The team was very professional and took the time to walk through the process before they start. I was very happy.
Response from My Georgia Plumber:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Very good
Response from My Georgia Plumber:
Thanks for sharing your rating with us and the community.
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Robert was fantastic! We discussed converting my existing gas water heater to a tankless system later this year and he was able to answer all my questions and address concerns I had about placement and quality. He’s a class act.
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Giovanni was great to work with. Explained everything and went over all issues with me.
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Excellent work but this did not solve my septic issues. Had to call a different company to resolve it!
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CUSTOMER STATED : Women’s restroom toilet is clogged. TECHNICIAN NOTES : Out today to the establishment for the concern of a clogged toilet in the women’s restroom. Customer tried plunging toilet themself but was unsuccessful. Recommended to pull toilet from floor and run machine. RESOLUTION : Pulled toilet in women’s restroom & ran sewer machine to clear blockage. Large amounts of water has flushed the drain system and there are no further concerns. Toilet has also been remounted and can be used as needed. JOB NOTES : Please bill card in pinned notes for invoice amount. JOB STATUS : Job complete This is a complimentary service estimate to auger to the clogged toilet located in the women’s restroom. This is a complimentary service estimate to pull the clogged womens restroom and run sewer machine.
CUSTOMER STATED : Outdoor faucet has broken. TECHNICIAN NOTES : Out to the residence today for the concern of a broken wall mounted exterior faucet located on the back patio of the home. Existing faucet has broken from spout and needs to be replaced. Sink needs to be pulled off wall to replace faucet. RESOLUTION : Sold service estimate to purchase wall mounted exterior faucet and return at later date to install. No repairs made today. Customer stated we have a card on file to book deposit. JOB NOTES : Need to book 50% deposit for estimate sold. Parts needed. PARTS : https://www.uline.com/Product/Detail/H-10305/Stainless-Steel-Workbenches/10-Swivel-Faucet?pricode=WC4775&gadtype=pla&id=H-10305&gad_source=1&gclid=EAIaIQobChMI_crs4LrJhQMV7GFHAR3AygZlEAQYBiABEgKLlvD_BwE JOB STATUS : Job not complete. This is a complimentary service estimate to replace the exterior faucet for the washing sink located in the back patio.
The homeowner complaint is that they are seeing a leak around the water Heater We found there is water leaking around the water heater the water seems to be coming from the thermal expansion tank but we can not safely get to the water heater to make any further diagnosis or make any repairs Recommend replacing the thermal expansion tank Job not completed The person on site did not want to make the decision as to how to move forward at this time Autho 115rmgi this is for the trip out only Hsa said that the homeowner will need to get a recall work order once access is made to go through them Estimates are built
CUSTOMER STATED: not hot water TECHNICIAN NOTES: found 2011 40 gallon water heater with the pilot light out. Igniter was not working so I had to disassembly to relite the heater. Found a venting issue with heater. The vent hat is not properly connected to the water heater and has a bigger gap then it should be. Tested venting going into ceiling and it seems to be flowing correctly. Authorized to replace water heater RESOLUTION/RECOMMENDATIONS: replace water heater JOB NOTES:home serve would not provide water heater when I asked if they would. JOB STATUS: NOT-COMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: non covered 300.89$ phm1705306 ESTIMATES: (READY TO SEND OR NEED REVIEW) Estimate to replace 40 gallon natural gas water heater with all codes and modifications 4/8/24 Technician notes: out today to install a new 40 gallon natural gas water heater, upon arrival we have a
Out today 4/7/24 Trevor J. Emergency visit to look into an error code 11 on a 2016 Rinnai RL75 tankless unit. Upon arrival the code was not displaying. Ran water in home and code did not come up. Customer turned unit off and back on, I believe this reset the tankless. Unit is heating now. Ran multiple fixtures without issue. We did find a slow/ small leak coming from the cold water inlet. This tankless has also has never been descaled. I recommend we replace the cold water inlet (which will need ordered) and perform a descale on this tankless. Job Status: Complete. Estimates: Good to send.
