When I called for service on a broken pool light, Select Pools told me pretty much what to expect, barring any complications, and when to expect their service man. I believe the repairman's name was Jason. Jason was competent, knowledgeable, clean appearance, and very helpful and friendly; you couldn't ask for better from a company. This is the second time we have used Select Pools, and we plan to continue for as long as we have a pool.