I've been a customer for over 14 years and our Jeff's been our plumber the entire time - he's like family! Here's why ...my Dad's (he's 94)wheelchair wasn't working properly, Jeff got out his tools and tightened the locks/breaks and then noticed the metal break stop had worn. He went to his truck and then wrapped the stop with metal tape. If Jeff treats his customers with care .... think how he treats the pipes - Thanks Jeff! you are a real gem!