Response from Pride Plumbing Services:
Keisha, thank you so much for your review. We truly appreciate your kind words and taking time to share your experience with us. If Pride Plumbing can serve you again, please don't hesitate to contact us - call 910-439-9598 - we are available 24/7. Pride Plumbing 205 N Main St Mt Gilead, NC 27306
Overall Experience
Quality
Price
Convenience
Pride Plumbing came out and performed the following work: 1) in the kitchen, installed a kitchen sink and faucet, and a refrigerator ice maker; 2) in the master bathroom, installed a lavatory and faucet, toilet, and tile bathtub/shower (including the shower valve, valve handle(s), showerhead, and downspout diverter); 3) in a second bathroom, installed a toilet and bathtub/shower; 4) in the laundry room, installed a ProPlus plastic washer box and the water and drain hookups for a washing machine; 5) installed a water heater along with installing its recirculating pump under the master bathroom sink; 6) installed two outside hose bib spigots and made the water connections for an outdoor shower; 7) rerouted the sewer drain under the house for a new addition slab; and 8) made all the water and drain connections for each interior fixture to the main water and drain lines underneath the home.
Pride Plumbing came out and, after cutting an access hole in the wall, replaced a leaking cast iron drain line through the floor to under the house in the crawlspace, and to where it tied into the main sewer drain stack, with new PVC piping and fittings, connecting onto the remaining existing cast iron piping with new Fernco couplings.
Pride Plumbing came out and provided a cost estimate to replace a mop sink (this would include removing the old mop sink and mounting the new sink, the faucet, hot and cold braided above-floor stainless steel water supply lines, hot and cold supply stops (connecting them to new PEX piping coming up through the floor that has been connected to the main water supply lines underneath the home), P-trap and drain, and popup assembly).
Pride Plumbing was called out for an issue with an A.O. Smith commercial water heater. Our inspection and tests of the water heater did not find any issues.
Pride Plumbing came out to inspect and test a Zurn Wilkins 375AST reduced pressure zone (RPZ) backflow assembly. We inspected and tested the backflow, and it passed. Pride Plumbing then filed the appropriate certification paperwork with BSI and Forsyth County.
Pride Plumbing responded to a sewage backup in the home. After inspecting, we found the septic tank full. We called in our septic pumping truck, uncovered the septic tank, removed its lid, pumped it out, and cleaned the tank’s filter. Before resetting the lid and covering the tank back up, we pulled a toilet and cleared a blockage in the outside main sewer septic drain line going to the septic tank. We inserted a camera into the drain line, and it revealed multiple issues. We reset the toilet and then ensured proper drainage by flushing the toilet and running water down multiple drains for several minutes.
Pride Plumbing was called out for several toilets in the women’s bathroom not flushing correctly. Building maintenance let us know that the 2nd, 3rd & 4th toilets were having issues. We were able to turn up the 2nd & 4th toilets' Zurn flushometers and got them to flushing better. The 3rd toilet's flushometer was leaking from its vacuum breaker tube. Maintenance had overtightened the slip nut and ruined the vacuum breaker tube. We were able to replace the O-ring and the vacuum breaker and stopped the leak.
Pride Plumbing came out, dug down to and uncovered the outside main sewer septic drain line, cut into it, and installed a new two-way PVC cleanout with a cap (connecting it to the existing outside main sewer septic drain line with new PVC fittings and/or Fernco couplings).
Pride Plumbing was called out for a toilet bowl leaking at its base. We inspected and then tested the toilet by flushing it several times over a 30-minute period, but we did not see any leaks.
Pride Plumbing came out and provided a cost estimate to either rebuild a leaking three-handle bathtub/shower valve by replacing its stems, washers, seats, handles, and escutcheons or replace it with either a new Delta single-handle model or Gerber three-handle model (this would include cutting an access in the shower wall, replacing the valve along with short sections of its hot- and cold-water supply lines with new PEX piping and fittings, and adding new stems, washers, seats, handles, and escutcheons).
Pride Plumbing came out and replaced a leaking 38-gallon electric Rheem 82SV40-2 lowboy water heater with a new 38-gallon electric A.O. Smith ENLB-40 110 lowboy model. First, after disconnecting its electrical connections and inlet and outlet water lines, we removed and disposed of the old water heater. Then we installed water heater pads, the new water heater, ball water shut-off valves, PEX and stainless-steel water supply lines to the water heater connectors, a brass drain valve, and wired up the electrical connections to the new water heater (adding a Romex connector). Finally, we bled the air out of the water lines, ensured that the unit’s temperature and pressure (T&P) relief valve was properly vented, and set the unit to its appropriate operating temperature.
Pride Plumbing came out and replaced a leaking 40-gallon natural gas A.O. Smith GCR-40 400 water heater with a new 40-gallon natural gas A.O. Smith GCR-40 410 model with an atmospheric vent. This included removing and disposing of the old water heater along with its electrical wiring, venting, and gas and water supply lines; and installing the new water heater, new ball water shut-off valves, new PEX and stainless steel water supply lines and copper gas supply lines to the water heater connectors, a temperature and pressure (T&P) relief valve, a brass drain valve, atmospheric vent and ensuring the unit was properly vented, and lighting the pilot and adjusting its flame.
Pride Plumbing was called out for a clogged toilet. We used a closet auger down through the toilet’s flange and cleared the blockage. We flushed the toilet several times with no further issues.
Pride Plumbing came out and replaced a toilet with a new customer-supplied Toto model. This included draining and pulling the old toilet, inspecting and cleaning the flange, replacing the toilet bowl, toilet tank, tank to bowl gasket and bolts, seat, wax ring gasket, toilet bowl bolts, toilet bowl bolt washers, toilet bowl bolt caps, and above-floor stainless steel braided water supply line. Once installed, we tested for leaks and proper operation with no issues.
Pride Plumbing was called out for a clogged toilet. We used a closet auger down through the toilet’s flange and cleared the blockage. We flushed the toilet several times with no further issues. We also provided a cost estimate to replace the toilet with a new Gerber Viper model. This would include pulling the old toilet, inspecting/cleaning/replacing the flange, replacing the toilet bowl, toilet tank, tank to bowl gasket and bolts, seat, wax ring gasket, toilet bowl bolts, toilet bowl bolt washers, toilet bowl bolt caps, and above-floor stainless steel braided water supply line. While we were there, we cleaned a hair clog out of a bathroom sink's popup assembly.