Dawson was great. Knew immediately what needed to be done. Thoroughly explained what the issue was and how he planned on fixing the problem. We have an older home so repairs aren’t alway easy or straightforward but Dawson was able to resolve the challenges efficiently and with minimal impact. Another good experience with Chen Plumbing. Hoping we don’t need a plumber again anytime soon but, if we do, we will be calling Chen Plumbing.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
Overall Experience
Quality
Price
Convenience
I cannot say enough how much I appreciate the care and professionalism Tim provided me during this situation at my home. He was wonderful, and even checked on me before he began the work. I will recommend him to everyone with plumbing needs.
Overall Experience
Quality
Price
Convenience
This is he third time Cody Butts has helped us with different plumbing problems. We appreciate the time he took to explain the problems and thorough work he has done once again. Ask for Cody!
Overall Experience
Quality
Price
Convenience
Tim was so professional and nice, he made sure I was satisfied with everything and left the area clean. I would definitely recommend and use them again
Overall Experience
Quality
Price
Convenience
Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
Overall Experience
Quality
Price
Convenience
I really appreciate Tim Chens prompt reply and concern for my issues.
Overall Experience
Quality
Price
Convenience
Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
Overall Experience
Quality
Price
Convenience
Very responsive … very pricey solution to replace the whole DWV system (it is needed). I’ll look forward to inspecting the finished product as your firm has great reputation. Thanks again for prompt service call Steve
Overall Experience
Quality
Price
Convenience
We had a rusted tub drain that Shane replaced. He did a nice job with the work. He was also very friendly with us and with our young son.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I had a clog in the kitchen drain line which I isolated to an old 3" pipe. I asked Chen to snake the pipe to break the clog. After accommodating the re-schedule to clear the clog, Tim arrived and insisted to replace the drain pipe, then snake it and replace the perfectly good disposal. $3800. When I asked him to just snake the pipe to clear it, he refused and said I should do it myself or find another plumber. Ridiculous. The next day I DID clear it myself with water pressure and tightened the seal on the disposal. Now all is fine. Tim didn't want to do a simple job for a lower price. This is the second time he has recommended much more expensive work. Last time it was $2500 for digging up pipes when a snake clean out worked fine for $500. I won't use him again.
Overall Experience
Quality
Price
Convenience
Cody did a great and thorough job checking out the issue and explaining what could be happening and how to fix it .
Overall Experience
Quality
Price
Convenience
Shane was so kind, competent and professional. He provided estimates for a few things that could be needed and was ok with me just getting one thing done. Such a pleasure to see a man who loves his job and moves in the world in that mindset.
Overall Experience
Quality
Price
Convenience
Came out for issue with the water heater and for a valve. Homeowner wanted to replace the gate valve to his hose bib as it was not cutting off all the way. Water heater had an undersized gas line, a leaking t&p, and the pilot light was randomly going out. We found the gas flex line was undersized, t&p needed to be replaced, and the vent hood on the water heater was the incorrect one, cause improper combustion in the burner assembly, and choking out the pilot light due to lack of oxygen. Customer elected to just replace the water heater since there were so many problems with it, and we threw the valve replacement for the hose bib in at no cost. Installed new tank and tested to ensure proper function and a leak free install.
Replaced leaking hose bib and shut off on back of house. Resealed the foundation penetration. Left hose bib off and drained as we’re expecting a freeze this weekend.
Relocated and installed new 3/4 PRV, set to 60 psi. Installed new shut off valve in more accessible location, replaced shut off valve to hose bib. Tested to ensure a leak free install. 1 year warranty on parts and labor.
Returned and installed a new 40 gallon medium electric water heater with a new thermal expansion tank, shutoff, and pan. Ensured unit was producing hot water before departure. After collecting for the water heater and when heading out, noted ice coming from under hose bib insulation capsule. Found front hose bib was frozen. Noted to customer that neither hose bib had an accessible shutoff and the rear hose bib is leaking and building ice on the wall. Replaced both shutoffs in the wall and installed two new hose bibs with pex going through the wall to ensure the piping is more resilient to freezing. Tested all work to ensure proper function and no leaks, none were found. Winterized the hose bibs with the customer present for future winters.
Tee off at meter and run designated gas line for generator. Gas would need to be shut off for home. Customer stated that they needed a gas line ran to generator. Give customer quote to run designated gas line from meter to generator. Customer agreed so went ahead and shut off gas to home. Took apart at the meter and teed off for half inch line. Ran half inch line and installed shut off. Made connection for generator. Turn gas back on and tested for leaks, and no gas leaks were present at this time. Tested generator and generator was working properly. Cleaned up work area and sprayed rust oleum to protect piping.
Returned and installed customer provided, extra tall, 12 inch rough, American Standard Cadet Pro. Per customer request installed the previous toilet seat on the new toilet. Flange was cracked on the right side. Installed a flange spammer as a courtesy. Had noted to customer on the previous trip that the toilet is roughed at 14 inches, but they previously had a 12 inch rough toilet and couldn’t get a 14 inch rough in the model they wanted quickly enough. Tested all work to ensure proper function and no leaks. None were found. Toilet does fill on the slower side. Possible partially closed toilet stop.
Fixed gas leak underground, replaced a 50 gal gas water heater today
Broke concrete and dug down to broken cast iron line. Location is near back wall. Removed section of cast iron with crack along the entire length of the bottom. Installed pvc, with added sealant at joints. After repair was complete, we backfilled hole and poured concrete. Thoroughly cleaned site.
Customer had a toilet in the primary bedroom that was backing up. Toilet is over 12 years old and has clogged multiple times in the past week or so. Recommended replacing the toilet due to age. Customer ordered a new toilet and approved work to install when it arrives. Unclogged the toilet as a courtesy since the toilet will be replaced.
Multiple days work , cut concrete inside laundry room , replaced cast iron drain line with pvc for washing machine , new water line and drain from crawl space under the slab to new washing machine box , new hose bib and shut off valve installed as well . Take all the concrete, debris m trash away . Not include fix concrete back
Replaced a brush nickel tub lift and turn drain trim
Customer had concerns about copper piping in the home. Customer wanted to discuss potential Repipe. Didn’t see any concerning areas on any exposed copper lines under the home that were inspected. Recommended a Flo by Moen for early leak detection before doing something like a full repipe first. Also noted a cluster of cast piping that is rusting heavily and needs replacement. Finally left quote for running a dedicated return line from the kitchen to the tankless. Customer inquired into a comfort tee and pump but that setup won’t work correctly with the tankless she had installed. Left customer quotes for all stated work.
Customer had an outdated round front toilet that he wanted replaced with an elongated ADA toilet. Provided and installed a new Western ADA elongated toilet. Tested all work to ensure proper function and no leaks. None were found.
Check sewer smell , did some caulk around rubber gasket from pump cord came out
