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Crew was very knowledgeable, friendly, and efficient. Went the extra mile on checking on the issue.
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Simeon was professional and very thorough. The staff from start to finish were helpful and efficient.
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Juan arrived on time and assessed the problem quickly as well as the previously unsuccessful efforts by another plumber. He was confident in his ability and in the types of materials he recommended. He repaired my water main and did a series of tests to ensure the repair was sound. Juan was efficient, friendly, and competent. It was a very good experience.
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Max came the same day as requested. He did an excellent job and explained the work to be done with clarity. He was very professional.
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Juan is extremely knowledgeable and accommodating. He was very easy to work with and very efficient.
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Matthew was great! Repairs were completed quickly at a reasonable price. I will continue using Chen Plumbing for all of my plumbing needs.
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Took care of my issue and communicated from appointment to arrival. Would definitely use again!!
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Excellent professionalism and service from Michael. I had some outside faucets replaced and highly recommend.
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Eric went beyond the call of duty in checking my kitchen ceiling for water leaks and helping me connect with a restoration service for repair. Thanks to Eric and especially to Tim Chen Plumbing.
Response from Chen Plumbing:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Easy to schedule. Arrived as promised. Polite, professional, knowledgeable, efficient, priced fairly.
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Furnish and installed 1in flow by moen. Reworked cpvc piping and strapped for proper support. Tested and no leaks. Help customer set up flow by moen app. Cleaned up work area.
Client called us out due to hallway bathroom toilet running. We tested the water pressure on home, and it is 95 psi, safe range is 50-80 psi. Client does not have a pressure reducing valve on the home, will leave estimate to install one per code. Also, the water heater is a 2015 model nat gas, and the bladder in the thermal expansion tank on it, has failed. Client decided to just address the running toilet issue today. We replaced the fill valve in that running toilet, and tested. Toilet seems to be functioning properly with no leaks. This repair is NO WARRANTY DUE TO 95 PSI ON HOME, AND FAILED THERMAL EXPANSION TANK, BOTH OF WHICH CAN CAUSE THIS RUNNING TOILET ISSUE. Will email the other estimates to client with today’s invoice.
Master shower heads clogged with limescale build up. Customer already had ordered two replacements and they’re already on the way. Master shower both shower heads have low pressure. All other shower heads upstairs same floor having no pressure issues. Removed both shower heads and verified water pressure was fine. Replacing the shower head reintroduced the issue. Removed flow restrictor for time being until customer gets new shower heads in the mail. Water pressure tested at 75-80 psi. Not a PRV issue.
Replaced kitchen faucet customer supplied
Set filter and filled with water Returned and piped in filter and flushed numerous times. Adjusted water pressure to 75 and pumped up expansion tanks
Minor diagnostic. Replacing filtration system. Returning tomorrow and Friday. Need to pump up the expansion tanks.
For this job, we worked on troubleshooting toilet and why wasn’t it flushing right. Took apart the handle and reinstalled and adjusted it to where it flushes good.
For this job, I worked on testing gas joints that were visible to the eye. Fixed a couple of leak on some joints. Advised the customer if he still smells gas we will have to do a whole house pressure test.
Customer stated that water pressure was high and also water heater was leaking. Found water heater TMP was just kicking off And also heater was 11 years old. Recommended to customer to have PRV and water heater replaced. Furnished and installed new 50 gallon gas water heater and also furnish and installed new three-quarter inch PRV. Tested no leaks at this time. Cleaned up work area.
Removed section of piping with compromised joint. Rebuilt section of piping with new materials and reconnected via mechanical joints.
Ran camera through drain line due to stoppage. Line is incorrectly pitched leading to potential for stoppages. In addition, identified crack in wye joint that leads to a leak when line is stopped up. Installed AAV in attic to troubleshoot venting issue in master bath. Issue persists and requires further investigation to address.
Disassembled and reassembled lavatory pop up and p-trap beneath bathroom lavatory. Previous assembly was done in such a way that drain leaked from lift-rod nut attached to stopper. During disassembly, plumber cut drain piping for better fit and reassembled with new sealing material at all necessary points on drain.
Upon arrival rank sink for several minutes and pulled up the floor drain. Flushed toilet 6+ times and saw no movement in the floor drain and no bubbling or backing up in the toilet. Noted that there was waste in the floor drain, which is an indication of the backup that occurred the previous day. Poured water down the floor drain and confirmed flow. Ran more water and flushed the toilet more and all water is draining properly. Gave customer option for camera inspection. Customer declined at this time.
Gas line to pool heater was making meter make weird noises. After evaluating the meter all the way to the pool heater found that the line is ran and three-quarter track pipe and for customer the line needs to be at least an inch and a quarter when it’s running at the link that’s at. Customers previous line was ran at 162 feet and three-quarter gave customer estimate to run new gas line from meter all the way to pool heater customer customer approved estimate. Installed new inch and a quarter. Gas line tested system. Unit is working and fired up with no leaks or issues. Meter is also not making any noise. Had pool heater fired up for 5 to 10 minutes to make sure nothing happened. System is running with no issues.
