Response from Pride Plumbing Services:
Keisha, thank you so much for your review. We truly appreciate your kind words and taking time to share your experience with us. If Pride Plumbing can serve you again, please don't hesitate to contact us - call 910-439-9598 - we are available 24/7. Pride Plumbing 205 N Main St Mt Gilead, NC 27306
Overall Experience
Quality
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Convenience
Pride Plumbing was called out for a water leak in the yard. We dug down and found a leak on a section of PVC drain line that had been damaged. We cut out the damaged section of pipe and repaired it with new PVC piping and two Fernco couplings.
Pride Plumbing came out and replaced two leaking 40-gallon electric lowboy water heaters (one Whirlpool and one Richmond) with two new 40-gallon electric lowboy models. First, after disconnecting their electrical connections and inlet and outlet water lines, we removed and disposed of the old water heaters. Then we installed the new water heaters, ball water shut-off valves, PEX and stainless-steel water supply lines to the water heaters’ connectors, brass drain valves, and wired up the electrical connections to the new water heaters (adding Romex connectors). Finally, we bled the air out of the water lines, ensured that the units’ temperature and pressure (T&P) relief valves were properly vented, and set the units to their appropriate operating temperatures.
Pride Plumbing was called out for a leaking toilet tank water supply stop. After shutting off the water and cutting an access hole in the bathroom wall, we replaced the water supply stop (connecting it to the tank's existing copper water supply line going behind the wall and down through the floor with new PEX piping and fittings) along with the tank's above-floor braided stainless steel water supply line. We then turned the water back on and tested for leaks and proper operation with no issues. We also provided a cost estimate to repipe and replace the water supply lines under the house in the crawlspace, going to the fixtures in the kitchen and one bathroom, and at the washing machine and water heater, with new PEX piping and fittings.
Pride Plumbing was called out for a water leak underneath a toilet. Our inspection determined that the customer's septic tank was full, causing sewage to come back up through the toilet flange. We provided a cost estimate to call in our septic pumping truck, uncover the septic tank, remove the lid, pump it out, clean the tank’s filter (if applicable), ensure proper drainage and flushing, reset the lid, and cover the tank back up.
Pride Plumbing came out and replaced a toilet with a new customer-supplied model. This included draining and pulling the old toilet, inspecting and cleaning the flange, replacing the toilet bowl, toilet tank, tank to bowl gasket and bolts, seat, wax ring gasket, toilet bowl bolts, toilet bowl bolt washers, toilet bowl bolt caps, and above-floor stainless steel braided water supply line. Once installed, we tested for leaks and proper operation with no issues.
Pride Plumbing came out and provided a cost estimate to perform the following work: 1) install two customer-supplied toilets along with replacing their water supply stops, braided stainless-steel water supply lines, wax ring gaskets, and toilet bolt kits; 2) install a customer-supplied stainless-steel kitchen sink along with replacing the faucet, drain assembly, P-trap, hot and cold water supply stops, and braided stainless-steel water supply lines; 3) rebuild a well - this includes replacing the pressure tank, tank tee, pressure switch, outlet piping, and the fittings to the jet pump; and 4) install a customer-supplied propane gas tankless water heater.
Pride Plumbing came out and provided a cost estimate to replace a 50-gallon electric Bradford White RE350T6 tank water heater with a new Navien 240A tankless model with NAVICIRC recirculation pump. This would include: 1) removing and disposing of the old water heater along with its electrical wiring, venting, and water supply lines; 2) installing the new tankless unit along with its service valves, PEX and stainless steel water lines to the unit's water connections, copper gas supply line, gas regulator, NAVICIRC recirculating kit, drip leg, gas shutoff valve, and condensation and intake lines; 3) wiring up the unit; 4) ensuring that it is properly vented; and 5) lighting and programming the unit. We also quoted installing a new smart water valve.
Pride Plumbing came out, dug down to and uncovered the outside main sewer septic drain line, cut into it, and installed a new two-way PVC cleanout with a cap (connecting it to the existing outside main sewer septic drain line with new PVC fittings and two Fernco couplings). We also busted the concrete around a floor drain, dug down and raised it to the appropriate building code level, and backfilled the area we dug out with dirt.
Pride Plumbing was called out for a water leak underneath the building in the crawlspace. We found a leak on a copper water supply line. We cut out the leaking section of pipe and repaired it with new PEX piping and copper ProPress fittings.
Pride Plumbing was called out for sewage backing up into the home. We went underneath the home, cut the PVC drain line, used a sewer machine down through the drain line and cleared the blockage, connected the two pieces of cut drain line back together with a new Fernco coupling, and tested for leaks and proper drainage with no further issues. We inserted a camera into the drain line and it revealed multiple issues. Based on this, we provided a cost estimate to 1) trench a ditch from the house to the town sewer tap to expose and remove the outside main sewer septic drain line; 2) install a new 4-inch PVC sewer drain line (connecting it to the main drain line under the home) along with proper cleanouts and fittings per code; 3) install tracer wire in the ditch along with the new sewer drain line; and 4) backfill, tamp, and spread grass seed and straw after the work has been inspected and approved by Stanly County's Inspection Department.
Pride Plumbing was called out for a slip joint pipe having come loose underneath a kitchen sink. We used a piece of pipe, stuck it underneath an ABS cleanout on the drain line going down into the floor, and that gave us enough leverage to raise the pipe up to remove, replace, and tighten the pipe's slip-joint washer and nut.
Pride Plumbing was called out for a water leak at the base of a commercial wall-hung toilet. First, we removed the toilet's Sloan flush valve and pulled the wall-hung toilet from the wall. This is when we found that the toilet's wax ring gasket was deteriorated and causing the leak. We then cleaned the wax ring gasket off, installed a new neoprene flange gasket, and reset the wall-hung toilet. After the toilet was reinstalled, we rebuilt the Sloan flush valve. Finally, we tested for leaks and proper operation of the toilet with no further issues and caulked around the base of the toilet bowl.
Pride Plumbing came out and provided a cost estimate to 1) trench a ditch from the house to the town sewer tap to expose and remove the outside main sewer septic drain line; 2) install a new 4-inch PVC sewer drain line (connecting it to the main drain line under the home) along with proper cleanouts and fittings per code; 3) install tracer wire in the ditch along with the new sewer drain line; and 4) backfill, tamp, and spread grass seed and straw after the work has been inspected and approved by the county's Inspection Department.
Pride Plumbing came out and provided cost estimates to 1) replace a 40-gallon electric lowboy water heater with a new 40-gallon electric lowboy model; and 2) repipe and replace the water supply lines under the house in the crawlspace, going to the fixtures in the kitchen and one bathroom, and at the washing machine and water heater, with new PEX piping and fittings.
Pride Plumbing came out and installed a new GrundFOS UP15-10SU7P/TLC UP Comfort Series recirculating pump. The stainless-steel circulator with a timer, installed at the water heater, will help pull water back to be heated and recirculated. The thermostatically controlled comfort valve, installed at the farthest fixture from the water heater, will help regulate the flow from hot water line to the cold-water line.