The tech sent out to the property was very helpful and knowledgeable.
Response from K&D Factory Service Inc.:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Very professional. Always willing to go the extra mile to perform the work and take care of the customer.
Response from K&D Factory Service Inc.:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Service Technician did an excellent job performing service on our convection and pizza ovens. He was timely and respectful with staff and adaptable to our schedule to service went not in use.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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great service and responded fast. bit pricy
Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us such an amazing rating.
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Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Great service and on time
Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Tech showed up went over the issues we were having. Was able to correct one concern, but needed to order parts for the second issue. Parts were ordered while on site, and they were back in a very timely manner to make the repairs.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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The service person that works on my pizza ovens is a true professional! Prior to owning a restaurant I was the service manager of a 100 person service department… And I can tell you this man is a rare find!
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Overall we feel your price of replacing a $13.63 thermocouple to be ridiculous. $120/hr. travel time? Know gas and some expenses have gone up but this is very high. We have no service companies that charge us anything near that. Don't understand why your travel time is marked 3/23 when the job was done on the 24th. Then you charge mileage? Travel time should include all costs of getting there. We got charged twice for labor and don't understand that either. $60 for a half-hour labor and then $200 for an hour of labor - for what??? Wasn't here and hour and one-half!! All in all you charged us $364.25 total to replace a $13.63 thermocouple - outrageous!! To say the least we will never use you again and not recommend you to anyone.
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We ordered a convection oven which the sales rep helped us pick out after listening to our needs. It was a little frustrating ordering as there was only one person who could help us and they were out of time. Still, though, he got back to me when he could. After ordering, we received realistic time frames and the next stpes for getting the oven installed. The oven arrived when they said it would, they scheduled isntallation immediately, showed up as scheduled, and provided a quality installation. We then had to deal with the rest of the invoice. They attempted to bill our card over the daily limit. When it declined, instead of flipping a lid, they politely contacted me and asked how to best work it out. They took extra time out of their day to bill our card over three days so we didn't have the extra step of contacting our bank to get a daily usage limit increase. What company anymore takes extra steps so a customer doesn't have to? Well the answer is K&D. Thank you to the whole K&D team!
Response from K&D Factory Service Inc.:
Thank you for your positive feedback!Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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We Love Bryan, he is always pleasant as well as professional and he always solves the problem!
Response from K&D Factory Service Inc.:
Thank you so much for your positive review! We will be sure to relay your kind words to Bryan
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at one time you only charge once for service call for the same job now you charge for every time you come back so when they come than have to order parts than we get another charge than if that doses work than we get another charge
Response from K&D Factory Service Inc.:
Thank you for the wonderful review and for taking the time to share your feedback.
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Our technician was knowledgeable, informative and extremely tolerant and helpful. Not to mention determined and Tenacious when we couldn’t find a valve.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Quality
Price
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Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Price
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Commercial Kitchen Maintenance Service: Our team conducted a comprehensive maintenance check-up on your commercial kitchen appliances, including cleaning condenser coils, examining hinges and door gaskets, replacing or cleaning filters, calibrating thermostats, inspecting compressors, maintaining spray nozzles, checking ignition systems, cleaning grease traps, and inspecting water filtration systems. This ensures optimal performance and longevity for all your equipment.
Commercial Kitchen Appliance Repair: Upon detecting leaks in an ice cream machine, I replaced the worn-out O-rings. This repair prevents product wastage and ensures continuous ice cream production.
Commercial Kitchen Equipment Maintenance: Responding to reduced airflow and odors in an exhaust hood, I cleaned the grease filters thoroughly. This maintenance task ensures proper ventilation and fire safety in the kitchen.
Commercial Kitchen Equipment Repair: Faced with leaks around the group head in an espresso machine, I replaced the worn-out gasket. This repair prevents water leaks and maintains optimal brewing pressure.
Commercial Kitchen Appliance Repair: Addressing temperature inconsistencies in food warmers, I replaced the faulty thermostats. This ensures precise temperature control, keeping food items at optimal serving temperatures.
Commercial Kitchen Equipment Repair: Responding to conveyor belt misalignment in a warewashing machine, I realigned the belt. This ensures smooth and efficient dishwashing operations, preventing jams and downtime.
Commercial Kitchen Equipment Repair: Faced with reduced water flow and quality in a water dispenser, I replaced the filters. This ensures clean and refreshing drinking water for customers and staff.
Commercial Kitchen Equipment Repair: Upon noticing difficulty in closing the door of a walk-in freezer, I adjusted the door closer mechanism. This repair ensures proper sealing and energy efficiency.
Commercial Kitchen Appliance Repair: Addressing temperature inconsistencies in a tilt skillet, I calibrated the temperature probe. This ensures accurate cooking temperatures, resulting in evenly cooked dishes.
Commercial Kitchen Equipment Maintenance: Dealing with residue buildup in tea brewer brew baskets, I cleaned and sanitized them thoroughly. This maintenance task ensures pure and flavorful tea brewing, enhancing beverage quality.
Commercial Kitchen Equipment Repair: Responding to inaccurate temperature readings in a soup kettle, I replaced the faulty thermostat. This ensures precise temperature control, keeping soups warm and ready for serving.
Commercial Kitchen Maintenance Service: Our team cleaned and cleared spray nozzles in dishwashers, ensuring efficient cleaning cycles and spotless dishes. This service included disassembling the spray arms, removing debris or buildup, and testing for proper water flow to ensure thorough cleaning of dishes and utensils.
Commercial Kitchen Appliance Repair: Faced with inadequate cooling in a salad bar refrigerated well, I repaired the cooling system. This fix maintains proper food temperature, ensuring freshness and safety.
Commercial Kitchen Equipment Repair: Addressing improper humidity levels in a proofing cabinet, I adjusted the humidity control settings. This ensures optimal conditions for proofing dough, leading to consistent baking results.
Commercial Kitchen Maintenance Service: We replaced or cleaned filters on all major appliances, including ice makers, fryers, and ovens. This service involved removing filters, cleaning them thoroughly, and replacing them as needed to ensure smooth operation and optimal air ventilation.