Response from Pride Plumbing Services:
Keisha, thank you so much for your review. We truly appreciate your kind words and taking time to share your experience with us. If Pride Plumbing can serve you again, please don't hesitate to contact us - call 910-439-9598 - we are available 24/7. Pride Plumbing 205 N Main St Mt Gilead, NC 27306
Overall Experience
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Pride Plumbing was called out for sewage backing up into the home. We used a water pressure jetter device at a cleanout underneath the home and cleared a blockage in the main outside sewer septic drain line. We tested multiple fixtures for proper drainage with no issues.
Pride Plumbing came out and replaced a 40-gallon electric A.O. Smith Signature 100 water heater that wasn't producing adequate hot water with a new 40-gallon electric Rheem PROE40-M2-RH95 model. First, after disconnecting its electrical connections and inlet and outlet water lines, we removed and disposed of the old water heater. Then we installed the new water heater, ball water shut-off valves, PEX and stainless-steel water supply lines to the water heater connectors, a brass drain valve, and wired up the electrical connections to the new water heater (adding a Romex connector). Finally, we bled the air out of the water lines, ensured that the unit’s temperature and pressure (T&P) relief valve was properly vented, and set the unit to its appropriate operating temperature.
Pride Plumbing came out and delivered one Piedmont Rent-A-Jon work port-a-jon. We pumped it out and emptied, cleaned, and restocked it with toilet paper and hand sanitizer each week it was in use. (https://piedmontrentajon.us)
Pride Plumbing came out and performed the following work: 1) used an excavator to dig down in the yard to expose a defective section of the outside main sewer septic drain line that had been penetrated by roots; 2) replaced that section of sewer line with new PVC piping and fittings (installing two new 4-inch Santee's) along with installing a new PVC two-way clean out and connecting onto the existing PVC drain pipe with two new Fernco couplings; 3) tested the new piping for leaks and proper drainage; and 4) backfilled, tamped, and spread grass seed and straw after the work had been completed.
Pride Plumbing was called out to investigate the cause of a water stain on a downstairs ceiling. After gaining access into the ceiling, our inspection found that the leak was coming from a water pipe coming from a thermal expansion tank near a water heater. Per the customer's request, we turned the water off to the water heater. We also provided a cost estimate to replace a leaking outside anti-siphon hose bib spigot with a new frost-free anti-siphon model along with tying it into the existing main water supply line underneath the building with new PEX piping and fittings and adding a ball water shutoff valve.
Pride Plumbing was called out for a clogged two-compartment stainless-steel breakroom sink drain. We removed the sink drain’s P-trap and drain line going into the wall and used a sewer machine down through the drain and cleared the blockage. After reinstalling the P-trap, we ran hot water for several minutes and the sink drained as it should without any leaks.
Pride Plumbing was called out for a clogged toilet. We used a closet auger down through the toilet’s flange and cleared the blockage. We flushed the toilet several times with no further issues. Due to the age of the toilet, we provided cost estimates to replace it with either a new customer-supplied model or a Pride Plumbing supplied Gerber Viper model. This would include draining and pulling the old toilet, inspecting/cleaning/replacing the flange, replacing the toilet bowl, toilet tank, tank to bowl gasket and bolts, seat, wax ring gasket, toilet bowl bolts, toilet bowl bolt washers, toilet bowl bolt caps, and above-floor stainless steel braided water supply line.
Pride Plumbing was called out to investigate the cause of a water leak around the base of a bathtub/shower. Our inspection found that the leak was being caused by a lack of caulk around the bathtub/shower. We spoke with the customer about having caulking applied. We also provided a cost estimate to replace the shower valve with a new single-handle model with chrome trim (shower head, faucet valve handle and cover, downspout diverter, and overflow and drain covers). This would include cutting an access in the shower wall and replacing the valve along with short sections of its hot- and cold-water supply lines with new PEX piping and fittings.
Pride Plumbing was called out for a clogged toilet. We used a closet auger down through the toilet’s flange and cleared the blockage. We flushed the toilet several times with no further issues. We then inserted a camera into the drain line, and it revealed multiple issues. For this reason, we provided a cost estimate to 1) after cutting up and removing a concrete patio, trench a ditch from the house to the town sewer tap to expose and remove the outside main sewer septic drain line; 2) install a new 4-inch PVC sewer drain line (connecting it to the main drain line under the home) along with proper cleanouts and fittings per code; 3) install tracer wire in the ditch along with the new sewer drain line; and 4) backfill, tamp, and spread grass seed and straw after the work has been inspected and approved by Richmond County's Inspection Department.
Pride Plumbing was called out for a leaking ball-style shower valve that the customer had been trying to repair themselves. We removed all of the customer's parts and replaced them with new ones. We found that the valve's bushing threads weren’t working properly. We had to use the old bushing in order to hold the replacement parts in place. Once everything was installed, we turned the water back on and everything worked properly. We also provided a cost estimate to replace the shower valve with a new single-handle model with chrome trim (shower head, faucet valve handle and cover, downspout diverter, and overflow and drain covers). This would include cutting an access in the shower wall and replacing the valve along with short sections of its hot- and cold-water supply lines with new PEX piping and fittings.
Pride Plumbing was called out for sewage backing up into the home. After pulling a Gerber toilet, we used a sewer machine down through the toilet's flange and cleared the blockage. After replacing the toilet bowl's wax ring gasket, braided stainless-steel water supply line, and closet bolts, we reset the toilet, tested it, and the issue was resolved.
Pride Plumbing came out and provided a cost estimate to remove and replace an 80-gallon and a 50-gallon water heater and relocate a pressure reducing valve (PRV) from the basement to outside at the water meter.
Pride Plumbing was called out for a humming noise in the home's water pipes when no water was being used. Our inspection determined that the issue was being caused by a faulty Gerber toilet tank’s water fill valve. After shutting off the water, we drained the water from the tank, replaced the water fill valve with a new Fluidmaster PRO45B model along with its above floor braided stainless-steel water supply line. Then we turned the water back on, filled the tank, tested for leaks and proper operation, and the noise in the pipes stopped. We also provided a cost estimate to replace the toilet with a new Gerber Viper model. This would include draining and pulling the old toilet, inspecting/cleaning/replacing the flange, replacing the toilet bowl, toilet tank, flapper, water fill valve, tank to bowl gasket and bolts, seat, wax ring gasket, toilet bowl bolts, toilet bowl bolt washers, toilet bowl bolt caps, and above-floor stainless steel braided water supply line.
Pride Plumbing came out and provided a cost estimate to replace two 50-gallon American PowerFlex PVG62-50T63-3PHV propane gas water heaters with either new 50-gallon propane gas models with power vents or Navien 240A tankless models with NAVICIRC recirculation pumps. This would include removing and disposing of the old water heaters after disconnecting their electrical connections, vent lines, and gas and inlet and outlet water lines; and installing the new water heaters along with making their appropriate electrical, gas, and water connections; ensuring that the units are properly vented, lighting their pilots (if applicable); and setting them to their appropriate operating temperatures.
Pride Plumbing was called out for sewage backing up into the home. We used a water pressure jetter device at a cleanout underneath the home and cleared a blockage in the main outside sewer septic drain line. We tested multiple fixtures for proper drainage with no issues. We inserted a camera into the drain line, and it revealed a mixed material (PVC and Orangeburg) outside main sewer septic drain line and a belly where the PVC and Orangeburg connect. We provided a cost estimate to trench a ditch from the town sewer tap to the home to expose and replace the main outside sewer septic drain line with new PVC piping and fittings along with installing proper cleanouts and fittings per code.