1833 North Cameron Street
Harrisburg, PA 17103
(717) 236-9039

Local Reviews

Rated 4.3 out of 5 stars based on 104 customer reviews

Great Service

The tech sent out to the property was very helpful and knowledgeable.


Response from K&D Factory Service Inc.:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

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Great service

Very professional. Always willing to go the extra mile to perform the work and take care of the customer.


Response from K&D Factory Service Inc.:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

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Reliable and timely service

Service Technician did an excellent job performing service on our convection and pizza ovens. He was timely and respectful with staff and adaptable to our schedule to service went not in use.


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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great services

great service and responded fast. bit pricy


Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us such an amazing rating.

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Great service


Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us a 5-Star review.

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Owner

Great service and on time


Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us a 5-Star review.

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Prompt service after placing a service call !!

Tech showed up went over the issues we were having. Was able to correct one concern, but needed to order parts for the second issue. Parts were ordered while on site, and they were back in a very timely manner to make the repairs.


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Pizza oven issues

The service person that works on my pizza ovens is a true professional! Prior to owning a restaurant I was the service manager of a 100 person service department… And I can tell you this man is a rare find!


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Ridiculous price.

Overall we feel your price of replacing a $13.63 thermocouple to be ridiculous. $120/hr. travel time? Know gas and some expenses have gone up but this is very high. We have no service companies that charge us anything near that. Don't understand why your travel time is marked 3/23 when the job was done on the 24th. Then you charge mileage? Travel time should include all costs of getting there. We got charged twice for labor and don't understand that either. $60 for a half-hour labor and then $200 for an hour of labor - for what??? Wasn't here and hour and one-half!! All in all you charged us $364.25 total to replace a $13.63 thermocouple - outrageous!! To say the least we will never use you again and not recommend you to anyone.

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Ordering Equipment in Tough Times

We ordered a convection oven which the sales rep helped us pick out after listening to our needs. It was a little frustrating ordering as there was only one person who could help us and they were out of time. Still, though, he got back to me when he could. After ordering, we received realistic time frames and the next stpes for getting the oven installed. The oven arrived when they said it would, they scheduled isntallation immediately, showed up as scheduled, and provided a quality installation. We then had to deal with the rest of the invoice. They attempted to bill our card over the daily limit. When it declined, instead of flipping a lid, they politely contacted me and asked how to best work it out. They took extra time out of their day to bill our card over three days so we didn't have the extra step of contacting our bank to get a daily usage limit increase. What company anymore takes extra steps so a customer doesn't have to? Well the answer is K&D. Thank you to the whole K&D team!


Response from K&D Factory Service Inc.:

Thank you for your positive feedback!Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Service

We Love Bryan, he is always pleasant as well as professional and he always solves the problem!


Response from K&D Factory Service Inc.:

Thank you so much for your positive review! We will be sure to relay your kind words to Bryan

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prices are a little high

at one time you only charge once for service call for the same job now you charge for every time you come back so when they come than have to order parts than we get another charge than if that doses work than we get another charge


Response from K&D Factory Service Inc.:

Thank you for the wonderful review and for taking the time to share your feedback.

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Great experience

Our technician was knowledgeable, informative and extremely tolerant and helpful. Not to mention determined and Tenacious when we couldn’t find a valve.


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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great quick service


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Took some time but the end result was great!


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Job Locations

Ashley B.

Ashley B. Job Checkin

Commercial Microwave Repair. Responding to issues of inconsistent heating and prolonged cooking times in a commercial microwave, I swiftly identified a malfunctioning magnetron during a thorough inspection. To rectify this, I executed a precise replacement of the faulty magnetron. This efficient service ensures that the commercial microwave now delivers even and efficient cooking, meeting the demands of a busy kitchen with speed and precision.


Ashley B.

Ashley B. Job Checkin

Commercial Exhaust Hood Maintenance. Encountering issues with the grease trap affecting the exhaust hood's efficiency, I promptly replaced the malfunctioning grease trap with precision. This vital replacement not only ensured optimal capture and removal of grease but also enhanced the overall performance of the exhaust hood, contributing to a cleaner and healthier kitchen environment.


