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Chase came out to assess our situation. He was very honest and thorough.
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As a customer of Chen Plumbing for over 22 years, I can only say that as they have grown, they have implemented impressive changes. The level of customer service, courtesy, and professionalism displayed by Chase is exemplary. Cannot say enough good things as a landlord who manages multiple properties.
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Braulio is by far the best plumber we’ve ever had. He was very communicative through the whole process, informing us every step along the way. His knowledge, thoroughness and attention to detail were above par and we can’t thank him enough for his professionalism. His outstanding customer service is the reason we chose Chen plumbing for another job a few days later and will continue to choose Chen plumbing in the future. But if he leaves, we’re going with him! Give this man a bonus and promote him ASAP!
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I have been using Chen Plumbing for many years - for both my personal residents and investment properties. Tim and his technicians have always been great to work with.
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Great help! He came & figured out the problem & offered us the different options & explained what we should do next! Very helpful & prompt, on a very rainy night!
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Travis studied this problem and then went the extra mile to be sure it was repaired properly!
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Texted when on the way. Showed up on time. Did a great job at a reasonable price. Would recommend.
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Customer stated that fridge had low water pressure. Pulled refrigerator out. Tested to see if it was on the incoming side of the waterline and found that coming to the fridge. Water pressure is fine. Stated to customer to replace water filter for refrigerator to see if that fixes issue. Also noticed that customer didn’t have the thermal expansion tank and recommended customer to get one installed. Will send estimate to do so.
Checked garage ceiling wet , appears to be leak might from shower door area , recommend customer use water restoration company
Customer wanted to replace 50 gallon gas water that was located on the third floor of home. Replaced with Rheem 50 gallon gas heater. Did not replace pan used existing pan. After replacement checked for leaks in proper function of heater. Pressure is at 50 psi.
Call for water on floor in kitchen. Inspection revealed that the pressure regulating valve has failed. This failure has led to damage to the following: -Dishwasher, resulting in water damage to floors. -Potfiller connection inside wall, resulting in water damage to floor. -Damage to water heater and thermal expansion tank -left side vanity faucet in master bathroom -right side vanity faucet and shut off valve in master bathroom -Water filtration system has been damaged. -Seized shut off valves for washing machine Due to extent of damage I have recommended reliable restoration be contacted to assist with restorative work. Today we replaced the pressure regulating valve and shut off valve for the home. I am leaving estimates for the work required.
This customer came out to their house because they had a toilet that wasn’t flushing in the toilet only was able to clear it with the 6 foot auger and pushed down whatever was stuck in the toilet following that I used in toilet bowl cleaner to clean the toilet from any debris that was stuck inside of there to make sure it was nice and clean Once finished took a video of it flushing to ensure that it was properly working at this time there are no further issues was not able to check water. Customer also has some widespread faucets that are not installed correctly. I recommend installing brand new ones in case something breaks on trying to revert back to it the proper handles
Explained to customer nothing is wrong with fire log installation by Bylen
Call for pump not working in break room. Met with Ms. Marlyn. She states the pump for the break room sink is not functioning, leading to the sink and the dishwasher not draining. Inspection revealed a 3-4 year old liberty ejection pump system has failed. Bypassing did activate pump, but discharge was inconsistent. Power supply appears adequate and consistent. Drain line is approximately 8-10 foot rise, and horizontal run has adequate fall. Vent line is dedicated, not admittance valve. Check valve functioning well. Ms. Marlyn mentioned cleaning bird feeders in the sink, and this was consistent with clumps of bird seed inside pump basin. I replaced unit and advised that mesh strainers may help extend the life expectancy of the pump. While on site I also discussed water heater. A serial number lookup places this water heater at 30 years old. Signs of failure present, and I recommend replacing the unit as soon as possible. I also discussed the benefits of our home maintenance plan, a
No water upon arrival. Customer stated yesterday morning the water would not come out anymore. After checking all shutoff valves found none being turned off. Informed customer that the main line could be frozen or the meter could be faulty. Informed customer we could dig up the main line and cut it to see if the meter was working properly. Gave customer estimate, customer declined estimate
Customer had a leak coming from a 1/4 inch plastic line behind the refrigerator. Due to the age and condition, can’t safely use any push to connect or compression fittings on that line. Gave customer option to cut the wall and run a new line to a new stop. Customer declined work at this time. Customer declined work at this time. Removed dispatch fee.
