & offered us the different options & explained what we should do next! Very helpful & prompt, on a very rainy night!
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Travis studied this problem and then went the extra mile to be sure it was repaired properly!
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Texted when on the way. Showed up on time. Did a great job at a reasonable price. Would recommend.
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Marcos was friendly and professional throughout the whole process. Will refer Chen and Marcos to friends and will hire again if the need arises. Thanks!
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For this customer, we were called out for water, not being onto the home. I came out to the residence to find out that the waterline to the house has been turned off due to the CUSTOMER the reason it was turned off is a factor of that the waterlines had frozen, causing no water to pass through any of the fixtures, and the customer wanted to take the precaution of making sure nothing explodes in the home because all their waterlines are in the attic, they turned off the water and they wanted a professional to come out to ensure that there’s no issues with the waterlines I couldn’t find any issues. Any leaks with the waterlines in their current state. The customer is all set with that however when I was checking the water pressure on the water heater, I noticed a faint smell of gas so I decided to test it with a bubble solution on the sediment trap is where I was smelling it from and there was a gas leak on the brass nipple of the sediment trap so therefore I recommended we go ahead and
This customer he had a pipe on his water heater tankless outside units. He has two eyes outside. They are from 2007. I strongly recommend he replaced both units due to the fact of how old they are. They are almost 20 years old however they still work would I recommend is to swap them out for either a navien or a Rianni, however, the customer just wanted the pipe fixed at this time the hot and cold cold water lines had popped and split so therefore I installed a new section of pipe on hot and cold lines had to bend back the cover just a tad, the customer was OK with it. I was able to put the screws back for the skirt. In addition to that I reformed the installation of the pipes to ensure that it would not happen again at this time. Water is back on the unit, so is the gas tested the tankless before we had left to ensure that the unit was still working at this time, there are no leaks. Water pressure is at 55 psi
Came out for a high water bill. Met with homeowner who described what was going on. We confirmed there was a leak at the meter. Shut main shut off before the PRV and confirmed the leak stopped, indicating leak was somewhere inside the home. Used leak detection equipment and isolated point of leak to underneath the downstairs bathroom floor. Received approval to jackhammer the slab and dig down to the line. First spot we found the pipe but not the leak. Was getting a strong signal with the leak detection under the vanity. Removed the vanity and jackhammered underneath, no sign of the leak. We realized the signal we were getting with leak detection equipment was due to the leak under the slab spraying onto the drain line which was echoing under the slab and giving false positives. Followed pipe and broke another hole into the slab in front of the toilet. We were able to locate leak on a 3/4 copper water pipe, leak was due to corrosion in the side of the pipe. Cut out leaking sectioned an
Water line leaking in crawlspace upon arrival. Customer stated that he could hear the water running in the crawl space. After looking found 3/4 pvc cracked and leaking at a ball valve. Informed customer we could repair the line and add another ball valve. Gave customer estimate, customer approved estimate. Repaired section of pipe and installed a new ball valve. Turned water back on to check for leaks and found no leaks. Left ball valve off because the previous one was off. No leaks upon departure
Leak in yard upon arrival. Customer stated her water bill was extremely high and she had leak detection out to locate it. After digging where they located found 3/4 copper line with a pin hole. Customer also has a pin hole leak in basement. Informed customer we could repair both sections. Gave customer estimate. Customer was getting other bids on the phone when I was giving quote, customer showed me the estimate of 550. Customer declined our estimate
Came out today to continue the drain cleaning from earlier in the week with the big drain chain snake. There was still a good bit of grease in the main line, so using the cleanout under kitchen sink, ran approx 35’ of cable back and forth with the water running and could feel all the grease on the snake. After multiple passes drain should be good to go, as long as no more grease goes down the line. Clients kitchen faucet was low flow on hot side only after we turned water off the other day. I turned water off again because that hot side kitchen shutoff didn’t work all the way, and removed the hot supply line. Found a small screen obstruction stuck in the shutoff. Removed and faucet is flowing like normal. Customer is now a Win with Chen member, Receiving this long list of perks for the next year unless renewed: Annual 65-point plumbing inspection with detailed report Priority scheduling for repairs, maintenance, and emergencies 10% off plumbing repairs 10% off drain cleaning service
Customer was using the shower one day and had water back up and gurgle. This caused customer to contact the county to inspect the line. County came out multiple times to clear the line. County noted a belly in the line that is one foot off of their responsibility. Customer has had other plumbers mark her line to determine the location. Ran a camera to determine the condition of the line. Located up to 65 feet out from the cleanout and couldn’t get any accurate locations past that due to interference. Found the belly starts 10 feet after the 65 foot mark, and then continued for 13 feet. This appears to end roughly at the curb. Informed customer that pricing would be given to replace that section of the line from roughly where my mark is, up to the curb. Anything past that will be the responsibility of the county.
Client called us out due to their left hand master bathroom lavatory sink drain clogging up and holding water. They tried a hand snake but were unable to get any relief. I ran my small chain snake and also could not get any relief. We got the sewer camera down the line as far as we could, then located it. We found that lavatory on top floor runs all the way down and ties into the system in the basement, just behind the kitchen tie in. We discovered that entire trunk line catching all the upstairs fixtures to be completely full of grease from the kitchen line. We cleaned out a lot of grease out of the line and then used water hose to wash it out further. The line was a lot more clear of grease, but it was still backing up when I had the hose running for a minute. Using my flashlight I could see at the other end of the pipe that it is still caked with grease. Both kitchen and the other fixtures should drain normally, but sooner or later that large amount of grease left on other end of li
Cut ceiling open , replaced a offset flange for top floor hallway toilet , replaced a builders grade toilet with a Kohler elongated toilet with soft close seat , we also fixed slow tub drain , slow master bathroom sink right side for free
Repipe copper to uponor pex A , connected back to the existing copper for two upstairs bathroom and one hose bib in the back under the deck
Customer did not want to move forward with camera process for accurate estimate. Unable to get clearing form info
Customer stated gas company told customer vent pipe to outside for the tankless is not normal with some water spitting out , we checked , this is condensating navien heater , everything is working fine .
Replaced a water shut off valve and supply line for main floor toilet
