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Professional technician. He explains the problem. He is knowledgeable.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Service was professional on time however prices were very high for 1 hour jobs
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Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Your experts are dependable, responsive and easy to work with. Communication is clear along with the steps needs to complete the job
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Quality
Price
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Overall Experience
Quality
Price
Convenience
Great service and was great at explaining everything in an understandable way
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
He was very nice. I was a little shocked on price for installation.
Overall Experience
Quality
Price
Convenience
CUSTOMER STATED: That the disposal stopped working. TECHNICIAN NOTES: Disposal is jammed and reset has tripped. RESOLUTION: Unjammed the disposal pressed the reset and tested with everything functioning properly with no leaks or drips at this time. MGP NOTES: ESTIMATE NOTES: none needed AUTHO: please bill out JOB STATUS:complete
The customer's toilet is clogging up consistently due to an underlying issue. Pull and camera toilet to diagnose further and reset toilet. After completing the work stated above it was determined that the offset flange is the underlying issue. View in pictures. We will need to work up a plan for the customer then make a return trip to resolve the issue. CLN NOTES - Collected on first trip out.
ESTIMATE (3 OF 3) BEST Remove blower assembly and service along with clean heat exchanger with compressed air with Home care club. Customer stated- Tankless cleaning Technician Notes- Rinnai Tankless in basement Resolution-removed blower assembly and heat exchanger to clean large amounts of dust and debris as well as bugs. Mgp Notes- run card for remaining Autho- none JOB-STATUS- Complete Estimates-no further estimates
CUSTOMER STATED: When draining a large quantity of water upstairs it will back up into the sink in the basement. Issue with dish washer shutoff valve in upstairs kitchen. TECHNICIAN NOTES: There are two 3" inch PVC pipes running down from ceiling through foundation floor on either side of home in basement. Kitchen sink is in the middle. When customer fills and drains tub, runs laundry or dish washer waste backs up into this sink. Ran 70+ foot of cable with small sewer machine. Did not run into anything hard. However, when cable was pulled back there was grease on it. At this point I recommend kitchen drain needs a jet job and Camera to inspect for underlying issues. Packing nut needs tightened I'm upstairs kitchen. RESOLUTION: Tightened packing nut under kitchen sink upstairs. Will need to run a jetter with camera in basement kitchen. AHS does not cover for hydro jetting or camera. COD: 902.42 MGP NOTES: AUTHO: 115IRA AUTHO STATUS: JOB STATUS: AHS portion of job complete. ESTIMA
CUSTOMER STATED- disposal leaking TECHNICIAN NOTES- found insinkerator leaking from botto, Resolbottom, replaced with new insinkerator due to not having garrison on van. Mgp notes- Autho-none JOB-STATUS- complete Estimates - send Call customer to schedule flush and inspection
CUSTOMER STATED: Dripping faucets TECHNICIAN NOTES: Found moen faucet dripping RESOLUTION: Replaced moen push- pull cartridge in faucet and have no further issues. MGP NOTES: complete AUTHO: bill for limit AUTHO STATUS: none JOB STATUS: Complete ESTIMATE NOTES: send
Out to house today for a 2hole home clog through ahs. After inspecting I foundnthat the clog is outside the home and a large sewer machine needs to be ran due to the size of drain line. The home owner denied the out of pocket expense we have verbal authorization to charge the card when the job was book for after hours. 115adal Denied due to being in the front lawn outside the main foundation. Home owner refused to sign and wants the 275 back. Card is verified Job complete Please send estimate.
Out today for a concern with a leak. Leak was showing up in the basement. Whe shower is being ran, water will begin to come from the floor and start running into the basement which is why the drywall on the ceiling is discolored. Homeowner is wanting to contact home insurance before we make any further steps. Job complete No estimates at this point in time. Bill AHS online.
Replace stim on delta faucet use the same credit card on file
The homeowner complaint is that the master bath toilet runs That the flapper keeps coming off of the adapter that someone else installed I found that the flapper was working itself off the connection points every time the toilet is flushed and it would become completely detached Allowing the toilet to run I replaced the flapper tested with no issues or leaks Job completed Work done under the flat rate Estimates are built and ready to send Replace the flapper in master bedroom toilet
CUSTOMER STATED: Tankless inspection TECHNICIAN NOTES: Found no issues with tankless, heater is from 2006 and has not been flushed RESOLUTION: Will build estimates accordingly MGP NOTES: AUTHO: JOB-STATUS: ESTIMATE NOTES:
Replace 50 gallon natural gas water heater. This includes all code required items and permitting. After instalation of the 50 gallon natural gas water heater I tested and found nomleaks or drips at this time. Home owner was not home but opened the garage for me via ring door bell along with permission to install the heater. The unit is currently lit and operating as it should. Job complete No further estimates at this time.
out today for a complimentary water heater inspection. Water heater is in great condition and has no apparent issues. Expansion tank is working properly. No rust or corrosion of the tank. Job complete No estimates at this point in time.
Out to house today for a 2hole whome clog After inspecting I found that it was a slow clog. The homenis currently on a septic system with no exterior clean out. I recommended for a septic contractor to come out due to the home newly being purchased and isn't sure of it being pumped. The home owner has ahs and is going to contact them for a septic contractor to come out. I informed the homemowner we would need to pull the toilet on the main level to run the snake through and have an exterior clean out installed. Job complete Please send estimates Cc info on file from booked Job.
Customer States: Wanting water heater inspection. Technician Notes: No issues with water hester at this time. Still under manufacturer's warranty. Customer has not performed a water heater flush in the 4 years he has had tank. Resolution: Recommend Customer has a flush performed. Created estimate. Job Status: Complete