Contacted Quality Service Today for issues we were having with two of toilets. The customer service was phenomenal from the initial call throughout the entire interactions with everyone. Will highly recommend them & will continue to use them for our needs.
Nick was very personable and explained everything that needed to be completed
Aaron was extremely professional and knowledgeable
Upon arrival to the home today the customer stated that he is going to be selling the house here in the next few weeks and was thinking about getting the kitchen faucet replaced, after going over prices and options with the customer he chose to go we’re just selling the house as is and not replacing the kitchen faucet he said he didn’t want to put any more money out of this house since he is selling it
Install 42 water meters in the apartments mechanical closets Customer is supplying the meters and we will be supplying the fittings and pipe to install them We will have to drain down the building and turn off the power to each water heater and then cut in the valves We are not responsible for possible sediment clogging up showerheads, faucets or toilet fill valves Upon arrival reviewed with customer work to be completed. After doing a walk-through and looking at location where water meter will be mounted in all units of 2010 building, began setting up table and started putting together water meters. While one person was putting together water meters, another one was draining two units at a time and installing the water meter in both units after draining down water heater. After water meter was installed we would restore water pressure and check for leaks. I was able to complete water meters for entire 2010 building on first day. Will return tomorrow to continue work. Upon retur
Upon arrival to the mobile home park today Adam and I completed inspection of the septic tank and Leitchfield located in the back of lot one after talking with the lot manager and talking with Terry the area manager for North Carolina and providing upfront prices and options of what we found on Waze to resolve this Terry said he will have to take this to higher powers before he can proceed
Upon arrival I was greeted by the homeowner. We discussed that I was performing the inspection for his plumbing system. He explained that he has high water bill. Properly checked all fixtures, water heater, water pressure, piping, toilets and drains. Dye tested all toilets. No leaks. Kitchen faucet has a continuous drip some times if it doesn’t fully shut off. Recommend replacing kitchen faucet to alleviate water loss and usage. Checked all bathroom sinks, tubs and showers for functionality and leaks. No issues at this time. Provided options for things that were noticed today. Recommend to homeowner to have town of Elon come and verify meter is working properly. Water pressure at home is 70psi.
Upon arrival I spoke with the customer and she explained to me that they just had the tank pumped a few months ago and that the tank is backing up again. After further evaluation I then gave an upfront option and price on pumping up to 1000 gallons. Once gaining signature approval I then began to expose the septic tank lids and pump the tank clean and clear of any liquids or solids. After pumping the tank I made the customer aware that the drain field was not working properly and that we could have the camera and sewer specialists come out Wednesday afternoon to further assess the situation and provide upfront options and pricing on fixing the issue. After completion of the job I cleaned up all tools and materials. - pump up to 1000 gallons
Upon arrival to the home the homeowner made me aware that they were having an issue with the master bathroom toilet leaking around the tank. After further diagnosis I came to the conclusion that it was indeed leaking from the tank. I’ve been proceeded to give the homeowner upfront pricing and options to get the issue fixed today. The homeowner has decided to wait for now and talk with her husband about which option is best for them.
