Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
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Travis was knowledgeable, helpful, and went over all my options. I really appreciate the time and explanations. Wonderful technician!
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Cody found our plumbing issue and did a good job of explaining and fixing the problem.
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My plumbing technician was top notch. He was prompt, rigorous in his work, and did very high quality work. The problem was resolved quickly and I am delighted.
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Braulio was very courteous and explained every step in evaluating the plumbing for leaks.
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Dawson is fabulous!! Such a hard worker who knows his stuff and how to talk and treat customers! I would hire him again in a heartbeat!! 1 thing I would say is this type of work and service is not cheap!!
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Travis and Christian were timely and efficient. They communicated the range of options, solved our issues, tidied up, and left two satisfied new customers who will be returning to Chen next time we need plumbing work.
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Very knowledgeable and trustworthy company. I will most definitely use them again for any plumbing needs. They work quickly and are professional.
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Travis was friendly and efficient went above and beyond. Excellent job.
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We have a medical situation in our home that needs a lot of time tailored to it; Chen Plumbing was extremely accommodating, working with a narrow window of opportunity to have the work done. Simone was fantastic! On time, friendly, communicative, confident, approachable, patient, professional, focused, conscientious -- just can't say enough good things about our experience with his work and Chen Plumbing!
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Fantastic service. Professional. Communicated options and very friendly.
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We returned today to repair the previously quoted kitchen drain waste arm repair. Reliable restoration did the kitchen cabinet demo, so pipe was exposed. We tied onto the existing vent thru the roof with a 2” no hub band, then ran the new waste arm and new tee in pvc down into the crawlspace and tied it back to the pvc main. We put a cap on the new waste arm pending cabinet put back. 1 yr warranty on this repair.
Call arrival. Customer stated there was an odor coming from the basement and guest bathroom upstairs. I looked in basement Saul customer had a sewage ejection pump, inform customer that smell could be coming from there due to the lid not being sealed all the way. I could not see any reason why the smell would have been coming from the guest bathroom. I informed the customer when we are not able to see why they are having issues with the sewer smell that we have to do a smoke test to see where the leak is coming from. Gave customer estimate to do a smoke test. Customer did not approve the estimate. Customer stated that it happened randomly and that she would give us a call if it continues to happen or get worse.
Aster bathroom right side faucet leaking out of handle and dripping out of spout. Replaced hot and cold cartridges and seats and springs. Flush tankless water heater. Rebuilt toilet in upstairs back bathroom. No further issue at this time. Customer had possible leak occurring under hall bathroom. Already had drywall opened. A water from every single fixture at the same time in the bathroom, no sign of leak anywhere. Approx location of leak lines up with cast iron wet vent going through roof. Signs of water marks on wood around the vent stack. Recommended checking it during a storm. No further issue at this time.
Client called us out today due to the old cast iron kitchen sink drain leaking from the ptrap which was located in the basement area below. The whole drain system is still cast iron and the way the kitchen was tied in was not correct. We cut the 3”x2” cast iron tee out and a little section of pipe. After doing that, noticed the old piping was all coated on the inside with corrosion and gunk from over the years. I grabbed my small ridgid flexshaft and cleared all that out that I could see from above the pipe. Sprayed water down, and washed it out as well. Replaced with new pvc 3”x2” sanitary tee and 2 no hub couplings to adapt to the cast iron. We drilled new 2” hole through the kitchen cabinet for the new 2” kitchen drain. Completely reworked the drainage pipe under the sink, added a new tee and added a new studor vent under the sink as well, even though I did tie the old vent back in to the main. Once all connections were made we let glue set up for 15 mins while we cleaned up. Ran a
I returned today because customer is still having height pressure issues. Informed the customer we would have to go to the next step of replacing the thermal expansion tank. Gave customer estimate. Customer approved estimate. I took the old thermal expansion tank out and installed the new one with a mounting bracket. I also add a hose bib in the crawl space to check the pressure coming in from the street due to them not having a hose bib before the orb in the home. I tested the system and system is working properly with no leaks or issues. The next step if the pressure keeps reading that high would to be to replace the flo by moen.
Found disposal was jammed and not draining. Found toilet in the hall bath flapper has become waterlogged and was not staying open long enough to give the toilet a proper flush. gave the homeowner multiple solutions. She decided to go with un jamming the disposal and doing a minor rebuild on the toilet at this time. Homer had a very corroded straight stop for the toilet that she did not want to get replaced at this time. was able to unjam disposal and replaced fill valve and flapper on the toilet. Tested with no leaks or failures at this time.
Homeowner was having a leak show up on the floor behind the washing machine. homeowner had access due to previous repairs. opened up the access and ran the washing machine upwards of 10 times on a rinse and spin cycle. got no leaks from the drain. did find water in the pan for the washing machine. Found a leak on the drain outlet for the washing machine. at this time it seems like the leak on the floor was coming from the leak at the washing machine accumulating and they’re being a possible crack in the pan. homeowner will need to have an appliance technician properly diagnosed the issue with the washing machine machine.
Customers back hospit had become seized to hose and was not holding back water anymore. Gave options and did basic hose bib replacement. Hydraulic cement around area chipped out to make room for spigot.
Client called us out today to investigate an ongoing sewer drain issue for one of the bathrooms in the home. We ran camera down the roof vent, and found the vent is clear, and there seems to be heavy buildup and corrosion in the cast iron pipes. Left estimates to address those issues. Estimates good for 30 days.
Upon arrival, customer explained drain was leaking and had already removed portion of drain, including pop up assembly and p-trap. Checked pressure, thermal expansion tank, and water heater in home. Replaced pop-up assembly. When testing found that laboratory faucet was leaking underneath as well. Replaced 4 inch lavatory spread faucet and tested for leaks.
Customer had a leak in the crawlspace coming from a drain separation where the drain connects to the waste and overflow of the tub. Also noted to customer that the water heater was 16 years old and needed replacement. Replaced the water heater with a new Rheem 50 gas, shutoff, pan, and thermal expansion tank. Replaced the leaking cast with new pvc. Connected to the 45 coming off the 3x2 tee on the cast and reconnected to the existing cap waste and overflow. Made a not that there appeared to be condensate on the bottom of the tub drain, it didn’t appear to be a drain leak. Left quote to replace the waste and overflow in the event there’s any issues with it due to the age. Tested all work to ensure proper functioning and no leaks. None were found. House pressure at 75 psi with new thermal expansion tank.
