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Great help! He came & figured out the problem & offered us the different options & explained what we should do next! Very helpful & prompt, on a very rainy night!
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Travis studied this problem and then went the extra mile to be sure it was repaired properly!
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Texted when on the way. Showed up on time. Did a great job at a reasonable price. Would recommend.
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Marcos was friendly and professional throughout the whole process. Will refer Chen and Marcos to friends and will hire again if the need arises. Thanks!
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Great experience dealing with this company from start to finish. Quick response to my service request, very convenient and timely scheduling, great communication from the office and Eric, the master plumber and his assistant. The rates are quite fair, the work is flawless and I will be using Chen Plumbing for any plumbing issues going forward.
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Super professional, walked me through everything and made sure I knew exactly what he was going to do and any other options.
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Today we had a leak in basement. Mr. Chen can a week ago and put in new pipe in front yard. It was expensive but the job was good. Today we called again. He was in and out in about an hour and the cost was more than I expected. Very high for work he did. As a good customer I thought he would give a small discount since it’s been so soon since the last leak.
Response from Chen Plumbing:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Overall Experience
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Homeowner states that they received a high water bill and got a call for the water department that they have a leak somewhere in their property. Homeowner contacted us and wanted us to come out locate and fix the issue. After arriving homeowner greeted me and showed me the whole home and was under the impression that the water was shut off in the basement shut off but when I turned it on there was no water and had to check the meter. Turned on the water meter and could hear water running somewhere inside the home. Found the leak coming from a toilet in one of the second floor toilets and took a video and also checked the pressure and it was above normal range. Homeowner decided to repair both a minor toilet rebuild and a new PRV with shut off. Turned off the water and drained the home in the basement then started with the minor toilet rebuild and proceeded with the PRV. Had to glue in a new PVC adapter to copper and worked my way up to the old PRV and removed it. Then installed the new
Arrived. Customer explained that all hanging bracket for gardening equipment. Customer may have hit a waterline with screw, cut out section of sheet rock found 3 inch Drain line behind sheet rock, gave customer price to replace section that had two screw holes. customer approved, replaced section, thoroughly tested work.
Run a new drain line into cabinet, reconfigure and rework existing tubular drain piping underneath the kitchen sink to ensure proper alignment and flow as well as add Studer vent to allow proper venting of drainage system, connect the dishwasher drain line into the new tubular piping or directly to the garbage disposal, depending on the most efficient configuration. Thoroughly test all connections fittings for leaks, for fully functional and leak free system Preformed work mentioned above,thoroughly tested all connections, work is tested and complete
Customer stated that they wanted 3 new toilets installed. Gave customer price to install 3 customer provided toilets and customer agreed. Pulled all three toilets upstairs and all flanges were in great shape. Put together all three new toilets and installed. Tested for proper operation and leaks. Toilets were working as they should and no leaks were present at time of departure. Cleaned up work area.
Homeowner called and states that her garbage disposal wouldn’t turn on and it would just hum and she heard something hitting inside before it stopped working. Upon arrival homeowner greeted me and showed me to kitchen and I checked out the garbage disposal and homeowner agreed to unjam it. I unjammed the garbage disposal and found two pieces of plastic toys for toddlers which I removed and it works properly no issues. Did my inspection and found that the expansion tank was blown and the PRV wasn’t working properly the pressure was at 83 psi. Also noticed that the GWH are in serious using pex A pipe. Homeowner agreed to replace the PRV and expansion and I repiped the GWH using copper 18 inches. Replaced the PRV with new model and also the expansion tank. Homeowner is satisfied with the service provided.
Customer said that there was a leak under the sink and found that P-trap wasn’t glued all the way. Gave customer quote to remove P-trap completely because sink didn’t need it. Customer approved and went ahead and removed P-trap and just install installed 90. Tested no leaks were present at this time.
Replaced price Pfister hot water side cartridge
Scope of work completed: -Professionally installed flo by moen -Furnished and installed new water heater, brought everything up to code. -Replaced pressure reducing valve(PRV) -Installed new whole house shut off valve -Properly soaked and prime filter media prior to flushing for optimal system performance. Quality assurance: All installations and replacements were completed to industry standards,components were tested and verified for proper function and confirmed to be free of leaks. System left an optimal working condition upon departure. We will return Thursday to flush out media of filter. Scope of work completed: Flushed filter media and tested for proper function
Customer had a leak on 3/4 cold line coming off the water heater in the garage. Pipe was located in the wall of master bathroom near the shower valve. Cut out and repaired section of pipe, and replaced the prv in the box outside because the pressure was high. Read pressure at 110 psi. Checked on another water source with another gauge because the pressure reading had been 60 the week before. Still had a high reading with a different gauge. Thermal expansion tank is still working properly. Noted an old shutoff leading to the exterior of the home. Found it was for a hose bib that was no longer installed. Capped the line as a courtesy. Checked all work to ensure proper function and no leaks. None were found.
Customer had leak inside closet behind master bathroom sink , carpet is wet , we opened wall behind sink , found copper pinhole leak , replaced section pipe with new copper pipe and fitting
Came out for a high water bill. Meter spinning constantly. Shut off water at main valve, this did stop the meter from spinning. They have an extra guest bedroom in their basement that they never go into. Found a toilet in the bathroom of this room that was running constantly that no one was aware of. Received approval to rebuild the toilet. Rebuilt the toilet and tested to ensure proper function. No further issue. Confirmed at meter that there were no other leaks present.
Installed new 1/2” gas valve inside cabinet. Ran flex line over to stove and slid stove into place. Bubble tested gas line. Relit pilot light before leaving. No further issue.
Customer has a leak in the ceiling of living room , cut hole in the ceiling found copper pinhole leak , fixed with new pipe and two pro press fitting , not include fix ceiling back