This is a complimentary estimate to have the existing failed thermal expansion tank, and PRV replaced to help fix/prevent any future plumbing issues. **ANNUAL WATER HEATER FLUSH** Tech Notes: Upon inspection I found that this is a rheem 50 gallon natural gas water heater located in the garage of home, and is 6 years of age. I found that the thermal expansion tank has failed, and is full of water. While on site I checked whole home water pressure, and found that the PRV was fluctuating pressure as well as leaking from valve. I presented options to have both of these replaced, and the h/o elected to move forward with repairs for todays visit. Resolution: I was able to successfully remove both the PRV, and thermal expansion with no issues. I was able to successfully install brand new tank, and PRV with no issues. I fully pressurized whole home with no further issues or leaks. Job Status: Complete Estimates: Sold
This is a complimentary to replace the existing 3 handle tub/shower valve. This will include cutting and removing drywall for access to the current valve. Once exposed we will remove the valve and replace with a new My Georgia Plumber-supplied 3-handle tub/shower valve. Once connected and the water to the home restored we will test and confirm proper function of the valve. PLEASE NOTE: My Georgia Plumber does not repair or replace drywall that is removed for access I Install new shower valve tested and everything is good job is complete
CUSTOMER STATED : Would like our free plumbing inspection TECHNICIAN NOTES : Out to the residence today free a complimentary visit to perform a annual plumbing inspection. While on site we have found a leaking pressure regulating valve in the jacket closet on the main level and a defective thermal expansion tank located above the water heater in the garage. Have made recommendations to homeowners to make repairs and he has requested that estimates be sent to his preferred email located in the pinned notes. RESOLUTION : Performed complimentary plumbing inspection. Please send homeowner complimentary service estimates to replace prv/thermal expansion tank JOB NOTES : Clean out located on right side of front door. Free visit. JOB STATUS : Job complete
03/13/24 Tyler d Came out to replace flange and install customer supplied toilet. After installing both were tested. No further concerns at this time. New flange installed with proper height at floor height has no issues with new wax ring and bolts , also a supply line has been installed found no signs of leaks or concerns as of this time. JOBSTATUS: complete CUSTOMER STATED: need toilet installed customer supplied TECHNICIAN NOTES: came out today for diagnosis while out on site found a broken flange , and a customer supplied toilet needing installation. Located in hallway bathroom of home RESOLUTION: built estimate and will need to put on santos for a later date of installation of a customer supplied toilet and offset flange will need to chip concrete away and possibly flooring. Customers signed off on estimate and will need to schedule for the earliest date on santos. Could not locate clean out today but pressure is at 60psi Estimate to replace flange in hallway bathroo
No estimate needed as choice covered all repairs. This estimate is to replace 3 feet of copper that has a pipe clamp on it and other possible pin holes in that 3 feet of pipe. We will be cutting it out and replacing it with pex. The pin hole is located in the main hallway at the entrance of the home. Technician replaced three-quarter copper pipe with pex to resolve the issue on return trip. Water turned back on and everything tested
CUSTOMER STATED: found a leak around the water heater located in the garage TECHNICIAN NOTES: found leak coming from the pressure reducing valve located directly above the water heater. RESOLUTION/RECOMMENDATIONS: replaced 3/4” Wilkins pressure reducing valve and adjusted to 60psi. JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: The homeowner complaint is that they are having several issues 2 slow draining sinks 1 toilet that is not flushing 1 toilet that they say is constantly backing up and it has flooded there house TECHNICIAN NOTES: We found the master bathroom sink on the right is very slow to drain The guest bathroom toilet is not flushing because the handle is broken The powder bathroom sink is not draining and we found there is a large crack in the powder bath sink The powder bathroom toilet is not clogged and everytime we flushed it it went down with no problem We did notice wipes on the toilet tank RESOLUTION/RECOMMENDATIONS: We plunged the master bathroom sink and cleared the clog We plunged the powder bath sink and cleared the clog We replaced the toilet handle in the guest bathroom toilet on the 2nd floor There was no active issue with the powder bath toilet JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PART
CUSTOMER STATED: The homeowner complaint is that the toilet we repaired is still running And they can’t get the shut off to completely turn off TECHNICIAN NOTES: We found that the guest bathroom toilet on the 2nd floor was still running And the shut off is not shutting off all the way We tested it and foun the flush seal is not sealing We adjusted the flush seal and tested again with dye RESOLUTION/RECOMMENDATIONS: We adjusted the flush seal Tested with no more issues The guest bathroom toilet shut off is starting to fail and I’d recommend replacing it but it had nothing to do with the recall JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Need to submit to choice to replace the shut off valve ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send No visible clean out
Customer stated: they were having issues with the hot water in the guest bathroom on the 2nd floor Tech notes: We found the guest bathroom shower is only getting warm water not hot We removed the handle and found the limiter was not set properly Resolution We adjusted the limiter and tested the shower is now getting hot water Job status Job completed No new estimates are needed
Out today 2/21/24 Trevor J. Return trip/ recall to address a leak coming from a water heater we installed on 2/19/24. Previous technician had a failed sweat joint that caused water spray above the new 50 gallon natural gas water heater in the garage. Leak caused additional water to flood into garage. Cleaned up water to the best of our abilities while onsite by sweeping water out of garage and setting up customers fan to help dry out area. After repairing the cold side riser I attempted to light the water heater. Water heater would not light. After further investigation we found that the water heater is completely water logged. Burner chamber and the insulation between the outer and inner tank are full of water. Water heater has to be replaced. Picked up a new 50 gallon natural gas water heater from supply house. Returned and installed a completely new water heater. Tested unit for proper function and leaks after restoring water and gas. Went over install with customer. Job Status: C