Chris the plumber was courteous and competent when he came to our home on the morning of Friday, August 3rd. We were and still are having a problem with our Nambien tankless water heater not making hot water. It is now the afternoon of Monday,August 6th and we are still without hot water. We have not received one call from Blanton Plumbing updating us on the arrival of parts, when they may arrive or when the necessary work can be scheduled and completed. We have been without hot water for 4 days and still have no idea when our hot water will be fixed. Chris told me we would be contacted early Monday morning with the time for the repair. That has not happened. I made 2 calls to Blanton at 8:15 and !0:30 am Monday requesting information and a return call. I did not receive any information and still have not received a call 5 hours after calling Blanton. I requested a call from Chris or someone in charge who could let us know what was going on but that has not happened. Also,I have asked and am asking again for a printed, itemized bill of the charges expected. The response of the two staff that I spoke to is that Blanton has gone paperless. Congratulations to you, but I have not gone paperless. I need a written, printed and itemized bill for the $732.00 credit card charge. I want a hard copy, not an email, detailing the parts, labor and any other charges you are making. I'd like to give you a wonderful rating but so far you do not merit it. I hope that will change soon, today.
