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As a first-time customer, our initial consumer experience with Kevin Shaw Plumbing, Inc. was nothing but exceptional. My wife and I were so highly impressed with their "old school" business values and strong emphasis in putting the customer first, and equally important to us, being completely honest and up-front (re: no hidden cost or fees, or unexpected additional charges) concerning every aspect in installing our Rinnai tankless water heater (Model RU98i). Moreover, even when their own hired independent sub-contractors (re: dry-waller and electrician) created some job-related "over-charging" cost issues with us, and when informed about it, Kevin Shaw's people immediately and unexpectedly compensated us even though legally and ethically were not obligated to do so. Lastly, further kudos especially goes to their sales representative and installation technician, Jose Flores. Jose, along with fellow co-worker Jeff, accomplished together the entire involved installation project proficiently and in a timely manner. Both guys were very professional, highly competent, and most diligent in doing the job right. Retired from the military, my wife and I are presently extensively renovating our home's garden landscape (making it beautiful and senior-friendly) while further up-grading and renovating our final abode (a 1940's style house). Needless-to-say, we've dealt with many contractors with varying disappointment and limited success. It is so refreshing to find a contractor today like Kevin Shaw Plumbing Company that is definitely a cut-above-the-rest and anomaly throw-back to yesteryear when the majority of building and service contractors were typically honest, realistically priced, and truly customer-oriented. As long as this impressive company continues to stay true to such regarded "old fashion" business practices and principles, my wife and I will always highly recommend them.
