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Robert Derrico is as good as they come. He knows his stuff and has a pleasing personality. Happy to have him available in time of need.
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Overall Experience
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Very friendly, knowledgeable and did a great job replacing my water line to my house! Would definitely use again and recommend!
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Chris was very kind and professional. He was also very helpful with our issues.
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Response from My Georgia Plumber:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Jesus was so personable. He let me know his ideas that I probably only need to have bathrooms regrouted
Response from My Georgia Plumber:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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I would like an invoice
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Robert is always kind, very nice and efficient! He is also kind and friendly to my little Schnauzer. He always leaves the work area neat and clean, which we appreciate greatly.
Response from My Georgia Plumber:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us.
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Customer States: Recirculating pump is leaking in garage. Needs it capped. Technician Notes: Capped off recirculating pump return line before check valve and before shutoff valve. Resolution: Capped off lines and restored water. Tested for proper function. Job Status: Complete.
West side kitchen faucet dripping - cold side East side kitchen faucet - cold side South powder bath dripping - cold side North side master bath faucet - cold side South side master bath faucet - cold side Master shower sometimes does not get hot Outside hose Bibb leaking into the home when turned on Water heater flush. Will sit with Chris to discuss pricing.
This is a complimentary estimate to have the existing damaged water line repaired at the spot of break to help prevent any future plumbing issues. This also includes our home care club membership program. Customer stated: they had a leak in they’re front yard. Technician notes: while at the house today I found on the main water line there was a pvc coupling had a crack in it causing the leak to show. I cut the ruptured line out and replace with a swing joint. After repairing the line I found no leaks or drips out of our repair but the water meter was still spinning. I discussed with the home owner about the water meter still spinning and she said she would give the office to call tomorrow. Resolution: today I repaired a ruptured water line in the front yard. I cut out the old cracked pvc and repaired it with a swing joint. Job status complete. Please bill CC for the sold estimate found in the photos. -CJ
Customer States: Leak in basement ceiling. Technician Notes: Cut two sections of drywall in basement ceiling roughly 2x2ft each to expose 3/4” CPVC tee that is split. Tee needs cut out and replaced to stop water leak. Resolution: Turned off hot side and drained system. Cut out CPVC tee and replaced with PEX tee and CPVC adapters. Restored water and tested for leaks. Job Status: Complete. Autho: Bill to AHS. Estimates: Good to send.
Customers water 50 gallon natural gas water heater pilot light went out due to an unknown cause, tech was able to get pilot re lit and fired back up to resolve the issue. Water heater is located in basement. Tech highly recommends the replacement of the water heater to prevent any future damage to the home.
The homeowner complaint is the garbage disposal stopped turning on again I found the garbage the motor locked down again There is a lot of rust build up in the garbage disposal I freed the motor using the disposal tool Tested with no issues Authorization:115eshl Job completed No new estimates are needed
*Return Trip* Customer Stated: He was having water leak by his HVAC unit pan, and was told by another technician it was a plumbing issue. Tech Notes: Upon inspection this is a 3/4” copper line that is leaking/dripping from the elbow/90. I made home owner aware that this is covered through AHS, and I will need to cut out section of 3/4” copper piping and replace with new 3/4” pex. Resolution: I was able to cut out section of 3/4” copper piping, and replace with new 3/4” pex with no issues. There are no further plumbing issues while on site today. MGP Notes: **Please bill out to AHS under flat rate** Job Status: Complete Estimates: No estimates needed at this time
Customer stated: shower handle either real hot or cold no in between. Tech notes: I’ve already been out here and removed the trim and it is a brass ball with a stem on it with 6 holes on the ball. Resolution: called Cary twice and he never answers so job will need to be submitted to resi pro for approval Mgp notes: send to resi pro for approval Autho: bill out to resi pro after approval Estimate notes: please forward for approval Job status: complete
Customer stated: shower doesn’t come on only tub spout. Tech notes: tenant says that someone put on a diverter style tub spout when there is a 3 handle shower valve. So she was using the tub spout also because the diverter on middle hand of shower valve was spinning freely not catching the grooves so I removed handle and made sure it wasn’t broken and it wasn’t but the adaptor was loose so I tightened Allen screw on stem adaptor and installed the acrylic handle back on. Resolution: after putting everything back together I made sure it worked and everything is working fine at this time. The handle is in full operation now and tenant knows now that she doesn’t have to use the diverter on tub spout just the middle handle diverter. Mgp notes: talked to Jeremiah and he said he will let Cary know on the approval for this estimate I built. Autho: bill resi pro for the sold estimate Estimate notes: sold Job status: complete This estimate is to tighten up the acrylic handle on 3
Customer stated: septic tank full. Toilets don’t flush Tech notes: septic tank needs pumped out. The clean out cap has been broke off so I sure the rain filled up the tank pretty quick. Resolution: called Jeremiah and let him know a septic contractor needs to come out and diagnose whether it needs pumped out or if it’s a blockage. Mgp notes: got approved for 75$ trip charge for today Autho: bill resi pro for 75$ trip charge Estimate notes: none needed Job status: complete
2 profiles were made for the same residence. Invoice summary has been filled out regarding todays appointment/repairs on profile regarding a roof leak. Job complete
Customer stated: they had a leaking toilet. Technician notes: upon arrival I talk to the home owner to find out they had some friends over last night and one of the friends fell into the toilet. While inspecting the toilet I found that the tank to bowl gasket was was leaking. After replacing the gasket I found that the toilet supply line shut off was leaking as well. After investigating further I found that the homeowner had high pressure as well. The homeowner and I discussed the issue with the shut off to the homeowner to find they had remodeled the bathroom we were in 6 months ago. I told her she needed to call the construction company to see if the shutoff had a warranty on it. After the homeowner called the previous company I was informed they did have a warranty on it. Resolution: the home owner is going to wait to address the leaking shark bite shut off with the builder an allowed us to make the repair to the toilet tank that is approximately 6 months old. She would also lik
Came out to perform a water heater flush found no issues with unit and all water that came out was clean and no problems with the flushing of the unit today.
Customer stated: water heater is leaking. Technician notes: upon inspection found 18 year old 50 gallon natural gas that was leaking internally, constellation does not cover leaking water heaters, presented customer with service estimates while on site and discussed scheduling with office, home owner has declined to move forward with estimates at this time. MGP notes: customer declined service estimates today Estimates: please forward to email in notes Job status: complete
Out today to perform whole home plumbing inspection. The has 3 full and 2 1/2 bathrooms inside and 1 full in the out building. They have 2 50 galllon natural gas water heaters located in the basement that were installed in 2020. The gas supply lines to these heaters should be replaced as they are run in thin walled copper and not up to code. Additionally, we found 2 two gallon expansion tanks both holding water and not properly secured, we recommend replacing these as soon as possible. The whole home water pressure is 60 pounds per square inch which is within code. We found one hose bib with a small drip in the basement which was corrected by tightening the packing nut. All estimates have been discussed with the homeowner while on site. Job complete Please forward estimates