Braulio and his assistant today were great. This was his second visit and he was well informed and made sure I understood all the needed to happen and why. I was very appreciative of his respect for my home with shoe covers and his overall disposition. Thanks Braulio
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Braulio was so kind and appeared very concerned and knowledgeable about resolving the issues I was experiencing. I look forward to him returning this week to finish the job
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Emergency on a Saturday and this guy came through replacing my water line to the meter. So smooth and easy. And he is not a huge corporate company but he is as professional and more thanks Chen Plumbing
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This was my first experience with Chen Plumbing and I have to rave about how awesome Cody Butts was as our technician. Super friendly, explained everything, fast and efficient, and overall the work was very reasonably priced.
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Cody A. did a phenomenal job. Very communicative and efficient. He guided us through each step and obviously took his work very seriously. He answered all questions and ensured we felt confident in the work taking place. Our garage space (where the work took place) was left neat and clean as well, which I appreciate so much. I am also grateful to Christian M., who worked with Cody at our house on this project. Both gentlemen did a fantastic job. Chen Plumbing has a great team.
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Dawson did a great job. Very efficient and completed water heater replacement in timely fashion. Very clear in reviewing shut-off valve, heating levels and pilot light control. Also good product.
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The guys were professional and quick in their work
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We've had great experiences with Tim Chen Plumbing in the past. They've grown since we started using them several years ago. I'm glad to say Tim has hired other plumbers who are as thoughtful and thorough as he is. Coby explained what he was going to do, what he found, and what we need to consider and do going forward. I appreciate learning about our system, and it gives me a better appreciation for the plumbers and their work. Thank you, Coby!
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Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
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Travis was knowledgeable, helpful, and went over all my options. I really appreciate the time and explanations. Wonderful technician!
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Call for smell under toilet Met with Chris on site. He stated that the smell occurred yesterday, and was really bad this morning. Everything seems to be flushing fine. Inspected building and restroom. Building restrooms have been relocated at some point in the past. Current restroom has one toilet and one lavatory. Toilet is a residential skirted type toilet, with atypical mounting. Signs of sewage spill around right side. Checked for signs of current backups, and ran sink and flushed toilets constantly over approximately 8-10 minutes. I believe that the toilet sewer line experienced a backup, and the sewage spilled over the wax ring and accumulated under the toilet. These types of toilets are difficult to mount, and can often be installed in a way that compromises the integrity of the wax seal, but won’t show symptoms of leaking until a sewer line backup occurs. I spoke with Tom and Chris. They would like a more traditionally mounted toilet, and one better suited to handle commer
Call for water heater issue. Arrived and found that a recent home inspection has flagged the thermal expansion tank on an electric water heater. Tested pressure on home, pressure read at ~45psi. Pressure regulating valve is working. Removed existing thermal expansion tank. Installed new tank, and mounted as required by code. Pressurized home and ensured no leaks are present. Expansion tank is functioning and installed as required.
Remove old tubular piping as well as rework pipe coming from wall and remove old p trap re-pipe, kitchen sink line with new tubular piping. Performing work mentioned above tested extensively. Everything is working as attended upon departure.
Removed old leaking accordion style P-trap that was currently leaking, reworked and used tubular P-trap, there are multiple code violations underneath the sink, Customer understand this is a temporary repair.
Client called us out to look at 3 different toilets In the home. In the master, client had replaced the fill valve, but it was not set high enough to give enough water to flush the toilet. Adjusted that toilet fill valve and that toilet is good to go. In the hall way upstairs, the toilet was super crooked and way off center. We pulled the toilet up and inspected the toilet flange, surprisingly it was in good shape. With new closet bolts, wax ring, toilet supply line, and china caps we sat the toilet back down and secured it to flange. After testing caulked around the base. In basement bath, the toilets tank to bowl gaskets are starting to decay causing pieces of those washers to show in the bowl. Gave estimates for that issue. 1 yr labor warranty on pull and reset.
Homeowner states that they are looking to turn their wood burning chimney into a natural gas fireplace and called us to provide some solutions. Upon arrival homeowner explained the situation and asked if we could provide some solutions to turn their wood burning chimney into a natural gas fireplace and the access is in the crawl space. Went to the crawl space and did my inspection everything is working properly pressure is 45 psi and I went to the chimney area and the to run a gas line to it would be around 25 ft a new shut off and then homeowner also requested to add a connection to the backyard same side as chimney to hook up a natural gas grill. In total to run new gas trac pipe would be around 35 ft and two shut offs. I did explain that since the chimney is finished I would need to run the new gas line as close as possible to the right side edge of the chimney to avoid making to many holes in the cinder block and I would probably just cut one side off to make the proper connections
Customer had a widespread faucet in unit bathroom that was dripping after manufacturer sent new cartridge for replacement. Checked house pressure to rule out underlying high pressure as a possible cause. House pressure is in a safe range. Noted to customer that heater was manufactured in 2015 and was showing signs of rust on the body. Offered customer to fix faucet leak as a courtesy if done in conjunction with a new heater. Customer accepted. Replaced the heater with a new drip pan, shutoff, and strapped thermal expansion tank. Tested all work to ensure proper function and no leaks, none were found.
