I called Chase on a Sunday afternoon because my 27 year old State hot water heater was not working. We discussed the options of repairing it or replacing it. I decided to replace the hot water heater and scheduled the job for the next day. Chase arrived early and the first thing he did was attempt to light the water heater and he could not get it to light. I appreciated this because some companies would have just replaced the unit and not verified that problem. It's great to work with someone that is honest. He then verified I wanted it replaced. Chase was very friendly and did a excellent job on the install and took the time to give me some tips on how to adjust and maintain my new State Hot Water Heater. I would recommend Chase to anyone needing service on there hot water heater.