For this customer, we were called out for water, not being onto the home. I came out to the residence to find out that the waterline to the house has been turned off due to the CUSTOMER the reason it was turned off is a factor of that the waterlines had frozen, causing no water to pass through any of the fixtures, and the customer wanted to take the precaution of making sure nothing explodes in the home because all their waterlines are in the attic, they turned off the water and they wanted a professional to come out to ensure that there’s no issues with the waterlines I couldn’t find any issues. Any leaks with the waterlines in their current state. The customer is all set with that however when I was checking the water pressure on the water heater, I noticed a faint smell of gas so I decided to test it with a bubble solution on the sediment trap is where I was smelling it from and there was a gas leak on the brass nipple of the sediment trap so therefore I recommended we go ahead and
This customer he had a pipe on his water heater tankless outside units. He has two eyes outside. They are from 2007. I strongly recommend he replaced both units due to the fact of how old they are. They are almost 20 years old however they still work would I recommend is to swap them out for either a navien or a Rianni, however, the customer just wanted the pipe fixed at this time the hot and cold cold water lines had popped and split so therefore I installed a new section of pipe on hot and cold lines had to bend back the cover just a tad, the customer was OK with it. I was able to put the screws back for the skirt. In addition to that I reformed the installation of the pipes to ensure that it would not happen again at this time. Water is back on the unit, so is the gas tested the tankless before we had left to ensure that the unit was still working at this time, there are no leaks. Water pressure is at 55 psi
Came out for a high water bill. Met with homeowner who described what was going on. We confirmed there was a leak at the meter. Shut main shut off before the PRV and confirmed the leak stopped, indicating leak was somewhere inside the home. Used leak detection equipment and isolated point of leak to underneath the downstairs bathroom floor. Received approval to jackhammer the slab and dig down to the line. First spot we found the pipe but not the leak. Was getting a strong signal with the leak detection under the vanity. Removed the vanity and jackhammered underneath, no sign of the leak. We realized the signal we were getting with leak detection equipment was due to the leak under the slab spraying onto the drain line which was echoing under the slab and giving false positives. Followed pipe and broke another hole into the slab in front of the toilet. We were able to locate leak on a 3/4 copper water pipe, leak was due to corrosion in the side of the pipe. Cut out leaking sectioned an
Water line leaking in crawlspace upon arrival. Customer stated that he could hear the water running in the crawl space. After looking found 3/4 pvc cracked and leaking at a ball valve. Informed customer we could repair the line and add another ball valve. Gave customer estimate, customer approved estimate. Repaired section of pipe and installed a new ball valve. Turned water back on to check for leaks and found no leaks. Left ball valve off because the previous one was off. No leaks upon departure
Leak in yard upon arrival. Customer stated her water bill was extremely high and she had leak detection out to locate it. After digging where they located found 3/4 copper line with a pin hole. Customer also has a pin hole leak in basement. Informed customer we could repair both sections. Gave customer estimate. Customer was getting other bids on the phone when I was giving quote, customer showed me the estimate of 550. Customer declined our estimate
Came out today to continue the drain cleaning from earlier in the week with the big drain chain snake. There was still a good bit of grease in the main line, so using the cleanout under kitchen sink, ran approx 35’ of cable back and forth with the water running and could feel all the grease on the snake. After multiple passes drain should be good to go, as long as no more grease goes down the line. Clients kitchen faucet was low flow on hot side only after we turned water off the other day. I turned water off again because that hot side kitchen shutoff didn’t work all the way, and removed the hot supply line. Found a small screen obstruction stuck in the shutoff. Removed and faucet is flowing like normal. Customer is now a Win with Chen member, Receiving this long list of perks for the next year unless renewed: Annual 65-point plumbing inspection with detailed report Priority scheduling for repairs, maintenance, and emergencies 10% off plumbing repairs 10% off drain cleaning service