The technician did a terrific job. The problem is we ended up buying a toilet for almost $3000 believing it was $300. He did. It communicate the prices and labor very well. We would never voluntarily buy a toilet for more than $300. That was a very big hit on our finances at a time we are struggling.
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Job done promptly and professionally. Price same at job end as was quoted.
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Had issues with toilet leaking. House less than 2 years old! Turns out the cement floor is not even close to level. Nathan explained how he would fix it, then suggested an alternative for me to try. Thanks Nathan!
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I thought the service was excellent. I do believe that it was very expensive but he did come out on a Sunday.
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very polite and professional asset to the company !!!!!!!!!!!!!!!!!!!!!!!
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Nathan Key was very polite and professional asset to the company !!!!!!!!!!!!!!!
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Upon arrival spoke with customer about rather if it was possible to add a bathroom on the left side of home (original part) made customer aware that it was possible to add a bathroom but would depend on how everything is going to be done on how the plumbing would be done customer will be calling us back after architect and contractor go over everything determine on how it need to be done and draws up the blue prints
After arriving to the home, the homeowners made me aware of a project they wanted to perform. They are looking to upgrade their current shower, in the master bathroom. There is currently a 36†x 36†builders grade shower surround in place. They are wanting to put in place a tile shower, with either a fiberglass pan or tile base. I made them aware that we do not perform the tile work, but we will perform the necessary work to rough in the water lines and drain line, and do the trim work once the tile was set. I gave the homeowner estimates to perform the work with upfront pricing. The homeowners are currently receiving multiple estimates, and are wanting to weigh their options before moving forward with work.
After arriving to the property I discussed the tracks in the yard from the equipment used to previously replace the homeowners main sewer line, after discussion with the homeowner she is understanding that the tracks will naturally correct themselves overtime with weather, we have also smoothed out any large indentions in the yard at this time
After arriving to the property the homeowner made me aware that he is getting multiple estimates to take out a 58 inch one piece tub surround and install a walk-in shower, after assessment of the situation I have provided multiple upfront prices for the renovation and homeowner will be in touch when and if ready to schedule work
After arriving at the home, the homeowner made me aware of a toilet not flushing correctly. The toilet is located in a hallway bathroom. It’s a Kohler toilet, with a Kohler tower flush valve. The toilet is approximately 4 years old. The issue was that the water would splash up when they would flush the toilet. I was unable to recreate the issue. The homeowners made me aware that Nick came out approximately a year ago and did a rebuild on the toilet. The home is on a public water source, and public sewer service. I ran water for 10 minutes, and flushed the toilet several times to verify there was not a slow drain/stoppage. Everything drained properly. I checked the water pressure at an outside hose bib, the reading was at 70psi. The toilet was operating normally when I left.
After performing camera inspection of main sewer line shoreline on the exterior of the foundation is in proper condition without failure isolating the issue two within the drain lines underneath the home, due to space constraints I will be returning on Monday afternoon with a smaller individual to gather pictures and videos of the drain line underneath the home and provide upfront pricing for solutions at that time After returning to the home with a smaller individual who is able to obtain pictures of all the drain lines underneath the home and identify a couple of problem areas as well as offer multiple upfront prices for various repairs and renovations, the homeowner currently is going to take some time to review the options as well as budgeting options and reach back out when ready to schedule work
Main line stoppage between home and septic tank run sewer machine to clear to clear stoppage Ran sewer machine out to next clean out roughly 20ft out hit what felt like a compacted blockage continued running cable out past next clean out her custom go in and flush toilet while I was running and everything finally broke free after it broke free ran cable all the way back in had customer go in and flush everything and run water and everything continue to flow with no issues system is less than a year old customer is going to have contractor that had it installed take a look at it when he returns to home for other work
Run sewer cable into line from clean out in basement to clear stoppage after line is clear will have our sewer specialist come to camera line to insure the line is at that time he provide options for any repairs that may be needed Ran sewer machine in clean out in crawl space could fill any restrictions in cable but water did go down had customer flush toilets while I watched and water came up then went down I highly recommend bringing Jetter out to insure line is flowing what I can see in crawlspace is pvc then connects to cast iron and goes into ground 20ft before going out home tried finding it in the yard but had no luck looking at home from rd water meter is off set to the right about 30 to 40 ft not sure if sewer line goes that way or not
After arriving at the home, the homeowner made me aware that he had no hot water/very little hot water. He went to check his Electric Water Heater in the crawlspace. The Lower Element and Thermostat had signs of burning and corrosion. The Water Heater is approximately 12 years old. It’s size is 46 Gallons. We discussed about how replacing the Lower Element and Thermostat was not likely to work, due to the corrosion, and poor state of that area of the Water Heater. I gave 4 Estimates with upfront pricing. In conclusion, the homeowner wants to wait before making a decision, and he will reach back out when he is ready to continue work.
Upon arrival to the home, the homeowner made me aware that his toilet flange was broken. He was doing some work on his toilet and noticed that there was a large crack in his flange, causing the toilet to leak from the base. I gave him multiple options with upfront pricing, in which he needed to speak with his wife, and check with another company before he got back to us. He will contact us as soon as he can.
Install tub shower valve, customer supplied. Sheetrock/ tile repair not included, warranty by others. On this visit I installed A customer supplied Delta shower valve in the master bath after the installation customer And I tested thoroughly And I tested thoroughly,90 day labor warranty and valve warranty by manufacturer Nick pleasants Efland,nc
After arriving to the property to assess the water treatment system installed by us underneath the kitchen sink just a couple of months ago I observed a retaining nut holding a reverse osmosis faucet to the countertop to have come loose allowing the washer to fall out and the faucet to be pulled through the hole in the countertop, at this time I resecured the faucet to the countertop and everything is functioning properly as it should
Run sewer machine into floor drain in women bathroom to clear With approval I ran small hand healed down floor drain struggled at first getting it to go though but able to do so after water went down pulled cable back and looked inside drain and found rocks and concrete in drain pulled out all that I could see made assistant manager aware of issue and let him know if problem comes back may have to bust up concrete floor to replace trap and wouldn’t know if any more needed to be replaced until trap is cut out
After arriving at the home, the homeowner made me aware of a high water bill. This has been occurring for the past 3 months. The first 2 months were doubled in cost than usual. This past month was tripled in cost. The home is approximately 5 years old. The whole house pressure was at 60psi, the Pressure Regulating Valve and Whole House Shutoff are located in the Garage. I turned off the Whole House Shutoff, and verified no water was being supplied to the home. I went back to the meter and observed the rate of the leak. At 1 minute, .4 gallons of water usage was registered, then the following: 1.8 gallons at 5 minutes, 4.5 gallons at 13 minutes, 9.8 gallons at 28 minutes, and 13.2 gallons at 38 minutes. The leak is occurring between the meter and the Whole House Shutoff. I gave 4 Solutions with upfront pricing. At this time, the homeowner needs to consult with his wife before continuing. Discussed about financing if interested.
Install 4" Lav faucet On this visit I replaced the downstairs lavatory faucet in center bathroom with a 2 handle delta faucet as well as replaced pop-up assembly and new supply lines. After that Work was complete i tested thoroughly and now everything is functioning properly with no leakage from any item underneath cabinet. Customer chose to leave the kitchen sink faucet as is and not replace at this time. After work was completed downstairs I turned the valves back off and left them the way that I found them. Nick pleasants Chapel hill,nc