Ashley B.

Ashley B. Job Checkin

Commercial Salamander Repair. Responding to challenges with an ignition system failure in a client’s commercial salamander, I promptly repaired the system by replacing the ignition system. This efficient service ensured quick and reliable performance, essential for maintaining operational efficiency in the salamander.


Ashley B.

Ashley B. Job Checkin

Commercial Food Warmer Repair Service. Confronted with recurrent false alarms originating from a malfunctioning sensor, I meticulously replaced the sensor with precision. This detailed service involved a thorough diagnostic examination, identification of the faulty components, and the installation of a new sensor. The result ensured not only the elimination of false alarms but also the restoration of safe and efficient performance, vital for the food warmer's designated use.


Ashley B.

Ashley B. Job Checkin

Commercial Keg Cooler Repair Service. Addressing issues related to a malfunctioning CO2 regulator affecting functionality, I conducted essential repairs. This involved precise adjustments and replacement of the worn-out regulator. The comprehensive service ensured the keg cooler's consistent performance and preserved the quality of its operations.


Ashley B.

Ashley B. Job Checkin

Commercial Food Processor Repair. Experiencing disruptions due to a failed motor affecting production, I swiftly replaced the malfunctioning motor. This efficient service reinstated the food processor's functionality, allowing users to resume their activities without interruption.


Ashley B.

Ashley B. Job Checkin

Commercial Blast Freezer Repair Service. Tackling erratic operations caused by a malfunctioning temperature sensor in a commercial blast freezer, I applied precise measures to address the issue. This repair ensured accurate temperature control, vital for maintaining the quality of frozen food items and seamless freezer functionality.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Appliance Repair. Confronted with a decline in quality caused by a clogged pump on a client’s commercial espresso maker, I initiated a thorough cleaning process. This meticulous service revitalized the espresso machine's pump, guaranteeing a smooth and efficient extraction process and maintaining optimal functionality.


Ashley B.

Ashley B. Job Checkin

Commercial Convection Oven Repair. Addressing a challenge with inconsistent temperatures attributed to a faulty thermostat, I promptly replaced the worn-out component. This critical replacement restored precise temperature control, ensuring optimal cooking conditions for the convection oven's performance.


Ashley B.

Ashley B. Job Checkin

Commercial Hot Water Dispenser Repair. In response to inaccurate temperature control causing issues with the hot water dispenser, I executed a precise calibration of the control. This meticulous service ensured consistent and precise water temperatures, meeting the highest standards in the kitchen.


Ashley B.

Ashley B. Job Checkin

Commercial Refrigerator Repairs. Confronting issues linked to a malfunctioning evaporator fan affecting efficiency, I meticulously replaced the faulty fan. This vital replacement guaranteed the refrigerator operated with consistent efficiency and precision, preventing any disruptions in the kitchen's workflow.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repairs: Confronted with inconsistent heating attributed to a faulty unit in a commercial griddle, I executed a meticulous installation of a new unit component. This precise service rejuvenated the griddle's functionality, guaranteeing even and efficient cooking for the kitchen staff.


Ashley B.

Ashley B. Job Checkin

Commercial Oven Repairs. Faced with a malfunctioning motor in a commercial oven, I promptly replaced the faulty component. By installing a new motor, I restored the oven's essential functions, ensuring uninterrupted cooking operations for the kitchen staff.


Ashley B.

Ashley B. Job Checkin

Commercial Dishwasher Leak Repair. Confronted with a leaking commercial dishwasher, I conducted a meticulous inspection focused on pinpointing the source of the issue. Identifying and skillfully repairing damaged seals and valves, I ensured the seamless and safe operation of the dishwasher, a pivotal element in maintaining an efficient kitchen workflow.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair. Responding to a complaint about a loud compressor struggling to support an appliance efficiently, I conducted an in-depth assessment. Identifying a faulty compressor, I promptly replaced it with precision, ensuring the restoration of rapid and efficient functionality.