I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
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Juan was very helpful in diagnosing a sewage smell issue that had been happening for several months. He answered all my questions during the sewer scope and his partner checked the vents and manholes to see if there were any issues that we might have missed. They weren’t able to find anything but gave me the video and advice I needed to pursue the issue further with the city or test my water boiler’s exhaust. Professional, reasonable price, and good service.
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The guys were prompt in arriving to service my problem. As well as quick to move to another solution when the first one was not working. This helped solved my problem as fast as possible.
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Eric Turner was very Professional and did a Great job. He is a real asset to your company. Thanks, Eric for such a great job!
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Very good service and quality. Matt was pleasant and professional to deal with and provided the best outcome for the issue.
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Today arrived saw water is constantly dripping from ceiling to a bedroom ceiling, we opened ceiling and found leak is from a copper water supply leak , we turned whole home and drained line , cut repaired that section with new copper pipe and pro press fittings . Checked water pressure is within 40-80 psi .
Came out today to give estimate on repiping all the durapex water pipe in the home that client has had multiple multiple leaks on, in a 2010 year home. Waived service fee.
Upon arrival, customer informed us that there has been a small leak near the foundation of the home. Gave customer prices to either replace or repair the service through the foundation. Customer opted for repair. Upon excavation determined the leak to be coming from the area of a Cpvc pipe that was bent through the foundation. Noted that a quest fitting was used to connect to well pipe (black pipe with blue lettering). This isn’t a recommended pipe for a city water connection due to the chemicals in non-well water supplies breaking the line down. Customer approved work to return Wednesday 12/31/25 and bore the whole service to do a pex water service to ensure the longevity of the line. Description of sold work on 12/29/25: Price is to excavate water service by foundation and bring copper line through the foundation. Will remove bushes to access water service. Price doesn’t include replanting or hauling rose bushes away. Price is to directionally bore a new water service from the met
Roughed in customer provided shower drain and shower valve. Customer is going to install trim out after shower stall is put into place. Explained to customer about customer provided parts and also explained dimensions of shower valve and drain. Checked all area of work for leaks and proper function. Not responsible for open drain work. Customer is in process of remodel.
Customer had line needed to be capped until we are to return to do further work after Christmas. Checked for leaks after capping line. Customer is to call and schedule further work.
Service Call Summary – Vibrations from Water Pipes Date: 10 December 2025 Customer: Rock & Mrs. Payne Technician: Shawn Customer Concern Customer reported vibrations/noises coming from the water pipes throughout the home that have worsened over the past 1–2 years. Findings Pressure Regulating Valve (PRV) Existing PRV manufactured in 2012 (13 years old) Incoming static pressure drops to ~35 psi (low), but builds to excessive pressure overnight Classic symptom of a failing/diaphragm-deteriorated PRV Water Heater Manufactured September 2011 (14 years old) Significant sediment buildup causing audible percolation/boiling noises during heating cycle No leaks observed at this time No thermal expansion tank installed (required when a PRV is present) Toilets Upstairs hall bathroom: Toilet running due to soap dispenser physically blocking the flapper Master bathroom: Fill valve failed and allowing tank to continuously run (common secondary symptom of fluctuating pressure from bad PRV)
Customer stated that shower was not shutting off so they had to shut off main valve. Stated a customer that cartridge would need to be replaced in customer agreed. Went ahead and installed new cartridge and test. At this time, there was no leaks present at this time and now shower was working as it should. Reset trim and caulked around trim.
Water service Outdoor installation less than 60 feet in developed length:Installation of a new exterior water service line, up to 60 feet in developed length, extending from the meter or utility connection to the entry point of the building. The project includes careful trench excavation, placement of piping at appropriate depth, secure connections at both ends, and thorough backfilling to protect the line and maintain stability. Materials are selected for durability and long-term performance, and the entire system is installed to ensure reliable water delivery to the building. Note: If the property has a landscape irrigation line, this service does not include tying it into the main water service line. We can provide this as a separate service for an additional cost. Warranty: Includes a 5-year parts and labor warranty covering the full water service line installation. Completed work mentioned above, made proper connections at meter and at main line in basement,thoroughly checke
Customer had 7yr old disposal stop working. Attempted to repair but was unable to fix issue. Replaced disposal with 1/2 HP disposal. After install, ran water to check for leaks and proper function of disposal.
Client called us out to install their dishwasher and to check out a leak at a master bathroom lavatory faucet from the handle. Gave estimates for both issues and client decided to just install the dishwasher. Removed the old dishwasher, drilled new hole for the new water line to under the sink, reconnected the drain hose then installed the new unit. Tested for operation and leaks. Everything looks good. Emailed estimate for the master bathroom lavatory faucet.
Customer had no water in the home. Inspected the water meter and found that it had been locked. Recommended calling the city for next steps. Customer stated he had a sewer line clog and cleanout access in the back yard. Stated a camera inspection is necessary before running a snake and gave pricing. Customer declined work at this time.
Customer would like to increase water pressure to 75psi
Customer had ejector pump issues. Found no power to pump. Handyman ran cord to give power to pump. Pump cycled. Customer needs to get electrical fixed for pump.
For hall bath replace waste and over flow. Also cut our section of cast iron and replace ptrap. Remove laundry and kitchen line and rework with pvc piping. Drill new hole for kitchen drain and rework under kitchen sink. Tested all connections and at this time, there was no leaks present at this time. Also recommended to customer to have tile guy come out in order to look at bathtub. Cleaned up work area.
