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You guys installed our water heater some months ago. The flue pipe shifted and we had potential Carbon Monoxide leak. QST dispatched help immediately, and the tech was, once again, perfect! Pipe secured, problem solved, life can go on! Thanks Again!
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Excellent service provided by Nick. Professional, knowledgeable and friendly. He diagnosed the issues and got an action plan in place and fixed the issues at hand !
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Nick was very nice and professional. He checked the old unit and suggested an upgrade based on our usage. He tested the new unit checking for water leaks and thoroughly cleaned up after himself. Also Jennifer made a good impression while scheduling the appointment. Quality employees! Nick also is a good salesman.
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The technician was very knowledgeable. He explained everything to me and gave me a serious of options to chose from as well as the costs of each option.
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Contacted Quality Service Today for issues we were having with two of toilets. The customer service was phenomenal from the initial call throughout the entire interactions with everyone. Will highly recommend them & will continue to use them for our needs.
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we had a flooding washing machine on a late Friday afternoon. Grateful that he came as quick as he did and got the water shut off. The faucet was very hard to turn for us.
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Jeremy was very professional and did a great job. Will definitely recommend to other potential customers.
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From first call I was not just a number. The technician Jeremy was very experienced, genuinely friendly, very reliable. I would use them again when needed
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Aris and his team were polite, professional, and efficient!
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Nathan was very knowledgeable, patient and personable. Very happy with quick turn around time for scheduling.
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Upon arrival I spoke with the service technician from Nugent plumbing, He explained to me the issue they were having and that they needed to lift station pumped before they could begin their work, I then gave an upfront option and price, after signature approval i then began to pump the lift station, after pumping the lift station empty I then made sure customer was satisfied and cleaned up all tools and materials. Pump lift station
Upon arrival to the home the customer stated that he would like to get a couple quotes on a couple different things since they just moved down here from New York after taking a look at everything and providing upfront prices and options for the customer, he asked me if I could send these quotes to his email so that him and his wife can check the The quotes out when she gets off of work we exchange phone number so if they have any questions they can call me or text me with those questions, we will be doing a follow up call with him later in the week if he does not call me before then, they were interested in doing a financing option once they make a decision on what all they want to get done
Upon arrival customer made me aware they were looking to install a septic system and a well pump system. At this time the lot has not been cleared. I have given the customer guidance on how to start the process which consists of going to Alamance county environmental health and applying for a septic improvement permit. Then the county will see if the soil perks and take a soil sample and then the town will issue paperwork of what materials/systems need to be in place. The customer will need to make sure all construction dues are paid and then the town will issue the actual permit. Also there needs to be concrete plans for location of home and number of bedrooms. Once all of these items have been obtained I will be able to return and give the customer a proper estimate Nick pleasants Mebane,nc
-replace right side basket strainer with standard Chrome 90 day parts and labor warranty Upon arrival customer explained that he found that right hand side of sink leaked while being used I found that garbage disposal was disconnected and setting to the side home owner stated that it was don by previous home owner also found that basket strainer that was installed when it was removed was extremely loss after giving multiple options customer decided to have the strainer removed cleaned and reinstalled after removing I found that threads were messed up to the point the nut would just fall on made customer aware of issue and with approval I replaced with standard Crome basket strain after installed tested and found no leaks
Upon arrival inspected copper piping that we were going to relocate into wall and stub out for kitchen sink. Copper pipe was bent and dinged up, called Adam and let him know I did not think I would be able to make connection to it. Talked to customer and let him know that we would have to regroup and come up with a different game plan. Will talk to Adam in the morning to discuss options for repair. Pana rival to the house today I talked with the homeowner on relocating the waterlines for the kitchen sink, after talking with the homeowner and informing him that we would have to run up and over the attic and back down into the home I provided him upfront price which he was OK with and will be returning to this work tomorrow we will cut off the waterlines and fill the holes with silicone in the kitchen slab floor after that we will run new pecks waterlines up to the wall in the kitchen into the attic, after that we would go from the attic over to the wall that connects to the crawlspace
Remove non working “water logged” pressure tank, and install new 20 gallon pressure tank Replace brass tee, and install new pressure switch and gauge, and rewire new electrical components Remove old hose bibs from front, and rear of home Install 8” frost proof hose bibs Secure to brick foundation by using anchors and screws 1 year “can’t write a check” warranty We were called out to give pricing for replacing two hose bibs, which were leaking, and to diagnose an issue the home was having with its water supply where the pressure seemed to be going up and down rapidly. After talking with the customer more, and looking over the area, we determined that the water pressure issue was due to the pressure tank being ‘water logged’ and thus no longer performing its intended function. This was causing the pressure switch to open and close rapidly, which was then causing the well pump to turn on and off. After explaining our findings to the customer, we provided 3 options for repair. Ultima
-replace 50 gallon natural gas water heater on second floor in closet with new expansion tank -install auto flood stop device to prevent damage -install two Kohler highline elongated toilets one in master bath and one and downstairs bath -three year equipment service plan Return and install 8/4/22 -drain and removed 50 gallon natural gas water heater -installed new 50 gallon water heater -install new thermal expansion tank -installed new flood stop valve -removed upstairs master bathroom toilet -installed new master bath toilet with elongated and Comfort height Koehler -removed down stairs hall bathroom toilet -installed new elongated comfort height Koehler -replace supply line on both toilets -cut off and Extended waterline with new street stop at both toilets -replaced Moen cartridge in tub shower valve in downstairs hall bathroom -after leaving home had to return and replace Moen shower valve cartridge second time for bad factory Part
Upon arrival I spoke with Mahala about the work that they needed done, after evaluation of the work and then gave up front options and pricing on pumping out, moving and hooking up the existing bladder for the jobsite trailer, At this time I am awaiting for the owner Ben Strope to contact me so that we can get the work moving forward.
