We were given a free evaluation of our options for a new boiler. Norris is helpful, answering questions about our boiler and our need for a replacement. He explained about our vent system, and how to consider replacing it all at once, or in parts. Very knowledgeable, understanding of our old heating duct system, and explaining the options of what would need to be done for a new boiler/ hot water heater etc. Very polite and friendly. Now he will submit the information to get us the pricing information for a new boiler.