Overall Experience
Quality
Price
Convenience
Dawson was great. Knew immediately what needed to be done. Thoroughly explained what the issue was and how he planned on fixing the problem. We have an older home so repairs aren’t alway easy or straightforward but Dawson was able to resolve the challenges efficiently and with minimal impact. Another good experience with Chen Plumbing. Hoping we don’t need a plumber again anytime soon but, if we do, we will be calling Chen Plumbing.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
Overall Experience
Quality
Price
Convenience
I cannot say enough how much I appreciate the care and professionalism Tim provided me during this situation at my home. He was wonderful, and even checked on me before he began the work. I will recommend him to everyone with plumbing needs.
Overall Experience
Quality
Price
Convenience
This is he third time Cody Butts has helped us with different plumbing problems. We appreciate the time he took to explain the problems and thorough work he has done once again. Ask for Cody!
Overall Experience
Quality
Price
Convenience
Tim was so professional and nice, he made sure I was satisfied with everything and left the area clean. I would definitely recommend and use them again
Overall Experience
Quality
Price
Convenience
Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
Overall Experience
Quality
Price
Convenience
I really appreciate Tim Chens prompt reply and concern for my issues.
Overall Experience
Quality
Price
Convenience
Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
Overall Experience
Quality
Price
Convenience
Very responsive … very pricey solution to replace the whole DWV system (it is needed). I’ll look forward to inspecting the finished product as your firm has great reputation. Thanks again for prompt service call Steve
Overall Experience
Quality
Price
Convenience
We had a rusted tub drain that Shane replaced. He did a nice job with the work. He was also very friendly with us and with our young son.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I had a clog in the kitchen drain line which I isolated to an old 3" pipe. I asked Chen to snake the pipe to break the clog. After accommodating the re-schedule to clear the clog, Tim arrived and insisted to replace the drain pipe, then snake it and replace the perfectly good disposal. $3800. When I asked him to just snake the pipe to clear it, he refused and said I should do it myself or find another plumber. Ridiculous. The next day I DID clear it myself with water pressure and tightened the seal on the disposal. Now all is fine. Tim didn't want to do a simple job for a lower price. This is the second time he has recommended much more expensive work. Last time it was $2500 for digging up pipes when a snake clean out worked fine for $500. I won't use him again.
Overall Experience
Quality
Price
Convenience
Cody did a great and thorough job checking out the issue and explaining what could be happening and how to fix it .
Overall Experience
Quality
Price
Convenience
Customer replaced both toilets and hallway. Hauled away old toilet toilets installed to customer supplied Kohler elongated ADA. Noted to customer that one flange was set to low and the other had a pipe that was not glued in the full length of the hub. Both toilets were tested and worked properly informed customer that if there’s any issues with the flange will have to repair or replace. *doesn’t include repairing or replacing damaged flanged
Left quote for water heater. They’re running out of hot water too quickly. She said it didn’t used to be a problem when the tank was new, but has progressively gotten worse. There are 6 people in the home, it’s a 40 gallon water heater from 2018. Believe the tank is wearing out quickly do to the amount of use it gets because there are so many people in the home. Recommended replacing the tank even though it is still working to improve the volume issues and recovery rate of the tank. Very tight install location in the basement.
Left quote to replace drains to the bathroom. Bathroom had the original cast iron drains. Toilet needs to be pulled and reset with new bolts. We recommended just replacing the cast iron to the bathroom as the cast iron is very old and will not be able to be snaked. Cast iron for the tub/sink in the crawlspace is completely back pitched and holding water. Sink backs up almost instantly, indicating build up inside the line in the wall. They are running out of hot water quickly, due to a 13 year old water heater. We left quote options to replace. Gave option to snake the sink but did not recommend as it likely will not work due to the age of the pipe.
Remove existing 50 gallon water heater and furnish and installed new 50 gallon water heater with new thermal expansion tank and tank shut off. Installed drip pan under heater. Did quoted work and tested. No leaks were present at this time. Turned on the hot water heater and there will be hot water in about 40 minutes.
