First time using them and very pleased with the whole experience. I called a couple places this morning with nothing available. I called and spoke with Jenny and she was very kind and understanding. Found a way to get me an appointment the same morning. When Tim showed up, he knew what to expect and was very knowledgeable and friendly. Work was done efficiently and couldn’t be happier with the service. I even asked a vague question about water heater replacement and he took the time to measure and give me an idea of what to expect when the time comes. Also, some maintenance tips until then.