Joe B and Joe C were awesome. They did everything they could to make sure the problem got solved and ensured my wife and I had a functioning septic system. They were courteous and dedicated to getting the job done right. Thank you!!
From start to finish, the team at Lowe's was professional. They arrived on time, they did the work well and they fell in with the estimate. The workers left the work area as clean as they found it. I am most satisfied.
Very responsible. Great work staff.
Excellent customer service!
We had a mystery leak coming from our furnace. Jeff Lowes sent technicians three times but the problem continued, and then they sent Jon Jameson. He sent up a camera to check the vent and decided that putting a drain on the vent pipe might solve the problem. What impressed me was Jon’s way of explaining what and why he was doing to fix the problem. Overall the problem was stressful but so far the mystery leak has not returned. If you need service from Lowe's I recommend that you request Jon Jameson. I would like to see Lowe's have some way to have emergency services more available.
I had a mystery leak from the furnace. There were several visits from Lowes to try and fix the leak. Jon Jameson came with on the fourth attempt with the service manager Bud. After a reassessment of the problem, by Jon, it was decided to put a drain the the vent pipe to try and prevent water returning in into the furnace. A week later and several days of rain and the leak has stopped. Jon was the first tech to clearly explain what the problem probably was and why he was going to and why.
I had my A/C yearly service yesterday and the young man that came was so nice. He was very thorough, polite and very nice.
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