Braulio was so kind and appeared very concerned and knowledgeable about resolving the issues I was experiencing. I look forward to him returning this week to finish the job
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Emergency on a Saturday and this guy came through replacing my water line to the meter. So smooth and easy. And he is not a huge corporate company but he is as professional and more thanks Chen Plumbing
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This was my first experience with Chen Plumbing and I have to rave about how awesome Cody Butts was as our technician. Super friendly, explained everything, fast and efficient, and overall the work was very reasonably priced.
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Cody A. did a phenomenal job. Very communicative and efficient. He guided us through each step and obviously took his work very seriously. He answered all questions and ensured we felt confident in the work taking place. Our garage space (where the work took place) was left neat and clean as well, which I appreciate so much. I am also grateful to Christian M., who worked with Cody at our house on this project. Both gentlemen did a fantastic job. Chen Plumbing has a great team.
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Dawson did a great job. Very efficient and completed water heater replacement in timely fashion. Very clear in reviewing shut-off valve, heating levels and pilot light control. Also good product.
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The guys were professional and quick in their work
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We've had great experiences with Tim Chen Plumbing in the past. They've grown since we started using them several years ago. I'm glad to say Tim has hired other plumbers who are as thoughtful and thorough as he is. Coby explained what he was going to do, what he found, and what we need to consider and do going forward. I appreciate learning about our system, and it gives me a better appreciation for the plumbers and their work. Thank you, Coby!
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Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
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Travis was knowledgeable, helpful, and went over all my options. I really appreciate the time and explanations. Wonderful technician!
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Cody found our plumbing issue and did a good job of explaining and fixing the problem.
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Call for water spot on ceiling in basement. Arrived and spoke with Aaron. He stated that last night he noticed what appeared to be water in the ceiling below is master bathroom. Upon inspection I found a wax ring failure has allowed sewage to leak from toilet. After pulling the toilet, I found that the sewage appears to have made its way between tile and subfloor. Before reinstalling the toilet I recommend having a restoration company out to accurately assess the extent of the damage. I have capped the sewer line at Aaron’s request to assist in floor repairs. Toilet is left on site. Pressure to home is 50psi @10am.
Call for bathroom sink not draining. Arrived and spoke with Ms. Karen regarding this history of the problem. She states that the vanity is fairly new. Sink has been draining slow for nearly two weeks. They tried plunging it and using an over the counter snake/hair grabber. Plunger shower black debris and dirty water in the sink. Under the home is mostly pvc. I inspected and found a fairly new vanity, plastic tubular p trap which converts to cast iron in the wall. Branch line under home is cast iron vent nd drain hub for vanity, then bathtub connects, then toilet, and shortly after transitions to pvc. Tub and toilet both draining fine. Discussed options with Ms. Karen and began by using small sewer snake to remove debris from line. When using machine I got partial relief, and was able to remove large soft blockage of hair. Ran water for approximately two minutes. Then filled sink, dumped water and ran tub and toilet simultaneously. Ran sink by itself for 8 minutes, and no issues
Customer had stoppage affecting drainage of kitchen sink. Removed ptrap and ran small snake 15’ to clear line. Filled sink to drain test line but noticed water coming out of topside hole in pipe behind escutcheon while draining sink. Leak only appears when large volume of water is drained. Showed customer and explained conditions. Customer wants to wait to address issues. Not responsible for any further issues involved with drain line leak. Line drains properly aside from hole in line.
Homeowners state that they had family over and they used the water on the fridge door and it leaked over night and didn’t have a way to shut it off so they called us to fix the issue. Upon arrival I was greeted by homeowner at door where they showed me to the fridge and I could see that the line was ran from the basement/crawl space without a shut off. I offered a couple of solutions and homeowner opted to just fix it and add a shut off behind the fridge. I began by cutting off the main water and drilled the same hole bigger to then drop in 1/2 pex pipe and used an ice maker angle stop on top. Proceed to crawl space and removed the saddle valve and added a 3/4 tee and then a pex adapter and ran pex pipe over to where I previously stick down the other pipe. I connected them properly and then pressed together the copper pipe and then turned the water back on. No leaks or issues were found and the new angle stop works properly and homeowners are satisfied with the service provided.
Quoted gas line replacement for the fireplace today
Homeowner stated that he ran two short cycles on the washer and it drained fine but then he ran a longer cycle with more water and it started flooding the laundry room so he called us to fix the issue. Upon arrival homeowner greeted me at door and showed me to the laundry room and I could smell sewer odor and homeowner explained the situation. I offered a couple of solutions and he opted to replace the cast iron and install a p trap. I started on first floor and cut the wall and there was no p trap so I removed two 90 2 inch elbows and cut the cast iron lower and installed a sanitary tee 2 inch with a p trap and a studor vent. Once I was done I proceeded to the basement and began removing the cast iron for the laundry line and upon removing it the pipe was full of black sludge that solidified so I ran my flex shaft and removed all the sludge and ran water and it works properly I connected the 2 inch to 3 inch pvc and then tested the connections. It all works properly and homeowner is s
Use trencher and trench trench from meter to home. Install new open packs pipe from meter through foundation wall and connect to existing copper in basement. Install new shut off by meter and tye in for irrigation. Cover back soil. Installed water service line and tested. No leaks were present at this time. Cleaned up work area. Irrigation guys will install valve box for ball valve that we teed off for irrigation system.
Customer had a Rheem Professional 50 gallon gas water heater that was installed in 2021. Customer had the tank flushed two years ago. Drained the tank, refilled with fresh water, and relit the pilot light and set temperature back to previous setting. Cautioned customer that the t&p would have to be opened to drain the unit and made customer aware that if the t&p leaks, we can give pricing to replace it. Had customer open tub to drain excess air and debris since customer made me aware that a previous company had stripped a handle on their tub doing this before. Water heater is functioning well and in good health. Recommended replacement date is mid 2031.
Fixed kitchen and washing machine back up problem , replaced all the pipe under the kitchen sink with two separate p traps , snaked main line in crawl space ,clean up sewerage in crawl space , replaced a 3/4 “ pressure reducing valve in crawl space .
Old Three handle tub faucet dripping, rebuild , three price Pfister stem , escutons and handle installed
Call for leak at water heater. Met with Emily and discussed reason for call. She showed us the water heater, which had an active leak at the boiler drain. Water heater was a Whirlpool 40 gallon gas, from 2007. Copper gas line serving unit. No thermal expansion device present, no drip pan. Water pressure measured at ~60psi @3pm. Prv approximately one year old. Removed old water heater and installed a new Rheem 40 gallon gas unit. This includes a thermal expansion tank, new gas line, a gas shut off valve, and a drip pan. Pressurized unit, checked for function and leaks.
Customer needed PRV replacement, ice maker box, new shut off for dishwasher, new 3/4 gas line ran to stove and section of leaking cast iron removed. Capped old lines for dishwasher and ice maker box. Secured gas line and mounted valve with floor plate. Also put in isolation valve for new gas line. The old section of cast that was removed also removed old drain line hook up for dishwasher. New drain hook up will be through disposal and done by appliance man. After all work was completed, checked for leaks and proper function of all work. Also took a look at sewer line and line willl need full replacement. Will further discuss with customer.
