Our technician was knowledgeable, informative and extremely tolerant and helpful. Not to mention determined and Tenacious when we couldn’t find a valve.
Very courteous polite and knowledgeable
They have assisted me with fast and honest service
good people to work with
Arrived at location on 9/7/21 - checked over unit, had hard time getting pilot to stay lit, found thermopile only producing 330mV, replaced thermopile. Pilot is now easy to light, customer has no oil for vat, verified that the burners lit when thermostat turned on. Was unable to test thermostat but found no other issues, found the thing in burner tube is the heat spreader and is supposed to be there, confirmed unit working correctly at this time.
Arrived at location on 9/6/21 - Saute line not heating. Found water dripping on the regulator causing the vent to become corroded and blocked up. A 3/4 nat Gas regulator swapped out and now the unit lights. The water sources is a know issue that will be fixed in the future.
Arrived at location on 9/2/21 - Checked in with Chef Pete. Checked over right side kettle next to Cleveland steamers. Turned on. Low Water light stays on. Checked sight glass. No water, filled jacket with distilled water, supplied by customer. Filled to half way level in the sight glass. Turned on. Set thermostat all the way up. As per instructions, let pressure get to 5 PSI and pulled on PRV pin to release air. Repeated 4 times. Put in cold water. Pressure dropped and came to 25" Hg. Filled with more cold water and turned on to high. The PRV valve release pin is broken. Chef Pete said to replace the valve. Will obtain. Water came to a rolling boil. Chef Pete verified. Will obtain PRV and return. Returned to location on 9/7/21 - Removed old PRV and installed new. Bled air. Cooled down kettle and it pulled a vacuum. Filled kettle with water and turned on. Heated. Water is boiling. Back in service.
Arrived at location on 8/30/21 - Left side hotter than right side. Checked temp is good. Also checked flue is clean. Gas preasure at 4 in wc. Found vent holes clogged in back is for ventilation. Cleaned now ok. Also advised to remove thick aluminum in bottom and keep tin foil out fan. Operation ok at this time.
Arrived at location on 8/30/21 - went to replace switch. Wrong switch, was able to obtain one locally. Installed. Back element still not heating. Broken power switch was for front, not back. Rear power switch working properly. 118v at element, but not heating element is bad. Will order. Returned. Went to replace switch. wrong switch, was able to obtain one locally. installed.
Arrived at location on 8/27/21 - Started in back kitchen. Turned on all equipment. Checked voltage and amp draw made sure all screws and electrical were tight. Moved out to service line turned all equipment on checked voltage and amp draw.
Arrived at location on 8/31/21 - Found the pressure relief valve is bad on the booster heater. I will obtain parts and return. Found the pressure relief was leaking water all the time. I did replace the valve and checked ops. Ok ready to use.
Arrived at location on 8/27/21 - Checked thermostat and sometimes it was sticking. Replaced thermostat and checked superheat which was high. Opened txv and got superheat to 6 degrees. Also this is a keg cooler. And the alcohol got warm and takes a very long time to cool back down so unit is constantly running causing it to ice up. Let manager know I’m on call if it acts up again.
Arrived at location on 8/26/21 - Examined bottom unit. Unit lights but not proving flame. Removed burner, cleaned ignitor and flame sensor. Also replaced flame sense wire. Reassembled and tested. Unit lit and held. Waited for cycle. Checked top oven operation as well. Good to go.
Arrived at location on 8/18/21 - At location took call found gas valve knob broken. Returned to location on 8/27/21 - Installed new knob, no further issues.
Arrived at location on 8/27/21 - Checked the unit and found out that the elements on ohm were OL. I called manufacture and spoke to Mark and he confirmed that the unit parts were out of stock and were not made anymore. The unit is over 16 years old. Customer would like a quote for a new unit.
Arrived at location on 8/26/21 - Water pressure at 40 psi, drops to 20 when turned on, takes awhile to fill. Filled unit, brought up to temp, tested unit ok. Advised to raise pressure.
Arrived at location on 8/19/21 - Per Chef Sean replace the hose assy on the kettle. Will order and return. Returned to location on 8/26/21 - Arrived and customer allowed me in and made way to 3rd floor Removed the old filler hose assy and installed the new filler hose assy. Tighten down the whole faucet assy. Turn on the water and test. No leaks and filler assy works properly. In service.
Arrived at location on 8/24/21 - Upon arrival refrigeration fault light was on. Cleaned ice head and bin/dispenser. Started machine and found refrigeration and water fault lights on machine is not making ice. Put gages on system and found suction pressure over 90psi. and head pressure over 300 psi. Found hot gas valve open and has voltage to it. Pulled leads off hot gas valve and then system operated normal. Put leads back on valve and ran cycle ok. Error lights still on recommend new sensors set.
Arrived at location on 8/24/21 - Unit is a 2 door upright freezer, turned unit on and compressors came on, waited until unit got down to 40 degrees and then checked power to evaporator fans, found loose wire connection, repaired connection and fans come on. Amp draw is good on compressors and unit is dropping in temp. System is down to 10 degrees and is operating properly at this time time.