We have had great service each time we have had a problem and needed a plumber. Coby has been so helpful and did great work and never left a mess.
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I cannot say enough how much I appreciate the care and professionalism Tim provided me during this situation at my home. He was wonderful, and even checked on me before he began the work. I will recommend him to everyone with plumbing needs.
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This is he third time Cody Butts has helped us with different plumbing problems. We appreciate the time he took to explain the problems and thorough work he has done once again. Ask for Cody!
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Tim was so professional and nice, he made sure I was satisfied with everything and left the area clean. I would definitely recommend and use them again
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Great experience with Chen Plumbing! Chase was kind, thorough and very informative.
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I really appreciate Tim Chens prompt reply and concern for my issues.
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Great service to fix water leak in kitchen. We had to buy faucet but they came back and installed it the next day. Shane was very professional and explained things well and did a great job.
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Very responsive … very pricey solution to replace the whole DWV system (it is needed). I’ll look forward to inspecting the finished product as your firm has great reputation. Thanks again for prompt service call Steve
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We had a rusted tub drain that Shane replaced. He did a nice job with the work. He was also very friendly with us and with our young son.
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I had a clog in the kitchen drain line which I isolated to an old 3" pipe. I asked Chen to snake the pipe to break the clog. After accommodating the re-schedule to clear the clog, Tim arrived and insisted to replace the drain pipe, then snake it and replace the perfectly good disposal. $3800. When I asked him to just snake the pipe to clear it, he refused and said I should do it myself or find another plumber. Ridiculous. The next day I DID clear it myself with water pressure and tightened the seal on the disposal. Now all is fine. Tim didn't want to do a simple job for a lower price. This is the second time he has recommended much more expensive work. Last time it was $2500 for digging up pipes when a snake clean out worked fine for $500. I won't use him again.
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Cody did a great and thorough job checking out the issue and explaining what could be happening and how to fix it .
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Shane was so kind, competent and professional. He provided estimates for a few things that could be needed and was ok with me just getting one thing done. Such a pleasure to see a man who loves his job and moves in the world in that mindset.
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Fast service, clear and timely communication, fair prices, excellent follow through. I'm very satisfied.
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Tee off at meter and run designated gas line for generator. Gas would need to be shut off for home. Customer stated that they needed a gas line ran to generator. Give customer quote to run designated gas line from meter to generator. Customer agreed so went ahead and shut off gas to home. Took apart at the meter and teed off for half inch line. Ran half inch line and installed shut off. Made connection for generator. Turn gas back on and tested for leaks, and no gas leaks were present at this time. Tested generator and generator was working properly. Cleaned up work area and sprayed rust oleum to protect piping.
Returned and installed customer provided, extra tall, 12 inch rough, American Standard Cadet Pro. Per customer request installed the previous toilet seat on the new toilet. Flange was cracked on the right side. Installed a flange spammer as a courtesy. Had noted to customer on the previous trip that the toilet is roughed at 14 inches, but they previously had a 12 inch rough toilet and couldn’t get a 14 inch rough in the model they wanted quickly enough. Tested all work to ensure proper function and no leaks. None were found. Toilet does fill on the slower side. Possible partially closed toilet stop.
Fixed gas leak underground, replaced a 50 gal gas water heater today
Broke concrete and dug down to broken cast iron line. Location is near back wall. Removed section of cast iron with crack along the entire length of the bottom. Installed pvc, with added sealant at joints. After repair was complete, we backfilled hole and poured concrete. Thoroughly cleaned site.
Customer had a toilet in the primary bedroom that was backing up. Toilet is over 12 years old and has clogged multiple times in the past week or so. Recommended replacing the toilet due to age. Customer ordered a new toilet and approved work to install when it arrives. Unclogged the toilet as a courtesy since the toilet will be replaced.
Multiple days work , cut concrete inside laundry room , replaced cast iron drain line with pvc for washing machine , new water line and drain from crawl space under the slab to new washing machine box , new hose bib and shut off valve installed as well . Take all the concrete, debris m trash away . Not include fix concrete back
Replaced a brush nickel tub lift and turn drain trim
Customer had concerns about copper piping in the home. Customer wanted to discuss potential Repipe. Didn’t see any concerning areas on any exposed copper lines under the home that were inspected. Recommended a Flo by Moen for early leak detection before doing something like a full repipe first. Also noted a cluster of cast piping that is rusting heavily and needs replacement. Finally left quote for running a dedicated return line from the kitchen to the tankless. Customer inquired into a comfort tee and pump but that setup won’t work correctly with the tankless she had installed. Left customer quotes for all stated work.
Customer had an outdated round front toilet that he wanted replaced with an elongated ADA toilet. Provided and installed a new Western ADA elongated toilet. Tested all work to ensure proper function and no leaks. None were found.
Check sewer smell , did some caulk around rubber gasket from pump cord came out
Replaced a 40 gal gas water heater second floor with Rheem 6 yrs warranty heater , expansion tank and pan , flexible gas connector installed as well
Call for sewer backup. Used sewer machine and camera to clear line from small pvc clean out. Ran water in conjunction with camera and sewer machine several times to clear soft tissue sludge type backup. After clearing line I used camera several times to inspect pipe. We identified a cracked sewer line with the bottom having fallen out, allowing liquids to dump out of pipe and leaving solids to pile up. Used locator to identify section that needs to be replaced, spoke with Tom about scheduling and scope of work involved. He would like to replace broken section this week. We will return to prep site for work, and then perform repairs the following morning. Tom has said he will facilitate moving some shelving to provide access via the back entrance, and allowing us to work without dragging equipment through the store.
Customer approved estimate for drain replacement in slab, and installation of an exterior cleanout at root infiltration site. On Friday, January 16, 2026, containment barriers were set and work area was protected. Concrete slab was open, deteriorated, cast-iron piping was removed, and new PVC was installed and tied into existing PVC in crawlspace, and to mainline leading out of house. line was camera inspected both upstream and downstream. We saw no significant defects noted beyond typical age. Concrete was in repoured and area cleaned. On Saturday, January 17, 2026, exterior excavation was completed at previous blockage location. Significant root infiltration was found and documented. A cleanout was installed at area where root was identified. Then camera inspection further down line confirmed more root infiltrations customer was then notified of root infiltrations. All new piping was properly supported, soil compacted, as well as all piping was tested. Work was performed profe
For this customer, he had a price Fister faucet for his kitchen sink and I recommended to try to repair the cartridges, for the cartridges to stop dripping however there is a part of the cartridge that would not come loose, indicating that we would have to replace the faucet. The faucet was from 2007 and we went back with the same style a faucet with that mind went back with the Delta faucet and with Delta faucet came with a sprayer so that is exactly what we installed. I had to replace the hot supply line because we weren’t getting flow to the hot water line and as a result of that the O-ring for the service stop valve had corroded on the inside, causing a clog so we had to disassemble the new faucet in order to get flow restored on the hot side only because it got trapped inside. I used the shop vac to clear the debris once complete. The flow is back to normal little bit of brown water for some reason and the customer is all set. I think the BROWN water was because of the shop back,
