Braulio and his assistant today were great. This was his second visit and he was well informed and made sure I understood all the needed to happen and why. I was very appreciative of his respect for my home with shoe covers and his overall disposition. Thanks Braulio
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Braulio was so kind and appeared very concerned and knowledgeable about resolving the issues I was experiencing. I look forward to him returning this week to finish the job
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Emergency on a Saturday and this guy came through replacing my water line to the meter. So smooth and easy. And he is not a huge corporate company but he is as professional and more thanks Chen Plumbing
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This was my first experience with Chen Plumbing and I have to rave about how awesome Cody Butts was as our technician. Super friendly, explained everything, fast and efficient, and overall the work was very reasonably priced.
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Cody A. did a phenomenal job. Very communicative and efficient. He guided us through each step and obviously took his work very seriously. He answered all questions and ensured we felt confident in the work taking place. Our garage space (where the work took place) was left neat and clean as well, which I appreciate so much. I am also grateful to Christian M., who worked with Cody at our house on this project. Both gentlemen did a fantastic job. Chen Plumbing has a great team.
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Dawson did a great job. Very efficient and completed water heater replacement in timely fashion. Very clear in reviewing shut-off valve, heating levels and pilot light control. Also good product.
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The guys were professional and quick in their work
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We've had great experiences with Tim Chen Plumbing in the past. They've grown since we started using them several years ago. I'm glad to say Tim has hired other plumbers who are as thoughtful and thorough as he is. Coby explained what he was going to do, what he found, and what we need to consider and do going forward. I appreciate learning about our system, and it gives me a better appreciation for the plumbers and their work. Thank you, Coby!
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Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
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Travis was knowledgeable, helpful, and went over all my options. I really appreciate the time and explanations. Wonderful technician!
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Customer had a widespread faucet in unit bathroom that was dripping after manufacturer sent new cartridge for replacement. Checked house pressure to rule out underlying high pressure as a possible cause. House pressure is in a safe range. Noted to customer that heater was manufactured in 2015 and was showing signs of rust on the body. Offered customer to fix faucet leak as a courtesy if done in conjunction with a new heater. Customer accepted. Replaced the heater with a new drip pan, shutoff, and strapped thermal expansion tank. Tested all work to ensure proper function and no leaks, none were found.
Exterior Pressure Reducing Valve (PRV) With Valve Box And ShutOff Valve: Install a new outdoor pressure reducing valve (PRV) along with a new valve box and shutoff valve. The PRV is set to a safe pressure level appropriate for the property’s plumbing system. The installation includes hand digging to place the valve box securely and ensure proper access. All connections are sealed and tested for reliable long-term performance. Ice-Maker Box Installation: New ice-maker box installation with connection to cold water line. Ice-maker box includes a shutoff valve, and service includes cutting open drywall if necessary. Kitchen drain line rework: tie in garbage disposal, drain line to existing kitchen, cap old line for garbage disposal leading into slab. ***Not responsible for Sheetrock repair***
Customer stated that toilet was backed up. Gave customer price to run toilet auger and customer agreed. Ran toilet auger and cleared stoppage. Tested by flushing toilet multiple times and toilet was flushing as it should. Clean bowl of toilet. Chen plumbing doesn’t warranty drain cleaning.
Call for leak at washing machine. Arrived and found old washing machine valves are leaking. Replaced both valves with new valves. While on site I also discussed concerns with home, as Gus just purchased it. Concerns include, pressure regulating valve is very old and pressure read at 78 psi at 6pm. Likely has a galvanized water line, which is reducing flow to home. Water heater is 23 years old.
Call for sump pump inspection. Arrived and discussed concerns with Michael on site. He stated that a sump pump was installed in the basement approximately a year ago, in conjunction with other waterproofing and water diversion efforts. He wants to have the pump and system inspected. While inspecting the pump, I found rocks and debris in the basin. No check valve is present on the discharge line. The pump functions normally, and does not appear to be damaged or dis functional in any way. The basin is intact, no cracks, with the exception of intentionally drilled holes for water. While performing routine check of water pressure I found the pressure to be ~80psi at 9am. The pressure regulating valve is extremely corroded. Thermal expansion tank bladder was ruptured, and rusty water was discharged at air port. There is also extreme corrosion along copper lines. I discussed concerns, risks, and solutions with Michael. He has elected to install the Moen Flo automatic leak detection device
Homeowner states that they were using the first floor bathroom tub and used an attachment on the spout and when they were done they went to the basement and saw there was water leaking from the ceiling. Upon arrival homeowner explained the situation and took me to the bathroom and then the basement I did my inspection and didn’t find anything else wrong. They ran the tub flushed the toilet and ran the sink and no water was leaking in the basement. Finally they used the the tub shower head and still nothing I explained that the leak could mostly be human error when they used the attachment on the spout where water leaked down the side of the tub and down the basement or it could’ve caused water to spray back inside the spout and then to the basement. I explained that since I couldn’t recreate the leak I recommended using the tub normally without the attachment and call us back if the leak comes back homeowner is understanding and is satisfied with the service provided.
