Great Service

Legends from Moosic, PA

The tech sent out to the property was very helpful and knowledgeable.

Response from K&D Factory Service Inc.:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

Great service

Lancaster from Lancaster, PA

Very professional. Always willing to go the extra mile to perform the work and take care of the customer.

Response from K&D Factory Service Inc.:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

Reliable and timely service

Wellsboro from Wellsboro, PA

Service Technician did an excellent job performing service on our convection and pizza ovens. He was timely and respectful with staff and adaptable to our schedule to service went not in use.

Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

great services

AJ's from Carbondale, PA

great service and responded fast. bit pricy

Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us such an amazing rating.

Great service

Waldorf from Lehighton, PA

Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Owner

Naples from Steelton, PA

Great service and on time

Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Prompt service after placing a service call !!

Kevin from Bethlehem, PA

Tech showed up went over the issues we were having. Was able to correct one concern, but needed to order parts for the second issue. Parts were ordered while on site, and they were back in a very timely manner to make the repairs.

Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Pizza oven issues

Hurricane from Columbia, PA

The service person that works on my pizza ovens is a true professional! Prior to owning a restaurant I was the service manager of a 100 person service department… And I can tell you this man is a rare find!

Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Ridiculous price.

Palmer Fire Company from Easton, PA

Overall we feel your price of replacing a $13.63 thermocouple to be ridiculous. $120/hr. travel time? Know gas and some expenses have gone up but this is very high. We have no service companies that charge us anything near that. Don't understand why your travel time is marked 3/23 when the job was done on the 24th. Then you charge mileage? Travel time should include all costs of getting there. We got charged twice for labor and don't understand that either. $60 for a half-hour labor and then $200 for an hour of labor - for what??? Wasn't here and hour and one-half!! All in all you charged us $364.25 total to replace a $13.63 thermocouple - outrageous!! To say the least we will never use you again and not recommend you to anyone.

Response from K&D Factory Service Inc.:

Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

Ordering Equipment in Tough Times

Corvette from Annville, PA

We ordered a convection oven which the sales rep helped us pick out after listening to our needs. It was a little frustrating ordering as there was only one person who could help us and they were out of time. Still, though, he got back to me when he could. After ordering, we received realistic time frames and the next stpes for getting the oven installed. The oven arrived when they said it would, they scheduled isntallation immediately, showed up as scheduled, and provided a quality installation. We then had to deal with the rest of the invoice. They attempted to bill our card over the daily limit. When it declined, instead of flipping a lid, they politely contacted me and asked how to best work it out. They took extra time out of their day to bill our card over three days so we didn't have the extra step of contacting our bank to get a daily usage limit increase. What company anymore takes extra steps so a customer doesn't have to? Well the answer is K&D. Thank you to the whole K&D team!

Response from K&D Factory Service Inc.:

Thank you for your positive feedback!Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Service

Historic Piper Tavern from Bedminster Township, PA

We Love Bryan, he is always pleasant as well as professional and he always solves the problem!

Response from K&D Factory Service Inc.:

Thank you so much for your positive review! We will be sure to relay your kind words to Bryan

prices are a little high

mount union school district from Mount Union, PA

at one time you only charge once for service call for the same job now you charge for every time you come back so when they come than have to order parts than we get another charge than if that doses work than we get another charge

Response from K&D Factory Service Inc.:

Thank you for the wonderful review and for taking the time to share your feedback.

Great experience

Union from Everett, PA

Our technician was knowledgeable, informative and extremely tolerant and helpful. Not to mention determined and Tenacious when we couldn’t find a valve.

Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

great quick service

Primanti from Lancaster, PA

Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Took some time but the end result was great!

John from Gettysburg, PA

Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!