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I have been using Chen Plumbing for many years - for both my personal residents and investment properties. Tim and his technicians have always been great to work with.
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Overall Experience
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Overall Experience
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Great help! He came & figured out the problem & offered us the different options & explained what we should do next! Very helpful & prompt, on a very rainy night!
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Travis studied this problem and then went the extra mile to be sure it was repaired properly!
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Texted when on the way. Showed up on time. Did a great job at a reasonable price. Would recommend.
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Marcos was friendly and professional throughout the whole process. Will refer Chen and Marcos to friends and will hire again if the need arises. Thanks!
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Great experience dealing with this company from start to finish. Quick response to my service request, very convenient and timely scheduling, great communication from the office and Eric, the master plumber and his assistant. The rates are quite fair, the work is flawless and I will be using Chen Plumbing for any plumbing issues going forward.
Overall Experience
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Overall Experience
Quality
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Convenience
Arrived on site determined fire hydrant is not leaking likely valve in front of hydrant or connection behind valve is leaking, we need to discuss with customer options on moving forward
On date, our team was called out to investigate a high water bill concern after conducting a thorough evaluation of the properties plumbing system. We did not initially identify any obviously leaks or issues to ensure no hidden problems were messed. We recommended a more in-depth inspection of water, service, lines, and common leak sources, such as toilet flappers upon further inspection, including crawlspace, check we discovered a pinhole and a three-quarter inch line that had been contributing to the increased water usage. We proceeded to replace the affected section of the line and tested the system thoroughly. Everything is now functioning as intended
Customer wants to explore other pricing options before decision.
Fixed a leak under kitchen sink basket strainer side
Customer had leaky stop. Gave options to replace one or both. Shut off water, drained down system, removed old stops, and installed new ones. Turned back on water and checked for leaks and proper function.
Checked water heater we installed in 02/25 , all good with water heater , removed master shower scald guard new faucet installed by others
Client called us out today due to the touch less kitchen faucet not working properly. On previous visit, I did notice the battery back for the faucet was being held together by rubber bands, but was working when I left. The battery pack had all fallen apart which is why it wasn’t working. We then found a new kohler single handle kitchen faucet in black finish, then replaced that failed faucet and reconnected back to the water shutoffs. No leaks, operating as it should.
Tighten the shut off valve , stopped small leak
Replaced water shut off valve and supply line for toilet downstairs behind garage
Redo wiring on top the heater , warranty work , no charge
Replaced a 2007 40 gal gas water heater today with new tank , expansion tank and water shut off valve, price approved by jimmy over the phone
We replaced the old 50 gal nat gas water heater in garage with new Rheem pro series 50 gal nat gas water heater installed up to code with new ball valve shutoff, new properly supported thermal expansion tank, drain on the t&p, and new coated gas flex per code. Once all connections were made turned water back on and tested. No issues, water heater is running as it should. In the kitchen we replaced the failed instant hot water dispenser under the kitchen sink as well as completely reworking the drain for the kitchen sink to bring it up to code with an added studor vent. Put everything together and tested for function and leaks. No issues. Water heater has 6 yr manufacturer warranty and 2 yr parts and labor All other work has 1 yr warranty.
Price is to replace the front and rear hose bibs. The front hose bib will have to be chipped out and mounting it may cause damage to the stone on the front of the home. Chen Plumbing isn’t responsible for repairs to broken stone. Customer had a front hose bib that was hard to access because too much stone was built around it and the rear one was sticking out too far. Replaced the front by chipping out stone and grout. Remounted into the wall and made the threaded adapter more accessible. Replaced the rear hose bib and mounted flush to the wall.