Homeowner states that they had several issues they wanted us to repair when we came out such as 2 leaking hose bibs and a garbage disposal. Upon arrival homeowner greeted me on driveway and explained the situation. He took me to the basement where the GWH is located and main shut off. I did my inspection and found that the PRV was replaced but not the blown expansion tank. I offered some solutions to homeowner and he agreed to fix everything today. I began with the garbage disposal by removing the old leaking model and installed a new badger V 1/2hp with a new collar. Once I was done I moved on to the basement and replaced the expansion tank with a new model pressurized to 75 psi. While I was in the basement I cut the backyard hose bib poly line and attempted to install a new pex pipe but was unsuccessful and will be back with a helper to reinstall the new hose bib. The front yard hose bib I removed by unsoldering the old model and installed a solder male adapter added tape and dope wi
Customer called for seized up garbage disposal, however, went on site. Customer said he flipped reset switch underneath and when I went to test it garbage disposal worked fine. Everything is working as intended at this time. Did leave an estimate for a kitchen re-pipe to remove old S trap that’s in there now.
Customer stated that there was leak under kitchen sink. Found water leaking from basket strainer and recommended to customer to have basket strainer replaced. Removed old strainer and furnished and installed new one. Tested and didn’t notice any more leaks under kitchen sink. Cleaned up work area.
Call for water spot on ceiling in basement. Arrived and spoke with Aaron. He stated that last night he noticed what appeared to be water in the ceiling below is master bathroom. Upon inspection I found a wax ring failure has allowed sewage to leak from toilet. After pulling the toilet, I found that the sewage appears to have made its way between tile and subfloor. Before reinstalling the toilet I recommend having a restoration company out to accurately assess the extent of the damage. I have capped the sewer line at Aaron’s request to assist in floor repairs. Toilet is left on site. Pressure to home is 50psi @10am.
Call for bathroom sink not draining. Arrived and spoke with Ms. Karen regarding this history of the problem. She states that the vanity is fairly new. Sink has been draining slow for nearly two weeks. They tried plunging it and using an over the counter snake/hair grabber. Plunger shower black debris and dirty water in the sink. Under the home is mostly pvc. I inspected and found a fairly new vanity, plastic tubular p trap which converts to cast iron in the wall. Branch line under home is cast iron vent nd drain hub for vanity, then bathtub connects, then toilet, and shortly after transitions to pvc. Tub and toilet both draining fine. Discussed options with Ms. Karen and began by using small sewer snake to remove debris from line. When using machine I got partial relief, and was able to remove large soft blockage of hair. Ran water for approximately two minutes. Then filled sink, dumped water and ran tub and toilet simultaneously. Ran sink by itself for 8 minutes, and no issues
Customer had stoppage affecting drainage of kitchen sink. Removed ptrap and ran small snake 15’ to clear line. Filled sink to drain test line but noticed water coming out of topside hole in pipe behind escutcheon while draining sink. Leak only appears when large volume of water is drained. Showed customer and explained conditions. Customer wants to wait to address issues. Not responsible for any further issues involved with drain line leak. Line drains properly aside from hole in line.
Homeowners state that they had family over and they used the water on the fridge door and it leaked over night and didn’t have a way to shut it off so they called us to fix the issue. Upon arrival I was greeted by homeowner at door where they showed me to the fridge and I could see that the line was ran from the basement/crawl space without a shut off. I offered a couple of solutions and homeowner opted to just fix it and add a shut off behind the fridge. I began by cutting off the main water and drilled the same hole bigger to then drop in 1/2 pex pipe and used an ice maker angle stop on top. Proceed to crawl space and removed the saddle valve and added a 3/4 tee and then a pex adapter and ran pex pipe over to where I previously stick down the other pipe. I connected them properly and then pressed together the copper pipe and then turned the water back on. No leaks or issues were found and the new angle stop works properly and homeowners are satisfied with the service provided.
Quoted gas line replacement for the fireplace today
