Response from My Georgia Plumber:
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Very competent, arrived on time, answered questions and professional.
Overall Experience
Quality
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Convenience
Customer states: leaking kitchen sink and leak in hallway bathroom shower Technician notes: out today to inspect the leak under kitchen sink and hallway bathroom shower leak. The kitchen sink is leaking due to tubular and basket strainer not being installed properly. Rebuild tubular and installed new basket strainer. Filled sink up 3 times and checked and tested for leaks. Everything is working as it should. Hallway bathroom shower was leaking due to shower arm not being installed properly and only being hand tight. Removed shower arm and applied Teflon and pipe dope and tighten down properly. Checked and tested for leaks. Everything is working as it should at this time. Job status: complete Job notes: please bill resipro Estimates: no further needed
CUSTOMER STATED: The tenants complaint is that the hallway bathroom the tub shower leaks on the back side of spout and the tub spout moves when they divert it to the shower The hall bathroom lav sink drains slowly The master bathroom shower the handle pulls off TECHNICIAN NOTES: I found the tub spout in hall bathroom dose move and it dos leak at the back of the spout The lav sink is draining with no issues The master bathroom shower handle does pull off because the handle adapter the screw had become loose RESOLUTION/RECOMMENDATIONS: I replaced the tub spout I braced the tub spout I tightened the master bathroom shower handle No issues with the hall bathroom sink drain JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) No estimates needed No visible cle
Customer stated The tub was leaking and the disposal was not working Upon further inspection found the tub to be leaking from the over flow plate where it was improperly installed and found the disposal to be jammed Fixed over flow plat and filled tub to test Tub is working properly at this time Unnamed disposal tested Disposal is working properly at this time
Customer stated: the whole home is stopped up. Tech notes: called out today to look at a whole home stoppage. While on site I found no clean out and no man holes while entering the neighborhood. Home owner stated they had a different plumber out who had supposedly cleared it but started clogging again immediately after they left. Resolution: I recommend having the septic tank pumped. Job notes: this job is a resipro job. Rear hose bib is broken and won’t turn on. Front hose bib is street pressure. Job status: not complete
CUSTOMER STATED: leaking water heater TECHNICIAN NOTES: Out today, customer has a GE electric water heater 50 gallon, that is leaking from the top. Submitted to choice through online portal, awaiting approval 02/19/24 lee arrived on site Unboxed new heater and started to drain down old heater Upon un boxing of the new heater found the new heater to be damaged drain down valve was broken Will need new heater replace before it can be installed and Reuther trip will be need for job We will have get with choice about heater RESOLUTION/RECOMMENDATIONS: submitted to choice and waiting for approval JOB NOTES: please bill accordingly JOB STATUS: not complete Not completed AUTHO: submitted through online portal, awaiting approval from choice ESTIMATES: please send service estimates to customer Out today 3/8/24 Trevor J. Return trip to install the new 50 gallon electric water heater in the main level garage on a stand with code requir
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
We arrived at the home and no one answered the door I called the tenant and they told me that someone else had come out yesterday and fixed the issue No one home no work performed
The tenants complaint is they received a high water bill We found the meter was spinning and you could hear water spraying at the meter We dug at the meter and found a sinch ring that had became loose and was allowing the water to leak out of the line We cut out the bad ring and made a swing joint repair to the water line tested with no issues Job completed No new estimates are needed
The tenants complaint is that they are seeing water damage to the basement ceiling in the same area as before We found a large area of water damage in the basement ceiling We cut the ceiling to determine where the leak is coming from We found the Leak coming from the cold side of the guest bathroom shower I removed the handle and found the packing nut was screwed completely out of the stem allowing water to spray into the handle We also found there is high water pressure I recommend replacing the shower valve We did go ahead and tighten the packing nut back into the stem and that has stopped the leak We replaced the prv in the crawl space Tested with no issues Job completed Estimates built and ready to send No visible clean out
RETURN TRIP NEEDED -Large job damaged pipes are under the slab inside the home. Will need to cut aprox 30' of concrete aprox 2' wide to expose damaged section of pipe, remove and replace. Problem starts at red tape on floor in pics. Then back fill the trench and finish floor. Bid does not include putting flooring back only pouring concrete back to finished floor state. NOTES - Pics were previously submitted. We have been out to this property 2x in past 90 days. If bid is accepted, I credited 50% of those previous jobs towards this repair.
CUSTOMER STATED: The homeowner complaint is that they are not getting any hot water to any fixtures TECHNICIAN NOTES: We found the the tankless water heater is mounted on the exterior wall of the home We tested the water in the kitchen faucet when we first arrived and didn’t get any hot water but after going outside and looking at the unit and testing the unit we found it is producing very hot water at the hot line And after letting the hot water fun for just a couple of minutes that the fixtures started getting hot water Now we did notice that the tankless heater is making a very loud grinding noise as it’s starting up and the noise goes away after 1 minute or so The tankless unit does not have any kind of weather protective covering Or an insulated box to keep the water lines from from being exposed to the temperatures they are wrapped in the pipe foam insulation RESOLUTION/RECOMMENDATIONS: My recommendation would be to replace the unit JOB NOTES: JOB STATUS
The tenants complaint is that they are seeing a water stain showing up on the ceiling of the 2nd floor guest bedroom We found there is some stains on the ceiling We went into the attic and found no plumbing near the area This is going to be a roof or siding issue No work was performed only diagnostic Job completed No estimates needed at this time
We arrived at your location and promptly turned off the water supply. We then assessed the issue and documented it by taking detailed photographs of the damage. Although the customer did not wish to proceed with any repairs at this time, we ensured that all necessary information was gathered. Summary of work performed: - Visited site and promptly shut off water supply - Documented the damage by taking photographs
Dhufstetler 01/23/24 Customer states water leaks under kitchen sink when water is used. Found water leaking from basket strainer retaining nut. Nut was loose and leaking. Tightened nut and tested with no further leaks. Unable to determine location of water meter Home is on septic, lid in front yard JOB COMPLETE
CUSTOMER STATED: water heater isn’t producing hot water TECHNICIAN NOTES: came out today for diagnosis while out on site I found water heater has leak points due to age and will need to be replaced in order to address issues leak keeps tripping ECO safety switch RESOLUTION/RECOMMENDATIONS:as of today submitted for replacement through CHW, unable to find clean out , and home is on well system, unable to take pressure picture hose bibs are winterized can’t locate shut offs , please note water heater is on a well water system and polybutylene piping will need adapters. JOB NOTES: JOB STATUS: COMPLETED diagnosis AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: READY TO SEND