Professional, knowledgeable, efficient, and friendly service. Would definitely recommend
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Why is it that plumbing emergencies always pick nights or weekends to happen? True to form I suddenly had water going everywhere flooding both my upstairs and downstairs. Tim Chen (678-621-6363) was here within the hour. He diagnosed and is currently fixing the problem. He has already got the restoration company on the way to get rid of the water. When it comes to plumbing, you can’t do better than Tim. 25 years have taught me that. I know the job will be done right with the highest quality materials. That’s peace of mind. . Thanks Tim. 🙂
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Chase and his apprentice were great. Friendly, knowledgeable, and fast.
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Shawn initially came out to our office to repair a clogged toilet. After inspection, he noticed some aged pipes and other issues that, if ignored, could be very costly and problematic in the future. Shawn provided us with multiple estimates based on our needs, explained everything thoughtfully and in detail, and we were able to get the rest of our needs taken care of within two days. The entire process was so easy, and every rep that I spoke to was kind and informative. We will definitely be contacting Chen Plumbing for any and all plumbing needs in the future!
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Cody did a nice job. We’ve worked with him before and I was glad to see him again. Job was completed timely and as needed. My only concern is that with each call we are always asked to reschedule by the main office.
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Dawson was great. Knew immediately what needed to be done. Thoroughly explained what the issue was and how he planned on fixing the problem. We have an older home so repairs aren’t alway easy or straightforward but Dawson was able to resolve the challenges efficiently and with minimal impact. Another good experience with Chen Plumbing. Hoping we don’t need a plumber again anytime soon but, if we do, we will be calling Chen Plumbing.
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We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
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I cannot say enough how much I appreciate the care and professionalism Tim provided me during this situation at my home. He was wonderful, and even checked on me before he began the work. I will recommend him to everyone with plumbing needs.
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This is he third time Cody Butts has helped us with different plumbing problems. We appreciate the time he took to explain the problems and thorough work he has done once again. Ask for Cody!
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Tim was so professional and nice, he made sure I was satisfied with everything and left the area clean. I would definitely recommend and use them again
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Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
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I really appreciate Tim Chens prompt reply and concern for my issues.
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Checked toilet , no issue , signed membership today
Replaced a old 1/2 hp disposal, upgraded to 3/4 hp disposal insinkerator
Customer had leak coming from ceiling. Cut ceiling and found 3/4 copper leaking on tee. Gave options to repair copper line. Also replaced ball cartridge with seats and springs. After getting water back on from copper leak. Tested pressure found pressure to be high. Replaced PRV with main valve to get pressure to correct pressure. After replacements, checked for leaks and proper function.
We did major tank rebuild today with new tank to bowl bolts , new flush valve , new fill valve , new chrome tank handle , replaced hot side cartridge for same bathroom American standard faucet .
In the downstairs bathroom behind the vanity, we will go carefully cut minimal sheet rock through replace the existing lead trap arm with new PVC piping. During the process, we will use drain cleaning equipment to clear the slow draining line. Please note repair of sheet rock is beyond the scope of work and customers responsibility to have it repaired. Please also note while we will make every attempt to clear drain we cannot guarantee we will be able to clear the drain .once complete we will thoroughly test for proper drainage and to ensure a leak free outcome. Perform work mentioned above replaced pop-up assembly as well. Thoroughly tested all work and ensure drain to be working as intended. All work is complete completed and tested.
All for annual plumbing inspection and maintenance visit. See notes below, pictures, and inspection form. Summarized final discussion for Laura. 1. As discussed, washing machine hoses should be upgraded to stainless steel braided variety. 2. Get elbow on gas line replaced serving dryer. 3. Consider new toilets as they are aging. Replacing fill valves is feasible, but rebuilding older style toilets may not always be practical due to efficiency changes and parts availability, as many new toilet parts are intended for use in lower gallon per flush toilets. 4. Remember, all faucets in your home have manufacturer lifetime warranties Plumbing running notes Noticeable volume increase and decrease with multiple fixtures running. Hallway bath Shut off valves older style, maybe original. Half by half. Copper lines show corrosion. Newer vanity, tubular p trap to abs drain via fernco. Small access panel type cover to this sink. Pfister faucet. Toilet 12 inch rough old 1.6 gallon flush
Returned to run jetter from roof stack. Ran jetter and k400 multiple times. Blockage cleared and was able to run water for 15-20 minutes. Line is no longer backing up. Ran camera out to clean out and the line is clear. Line is flowing properly and no issues upon departure
Customer still heard knocking noises after fixing the pressure on the previous visit. The sound only occurs on startup for washing machine when it comes into the machine in short bursts, or when the tub is turned on and off quickly. Every exposed pipe in the crawlspace that can be strapped has been strapped. Noise is still intermittently occurring. Informed customer that it isn’t a safety issue and any other potential fixes for it may not yield definitive results.
CUSTOMER, we did a few things at the residence. We replaced the three angle stops underneath the kitchen sink solely for the fact that there were shark bites underneath the sink and I recommended we replaced those with either compression and or pro press connections so that is exactly what we did installed a half inch tea Followed by two pro press angle stops and for the cold side as well. Just one singular angle stop then we moved into the laundry room in the garage and snaked the drain line for the standpipe by running water in the laundry sink. We also went ahead and replaced the laundry sink faucet along with the angle stops and supply lines. We also went ahead with a PVC drain replacement inch and a half once complete. There are no leaks in the customer is all set to use their washing machine and the laundry sink.
Replace p trap, however, more issues were found left estimate to fix
Left quotes for re pipe and clean out install
Returned to install new 2 way clean out and jet the line. Once we cut the cast iron ran jetter out and then ran camera. Ran camera to city’s tap and all the way back through the house. Rest of line is clear and working properly. Flushed toilets multiple times and ran all fixtures. Line is no longer backing up and flowing properly. No issues upon departure
Customer had a bidet that was already installed. Bidet was leaking from tee. Replaced fill valve as a courtesy (no charge, no warranty) to make metal connection to brass shank. Reconnected as a courtesy and customer wanted to sign up for membership due to the amount of visits in the past year. Informed customer that tee isn’t the best quality and while it isn’t leaking now, it can down the road. Recommended having an electrician install an outlet and to put a Toto in if any addition issues occur.
55 rescheduled credits Will be replacing a few things in the home and gave estimates for a couple of different things Will be returning Thursday morning to replace everyThing quoted. Flushed the water heater, no accessible clean out, to do the camera inspection. During the inspection I looked at everything the ejector pump looks fine along with the sump pump. It is where I drained the hot water into for the flush following that took a look at all the angles and I recommended to get those all replaced however, the customer wants to get the kitchen sink replaced along with the laundry room. Everything in there to be replaced and cable snake the standpipe for the laundry is what I recommended so we are scheduling that for Thursday and more will come.
