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Overall Experience
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Convenience
Juan was very helpful in diagnosing a sewage smell issue that had been happening for several months. He answered all my questions during the sewer scope and his partner checked the vents and manholes to see if there were any issues that we might have missed. They weren’t able to find anything but gave me the video and advice I needed to pursue the issue further with the city or test my water boiler’s exhaust. Professional, reasonable price, and good service.
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The guys were prompt in arriving to service my problem. As well as quick to move to another solution when the first one was not working. This helped solved my problem as fast as possible.
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Eric Turner was very Professional and did a Great job. He is a real asset to your company. Thanks, Eric for such a great job!
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Overall Experience
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Very good service and quality. Matt was pleasant and professional to deal with and provided the best outcome for the issue.
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Client called us out to install their dishwasher and to check out a leak at a master bathroom lavatory faucet from the handle. Gave estimates for both issues and client decided to just install the dishwasher. Removed the old dishwasher, drilled new hole for the new water line to under the sink, reconnected the drain hose then installed the new unit. Tested for operation and leaks. Everything looks good. Emailed estimate for the master bathroom lavatory faucet.
Customer had no water in the home. Inspected the water meter and found that it had been locked. Recommended calling the city for next steps. Customer stated he had a sewer line clog and cleanout access in the back yard. Stated a camera inspection is necessary before running a snake and gave pricing. Customer declined work at this time.
Customer would like to increase water pressure to 75psi
Customer had ejector pump issues. Found no power to pump. Handyman ran cord to give power to pump. Pump cycled. Customer needs to get electrical fixed for pump.
For hall bath replace waste and over flow. Also cut our section of cast iron and replace ptrap. Remove laundry and kitchen line and rework with pvc piping. Drill new hole for kitchen drain and rework under kitchen sink. Tested all connections and at this time, there was no leaks present at this time. Also recommended to customer to have tile guy come out in order to look at bathtub. Cleaned up work area.
Turn gas on at meter and water on at meter. Gas work. Water got cap off at the back but wasn’t tie back in properly.
Homeowner states that the restoration company pinpoint the leak in master bedroom where the hose bib is located. After cutting drywall of exactly behind the hose bib I could see water damage all over removed the insulation once I did that I turned on the water to the line and could see water dripping from the top form the pipe so I cut it out and it was a pinhole in the galvanized pipe used to connect the hose bib. I removed the old connection and install a CPVC to pex adapter and used pex pipe to install a new hose bib with new connections. Once it was set it I anchored it to the wall using tap cons for masonry and connected the inside together. Once enough time for the glue to cure had passed I turned on the water to the hose bib line and it works properly no more leaks or issues and homeowner is satisfied that we finally located and fixed the leak.
Homemade states that he called the restoration company and they came out and explained to the homeowner that they believe the leak was coming from the kitchen water lines and turned off the water to the whole home. Homeowner requested me to come back and find the leak and approved cutting the drywall ceiling. I cut out the section where the kitchen lines are and unfortunately there was no water signs or marks that indicate that was the leak and homeowner had me cut out another section where the hose bib supply line went up near the tv in basement. I cut out a piece of drywall where the supply line ran for the bib and same thing no luck I could see wood damage but no where near the water line and I showed homeowner. He opted to replace the expansion tank and PRV with a new shut off. I began with shutting off the water meter and removed the old PRV and shut off and installed a new model with new ball valve with pex pipe. Once I had installed the transition fittings I installed the new sh
Customer garbage disposal is not working. She would like to replace it with the basket strainer. I replaced the disposal with a basket strainer and tie back into existing drain line test for leak no leak. also, I adjust the water heater temperature to 130 Fahrenheit per customer request.
Customer electric water heater in the garage is not heating up. The water heater is 12 years old. I recommend customer to do a full replacement with a new expansion tank. I put in the expansion tank bracket strap for updated code. 50 gallon electric water heater..
Client called us out today due to a rotten egg smell from the 4 yr old water heater, and they were also getting some hot and cold crossover up stairs. Client does have a dedicated recirculating line and a recirculating pump with a check valve on the line. The crossover issue was happening due to the check valve on the recirculating line getting stuck open by calcification. We replaced that check valve then reconnected the recirculating line. The thermal expansion tank on the water heater had also failed, and we replaced with new thermal expansion tank. The rotten egg smell was due to the water heaters anode rod rotting away in the tank. We removed the old decayed anode rod, and installed new aluminum water heater anode rod. Turned water back on to the Qatar heater and filled it up and got all air out of it. Turned the breaker back on and water heater is heating. 1 yr parts and labor warranty on all work today.
Left quote for gasline. Removed leaking vacuum breaker on back of house.
Removed old water heater and hauled away. Furnished and installed new 50 gallon gas water heater with new thermal expansion tank shut off. Reinstalled existing recirculation pump on hot waterline. Also replaced PRV and main house shut off. Tested and no leaks were present at this time. There should be hot water within 45 minutes to an hour. Cleaned up work area.
Shut water off to home and removed old PRV and main house shut off valve. Furnished and installed new PRV and shut off valve. Turned water back on to test for leaks. Water started spraying from old fitting so went ahead and fixed it. Furnished and installed new toilet in master bathroom and tested. No leaks so caulked around base of toilet. Set water pressure to about 60 psi.
