Cody did a nice job. We’ve worked with him before and I was glad to see him again. Job was completed timely and as needed. My only concern is that with each call we are always asked to reschedule by the main office.
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Dawson was great. Knew immediately what needed to be done. Thoroughly explained what the issue was and how he planned on fixing the problem. We have an older home so repairs aren’t alway easy or straightforward but Dawson was able to resolve the challenges efficiently and with minimal impact. Another good experience with Chen Plumbing. Hoping we don’t need a plumber again anytime soon but, if we do, we will be calling Chen Plumbing.
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We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
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I cannot say enough how much I appreciate the care and professionalism Tim provided me during this situation at my home. He was wonderful, and even checked on me before he began the work. I will recommend him to everyone with plumbing needs.
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This is he third time Cody Butts has helped us with different plumbing problems. We appreciate the time he took to explain the problems and thorough work he has done once again. Ask for Cody!
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Tim was so professional and nice, he made sure I was satisfied with everything and left the area clean. I would definitely recommend and use them again
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Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
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I really appreciate Tim Chens prompt reply and concern for my issues.
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Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
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Very responsive … very pricey solution to replace the whole DWV system (it is needed). I’ll look forward to inspecting the finished product as your firm has great reputation. Thanks again for prompt service call Steve
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We had a rusted tub drain that Shane replaced. He did a nice job with the work. He was also very friendly with us and with our young son.
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Call for sewer backup. Met with and. Helen and she said both toilets and the tub were draining slow. Inspections revealed standing water at house clean out. Clean out at street side had visible root ball growing up. Returned with hydrojet and jet line and removed all standing roots. Camera shows county side still has root intrusion and will backup again if left unrepaired. After clearing main line by street clean out, I ran camera to verify. When testing plumbing inside there was a residual blockage. Ran camera and jet simultaneously to carefully clear blockage without backspray inside home. Cleaned interior line and verified all fixtures draining. To help Ms. Helen, I also sanitized and cleaned the tub after clearing all interior fixtures I called in on behalf of Ms. Helen to report the mainline break. The sewer and water department said they must send emergency response first, and they’ll assess for repairs. While on site they arrived, but mentioned that they are only responsib
Customer having back up issues upon arrival. Customer stated the toilet downstairs was backing up but has since stopped backing up. Informed customer we could run the camera down the line and locate the issue. Gave customer estimate, customer approved estimate. After running camera found root ball below the porch as well as most of the sewer line was back pitched and there is a crack in the cast iron at the foundation. Gave customer 3 options for replacing just a section of the sewer line, or replacing the whole line.
Call for clogged toilet. Arrived and found men’s restroom toilet clogged. Used auger to clear localized blockage. While inspecting inspection I found that the toilet is incredibly old. The gaskets are in a SEVERELY deteriorated state. The flapper is falling apart. I strongly encourage replacing this toilet before it leaks on to floor. I am proving estimates for a regular toilet, and for a pressure assist. The women’s restroom has a pressure assist toilet already. During this work I noted that water was coming out forcefully from faucets. I went to basement to check water pressure at the water heater. Water pressure is approximately 72psi, 12pm on weekday. Water heater is 24 years old and developing a leak on old galvanized waterline on hot outlet. I recommend replacing this water heater immediately, as it is far past its life expectancy. Water heater replacement will also address the pipe issue. Water pressure regulating valve is likely in a failing state. While pressure does techni
Customer needed a kitchen faucet installed, a garbage disposal installed, and a dishwasher installed post kitchen remodel. Customer also needed drains reconnected below as well as a new sink strainer for the second compartment on the sink. Informed customer Chen Plumbing doesn’t do dishwasher installs. Tested all work to ensure proper function and no leaks. None were found. Was unable to get pressure gauge on heater and there was no hose bib for the unit. Confirmed the building is regulated by a community prv.
