The tech sent out to the property was very helpful and knowledgeable.
Response from K&D Factory Service Inc.:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Very professional. Always willing to go the extra mile to perform the work and take care of the customer.
Response from K&D Factory Service Inc.:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Service Technician did an excellent job performing service on our convection and pizza ovens. He was timely and respectful with staff and adaptable to our schedule to service went not in use.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
great service and responded fast. bit pricy
Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us such an amazing rating.
Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Great service and on time
Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Tech showed up went over the issues we were having. Was able to correct one concern, but needed to order parts for the second issue. Parts were ordered while on site, and they were back in a very timely manner to make the repairs.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
The service person that works on my pizza ovens is a true professional! Prior to owning a restaurant I was the service manager of a 100 person service department… And I can tell you this man is a rare find!
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall we feel your price of replacing a $13.63 thermocouple to be ridiculous. $120/hr. travel time? Know gas and some expenses have gone up but this is very high. We have no service companies that charge us anything near that. Don't understand why your travel time is marked 3/23 when the job was done on the 24th. Then you charge mileage? Travel time should include all costs of getting there. We got charged twice for labor and don't understand that either. $60 for a half-hour labor and then $200 for an hour of labor - for what??? Wasn't here and hour and one-half!! All in all you charged us $364.25 total to replace a $13.63 thermocouple - outrageous!! To say the least we will never use you again and not recommend you to anyone.
We ordered a convection oven which the sales rep helped us pick out after listening to our needs. It was a little frustrating ordering as there was only one person who could help us and they were out of time. Still, though, he got back to me when he could. After ordering, we received realistic time frames and the next stpes for getting the oven installed. The oven arrived when they said it would, they scheduled isntallation immediately, showed up as scheduled, and provided a quality installation. We then had to deal with the rest of the invoice. They attempted to bill our card over the daily limit. When it declined, instead of flipping a lid, they politely contacted me and asked how to best work it out. They took extra time out of their day to bill our card over three days so we didn't have the extra step of contacting our bank to get a daily usage limit increase. What company anymore takes extra steps so a customer doesn't have to? Well the answer is K&D. Thank you to the whole K&D team!
Response from K&D Factory Service Inc.:
Thank you for your positive feedback!Thank you for sharing your kind words with us. It means the world to us and to our entire team!
We Love Bryan, he is always pleasant as well as professional and he always solves the problem!
Response from K&D Factory Service Inc.:
Thank you so much for your positive review! We will be sure to relay your kind words to Bryan
at one time you only charge once for service call for the same job now you charge for every time you come back so when they come than have to order parts than we get another charge than if that doses work than we get another charge
Response from K&D Factory Service Inc.:
Thank you for the wonderful review and for taking the time to share your feedback.
Our technician was knowledgeable, informative and extremely tolerant and helpful. Not to mention determined and Tenacious when we couldn’t find a valve.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Commercial Kitchen Appliance Repair: Addressed challenges related to difficulties in igniting the salamander broiler, significantly impacting cooking operations. Executed a precise adjustment of the ignition system to facilitate quick and reliable grill lighting, enhancing overall kitchen efficiency.
Commercial Kitchen Appliance Repair: Tackled operational issues arising from a malfunctioning heating element in the toaster oven, causing uneven toasting. Conducted a thorough repair on the heating element, guaranteeing even and consistent toasting for an improved culinary experience.
Commercial Kitchen Appliance Repair: Responded promptly to a reported malfunctioning motor in the exhaust fan, resulting in poor ventilation within the kitchen. Diagnosed the problem and efficiently replaced the exhaust fan motor, ensuring optimal and effective kitchen ventilation.
Commercial Dishwasher Tune-up: We fine-tuned a dishwasher that was having a bit of trouble with its rinse aid dispenser. A quick adjustment ensured the dishes get the TLC they deserve, with the dispenser working seamlessly to enhance the efficiency of the client’s dishwashing routine.
Commercial Rethermalizer Temperature Probe Repair. Facing issues with a malfunctioning temperature probe in a commercial rethermalizer, I replaced the probe. This ensures accurate temperature control, crucial for reheating food items.
Commercial Water Filtration System Replacement: When a coffee establishment needed a new water filtration system, I undertook the replacement. This upgrade ensures the delivery of clean and filtered water to coffee machines, maintaining the quality of brews.
Commercial Grill Drip Pan Replacement. Addressing concerns about a worn-out drip pan in a commercial grill, I replaced it. This meticulous repair ensures efficient grease collection, preserving the cleanliness of the grill.
Commercial Ice Maker Water Inlet Valve Replacement. In a bar, where a commercial ice maker's water inlet valve was leaking, I replaced the valve. This meticulous repair ensures proper water control, maintaining ice quality.
Commercial Kitchen Appliance Repair: Responding to issues with a malfunctioning water flow sensor in a commercial tea brewer, I repaired the sensor. This ensures consistent water flow, crucial for brewing quality tea.
Booster Heater Thermostat Adjustment. In a professional kitchen, where a booster heater's thermostat was causing issues, I adjusted it. This ensures precise control over water temperature, crucial for dishwashing operations.
Beer Cooler Condenser Coil Cleaning. Facing hindrances to efficiency due to dust accumulation on the condenser coils of a beer cooler, I conducted a thorough cleaning. This service ensures optimal cooling performance for beverages.
Commercial Food Warmer Element Replacement. In a catering setup, where a food warmer's heating element had burned out, I replaced the element. This crucial replacement allows the food warmer to function with uniform efficiency and precision.
Commercial Kitchen Appliance Repair: We took care of a display freezer with a wobbly door hinge. I gave it the attention it needed, ensuring a snug fit. This thoughtful repair not only guarantees a proper seal but also keeps the freezer humming along efficiently.
Commercial Kitchen Appliance Repair: Responding to concerns about inaccurate thermostat control in a tilt skillet, I executed a precise calibration. This meticulous service guarantees consistent and precise cooking temperatures.
Commercial Reach-In Refrigerator Evaporator Fan Replacement. In a retail environment, where a commercial reach-in refrigerator's evaporator fan was making noise, I replaced the fan. This ensures consistent and reliable refrigeration for perishable items.