Arrived to the condos for a leak from upstairs unit down to the downstairs. Both apartments are apples to apples layout, and the toilet in the master bathroom leaks down below. I provided options for a pull and reset on the toilet. After pulling the toilet, the floor and sub floor are completed destroyed. Resetting this toilet will not stop the leak, I advised to the customer to have the floor replaced and have us come back to reinstall the toilet. There is another toilet that needed to be rebuilt. I advised to the client to have us repair the toilet in the hallways so at least there is a working toilet for the client. Supplied and installed brand new fill valve, flapper, and supply line. Secured my connections and turned the water back on to check for leaks. There are no leaks at this time. *Customer has requested a hard copy of the invoice mailed to their home.
