Gary is thorough, explains situation, obviously troubleshoots properly
Arrived at location on 1/20/23 - Upon arrival I had Bryan show me where the walk in is. I first thought the call was for a frozen evaporator, however they advised me that they shut the unit off at the breaker because it was freezing their wine bottles and other product inside. Box was at 25. I checked the thermostat and found it wasn’t sending anything to the unit. Removed old thermostat and installed new one. Powered unit back on and set the thermostat for 38 degrees. Watched unit satisfy and made sure temperature reading was accurate. Unit is working properly at this time.
Arrived at location on 1/19/23 - Went over unit found drain box vent pipe leaking. Tightened clamps. Cavity vent showed signs of previous leaking. Tightened clamps. Found door drip tray vent clogged. Unclogged. Ran unit through clean cycles and steam. Adjusted doors latch on top and bottom ovens for better seal. Could not find any more leaks.
Arrived at location on 1/5/23 - Found capacitor for motor needs replaced. Obtained and replaced. Also needs door switch. Jumped out for now will order and return. Returned to location on 1/9/23 - Replaced door switch. Tested. Sys ops ok.
Arrived at location on 11/9/22 - Found every time thermostat cycles temperature keeps going up till high limit trips. Spoke with Joe at cecilware is sending out new thermostat under warranty . Will return when part arrives. Returned to location on 11/22/22 - Replaced thermostat with imperial thermostat and adapter fitting. Tested. Sys ops ok.
Arrived at location on 11/25/22 - Arrived on site and spoke to manager on duty. Noticed that the burners will go down tremendously when one burner is lit at a time. In the back I found out the gas regulator was bad. Replaced regulator and tested unit. It was good.
Arrived at location on 5/31/22 - Found wire broke. Stripped back and replaced terminal. Tested. Sys ops ok.
Arrived at location on 5/4/22 - Manager said they got the water leak fixed but they want us to clean the ice machine but I had no cleaner on my truck. Need to return to clean the machine. Returned to location on 5/5/22 - To clean ice machine. I turned off ice machine and removed all parts from water side of unit and cleaned and sanitized them along with the inside of the unit and reinstalled all parts. Ran a cleaning cycle on unit and let it produce two batches of ice. Unit is running properly as of now.
Arrived at location on 3/9/22 - Found that the striker plate was missing on the right hand side. I also found that the door roller springs were tight. Will order. Returned to location on 3/11/22 - Replaced both strike plates and right roller. Tested, sys ops ok.
Arrived at location on 2/4/22 - Found chain on door chain assembly broke. Removed for now and got unit up and running. Will order and return. Returned to location on 2/10/22 - Replaced turnbuckle assembly. Adjusted and tested Sys ops ok.
Arrived at location on 1/21/22 - Unit being used upon arrival. Reported tripped twice earlier intermittently. Last time was about 4 hours ago. From what Hatco told us last time seems like thermostat may be sticking intermittently will order and return. Returned to location on 2/3/22 - Replaced thermostat. Set to cycle between 180 and 190. Tested. Sys ops ok.
Arrived at location on 1/28/22 - The gasket was not working properly. Inspected the unit and determined it needed to be repaired rather than replaced. Performed replacement of gasket and ensured they're working properly at this time.
Arrived at location on 12/3/21 - Replaced element, ready thermostat, hi limit, and contactor. Ran unit and found heating prematurely. Found long probe bad. Drain valve not opening and unit over pressurizing. Jumped long probe to middle probe. Now not heating prematurely. This will get customer by while parts are ordered. Spoke to Ben and will send quote to Jenseen for drain valve, probe, and pressure switch.
Found STC Refrigerated Display Case unit at 65°. Evap fans and condenser fans were working but compressor was extremely hot and not working. Removed compressor blanket and removed power cover. found open windings on two windings. compressor will need to be replaced. customer is requesting a quote.
Removed Reach-In Cooler compressor then replaced with new compressor. Cap tube is wide open and not needing replaced at this time. Unit came down to 34° and running well.
Checked out Vulcan Oven unit and found that the thermocouple was burnt out. installed new thermocouple and checked operation. unit heated up to 350 degrees. all operation okay.