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Dawson did a great job. Very efficient and completed water heater replacement in timely fashion. Very clear in reviewing shut-off valve, heating levels and pilot light control. Also good product.
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The guys were professional and quick in their work
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We've had great experiences with Tim Chen Plumbing in the past. They've grown since we started using them several years ago. I'm glad to say Tim has hired other plumbers who are as thoughtful and thorough as he is. Coby explained what he was going to do, what he found, and what we need to consider and do going forward. I appreciate learning about our system, and it gives me a better appreciation for the plumbers and their work. Thank you, Coby!
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Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
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Travis was knowledgeable, helpful, and went over all my options. I really appreciate the time and explanations. Wonderful technician!
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Cody found our plumbing issue and did a good job of explaining and fixing the problem.
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My plumbing technician was top notch. He was prompt, rigorous in his work, and did very high quality work. The problem was resolved quickly and I am delighted.
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Braulio was very courteous and explained every step in evaluating the plumbing for leaks.
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Dawson is fabulous!! Such a hard worker who knows his stuff and how to talk and treat customers! I would hire him again in a heartbeat!! 1 thing I would say is this type of work and service is not cheap!!
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Travis and Christian were timely and efficient. They communicated the range of options, solved our issues, tidied up, and left two satisfied new customers who will be returning to Chen next time we need plumbing work.
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Very knowledgeable and trustworthy company. I will most definitely use them again for any plumbing needs. They work quickly and are professional.
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Customer agreed to fix a few of the issues that I wrote down and sent to him which includes two new hose bibs the gas pipe for the GWH and a few pipe repairs. I began with turning off the home water and installed a new whole home shut off and then removed the hose bib next to it and installed a new one with pex pipe. Once it was secured I moved to repair the leaking saddle valve which I removed cut the pipe and installed a repair coupling and pressed it. Then I proceeded to remove another saddle valve located above the GWH and did the same process removed it cut and installed a coupling g with a stop. Then I replaced the hose bib that is located on back side of home and installed a new bib using pex pipe and pex adapters. Once it was secured in I turned on the water and no leaks or issues were found and I tested both hose bibs and added caulk to outside and secured them to the wall with anchors. Finally I replaced the copper gas pipe for the GWH with 1/2 CSST pipe and used two adapters
Client called us out today to check out some possible plumbing issues they noticed when the kitchen cabinets were pulled out due to some water damage mitigation they had done. There was a couple old abs drain lines that were no longer in use, and the one for the dishwasher was very rusted and actually just broke apart when removing it. Also, the copper water lines in the wall had a lot of corrosion as they are from the 70’s. We cut out all the exposed copper water lines we could see and replaced with new pex a water piping. Replaced the back hose bib and added ball valve shutoff under sink for it, per code. Installed new 1/2” pex a quarter turn stop valves for the hot and cold for kitchen sink and the hot for the dishwasher. Capped the 2 unused abs drain lines with fernco caps and tightened. Once all connections were made, we turned water to home back on and tested. All connections good, no leaks. Sealed around the new hose bib with caulking to waterproof and keep critters out. Home
Customer had leak on copper line in basement. Replaced section of 3/4 and 1/2 copper to fix issues. Also checked pressure found pressure to be high and suggested to replace PRV with new ball valve. Later flushed tankless to descale system. Checked for leaks and proper function. Pressure is now at 60PSI.
Gave customer options to repair or replace water line. Customer wanted to wait for further work.
Customer had a broken toilet handle in guest hall bath. Replaced with a new trip lever in chrome. Tested for proper function and no leaks. Tightened the shower handles in the primary bath as a courtesy.
Price is to run jetter from pvc access in the crawlspace to attempt to clear the line. Price covers up to 2 hours of jetting. There is no clear visibility in pipes so any additional steps or necessary cleaning or repairs are unknown at this time. 9/10/25 Returned and ran jetter from the crawlspace piping through the cast section of pipe going out of the rear of the home. There was an excessive amount of grease that needed to be cleared. Cleared the grease and gently did a light descaling to help with the flow but not so much as to risk excessive damage to the piping. After running the camera, found a transition to ABS about 20 feet from the point of access in the crawlspace. It was at the transition that a cleanout was found buried about 6 inches below grade. Found what appeared to be a soft tissue stoppage and jetted it free. Had very low visibility due to water being held in the abs obstructing the majority of my view. Ran the camera 75 feet from the cleanout and found no further o
Diagnosed multiple leaks for customer and gave options for repairs and replacements
I returned today to install a new water service. Dug two holes and then I trenched both holes together. Then I ran the new water service with a ball valve and new meter box. I tested the system and system is working properly with no issues or leaks. After I made sure there was no leaks I backfilled the holes.
Returned and ran new pvc through the floor and connected it with a new AAV to existing temporary sink. Customer still didn’t have dimensions for the new cabinets, but simply requested to bring the new line out when the old one came out before. Drilled the penetration through the floor about 2.5-3 inches from the wall to leave room for drywall and the back of the cabinet. Abandoned the old cast vent to the roof and capped on the roof to not allow rain water to the caps below. Ran camera in pipe where it goes below the Crawlspace slab and was unable to push the camera far due to a grease blockage. Will return in the morning 9/10/25 to perform quoted work for jetting to clear the grease and perform the remaining camera work to inspect the overall health of the line.
Homeowner states that a day ago he was running water from the washer box down the drain and went to the basement and saw the wood had water marks that were very fresh and believed it was from the washer box drain and called us to see if that was the case. When I arrived homeowner showed me what he did and we went to the area in basement and the water marks were a lot closer to the kitchen sink drain then the washer box drain and I informed the homeowner. He ran the kitchen sink and the washer box hot side and I could not see any leaks or anything that could be causing the leak. I informed the homeowner to use a water restoration company to so they can attempt to find the leak since they have moisture meters and infrared cameras. Homeowner understands and will contact a company and unfortunately there is no signs of a drain or water leak so I cannot do anything at this moment.
Someone ran over meter causing line to crack. Main line is PVC replaced with uponor pex removed unnecessary joints. Work is thoroughly tested and complete.
Customer wanted two stops for hot and cold installed. Also basket strainer with trap set up. After install checked for leaks. Informed customer about high pressure.
Replace toilet Flange repair is not included furnished and installed toilet thoroughly tested toilet before ceiling around base.everything is working as intended before departure. Customer informed me that asbestos had been found in sections of drywall joint compound, work originally quoted for the tub and overflow replacement was quoted with access behind tub and would likely have to cut sheet rock due to the nature of cutting sheet rock with asbestos we cannot complete work we will provide customer with different options depending on Lab results from sheet rock samples taken by reliable restoration.
Homeowner states that she doesn’t have hot water since about a day ago and wanted to know if it could be fixed or not and called us. Upon arrival homeowner greeted on driveway and showed me the GWH and it was 12+ years old and explained the pros and cons of us doing a bandaid fix or replacement. Homeowner opted to replace it and I also gave her several solutions for replacement of the copper gas line and the T&P line that is PVC. She understands the risk and issues of not replacing either one and the cons of not bringing the GWH up to code. I replaced the unit with a new 50 gal Rheem and drip pan as well as new expansion tank. Once it was connected I filled it up with water and then turned it on. It works properly no leaks or issues and homeowner is satisfied with the service provided.
