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I have been using Chen Plumbing for many years - for both my personal residents and investment properties. Tim and his technicians have always been great to work with.
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Overall Experience
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Overall Experience
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Great help! He came & figured out the problem & offered us the different options & explained what we should do next! Very helpful & prompt, on a very rainy night!
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Travis studied this problem and then went the extra mile to be sure it was repaired properly!
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Texted when on the way. Showed up on time. Did a great job at a reasonable price. Would recommend.
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Overall Experience
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Overall Experience
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Marcos was friendly and professional throughout the whole process. Will refer Chen and Marcos to friends and will hire again if the need arises. Thanks!
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Great experience dealing with this company from start to finish. Quick response to my service request, very convenient and timely scheduling, great communication from the office and Eric, the master plumber and his assistant. The rates are quite fair, the work is flawless and I will be using Chen Plumbing for any plumbing issues going forward.
Overall Experience
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Overall Experience
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Convenience
Customer needed CP flush valve replaced due to faulty flush valve in new toilet. Installed part and checked for leaks and proper function. Noted to customer pressure was high.
Shut water off. Remove existing kitchen faucet and furnish and install new one. Customer stated that kitchen faucet was leaking. Recommended to customer to have service valves and kitchen faucet replaced. Tested pressure before starting work and pressure was about 70 psi. Shut water off to unit. Removed old kitchen faucet and furnish installed new one. Also installed one hot and one cold service valve. Turn water back on and tested. On our work, no leaks were present at this time. Found leak on service valve for dishwasher. Tested pressure again and pressure was about 140 psi. Recommend to customer have PRV replaced and service stopped replaced for dishwasher . Will send an estimate to do so. Cleaned up work area. Recommended customer to shut water off for unit when nobody is in until pressure issue is addressed. Do to pressure being so high Chen plumbing can’t warranty work done today until pressure issue is addressed.
Client called us out to look at replacing main floor powder room widespread lavatory faucet with new customer supplied they already had. Client accepted estimate and we proceeded to uninstall the old widespread faucet and pop up assembly. We had to pull the pedestal bottom out just a tad to get room to work under it. Installed the new customer supplied widespread lavatory faucet, and pop up assembly. After some struggle, finally got the new faucet in An acceptable position where it is sturdy. Installed the pop up assembly and pushed the bottom back in to connect the drain pieces. Tested all connections, no leaks. Once fully back in place, we caulked around the base as it was and between the two pedestal pieces. Home water pressure was good at 70 psi. 1 yr labor warranty Invoice includes $50 off coupon.
We replaced one service stop and rebuilt one as well attempted to clean Faucet supply lines restored some pressure. Customer understands heater is likely causing sediment buildup in lines.
Customer had several items to replacing including, new faucet, supply lines, and stops for pedestal sink, new seats and springs for faucet in master, and new delta monitor cartridge for shower upstairs. After work checked all areas for leaks and proper function. While trying to clean filter on aerator from stop debris, aerator separated from faucet. Will need to order new faucet. Also checked with customer about temperature of water. Arrived at later date to correct caulking and install two faucets. One at no cost and other at discounted price. Not responsible for Spout in shower upstairs, spout was installed too far from wall. Needs to be reinstalled more flush to wall.
Replaced a 50 gal electric water heater , pan ,expansion tank with bracket
Client called us out today to give an estimate on running a new gas line for a new fire logs set she is planning on getting. We ran the new gas line from the small manifold in the garage on other side of home, and in the basement strapped to the ceiling we ran about 50’ of 1/2” trac pipe gas pipe to the far wall, and drilled a hole down into the basement through the brick bottom on fireplace. We had to chisel out small bit of concrete block below which is not affecting anything, to get new gas line up. Added gas shutoff below floor then ran black iron nipple up through the floor per code. Capped that 1/2” line and turned gas back on. Tested for leaks, there are none. Client will let us know when she is ready to have the gas logs installed and hooked up. Left estimate for that. Checked water pressure and it was actually a little low around 40 psi. The water heater is 6 yrs old, and has heavy heavy corrosion on the cold side copper line. Also, the thermal expansion tank on the water hea
Replaced toilet and flange for toilet on main floor. When I pulled toilet I realized someone had attempted to replace the flange previously with a flange spacer that they caulked to the top of the pipe. This seal was slowly leaking and to be properly repaired. Remove the spacer ring and chipped out the remained of the original flange from the inside of the pipe. Installed new flange and secured into the subfloor. Set new toilet and tested to ensure proper function and a leak free installation. Left quote to replace expansion tank/water heater. Expansion tank has a ruptured bladder. Recommended just replacing water heater as expansion tank is included in the replacement service and the water heater is from 2014 and at the end of its expected life span. Water pressure was in the normal range. No further issue at this time.
Cut ceiling in basement found copper pinhole leak , fixed , also found leak from master shower pan. .
Customer noticed a gas leak inside the dryer laundry room. I spray the gas line with soap and find that there is a small leak on the gas cut off valve. I replaced the valve and kept it off. The contractor will install the dryer later.
Replaced ice maker box behind fridge. Old valve had broken inoperable handle. Tried shutting water off at meter and was unable to. Had to shut it iff from inside the house. No further issue at this time.
Came out for possible back up. Arrived and ran water in downstairs bathroom. Water started backing up into the tub as it had previously. Would back up if any water was used inside the house. Found cleanout behind the house. Customer said they have never had any issues until they recently had a fence put in. Ran camera and almost immediately hit the blockage. Was able to punch a hole through it and get it to start draining. Lots of dirt visible in camera. Dug up the spot and found the sewer line was completely broken and disconnected. Will require excavating the area and cutting out the broken section to repair it. Left quote for the repair. Homeowner would like to contact her insurance company first. Sewer line will continue to back up in the meantime.
Install customer provided shower valve and trim. Install customer provided shower valve and shower trim with new waste and overflow. Tested all connections and no leaks were present at this time. Caulked around trim and will need 12 hours for dry time before use. Cleaned up work area. Also will leave estimate for thermal expansion tank due to it leaning and no supported properly.
Customer stated that toilet wasn’t filling and also lavatory pop up wasn’t working. Gave customer quote for repairs needed and customer agreed. Replaced fill valve and flapper. Tested and toilet is now working fine but toilet has small leak from base of toilet. At this time customer didn’t want to address leak at base of toilet. Also replaced pop up assembly and tested. No leaks were present. Cleaned up work area.
Replaced upstairs hall bathroom lavatory faucet. Pulled toilet downstairs to replace old wax ring that was leaking, found there was no flange and the toilet bolts were installed inside the concrete and heavily rusted out. Notified homeowner and received approval to install a flange. Did minor rebuild on the tank. Left quote for water heater as it is 9 years old. No further issue at this time.