Shut off water and drain system, and remove the existing fill valve Install new fill valve, and adjust for proper water level Test system to ensure that flush valve assembly and flapper are positioned correctly for flush handle - reposition if necessary Inspect other components at time of repair and offer upfront pricing for any other necessary repairs 90 day warranty We were called out to look at replacing a fill valve in a toilet. The customer stated that he installed it himself, and it would not stop filling at times. After looking over the area, we saw that he had purchased an automatic fill valve, and although he installed it correctly, it was not balanced for the flush assembly in the toilet. The two components were working against each other, and causing the fill valve to stay open constantly instead of shutting off after filling. We also checked the pressure to the home to make sure that excess pressure didn’t cause the unit to fail. The pressure was at 60psi, however one
Upon arrival customer stated that she was getting hot water out of hose bib. Went in crawl space and inspected the whole water line. Found hose bib was tied into hot water line. Transitioned hose bib line to cold line. Tested, working properly.
Upon arrival customer explained that he had a leak in area we performed a repair. The customer showed me to the leak in the basement. After investigating, I found that it was on compression fitting. After turning the water off to home l loosened the fitting and sealed with pipe dope. Once done I retightened the fitting and turned water back on. I sat with the fitting for 15 minutes to ensure that it was no longer leaking.
Attempt to clear the main line from the crawl space through a clean out This also includes the trip for our drain specialist to come and inspect all the drains Upon arrival to the home I was made aware that a toilet was clogged and the other drains were gurgling. Upon further diagnosis I came to the conclusion that it was a mainline stoppage. I proceeded to give the homeowner upfront prices and options, the homeowner decided to have me go ahead and do the work I was able to clear the mainline stoppage from a clean out under the home. Everything is flowing at this time but this is just a temporary fix. The office will call in the morning about scheduling for our drain specialist to come out.
-replace 1/2hp well pump at 120ft -replace well seal -replace well head tee -replace well head barb fittings -replace well head boiler drain -shock well to prevent bacteria growth 5 year manufacturing warranty on pump 1 year parts and labor warranty with Quality Service today Upon arrival I spoke with customer and made her aware of the process and insured her after we have pump out I will provide upfront pricing for r replacement After pulling pump at 120ft I found that the pump wasn’t properly grounded ground wire going to pump was to small and it looked as if it was added made customer aware that it is possible Lightning hit pump also made customer aware that well seal was broken and would need to be replaced provided customer with with 3 options and with her approval I replaced 1/2hp well pump along with new well seal Tee boiler drain and vent after seating pump back in ground shocked well to prevent bacteria growth may smell chlorine up to three days Recommend having wire
-install customer supplied dishwasher -install customer supplied kitchen sink faucet -re-drain under kitchen sink with new Studer vent and tubular waste piping/dishwasher tailpiece/basket strainer -install emergency shut off valve on hot side under kitchen sink to accommodate dishwasher -flush tankless water heater as a courtesy to existing customer On today’s visit the customer has finally gotten her countertops installed and was looking to have the new customer supplied kitchen sink touch faucet/all new drainage under kitchen sink with basket strainer and Studor vent/customer supplied dishwasher. The electrical underneath kitchen sink is no longer active and I will not be a garbage disposal installed. On the dishwasher installation the Bosch plug kit will be removed and the new dishwasher will be hardwired properly. Nick pleasants Chapel hill,nc Upon arrival turned water off to tankless water heater and started the descaling process. While tankless heater was descaling, proceede
Upon arrival to the home the customer stated that they wanted to get a new vanity installed in the master bathroom as well as getting a freestanding tub installed, after providing upfront prices and options for the customer they chose to go with getting both things installed, we will return on Monday to perform this work and I will come out here and get the install team started on this job Monday morning