I also called the company and gave this feedback. I've been a customer for some time. First the technician was awesome. Good, quality work. wore slip on's when entering house. Did a really good job. My issue is with the pricing. Tech was here for approx. 1 hr. Checked hose bid in garage and replaced some "guts" to a leaking faucet in master tub. Parts could not have been more than $20. my bill was around $260. That is crazy. This includes the $69 discount for points and, I believe, a 10% discount. Without that, it would have been approx. $100 more. This will cause me to look elsewhere for service.
Response from Pronto Plumbing:
Jesse, thanks for giving us a call and also for taking the time to leave us this review. Your feedback does go a long way in our process making, and how we ensure our customers have an excellent experience. Thank you again for taking the time to speak with us, we appreciate it!
