Shawn did a great job of explaining everything, and did great work for us.
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Second time having Cody come out. He's incredibly thorough and honest. I highly recommend him and will specifically ask for him in future projects.
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Cody was great, very professional and knowledgeable. The staff I dealt with on the phone were very helpful.
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Braulio and his assistant today were great. This was his second visit and he was well informed and made sure I understood all the needed to happen and why. I was very appreciative of his respect for my home with shoe covers and his overall disposition. Thanks Braulio
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Braulio was so kind and appeared very concerned and knowledgeable about resolving the issues I was experiencing. I look forward to him returning this week to finish the job
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Emergency on a Saturday and this guy came through replacing my water line to the meter. So smooth and easy. And he is not a huge corporate company but he is as professional and more thanks Chen Plumbing
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This was my first experience with Chen Plumbing and I have to rave about how awesome Cody Butts was as our technician. Super friendly, explained everything, fast and efficient, and overall the work was very reasonably priced.
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Cody A. did a phenomenal job. Very communicative and efficient. He guided us through each step and obviously took his work very seriously. He answered all questions and ensured we felt confident in the work taking place. Our garage space (where the work took place) was left neat and clean as well, which I appreciate so much. I am also grateful to Christian M., who worked with Cody at our house on this project. Both gentlemen did a fantastic job. Chen Plumbing has a great team.
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Dawson did a great job. Very efficient and completed water heater replacement in timely fashion. Very clear in reviewing shut-off valve, heating levels and pilot light control. Also good product.
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The guys were professional and quick in their work
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We've had great experiences with Tim Chen Plumbing in the past. They've grown since we started using them several years ago. I'm glad to say Tim has hired other plumbers who are as thoughtful and thorough as he is. Coby explained what he was going to do, what he found, and what we need to consider and do going forward. I appreciate learning about our system, and it gives me a better appreciation for the plumbers and their work. Thank you, Coby!
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Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
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Customer waived wanting to do a pressure test after we complete the repair. Chen Plumbing is not responsible for any other gas leaks that may be present. Cut out leaking 90 on 1” trunk line and replaced. Bubble tested to confirm no further issue in that area. Tested other fittings in the vicinity as well.
Came out today and reinstalled the customers dishwasher, after some water damage remediation was finished. Drilled new holes through cabinet for water line and drain line. Connected water line to shutoff and connected the drain for dishwasher to the inlet on the garbage disposal. Secured dishwasher to top piece of wood and leveled. All operating as it should be. BILL TO RELIABLE.
Returned to retrieve the old cast iron drain pipes we cut out last night.
Client called us out today due to there being a leak that shows up on kitchen floor when kitchen fixtures were used. The waste arm in the wall was cast iron and copper and rest of home is still cast iron drains. Instead of pulling dishwasher and cutting the wall open, we left the old drain line abandoned in the wall, then drilled new 2” hole through bottom of cabinet and fed new 2” drain pipe through. Added new tee and studor vent up top, and below we cut out the few cast iron fittings right below the kitchen, and reconnected with new pvc properly supported and pitched. Once all connections were made, we tested our work with no issues. The old cast iron pipe was full of cast sludge, which will eventually start to cause issues in the home. Recommend jetting the line, and worst case replacing the line with pvc. 1 yr warranty
Came out for an issue with the sewage ejector that we previously replaced the float switch for back in may. This was not the problem today. 2” pvc make on the discharge side of the isolating ball valve had cracked. Pump was kicking on and spraying out of the broken fittings, flooding the box the backflow and valve were in, flowing back into the sewage pump basin and triggering the pump to kick on again and repeat the cycle over and over again. We notified managment of our findings and received approval to jackhammer up the box and repipe the outlet line. After removing the basin lid and pumping the sewage out of it, we found a massive root ball had grown into the basin and was surrounding the pump. When I was out here previously 7 months ago, there were no roots inside the basin. They grew through the gasket for the inlet pipe. We notified managment of our findings and received approval for additional work to jackhammer out more of the concrete and repair where the roots were getting i
Call for water heater estimate. Arrived spoke with Adam and Emily. They are concerned with the age of the water heater, and while discussing this they also expressed frustration with how often they run out of hot water. We discussed the benefits of a tankless model water heater, and have decided to replace the existing unit with a Navien Tankless. Removed old atmospheric draft water heater and installed new Navien tankless water heater. During this process we also removed some copper gas line and replaced with new gas line, as well as replacing a gas shut off valve. We additionally found a leaking valve body on the copper waterline that was previously obstructed by the old water heater. We replaced this section of pipe as a courtesy while installing the new water heater. New water heater installed without issue, and is fully functional.
Customer had a small amount of water showing up incrementally under garbage disposal. Disposal is a 3/4 disposal with stainless blades and platform. The water is leaking from the bracket for the disposal. It wasn’t even hand tight. Tightened the mounting bracket back and the leak stopped. Disposal isn’t showing obvious signs of heavy wear or rusting. Customer’s water heater is over 12 years old. Spoke with customer about replacement options. Customer declined work at this time for the heater. Replacement due to the relative age is strongly recommended before the risk of damage from a leak increases.
Customer had leak on polybutylene water service. Suggested to replace line due to material being outlawed in 90s. Also found TET to be bad and improperly secured. Replaced thermal expansion tank with bracket secured to wall. Also ran new 1” water service and tied back in with new ball valve in crawlspace. In addition, added personal shut off after meter inside new irrigation box. Back filled trench to rough grade to allow for natural settling of dirt. Checked all work for leaks and proper function.
Customer had soft blockage in toilet. Augered toilet to fix isssue. Flushed toilet to ensure toilet was functioning properly. Also dropped trap and cleared debris from pop up assembly to attempt to fix slow drainage in vanity sink. Drainage barely improved moved to running machine into drain line to better clear slow drainage issue. Explain to customer about cast-iron and conditions of old cast-iron piping after running machine flushed sink several times to check for proper drainage function, checked all areas of work for leaks
Finish proposed scope of work, found everything to be working as intended as well as thoroughly tested for any leaks. Everything is working as intended.
Customer had water off to home due to leak on service shutoff for upstairs toilet. Customer stated water in toilet is also running. Replaced the straight stop and replaced the fill valve, supply line, and flapper for the toilet. Attempted to check pressure before realizing the water was off. Made customer aware that the pressure can be checked after the repair. Made customer aware that the house pressure is 110 psi and that is an unsafe pressure to have. Customer wanted to wait on recommended repairs for a new prv and installing a thermal expansion tank above the water heater. Customer understood the work performed today carries no warranty due to the unsafe pressure in the home.
Came out for a leak in the yard. Located leak on a 1” blue polybutelene water service. Notified homeowner these pipes cannot be repaired and must be replaced. Received approval to replace the water service. Trenched from meter to house. Drilled new penetration. Bored under the sidewalk. Installed new PRV and shut off valve. Installed another ball valve inside a round valve box at the meter.
Customer is in the due diligence period for buying the property. Got customer approval to pull a toilet and run a camera. Camera made it about 50 feet into the yard before it could no longer be pushed. Observed channeling in the cast as well as pipe deterioration. Made notes of this and pulled camera back and attached inspection video. Left price to cut in a cleanout and perform jetting and camera work to price full line replacement. Left price to replace cast in the crawlspace as well as a price for water heater replacement due to age of existing heater.
Cap off dishwasher plumbing in crawl space , relocate water and drain to under the kitchen sink , remove old dishwasher and installed new dishwasher
