My plumbing technician was top notch. He was prompt, rigorous in his work, and did very high quality work. The problem was resolved quickly and I am delighted.
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Braulio was very courteous and explained every step in evaluating the plumbing for leaks.
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Dawson is fabulous!! Such a hard worker who knows his stuff and how to talk and treat customers! I would hire him again in a heartbeat!! 1 thing I would say is this type of work and service is not cheap!!
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Travis and Christian were timely and efficient. They communicated the range of options, solved our issues, tidied up, and left two satisfied new customers who will be returning to Chen next time we need plumbing work.
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Very knowledgeable and trustworthy company. I will most definitely use them again for any plumbing needs. They work quickly and are professional.
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Travis was friendly and efficient went above and beyond. Excellent job.
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We have a medical situation in our home that needs a lot of time tailored to it; Chen Plumbing was extremely accommodating, working with a narrow window of opportunity to have the work done. Simone was fantastic! On time, friendly, communicative, confident, approachable, patient, professional, focused, conscientious -- just can't say enough good things about our experience with his work and Chen Plumbing!
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Fantastic service. Professional. Communicated options and very friendly.
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Matthew was great! So knowledgeable and friendly. We would love to use yall again for any upcoming plumbing needs.
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Called at 10:15am with water heater issues. Hunter and his partner arrived by 11:00am. Issue fixed by 12:30pm. Great job!!!
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Replaced kitchen faucet and master bathroom widespread faucet, both customer supplied. Replaced PRV as water pressure was previously at 90 psi. Set new pressure to 70 psi.
Customer had water streaming through top of window framing by kitchen window every time her husband lavatory faucet ran. Gave diagnostic price to cut and determine the source of the leak. Found the source of the leak to be a nail in the drain line in the wall where drain passes through a stud in the wall. Recommended Reliable Restoration look at the damage and give options for remediation. The Ptrap was hooked up incorrectly and fell off while cutting. Left the trap removed and put insulation in the pipe to stem the smell of sewer gasses into the bathroom. Also shut off the stops to the affected faucet. Left price to replace both faucets since one is dripping and one is leaking from the handle, as well as reworking and repairing the drain.
Remove existing PRV and furnish and install new PRV with new main house shut off valve.
Cut out section of sheet rock, replace and redo, waterlines and drain lines for washing machine box as well as cap old line inside of wall, run new line underneath crawlspace and tie to main sewer. Customer noticed pressure drop on water on multiple fixtures were being used. Told customer next logical step would be to replace PRV customer also wanted to replace whole house shut off with new ball valve. Told customer if replacement PRV did not work more than likely mainline we need to replace as mainline is galvanize, steel pipe. Customer understood. Not responsible for sheet rock repair Tested all work thoroughly for any leaks
Customer called us out to try to find if leak was present, causing the floor to warp, customer also said that small amount of water it was found on the corner of affected area, Could not re-create issue ran kitchen sink and dishwasher multiple times to see if leak would show up leak did not show up Upon doing thorough evaluation of the rest of plumbing system, found thermal expansion tank, not properly strapped and causing tension on pipe. Inform customer and offered solution. Customer did not want to proceed at this time. As well as found customers water pressure to be at about 100 psi presented options to repair. However, customer did not want to proceed at this time.
Customer stated that lavatory faucets drain was not drain and that faucet was making whistling noise. Tested sink and sink backed up almost immediately. Used plunger and cleared stoppage. Tested by filling up multiple of times and dropping it and it was draining as it should. Couldn’t get whistle noise to recreate itself so stated that if it starts happening to give us a call. No warranty on drain cleaning
Upon arrival customer stated that his water heater was leaking. Informed the customer we would have to replace the water heater. Gave customer estimate to replace water heater. Customer approved estimate to replace water heater. Drained the old water heater and cut it out. Installed a new ball valve shutoff valve, new thermal expansion tank with mounting bracket, new drain pan, and a new 50 gallon water heater. Tested system and system is working with no issues or leaks. Also informed the customer it would take 30 to 45 minutes until he had hot water.
Customer called to have water heater, flushed, gave price, received approval, proceeded to flush heater for an hour, heater had a good amount of debris. However, I was able to get most of it out, went inside the house and flushed out all air from lines as well as any discoloration, everything’s working properly upon departure.
Found hall bathtub and shower passing water. Pressure at 50 psi indicating not a pressure issue. Gave Homeowner multiple options to take care of the problem. Homeowner decided to go with the repair at this time. Removed old handles, escutcheons , stems, and seats. Replaced with all new parts. Tested with no leaks at time of service.
Customer stated that they wanted vanity installed and also lavatory faucet. Gave customer price and at this time customer didn’t want to proceed with any work. Also tested pressure to home and found that pressure was at 80 psi. Recommended to customer to have PRV replaced sooner than later to prevent further damage.
Came out for leak showing up on side of house. Went inside and shut off water. Found leak was still going. Could hear it hissing inside foundation wall. Received approval to repair. Dug up outside and cut out line. Redrilled foundation penetration. Tied water line back in and tested, found secondary leak 4’ deep on transition between galvanized and pvc line. Could not repair. Had to replace line. Went and got excavator and returned. Called 811. Trenched from meter to house. Installed 3/4 uponor line. Tested to ensure leak free installation. Back filled and graded. 5 year warranty.
