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Overall Experience
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Great help! He came & figured out the problem & offered us the different options & explained what we should do next! Very helpful & prompt, on a very rainy night!
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Overall Experience
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Travis studied this problem and then went the extra mile to be sure it was repaired properly!
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Texted when on the way. Showed up on time. Did a great job at a reasonable price. Would recommend.
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Overall Experience
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Overall Experience
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Overall Experience
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Marcos was friendly and professional throughout the whole process. Will refer Chen and Marcos to friends and will hire again if the need arises. Thanks!
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Great experience dealing with this company from start to finish. Quick response to my service request, very convenient and timely scheduling, great communication from the office and Eric, the master plumber and his assistant. The rates are quite fair, the work is flawless and I will be using Chen Plumbing for any plumbing issues going forward.
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Overall Experience
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Overall Experience
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Super professional, walked me through everything and made sure I knew exactly what he was going to do and any other options.
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Property management states that the tenant is having trouble with the toilet located below the first floor that it keeps leaking and won’t stop from the base. Upon arrival tenant greeted me and showed me the toilet and she had turned off the water at the angel stop and I turned it on to see where the water was coming from. I could see water dripping from the bolts and when flushed water would come from underneath the toilet. I also did my inspection and found that the PRV wasn’t working properly losing 35+ psi when usuing any one fixture for water and the GWH is 12+ years old. I called the property management and she answered and opted to replace both the PRV and install a new toilet. I removed the old PRV and install a new model with a new ball valve and once it was pressed it works properly no leaks or issues. Will be back tomorrow to replace toilet.
I returned today to install the new water service. I dug two holes one at the meter and one at the house. Then i trenched the the two holes together. When I went to shoot the bore the trencher got stuck due to how bad the yard was saturated I was able to get the trencher unstuck but had to hand dig everything due to not being able to use trencher because of how wet the yard was from the leak. After I dug everything up I ran the pipe. I connected everything and tested to insure there were no leaks. I also installed a new meter box for the ball valve and back filled everything.
Upon arrival customer stated the ice maker leaked water all on to the floor of the kitchen and soaked everything under the island in the kitchen. I found the the drain line had broken off the drain. Which caused all the water to drain on to the floor. The water damaged the floor under the island and also possibly the cabinets
Client called us out today to look at possibly a leak on their main waterline. Upon further inspection, the water meter was not spinning. Therefore there was no leak on their line. We checked the water pressure and it was over 110 psi the safe range for water pressure is 50 to 79psi. Today we replaced the failed pressure reducing valve for the whole home water and added a new ball valve shut off in replacement of the old gate valve. We let the glue drive from the irrigation tie in point for about 30 minutes then turn the water back onto the home. Tested no leaks. Set home water pressure to 60 psi. Also, the thermal expansion tank on the 10 yr old tank nat gas water heater had failed due to the very high water pressure. We gave client the options for replacing just the expansion tank on the old water heater and to replace the whole water heater installed up to code with a 6 yr manufacturer warranty and 2 yr parts and labor from us, which includes the thermal expansion tank. Client d
Quoted water line repair or replacement, customer will decide and let us know Monday
Capped off gas line in back yard and bubble tested exposed piping. Notified homeowner she would need to have gas line pressure tested since it is underground if they ever plan on reconnecting the fireplace. Augered master bathroom toilet and cleared blockage. Customer notified us that she did use plunger in toilet. Not responsible for leaking from wax ring if the wax wing was blown out by the plunger. Rebuilt Toto toilet in upstairs hall bathroom. No further issue at this time.
Returned and installed warranty replacement customer supplied water heater. Ensured a leak free install and proper function. Confirmed no pressure issues inside house. Hauled off old water heater.
Upon arrival customer stated the fill valve was make a high pitched noise and the water level was dropping in the tank. I informed the customer that the fill valve and the flapper would need to be replaced. Gave customer estimate. Customer approved the estimate. I took out the old fill valve and flapper and installed new ones. Tested system and system is working properly with no leaks or issues.
Upstairs guest bathroom toilet had guts previously replaced incorrectly. Customer had problem with toilet running non stop that ran up their water bill. Inspected toilet and found both the flapper and fill valve were improperly installed. Received approval to rebuild toilet. Replaced flapper, fill valve, toilet handle, and the supply line. Tested multiple times to ensure proper function. Water pressure tested in normal range. Customer had the tankless installed recently. Left quote to flush the water heater. No further issue at this time.
Warranty claim for water heater. Customer handling water heater warranty claim. Coming back tomorrow to install new tank.
Checked high water bill problem, found high water pressure, replaced Prv, found no leaks in the home .
Customer had a wet spot on the ceiling near kitchen area in the living room. I cut ceiling drywall about 2‘ x 3‘ and found a pinhole leak on a three-quarter inch copper pipe cold water line. I replaced up to 2 feet of copper pipe and test for operation.
Replaced a washing machine box , relocate and rough in new delta shower valve.
Diagnose leak between two bathrooms on split level home. Full access to pipes underneath with drop ceiling. Found hole in subfloor between master shower and hallway bathroom. Ran all fixtures in all bathrooms. Advised customer and tenant to caulk around all trim plates. Found water leaking behind trim plate in master shower, but not main issue. Potentially leak coming from roof in ventilation line. Definite signs of rodents in vicinity as well. Advised property management to contact reliable restoration for damage mitigation. Left estimate for kitchen faucet replacement.