Texted when on the way. Showed up on time. Did a great job at a reasonable price. Would recommend.
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Marcos was friendly and professional throughout the whole process. Will refer Chen and Marcos to friends and will hire again if the need arises. Thanks!
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Great experience dealing with this company from start to finish. Quick response to my service request, very convenient and timely scheduling, great communication from the office and Eric, the master plumber and his assistant. The rates are quite fair, the work is flawless and I will be using Chen Plumbing for any plumbing issues going forward.
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Super professional, walked me through everything and made sure I knew exactly what he was going to do and any other options.
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Today we had a leak in basement. Mr. Chen can a week ago and put in new pipe in front yard. It was expensive but the job was good. Today we called again. He was in and out in about an hour and the cost was more than I expected. Very high for work he did. As a good customer I thought he would give a small discount since it’s been so soon since the last leak.
Response from Chen Plumbing:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Michael was friendly, professional and very knowledgeable and had the job done in 30 minutes.
Response from Chen Plumbing:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Customer found water on floor in garage, customer cut holes in Sheetrock to try to identify source of leak, recommend cutting larger sections of sheet rock to trace line , cut out larger sections of sheet rock and found origin of leak , pipe had what appeared to screw hole in pipe, cut out and replaced tested with no issues.
We replaced kitchen faucet with customer supplied today , check water pressure and water heater as well
Customer had frost proof hose bib with a freeze break. Replaced the hose bib, the shutoff, and the Covc from the shutoff to the hose bib. Ran the new line in cpvc. Tested all work to ensure proper function and no leaks. House pressure 65 psi.
For this job, I worked on replacing pressure regulator valve and added a new 1/4 turn main shut off valve.
Customer stated that they wanted 2 disposal replacement. One was under bar sink and other was under kitchen sink. Removed old garbage disposal under bar sink and furnished and installed new 1/2 hp garbage disposal. Tested and disposal was working as it should and no leaks were present at this time. Also removed disposal from under the kitchen sink. Rework drain piping under kitchen sink in order to add ptrap for disposal. Furnished and installed new 3/4 hp disposal. Tested and disposal was working as it should and no leaks were present at this time. Cleaned up work area.
Water mark and saturation on ceiling of the living room. Cut open drywall and confirmed leak was on the tile shower liner, and not on the plumbing itself. Referred restoration services to repair the shower.
Fixed a running shower valve upstairs, replaced a Meon cartridge , tested , good now
For this job, I worked on installing new toilet. also installed a flapper as courtesy.
Customer sewage ejection pump lid seal is sealing gas out. Customer also asked me to empty pit out. I bypassed float and pump kicked on. Informed customer we would need to remove pump and lid to fix issues with gas smell. Customer declined estimate at the moment.
Shut down water to home and gas to water heater. Drain down portable water system and water heater. Replaced three-quarter inch PRV in crawlspace. Installed new 40 gallon gas ream water heater in utility closet. Customer will have possessions moved out of utility closet before project can begin. Furnish and install 2.5 gallon thermal expansion tank and replace isolation valve for water heater. Make all necessary connections before pressurizing system. Bleed out all air and light water heater once full. Replace fill valve in upstairs toilet.
Paired 1.25” pvc waterline that had cracked going into foundation wall. Homeowner dug the repair and backfilled. Warranty does not include damage occurring due to poor back fill.
Cut ceiling and diagnosed water showing up on light fixture. Ran all fixtures in all bathrooms above area in question with no leaks detected on any portion. Advise customer to leave hole open due to moisture buildup and to use bathrooms normally customer will let us know if water begins showing up. Gave estimate for other necessary work.
