Juan was very helpful in diagnosing a sewage smell issue that had been happening for several months. He answered all my questions during the sewer scope and his partner checked the vents and manholes to see if there were any issues that we might have missed. They weren’t able to find anything but gave me the video and advice I needed to pursue the issue further with the city or test my water boiler’s exhaust. Professional, reasonable price, and good service.
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The guys were prompt in arriving to service my problem. As well as quick to move to another solution when the first one was not working. This helped solved my problem as fast as possible.
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Eric Turner was very Professional and did a Great job. He is a real asset to your company. Thanks, Eric for such a great job!
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Very good service and quality. Matt was pleasant and professional to deal with and provided the best outcome for the issue.
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Shut water off to home and removed old PRV and main house shut off valve. Furnished and installed new PRV and shut off valve. Turned water back on to test for leaks. Water started spraying from old fitting so went ahead and fixed it. Furnished and installed new toilet in master bathroom and tested. No leaks so caulked around base of toilet. Set water pressure to about 60 psi.
For this job, we came out and made sure the leak was no longer there. Water only leaks when tub is filled up pass the overflow drain.
For this job, we came out and scoped the drain line and storm drain for customer.
Leak inside wall on 1/2” cpvc. No warranty due to the water pressure being at 105 psi. Notified homeowner of this and gave quote to cut open wall and replace regulator. Also left quote for water heater.
Camera inspection of drainage line outside. Located clog and exposed pipe.
Auger toilet that has been given customer issue for over a month now. Other fixture drains in bathroom are not backing up and not causing any gurgling in toilet in question. Three-quarter inch pressure valve is Currently leaking. Shut down water to home and replace three-quarter inch watt PRV. Slowly pressurize system and test for leaks. Replace 2.5 gallon thermal expansion tank that is compromised.
Water showing up in basement by laundry room and bathroom slab. Downstairs bathroom is built up 8” on a slab. Informed customer after running everything in base,ent water started coming out of the slab. Informed customer we could do an under slab leak detection so I sent restoration out. They will be out in the morning and let me know what they find. Could not tell where the leak was 100%. Once they detect it or find it we will call customer to give quote on job.
For this job, I worked on installing tankless water heater navien 240a2.
For this job, I worked on repairing pin holes on copper pipe.
Basket strainer nut not going on upon arrival. Customer stated he couldn’t get it back together after taking it apart. Found broken basket nut needing to be replaced. Gave customer estimate, customer approved estimate. Installed new nut and tied system back in. Filled sink up and let it drain. No leaks or issues upon departure
Leak Search in unit. Multiple leaks - one pinhole leak on copper pipe serving unit 1003 and one leak from tub overflow connection on tub in unit 1003.