Exterior Pressure Reducing Valve (PRV) With Valve Box And ShutOff Valve: Install a new outdoor pressure reducing valve (PRV) along with a new valve box and shutoff valve. The PRV is set to a safe pressure level appropriate for the property’s plumbing system. The installation includes hand digging to place the valve box securely and ensure proper access. All connections are sealed and tested for reliable long-term performance. Ice-Maker Box Installation: New ice-maker box installation with connection to cold water line. Ice-maker box includes a shutoff valve, and service includes cutting open drywall if necessary. Kitchen drain line rework: tie in garbage disposal, drain line to existing kitchen, cap old line for garbage disposal leading into slab. ***Not responsible for Sheetrock repair***
Customer stated that toilet was backed up. Gave customer price to run toilet auger and customer agreed. Ran toilet auger and cleared stoppage. Tested by flushing toilet multiple times and toilet was flushing as it should. Clean bowl of toilet. Chen plumbing doesn’t warranty drain cleaning.
Call for leak at washing machine. Arrived and found old washing machine valves are leaking. Replaced both valves with new valves. While on site I also discussed concerns with home, as Gus just purchased it. Concerns include, pressure regulating valve is very old and pressure read at 78 psi at 6pm. Likely has a galvanized water line, which is reducing flow to home. Water heater is 23 years old.
Call for sump pump inspection. Arrived and discussed concerns with Michael on site. He stated that a sump pump was installed in the basement approximately a year ago, in conjunction with other waterproofing and water diversion efforts. He wants to have the pump and system inspected. While inspecting the pump, I found rocks and debris in the basin. No check valve is present on the discharge line. The pump functions normally, and does not appear to be damaged or dis functional in any way. The basin is intact, no cracks, with the exception of intentionally drilled holes for water. While performing routine check of water pressure I found the pressure to be ~80psi at 9am. The pressure regulating valve is extremely corroded. Thermal expansion tank bladder was ruptured, and rusty water was discharged at air port. There is also extreme corrosion along copper lines. I discussed concerns, risks, and solutions with Michael. He has elected to install the Moen Flo automatic leak detection device
Homeowner states that they were using the first floor bathroom tub and used an attachment on the spout and when they were done they went to the basement and saw there was water leaking from the ceiling. Upon arrival homeowner explained the situation and took me to the bathroom and then the basement I did my inspection and didn’t find anything else wrong. They ran the tub flushed the toilet and ran the sink and no water was leaking in the basement. Finally they used the the tub shower head and still nothing I explained that the leak could mostly be human error when they used the attachment on the spout where water leaked down the side of the tub and down the basement or it could’ve caused water to spray back inside the spout and then to the basement. I explained that since I couldn’t recreate the leak I recommended using the tub normally without the attachment and call us back if the leak comes back homeowner is understanding and is satisfied with the service provided.
Homeowner states that they had several issues they wanted us to repair when we came out such as 2 leaking hose bibs and a garbage disposal. Upon arrival homeowner greeted me on driveway and explained the situation. He took me to the basement where the GWH is located and main shut off. I did my inspection and found that the PRV was replaced but not the blown expansion tank. I offered some solutions to homeowner and he agreed to fix everything today. I began with the garbage disposal by removing the old leaking model and installed a new badger V 1/2hp with a new collar. Once I was done I moved on to the basement and replaced the expansion tank with a new model pressurized to 75 psi. While I was in the basement I cut the backyard hose bib poly line and attempted to install a new pex pipe but was unsuccessful and will be back with a helper to reinstall the new hose bib. The front yard hose bib I removed by unsoldering the old model and installed a solder male adapter added tape and dope wi
Customer called for seized up garbage disposal, however, went on site. Customer said he flipped reset switch underneath and when I went to test it garbage disposal worked fine. Everything is working as intended at this time. Did leave an estimate for a kitchen re-pipe to remove old S trap that’s in there now.
Customer stated that there was leak under kitchen sink. Found water leaking from basket strainer and recommended to customer to have basket strainer replaced. Removed old strainer and furnished and installed new one. Tested and didn’t notice any more leaks under kitchen sink. Cleaned up work area.