Norris came to work on our toilet. We have a power flush that wasn’t working. A plumber yesterday told us it wasn’t clogged, but broken. So we researched and found Taylor Group. When Norris looked at our toilet, he said he didn’t feel it was broken, but clogged down in the pipes of the toilet itself. He brought his snake and worked on it and we now have a working toilet. He also told us that if we have continued issues, we should call and he and another tech will return and they will unseat the toilet and look at it from underneath. Norris is amazing - friendly and knowledgeable!