2/10/26: Customer had multiple faucets that were either dripping or leaking from the top. None of the shutoff valves were either holding all the way or were leaking. Per customer request, inspected the shutoffs for the outdoor hose bibs, the shutoffs for all toilets and faucets in the house, as well as the faucets, toilets, and shower valves. The toilet in the powder room on the main floor was recently rebuilt and needed nothing. The upstairs toilet had a toilet with original equipment in the tank that needed replacing. The shower valves are single handle and weren’t leaking. Gave customer price for toilet rebuild, replacing all stops, and replacing a widespread faucet upstairs, the center spread lavatory faucets, and the kitchen faucet. Also gave option to replace 14 year old heater, correct high pressure, and repair leaking section of abs piping. Customer approved all work. Replaced both hose bib shutoffs, the water heater, prv, whole house shutoff, both center spread faucets, the s
Checked for customer said sewer smell issues, nothing wrong with plumbing and did not smell anything today
Customer contacted us regarding ground settling in the area of the previously replaced sewer line. The sewer line was replaced as far as beneath the driveway. At this time. The sewer is functioning properly with no flow issues or defects observed. The settling noticed is due to seasonal weather and freeze/thaw soil conditions, which are normal and unavoidable. No sewer repairs are required at this time. Recommendation is to allow the ground to settle naturally and address the final back filling once warmer conditions return.
Fill valve replacement x2 Supply line x2 This customer, we had to replace the fill valves on these Toto Aquilla toilets, so that’s exactly what we did. The reason why we had to replace the fill valves is due to the fact that they would basically burp trying to fill up. So therefore what we had to do is replace the fill valves, but they were really tight spots so we had to take the tanks of the toilets off because they were skirted toilets with very tight access. Replaced the supply lines and the fill valves did not replace the flappers due to the discount as well because the flush valve is one piece once installed there are no leaks. The customer is all set. The water pressure is normal. Did not take a look at the tankless serial number due to where it was in the crawlspace no further leaks or issues.
Customer had a water heater that was over 10 years old. Customer expressed interest in replacement proactively. Gave customer a replacement option with and without membership informed customer prior to install the pan would likely not fit in that small space. Customer approved work and I installed a new water heater, shut off, and thermal expansion tank. Re-sloped the vent line and tested all connections to existing water and gas lines to ensure proper function of no leaks. None were found.
Leak in yard upon arrival. Customer stated dekalb county cut her water off due to a leak. After digging found 1 inch pvc line leaking at a quest fitting. Informed customer we could replace that section of pipe. Gave customer estimate, customer approved estimate. Installed new section of pvc pipe and turned water back on to check for leaks. Found no leaks. No leaks upon departure
This job came back out to the customers home to reconnect the water heater in the crawlspace because the people doing the encapsulation have finished what they were needing to be done so therefore, I set the water heater back into the pan that connected the water lines, reconnecting the gas line and then reconnecting the vent as well used all proper connections once installed there are no leaks the same way it came out was the same way it was put in. There’s no gas or water leak used three screws per joint on every event connection that was taken off. CUSTOMER’s water pressure is at 60 psi. Set the water heater to the temperature of “a” which is indicating 120°F. No further issues at this time.
Called out today due to a pipe gushing water in the back yard, causing the back yard to be flooded. After investigation found the temperature and pressure relief line from the water heater to be the culprit. Water heater was 10+ yrs old and the thermal expansion tank had failed on it, so it was decided best to replace the water heater. Installed new Rheem 50 gal electric water heater up to code in a pan, with new properly supported thermal expansion tank and new shutoff valve. Adapted from cpvc to pex an and piped in the new unit. Turned water back on and tested. No issues. Home water pressure is perfect at 60 psi. Safe range is 50-79 psi. 6 yr manufacturer warranty 1 yr labor
Customer had a water heater that had leaked and had water leaking out under the carpet and walls. Recommended Provision to come out and remediate. Customer scheduled them to come out in the morning. Replaced 40 gas with a 50 gas. Installed a new thermals, drip pan, and shutoff. Tested all work to ensure proper function and no leaks. Informed customer that existing vent goes to a chimney. Recommended having an hvac company inspect the venting.
For this job, CUSTOMER called us out to do a pull in reset on their water heater in the crawlspace. The customer is having an encapsulated so in order for the people that do the crawlspace they needed it removed in order to properly encapsulate the space so therefore we will come back to reinstall the water heater With the same existing one customer currently has a Bradford white water heater. I disconnected all the necessary components gas, water and the vent, to insure proper removal, once uninstalled there are no leaks used two propress caps to complete the project.
Customer needed hot and cold stops as well as diswasher stop installed under the kitchen sink before remodel is complete. Also needed gas line reworked. Brought the new stop out low enough to be able to loop the new gas line once installed. Tested all work extensively to ensure proper function and no leaks. Mistakenly turned off another meter for that half of the complex when his pilot didn’t quickly go out when testing what was thought to be his meter. Called the gas company and determined the meter belonged to unit 3915. The occupant wasn’t home at the time of work to see. If we need to return and relight their water heater as a courtesy they know they can call the office to have me come out. Was unable to check pressure to unit due to water heater location. Prv is for whole building also.
