we were called back to the property to address an issue following a previous service in which we pulled and reinstalled the toilet to perform a line snake during this follow up. We discovered that the toilet had shifted slightly after reinstallation while it’s possible that this minor shift occurred due to the toilet, not being fully settled or the silicone seal not having ample time to cure we have promptly resecured the fixture moving forward We’ve taken additional steps to ensure the toilet is firmly in place and the seal is fully intact. we have re-leveled and secure the toilet at no additional labor cost as a courtesy. We tested a toilet and flushed it approximately 20 times to confirm no leaks around base of toilet after we then installed silicon caulking around the toilet informed the tenant not to use toilet for two or three hours to give time for caulking to cure tenant understands.
