Overall Experience
Quality
Price
Convenience
Cody found our plumbing issue and did a good job of explaining and fixing the problem.
Overall Experience
Quality
Price
Convenience
My plumbing technician was top notch. He was prompt, rigorous in his work, and did very high quality work. The problem was resolved quickly and I am delighted.
Overall Experience
Quality
Price
Convenience
Braulio was very courteous and explained every step in evaluating the plumbing for leaks.
Overall Experience
Quality
Price
Convenience
Dawson is fabulous!! Such a hard worker who knows his stuff and how to talk and treat customers! I would hire him again in a heartbeat!! 1 thing I would say is this type of work and service is not cheap!!
Overall Experience
Quality
Price
Convenience
Travis and Christian were timely and efficient. They communicated the range of options, solved our issues, tidied up, and left two satisfied new customers who will be returning to Chen next time we need plumbing work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very knowledgeable and trustworthy company. I will most definitely use them again for any plumbing needs. They work quickly and are professional.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Travis was friendly and efficient went above and beyond. Excellent job.
Overall Experience
Quality
Price
Convenience
We have a medical situation in our home that needs a lot of time tailored to it; Chen Plumbing was extremely accommodating, working with a narrow window of opportunity to have the work done. Simone was fantastic! On time, friendly, communicative, confident, approachable, patient, professional, focused, conscientious -- just can't say enough good things about our experience with his work and Chen Plumbing!
Overall Experience
Quality
Price
Convenience
Fantastic service. Professional. Communicated options and very friendly.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Returned after estimate was approved. Swapped out 40 gallon medium water heater. Fully pressurized and tested for normal operation and a leak free install. No further issue.
Shut down water to home at street and drain down portable water system. Follow main line from unfinished basement area and cut drywall to search for pressure valve. Cut out and remove pressure valve if found. Install new three-quarter inch pro press ball valve and new three-quarter inch pressure reducing valve in accessible location for customer. Replace 2.5 gallon thermal expansion tank in unfinished basement area. Replace three original service stop valves in upstairs bathroom for faucet and toilet. Install customer supplied round bowl toilet. Install customer supplied new vanity, includes installing sink, widespread lavatory faucet and all drain connections. Pressurized system slowly and test all connections for leaks.
Diagnosed plumbing system and issues. Gave estimate for approved work to be completed following day with apprentice. Sold membership.
Completed tankless flush for customer and advised on other plumbing issues in the future. Gave estimate for additional work.
Upon arrival customer stated the toilet and shower are backing up. I informed the customer that I would have to pull and reset the toilet to run camera and flex shaft. I also informed customer that there could potentially be a chance that the cast iron pipes would need to be replaced. Gave customer estimate. Customer approved estimate. I pulled toilet and ran my camera to see what could be issues. I found the cast iron was really scaled up and catching a lot of toilet paper. I also found there were multiple belly’s in the line. I ran my flex shaft several times and was able to clean up the cast iron. I ran water to help get all the debris out from cleaning the cast iron pipe. Informed the customer that a section of cast iron would need to be replaced. Customer stated she would like an estimate to get all the remaining cast out of the home. Gave customer estimate. Customer stated she will do some thinking on and get back to us very soon. System is draining i informed customer to try to
Replaced 1” blue poly water service line with 1” pex uponor pipe from meter to crawl space , connected back irrigation system
Furnish and install 50 gallon gas, water heater, as well as replace old drain line for tub with PVC old 2 inch cast-iron, P-trap and replace with PVC as well. Rework copper pipe that has signs of potential leaks. Completed work mentioned above thoroughly, tested everything to ensure proper function, everything was working as intended upon departure.
Upon arrival customer stated they wanted a camera run in the sewer line from upstairs where they have had problems. Gave customer estimate to run camera. Customer approved estimate. I ran the camera out 40 feet an found the pipe holding water for 30 feet before it exits the home. I informed the customer we would have to replace that 30 foot section of sewer line to fix the issue. Gave customer two estimates one with membership and one with out. Customer stated she will call us back put when she has the money to go head with the job
Price is to replace the washing machine box, trap, reconnect to copper water lines, and replace vertical drain wrapping around the wall to the stack. Will have to cut drywall to access plumbing. Chen Plumbing isn’t responsible for repairs made to cuts to access plumbing. Customer had washing machine line back up into wall and crawlspace. Noted to customer that the drain didn’t have a proper connection to the stand pipe. Also, the trap and all of the drain line are still cast with the exception of the pvc stand pipe. Recommended replacing both the washing machine box and the drain line to allow for proper draining. Replaced the box, Ptrap, and drain line all the way to the stack. Tested all work to ensure proper function and no leaks.
Customer stated that a year ago Tim gave estimate to have jetting done for pool house. Gave customer estimate to jet sewer line and customer agreed. Used jetter and jetted out roots from sewer line as best we can. Pipe is in okay condition but there are multiple joints that are failing and becoming separated due to root intrusions. In future would recommend replacing sewer line. Cleaned up work area. Jaden is not a permanent solution due to the fact roots can grow back. No warranty on drain work.
Homeowner getting multiple quotes to replace blue poly water service
Customer had to turn water off to the house at the street. The hot side of the tub wasn’t turning off and was running constantly. Tub had been rebuilt at some point. Removed the stem and found the seat had cut out the washer. Removed the stem and replaced the washer. Tested water in tub and the leak was stopped. No additional leaks were found at this time.
Price is to reconnect to existing pop up assembly (if possible) and run new Ptrap. Cut out section of ABS drain in wall and run new pvc line. 6/24/25 Returned and cut out section of leaking ABS pipe and ran occ back to the stub out for the waste arm. Connected a new trap to the existing pop up and removed the nail sticking out that hit the previous pipe. Had recommended replacing the pop up with initial phone pricing given to customer due to the age and condition of the pop up. Also, the threads had broken at some point. Customer wanted to avoid replacing the pop up if possible. Connected to the existing pop up with a grey rubber coupling. Made customer aware that since this isn’t the recommended repair for the pop up, that if there are any issues, then additional pricing will have to be given to replace the pop up. Asked customer to give the sink 2 hours for the glue to fully cure before use after testing with cold water.
Upon arrival customer stated the toilet was rocking and was leaking water out from under the toilet. Informed the customer the flange could be broken and we wouldn’t know if it is or not until we pull the toilet. Gave customer estimate. Customer approved estimate. When pulling the toilet noticed it was the wax ring that needed to be replaced and the flange was in good shape. I reset the toilet and installed a new wash ring and Jonny bolts. I also put a new bead of caulk around the toilet as well as informing the customer the caulk would have to dry for 24 hours before using. Tested system and system is working properly with no leaks or issues.
