Jonathan Swanger did a great job today! He was very detailed (finished my whole list), customer oriented service, drove back to the shop to pick up my filters, and answered all my questions about our new Rheem low energy high efficiency units. He was very knowledgeable and thorough. Definitely would use him again.
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Our service tech was very knowledgeable, polite, and efficient in his work.
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not enough parts. wrong part when Wilder arrived. He was polite and apologetic, but I wasted my morning--8-12 for this AVOIDABLE mistake/mistakes. now I have to waste ANOTHER morning on Friday for him to return and insert uv bulbs.
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Fast, friendly, honest and knowledgeable technician! Will use again!
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Performed maintenance on both inverter systems. All electrical and mechanical components are functioning as designed. Inspected inside ductwork and it's very clean for both return and supply. Unit only sweats at certain times and in small sections of the air handler; I explained why this occurs to the homeowner. Both systems use a 21x21x5 air filter and I changed both. Cleared both condensate lines using water pressure. Cleaned off algae that was growing on both pads. Cleaned both units. Ductwork was replaced recently.
Callback on john. Cleaned coil. Coil dirty because filter isn't the proper size. Odd size filter slot. Recommend ordering custom filters or a custom fit solace system.
Talk to customer about his issues Witt the new unit with the drain clogging, instead of wasting more time we are going to replace the drain line thru the attic, it is 20 feet from the unit to the outside wall and 8 feet down.
Option A - Immediate Repair System running but not cooling. Performed diagnostic and found compressor not coming on. Dual capacitor swollen and out of tolerance. Replaced capacitor and checked the rest of system out. Found indoor fan motor capacitor weak and recommended replacing it to avoid future break down.
performed system maintenance. All mechanical and electrical components are functioning. Found that the evap coil is very dirty and needs to be cleaned. Ducts are leaking air into the attic. Recommended pull and clean evap coil and duct sealing.
System not shutting down. Performed diagnostic and found thermostat not functioning.
PTU: total precision tune-up, Remove debris from outdoor unit, wash out condenser coil, light brush and inspection of evaporator coil, check microfarad values of all capacitors, check contact points on starter, check amp draw of both motors, lubricate where applicable, monitor refrigerant pressures, & thoroughly blow out drain line.
System is only 6 months old. Drain was cleaned 4 months ago. Drain was severely clogged again today. Cleaned and flushed drain line thoroughly. Customer is not happy and wants to speak to a manager.
System is only 6 months old. Drain was cleaned 4 months ago. Drain was severely clogged again today. Cleaned and flushed drain line thoroughly. Customer is not happy and wants to speak to a manager.
System is only 6 months old. Drain was cleaned 4 months ago. Drain was severely clogged again today. Cleaned and flushed drain line thoroughly. Customer is not happy and wants to speak to a manager.
System is only 6 months old. Drain was cleaned 4 months ago. Drain was severely clogged again today. Cleaned and flushed drain line thoroughly. Customer is not happy and wants to speak to a manager.
Drain was severely clogged and pan was full. System was very low on refrigerant. Did a leak search, but could not pin point leak. Noticed schrader valve was leaking very heavily due to it being very loose. I tightened it. Could've been leaking there the whole time.
Did tune up sold uv to install Monday after 2 pm.
