We've had great experiences with Tim Chen Plumbing in the past. They've grown since we started using them several years ago. I'm glad to say Tim has hired other plumbers who are as thoughtful and thorough as he is. Coby explained what he was going to do, what he found, and what we need to consider and do going forward. I appreciate learning about our system, and it gives me a better appreciation for the plumbers and their work. Thank you, Coby!
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Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
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Travis was knowledgeable, helpful, and went over all my options. I really appreciate the time and explanations. Wonderful technician!
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Cody found our plumbing issue and did a good job of explaining and fixing the problem.
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My plumbing technician was top notch. He was prompt, rigorous in his work, and did very high quality work. The problem was resolved quickly and I am delighted.
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Braulio was very courteous and explained every step in evaluating the plumbing for leaks.
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Dawson is fabulous!! Such a hard worker who knows his stuff and how to talk and treat customers! I would hire him again in a heartbeat!! 1 thing I would say is this type of work and service is not cheap!!
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Travis and Christian were timely and efficient. They communicated the range of options, solved our issues, tidied up, and left two satisfied new customers who will be returning to Chen next time we need plumbing work.
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Very knowledgeable and trustworthy company. I will most definitely use them again for any plumbing needs. They work quickly and are professional.
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Travis was friendly and efficient went above and beyond. Excellent job.
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We have a medical situation in our home that needs a lot of time tailored to it; Chen Plumbing was extremely accommodating, working with a narrow window of opportunity to have the work done. Simone was fantastic! On time, friendly, communicative, confident, approachable, patient, professional, focused, conscientious -- just can't say enough good things about our experience with his work and Chen Plumbing!
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Replaced four basket strainers in dishwashing station. Repaired three leaks on half-inch lines and ran new half inch waterlines behind sink basin. Installed new half inch ball valve. Installed new wall mount faucets for kitchen. Original soap, dispensing piece was added to right faucet and voids warranty. Pressurize system back up and tested for leaks with no leaks detected.
Homeowner states that he didn’t know that his kitchen faucet had hot water and only moved the knob one way and went to the basement and opened a shut off believe that it was shut off. He then went up stairs and finally moved the knob down and noticed hot water coming out and went back down and had the basement floor covered in water due to the shut off he turned on was not hooked up to anything and called us out to see what solutions we provided to cap the line and also for a new kitchen faucet. Upon arrival homeowner was waiting for me on driveway and showed me to the basement and what shut off he turned on and off. I then did my inspection and didn’t find anything else wrong homeowner also asked about a new kitchen faucet. I provided some solutions to cap the line and for a new kitchen faucet but homeowner refused and stated that he didn’t expect to pay our prices and refused any repairs and just wanted the dispatch fee.
Buyer and realtor stated that they need a few plumbing repairs and wanted some solutions. After arriving they greeted me and showed me inside the home they are purchasing and had several questions regarding plumbing repairs they also were told the sewer line was holding water/grease or both and wanted a solution for a 10 ft repair. After doing my initial inspection I found several issues and gave the buyer and realtor the solutions and they decided to only do the sewer camera inspection. The other issues include two old puncture saddle valves that need to be removed on 3/4 copper pipe, new main water shut off valve, two expansion tanks were installed and one of them is blown, the GWH gas line is copper and touching the vent pipe, the garbage disposal no longer works and needs replacing, the two hose bibs need replacing one of them leaks and the master bathroom shower leaks from the pan which the entire shower needs to be replaced. Ran the camera thru the basement clean out and to the o
Cleared main line blockage from clean out outside , camera inspection found old cast iron pipe in crawl space is not working well , need replacement next time . Also fixed leak at 3” cast iron pipe in crawl space , replaced a section with pvc pipe
Came out today to complete the work previously looked at and quoted by Tim. We replaced the 50 gal atmospheric vent water heater with new rheem pro series 50 gal nat gas Power vent water heater, vented by 2” pvc pipe to the exterior of the home. We added new ball valve shutoff on water heater and new properly supported thermal expansion tank per code. Turned unit on and tested, no leaks or issues. We also cut out the leaking cast iron kitchen drain in the crawlspace. We strapped up the existing cast iron vent through the fresh air vent outside, then cut the drain out. Once drain was dropped, we ran the new kitchen drain line from the existing 3” pvc pipe up to kitchen drain. Ran new rain down spout under ground in back from house to woods and backfilled dirt. Replaced old 3 handle shower valve with new single handle moen valve and customer supplied trim.
Gave quote to redo drain and water to relocate washing machine. They hooked hose up to leaking valve and ran it outside to deal with it leaking temporarily. They didnt want to repair it yet as they are unsure what they would like to do with the laundry area yet.
Customer had a 4-5 year old Rinnai tankless not producing hot water and beeping while throwing code 17. Performed diagnostic work on the tankless and insured there was a proper inh2o reading for the gas, ensure the Venturi wasn’t stopped up, ensure proper air gap for the condensate, and cleaned the air filter for the unit. Performed a pcl reset from the pcb board and flushed the unit. This was all done as a first step. The pcl reset resets the computer that learns the rpm for the fan over the first 100 hours of use so that any changes can be accounted for. If the issue happens again, additional diagnostics or repairs may be necessary. Made office aware that customer wants the cover for studor vent boxes from a job that was done years ago. Made customer aware we don’t stock that type of box anymore and likely can’t find the covers. Removed the top of gas lantern as a courtesy while the tankless flushed to allow customer to install their own solar lamp. Left price to replace galvanized w
Left different quote options for drain repairs. Minimum have to repipe line down to septic tank, cast iron on interior, unsure what pipe he has outside. No outside cleanout.
Customer had a faucet leaking from handle in the kitchen as well as a leaking side sprayer. Faucet is over 10 years old and replacement is recommended. Customer also had a dishwasher to be installed. Informed customer we don’t do dishwasher installs, but checked the plumbing below to make sure that the stop and drain hookup was under sink and up to code. Checked house pressure in a safe range at 65 psi. Customer declined quote for a faucet replacement as a handyman will be asked to install the faucet when he replaces the dishwasher.
Came out today to perform the previously quoted cast iron repipe for clients 2 bathrooms in the home. Day 1 we did the back bathroom which was the problem bathroom. Got all the old cast iron dropped, then started running the new pvc drain lines to the 3 fixtures and vent, supported by plastic pipe straps. Pulled the toilet and replaced the flange, and we replaced the tee upstairs for the lavatory with a new ptrap. Sat the toilet back down then tested all work for front bathroom. All work was flowing as it should be with no leaks. Day 2 we did the exact same thing for the front bathroom as the back. Dropped all the old cast iron, then ran the drains similar to how they were originally, EXCEPT, instead of that front bathroom running all the way to back of home to tie in, we tied it into the 4” PVC main directly below that front bathroom with a 4”x3” combo fitting. Once all work was done, we put toilet down on new flange, and tested all our work. Everything is flowing as it should with
Customer was having issue with upstairs toilet. Fill valve not functioning properly and 3 inch flapper chain was getting caught as well as air bubbles developing in seal. Minor tank rebuild for toilet. Tested all connections and functionality.
