Overall Experience
Quality
Price
Convenience
Chris was awesome. Very respectful and explained everything thoroughly. Could not be happier!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Technician was great. Presented me with several options. No high pressure sales to pick any certain option. Work was done in a timely manner. Everything was done within the time estimate given. No complaints.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great job done quickly, clean, and good advice on future potential issues. Only gave 4 stars on pricing because didn't have a chance to compare, and we'd all like lower prices!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival customer made me aware she had multiple toilets running intermittently customer had made some repairs prior and appeared to be working but are growing tired of these toilets so I gave her multiple options and upfront pricing and at this time she’s going to purchase her own toilets over the weekend call us Monday for scheduling so that we can complete the job once the job is complete the $49 dispatch fee will be credited back to her Nick pleasants Meban,nc
Includes: -replacement of ultraviolet lamp and light ballast Includes: -installation of customer supplied widespread kitchen faucet After arriving to the home to perform previously discussed work I proceeded by replacing the ultraviolet light lamp and ballast in the well house located on the rear of the property followed by removing the existing three-piece kitchen faucet and installing a new customer supplied fixture, after returning water to the fixture and cleaning the work area everything is functioning properly and free of failure
Balance spool replacement Upon arrival on first visit I gave the customer multiple options and upfront pricing and due the young age she chose to locate pro flow cartridge with t and s cartridge in it We were successful in finding a part and in return visit we install the part and test it thoroughly and now everything is functioning properly Nick pleasants Apex,nc
Customer is goin to get up the money and requested me and David to come back and resolve this issue
Supplied pricing on installation of new non-existing sewer to General contractor, contractor is going to bring numbers to development owner before moving forward with work
Upon arrival we found that the customers crawlspace was severely flooded due to a 40 gallon electric lowboy water heater leaking heavily at this time we turn the water off to the heater to stop the leak and then I provided the customer with multiple options and upfront pricing he is having fraudulent account issues and will let us know when we can proceed with the work Nick pleasants Graham,nc
dispatch fee waived, actual problem is with the neighbor
Installing a 50 gallon medium water heater inside of a closet located directly in the hallway coming from the front door After providing upfront pricing and options to the customer he chose to go with just installing a 50 gallon medium water heater inside of the closet
This option includes digging up yard and locating waterline only does not include price to repair line once long is exposed and we know what kind of pipe it is we will provide upfront price to repair leak is on the hill made customer aware of that being that leak is on a hill it is hard to say were leak is so we cannot say how big of a hole we will be digging possibly in flower bed Quality Service Today will not be responsible for rebuilding flower bed or landscaping 811 locate request has been put and customer has paid 25% down will return when all underground utilities has been marked Return today 7/22/21 and repair water line We originally thought that waterline was leaking roughly 30 foot away from home due to paddling in the yard customer agreed to have us come out with excavator and dig lineup and repair while we were waiting on811 locate Customer decided to have a leak locators come out and locate leak I found a late write a foundation wall adjusted price to repair customer
Performed camera inspection of main sewer line revealing cast iron drain line is experiencing severe belly rot, provided for upfront prices for replacement of the sewer line, homeowner need some time to budget solutions before moving forward with work
Performed camera inspection and a main sewer line leading to septic tank, will be emailing video inspection to homeowner and discussing findings before creating an offering upfront pricing for solutions, after discussion with the homeowner and verifying placement possibilities for city tap I have emailed two upfront prices for installation of a new sewer main as well as collapsing the existing septic system, will be touching base with the homeowner moving forward
Flush tank water heater Flushed tank water heater we scheduled on last visit After water heater was flushed we made sure there were no leaks and the water heater was refilled and reheating the water Nick pleasants Mebane,nc
Replace master bathroom toilet with Koehler highline with new wax ring and flange bolts same as in mother in-law sweet Remove UV light in crawl space and install new UV light with service valves Current UV light doesn’t seem to be working and was there when customer purchased home so she isn’t sure when the bulb was replaced last if ever Return today 7/21/21 and replaced toilet in master bathroom and in mother in-law sweet at both toilets when home was built they installed water line right behind the toilet so had to move water line at both toilets over 6 inches so toilet would fit with larger base installed new shut offs as well no charge to customer after both toilets was installed and found no leaks caulked around base of toilet and made customer aware not to use for 3 hours we then went into crawlspace and installed new UV light and removed old one mounted new UV light to concrete pillar found no leaks after water was back on made customer aware bulb is to be replaced one
Lead field manager went to assess situation after previous technicians trip. After speaking with the customer a refund of $65 was issued and customer is satisfied.
After arriving to the home Owner expressed that her tankless water heater is leaking, after verifying the leak is coming from the heat exchanger and that the unit is old enough where replacement parts are not available anymore I provided upfront pricing for replacement of the unit, the homeowner is retrieving one more estimate before moving forward with work