This customer came out to reinstall flange and reinstall the toilet however, when we were going to install the toilet, the base of the toilet was cracked so therefore we had to replaced the toilet with a brand new one. CUSTOMER decided to go with the Kohler toilet because that is what he had prior he also went out to the store to pick up a Toto washlet, so it can be installed. I didn’t charge the homeowner for anything for the bidet installation because we went ahead with the toilet replacement and the new flange replacement once installed there are no leaks, caulked the base of the toilet and finished up everything there are no leaks from install
Customer replaced both toilets and hallway. Hauled away old toilet toilets installed to customer supplied Kohler elongated ADA. Noted to customer that one flange was set to low and the other had a pipe that was not glued in the full length of the hub. Both toilets were tested and worked properly informed customer that if there’s any issues with the flange will have to repair or replace. *doesn’t include repairing or replacing damaged flanged
Left quote for water heater. They’re running out of hot water too quickly. She said it didn’t used to be a problem when the tank was new, but has progressively gotten worse. There are 6 people in the home, it’s a 40 gallon water heater from 2018. Believe the tank is wearing out quickly do to the amount of use it gets because there are so many people in the home. Recommended replacing the tank even though it is still working to improve the volume issues and recovery rate of the tank. Very tight install location in the basement.
Left quote to replace drains to the bathroom. Bathroom had the original cast iron drains. Toilet needs to be pulled and reset with new bolts. We recommended just replacing the cast iron to the bathroom as the cast iron is very old and will not be able to be snaked. Cast iron for the tub/sink in the crawlspace is completely back pitched and holding water. Sink backs up almost instantly, indicating build up inside the line in the wall. They are running out of hot water quickly, due to a 13 year old water heater. We left quote options to replace. Gave option to snake the sink but did not recommend as it likely will not work due to the age of the pipe.
Remove existing 50 gallon water heater and furnish and installed new 50 gallon water heater with new thermal expansion tank and tank shut off. Installed drip pan under heater. Did quoted work and tested. No leaks were present at this time. Turned on the hot water heater and there will be hot water in about 40 minutes.
2/10/26: Customer had multiple faucets that were either dripping or leaking from the top. None of the shutoff valves were either holding all the way or were leaking. Per customer request, inspected the shutoffs for the outdoor hose bibs, the shutoffs for all toilets and faucets in the house, as well as the faucets, toilets, and shower valves. The toilet in the powder room on the main floor was recently rebuilt and needed nothing. The upstairs toilet had a toilet with original equipment in the tank that needed replacing. The shower valves are single handle and weren’t leaking. Gave customer price for toilet rebuild, replacing all stops, and replacing a widespread faucet upstairs, the center spread lavatory faucets, and the kitchen faucet. Also gave option to replace 14 year old heater, correct high pressure, and repair leaking section of abs piping. Customer approved all work. Replaced both hose bib shutoffs, the water heater, prv, whole house shutoff, both center spread faucets, the s
Checked for customer said sewer smell issues, nothing wrong with plumbing and did not smell anything today
Customer contacted us regarding ground settling in the area of the previously replaced sewer line. The sewer line was replaced as far as beneath the driveway. At this time. The sewer is functioning properly with no flow issues or defects observed. The settling noticed is due to seasonal weather and freeze/thaw soil conditions, which are normal and unavoidable. No sewer repairs are required at this time. Recommendation is to allow the ground to settle naturally and address the final back filling once warmer conditions return.
Fill valve replacement x2 Supply line x2 This customer, we had to replace the fill valves on these Toto Aquilla toilets, so that’s exactly what we did. The reason why we had to replace the fill valves is due to the fact that they would basically burp trying to fill up. So therefore what we had to do is replace the fill valves, but they were really tight spots so we had to take the tanks of the toilets off because they were skirted toilets with very tight access. Replaced the supply lines and the fill valves did not replace the flappers due to the discount as well because the flush valve is one piece once installed there are no leaks. The customer is all set. The water pressure is normal. Did not take a look at the tankless serial number due to where it was in the crawlspace no further leaks or issues.
Customer had a water heater that was over 10 years old. Customer expressed interest in replacement proactively. Gave customer a replacement option with and without membership informed customer prior to install the pan would likely not fit in that small space. Customer approved work and I installed a new water heater, shut off, and thermal expansion tank. Re-sloped the vent line and tested all connections to existing water and gas lines to ensure proper function of no leaks. None were found.
Leak in yard upon arrival. Customer stated dekalb county cut her water off due to a leak. After digging found 1 inch pvc line leaking at a quest fitting. Informed customer we could replace that section of pipe. Gave customer estimate, customer approved estimate. Installed new section of pvc pipe and turned water back on to check for leaks. Found no leaks. No leaks upon departure