Cut waterline at meter after ball valve And cap at vapor barrier Cut drain line above structural railing and after clean out in preparation for move of mobile home On today’s visit the customer made me aware that they were going to be moving the mobile home today and we’re in need of cutting the drop for the drain line above railings underneath mobile home As well as cutting and capping the waterline above railing so that transport is as easy as possible. So I gave the customer an upfront price for those items they wished for me to proceed so I cut the 3 inch ABS drain drop above railing underneath mobile home as well as cut right before the drain line enters the ground and remove piping. I turned the ball valve off at the meter and cut and cap the waterline above railing underneath mobile home. Once the mobile home has been re-set on the new property we will return There and give upfront pricing to reconnect main drain line as well as main waterline Nick pleasants Elon,nc
-De-winterize home/run all fixtures/flush all toilets/Restore Power to well pump and water heater. Double check for any issues that arise and any other issues at that time I will provide upfront pricing -One year Service plan Upon today’s visit, the customer made me aware that she had recently purchased this home. It was winterized by the previous owners and in need of de-winterizing and restoring water to the home. At this time I gave the customer multiple options and upfront pricing and the customer has decided for me to proceed with de-winterizing the home, which included many flushes on each toilet, running all fixtures, bleeding out the hot water lines and restoring power to the water heater. I made the customer aware where the breakers for the pumps power and emergency shut off for whole home and water heater. After running all fixtures and bleeding out the lines, I turned on the water heater and I also found it to be functioning properly. I found that the whole tub would not t
On today’s visit the customer made me aware that he has had multiple issues with mainline stoppages since he moved in two months ago. The customer did have another company out here one month ago they claims they camera the line and ran into an obstruction that was possibly a backflow preventer. After that was performed the situation slightly improved but when the customer returned home and did a large load of laundry The water then again backed up. While I was on site approved looking for a backflow preventer with no luck but we did run a large load of laundry and there was definitely a slight back up at the clean out in front of garage. There is a floor clean out in the garage as well as a clean out behind the laundry sink. I will be sending our sewer specialist to camera the line as a courtesy to determine what the actual issue is. After all information is gathered with the sewer camera we will be able to provide multiple options and upfront pricing to resolve this issue for the cust
Perform Replace Fill Valve on Two Toilets Does Not Include Additional Warranty Arrived today to install 2 fill valves. One in the downstairs half bathroom and the other in the upstairs master bathroom. I previously came out and gave estimates on possibly installing customer supplied toilets or just repairing the toilets for the mean time. After replacing both fill valves, I checked for leaks and didn’t observe any at this time. I ensured the fill valve stopped at the premarked volume in the tank based off Gerber’s specifications. I flushed both toilets 3 times each and both were functioning properly when I left.
Install 42 water meters in the apartments mechanical closets Customer is supplying the meters and we will be supplying the fittings and pipe to install them We will have to drain down the building and turn off the power to each water heater and then cut in the valves We are not responsible for possible sediment clogging up showerheads, faucets or toilet fill valves Customer will contact us once they get the meters in and then we will return to install them.
After arriving to the home, the homeowner made me aware of 2 toilets that were running and needed fill valves. The homeowner had another plumber come out this morning, but wanted a second opinion. The home is approximately 6 years old, and the toilets are the original Gerber toilets. I made her aware that these are builders grade toilet and typically don’t do well as far as component quality and also flush strength. The toilet in the downstairs half bathroom and upstairs master bathroom are having this issue. I checked the pressure on the whole house to ensure it was within an appropriate pressure range, I read 50psi which is acceptable. I gave options with upfront pricing, and at this time, the homeowner would like the estimates emailed to her, and to discuss with her fiancé these evening, I will follow up tomorrow morning with a phone call to schedule further work.
On today’s visit customer made us aware he would like us to rough in a washer box, vanity, shower and install new waterline for toilet. All of these roughed in items include waterlines and drain line attachment. All lines will be capped to enable further work by the contractor Nick pleasants Elon,nc
Dispatch for diagnosis and repair options We were called out because customer has drain flies, and was wondering if this could be related to the plumbing system. We looked over the home’s drains, and checked for water flow, and everything seems okay. The home has a clean out by the right side of the yard. We offered the homeowner a diagnosis by means of a smoke test. At this point we did not perform any work. A dispatch fee was paid via credit card.
Upon arrival to the home the customer stated he was going to get quotes on getting a waterline installed from the road to the home. After talking with the water department and the homeowner, I provided him upfront pricing and options to go with. The homeowner thought the price was a little hard so after talking with Adam and giving him a discount he informed me that he was getting other quotes from other companies and possibly just going to do the work himself seeing how he does plumbing at work and trying to save some money due to the county charging him $4000 for just the meter