Response from Pride Plumbing Services:
Keisha, thank you so much for your review. We truly appreciate your kind words and taking time to share your experience with us. If Pride Plumbing can serve you again, please don't hesitate to contact us - call 910-439-9598 - we are available 24/7. Pride Plumbing 205 N Main St Mt Gilead, NC 27306
Overall Experience
Quality
Price
Convenience
Pride Plumbing came out and repiped and replaced the drain lines under the house in the crawlspace, going to a) the fixtures in the kitchen (sink and dishwasher) and two bathrooms (sinks, toilets, and bathtubs/showers - replacing the toilet bowl flanges and wax ring gaskets, the bathtub/shower drains, and the P-traps underneath all the sinks, and the bathtub/shower's waste and overflow); and b) the washing machine - installing new PVC piping, fittings and supports under the house and up through the flooring for each fixture and air admittance valves inside the home where needed. We also dug down to the outside main sewer septic drain line outside at the foundation, cut into it, installed a new two-way PVC cleanout, and covered the hole we dug out.
Pride Plumbing came out and repiped and replaced the CPVC water supply lines under the house in the basement, going to the fixtures in the kitchen and two bathrooms, and at the washing machine and water heater, with new PEX piping and fittings. We also installed a new pressure reducing valve (PRV) and ball shutoff valve where the main water supply line came into the house underneath a stairwell.
Pride Plumbing was called out for a water leak at a well. Our inspection found that a PVC water line had frozen and burst at a fitting. We cut out the fitting and a short section of pipe and replaced them with new PEX piping and fittings. We provided a cost estimate to replace the well's 30/50 pump switch, pressure gauge, and pressure tank and charge the tank.
Pride Plumbing was called out for a water leak underneath a kitchen sink. Our inspection found that the sink drain's P-trap was leaking due to loose slip joint nuts. We tightened the two slip joint nuts and checked for leaks with no further issues. We provided a cost estimate to replace the P-trap and drain assembly.
Pride Plumbing was called out for sewage backing up into the building. We used a water pressure device at a manhole and cleared a blockage in the main outside sewer septic drain line. We tested multiple fixtures for proper drainage with no issues. We also inserted a camera into the drain line, and it revealed damage from roots.
Pride Plumbing was called out for a water leak in the yard. The customer had already shut the water off and dug down and uncovered the area which allowed us to see that the leak was near the water meter on a black roll main outside water supply line. We removed a ball valve and check valve and used PEX piping and fittings to reconnect them to the existing black roll supply line. We then turned the water back on and flushed debris out of the water line at an outside hose bib spigot. Finally, we checked for leaks and there weren't any.
Pride Plumbing was called out for a clogged toilet. We used a closet auger down through the toilet’s flange and cleared the blockage. We flushed the toilet several times with no further issues.
Pride Plumbing was called out for sewage backing up into the home. First, after shutting off the water, we pulled a toilet, used a sewer machine down through the toilet's flange, and cleared a blockage. Next, we used the sewer machine down through the shower's drain and cleared a second blockage. Then we removed the bathroom sink's P-trap and ran the medium sewer machine down through its drain just to ensure that it was clear. Finally, after replacing the toilet bowl's wax ring gasket and toilet bowl bolts and caps, and resetting the toilet, we turned the water back on and tested for leaks and proper drainage with no further issues.
Pride Plumbing was called out for sewage backing up into the home - whenever the washing machine would drain, it would come up into the bathtub. The customer had rerouted some of the home's drain piping onto a grey drain line and it had been happening ever since. Our inspection found that there were several problematic areas due to incorrect fittings, as well as the absence of a vent. We provided a cost estimate to install a Santee and replace 20 feet of drain line - tying into a California vent.
Pride Plumbing came out and replaced a malfunctioning 50-gallon electric Rheem lowboy water heater with a new 50-gallon electric Bradford White RE250LN6-1NCWW lowboy model. This included removing and disposing of the old water heater; installing water heater pads, the new water heater, ball water shut-off valves, PEX and stainless steel water supply lines to the water heater connectors, a brass drain valve, bleeding the air out of the water lines, ensuring that the unit’s temperature and pressure (T&P) relief valve was properly vented, wiring the water heater's electrical connections (adding a Romex connector), and setting the unit to its appropriate operating temperature. We also provided a cost estimate to pull and replace a well's submersible pump along with its 30/50 pump switch and pressure gauge and charge the well tank.
Pride Plumbing came out and performed the following work: 1) reinstalled a Master whole-house reverse osmosis (RO) water system (this included cutting the water line at the spot where it was to be mounted; mounting the water filter base; running and connecting new PEX piping inlet and outlet water supply lines to the base and the existing water lines underneath the home; adding ball water shutoff valves; installing the water filter and its housing; testing for leaks and proper operation; and clearing sediment from the fixtures inside and outside the home); and 2) replaced a non-working Trident Neptune water meter at a well.
Pride Plumbing was called out for a Standard commercial toilet that wasn't flushing properly. First, we pulled the toilet and inserted a camera down through the flange to check for a blockage, but there wasn't one. After replacing the wax ring gasket and resetting the toilet, we replaced the Sloan flush valve, closet spud and shut off. We then tested for leaks and flush with no issues.
Pride Plumbing was called out for a water supply stop underneath a bathroom sink not turning off and on. After shutting off the water, per the customer's request, we replaced the internal components of both hot and cold water supply stops. The customer then requested that we replace the hot-side cartridge on the bathroom sink faucet. After replacing the cartridge, we turned the water back on and tested for leaks with no further issues.
Pride Plumbing came out and replaced a leaking pulldown sprayer hose on a Moen kitchen sink faucet with a new customer-supplied hose.
Pride Plumbing came out and provided cost estimates to 1) repair a water leak in the yard (this would require us to dig in the yard to locate the leak, cut out the leaking section of outside main water supply line pipe, repair it with new PEX piping and fittings, and cover the area we dug up); and 2) trench a ditch from an existing water meter to the home and replace the black roll main outside water supply line with new black roll and PEX piping and fittings along with installing a new pressure reducing valve (PRV) and ball water shutoff valve at the water meter.