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Travis studied this problem and then went the extra mile to be sure it was repaired properly!
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Overall Experience
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Texted when on the way. Showed up on time. Did a great job at a reasonable price. Would recommend.
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Overall Experience
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Marcos was friendly and professional throughout the whole process. Will refer Chen and Marcos to friends and will hire again if the need arises. Thanks!
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Great experience dealing with this company from start to finish. Quick response to my service request, very convenient and timely scheduling, great communication from the office and Eric, the master plumber and his assistant. The rates are quite fair, the work is flawless and I will be using Chen Plumbing for any plumbing issues going forward.
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Super professional, walked me through everything and made sure I knew exactly what he was going to do and any other options.
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Today we had a leak in basement. Mr. Chen can a week ago and put in new pipe in front yard. It was expensive but the job was good. Today we called again. He was in and out in about an hour and the cost was more than I expected. Very high for work he did. As a good customer I thought he would give a small discount since it’s been so soon since the last leak.
Response from Chen Plumbing:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Overall Experience
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Overall Experience
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Customer had stone masonry and metal cabinetry installed before multiple grills installed. Ran three-quarter inch black iron through masonry and split into two 1/2 inch lines for separate grills. Stubbed up from base with 18 inch. 1/2 black iron nipples. Cap both lines and tested every joint for leaks. Sediment trap, and union installed on exterior just after shut off valve for service ability in future. Left customer with multiple yellow pigtails for easy connecting for installer.
Upon arrival, customer stated there was a leak in the ceiling in the basement. I informed the customer that we could have restoration come out and they come out for a free inspection. Customer also stated they would like a whole house re-pipe estimate. Gave customer estimate for whole house re-pipe. Customer stated that they would let us know on the whole house re-pipe. Customer also stated that they did not want restoration to come out and that they would cut the hole themselves and call us back out when the hole is cut and we can see what we need to repair.
Swapped out 50 gallon gas water heater. Tested to ensure proper function and a leak free installation. Set expansion tank to 60 psi.
Found 10 year-old badger 1/2 hp disposal leaking. No repairs possible replacement is the only option to take care of the leak. Gave homeowner price to replace disposal. Homeowner had signed up with a membership and had a $250 credit. homeowner approved price for replacement. replaced 1/2 hp disposal and mounting bracket. tested proper operation of new disposal. tested both sides of the sink with no leaks or failures at time of service.
Customer stated that he bought fill valve and needed it to be replaced. Installed customer supplied fill valve and tested for proper operation. At this time toilet was working as it should. Also replaced trip lever for toilet. Tested and toilet is working as it should. No warranty on work due to customer supplied material.
Customer was curious about options for a toilet replacement. Gave option replacements and gave quote after thorough evaluation showed PRV thermal expansion and water heater replacements needed. Shut down water to home at meter and drain down portable water system. Shut off gas to water heater and drain down as well. Use ladder to access difficult crawlspace with no entry door to remove PRV and install above drop ceiling in basement. Install new three-quarter inch ball valve in accessible location prior to PRV and drop ceiling. Once water heater is drained detach and remove. Place new 50 gallon gas rheem water heater in pan. Install new 2.5 gallon thermal expansion tank and secure to wood bracing. Replace gas valve for water heater as well as cold water inlet valve. Install new yellow pigtail for gas line of water heater. Provide and install new comfort height, elongated bowl white porcelain toilet on main floor. Additional cost may apply if flange is damaged or broken. Replace al
Homeowner had water leaking through the foundation penetration for the sewer line. Found leak was on main water supply. Use leak detection equipment to pinpoint leak source. Homeowner had landscapers removed bushes. Dug the pipe up and found the issue was from a bad glue joint on the PVC Watermain. Removed waterline at union and replaced approximately 12 inch section of pipe. Turn water on with no leaks or failures with repair at time of service. Filled the hole back in. Homeowner is having landscapers replaced the bushes.
Returned today to install new water service. Dug up at the house and at the meter. Ran trencher 87 feet connecting both the holes that were dug up. Installed new meter nipple with a 1 inch ball valve and installed 87 feet of new 1 inch pex. Also stubbed new copper line through concrete and reconnected to copper line inside the basement. Hydro plugged inside of the hole and outside of the hole around new copper line being stubbed through. Tested everything before back filling. Water is turned back on with no leaks or issues.
Upon arrival customer stated that there was a leaking coming from upstairs bathroom after his kids were taking long showers. Informed customer that it look like the tub need to be sealed/grouted. Also got customer in contact with serclean to help dry up any water. When taking a look at the water heater noticed the thermal expansion tank had failed. Informed customer and gave customer estimate to replace and bring it up to code with a membership. Customer approved estimate. Cut out old thermal expansion tank. Installed new thermal expansion tank with mounting bracket. Tested system system working properly with no leaks.
Fixed water line leak from outside home to basement, dig up outside installed new copper line thru basement concrete wall and sealed both side with hydraulic cement
Replaced a existing tank water heater with a new navien tankless NPE240A
Found leak coming from the ice maker appliance in the kitchen. Turned off water to the appliance to stop any further water damage. Refered reliable to assess damage from the leak. Homeowner had noticed the water approximately 1 week ago. Homeowner scheduled appliance tech to repair.
Replaced toilet flange, strapped up tub drain, replaced PRV and shut off valve, and replaced shower drain.
