1833 North Cameron Street
Harrisburg, PA 17103
(717) 236-9039

Local Reviews

Rated 4.3 out of 5 stars based on 104 customer reviews

Great Service

The tech sent out to the property was very helpful and knowledgeable.


Response from K&D Factory Service Inc.:

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

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Great service

Very professional. Always willing to go the extra mile to perform the work and take care of the customer.


Response from K&D Factory Service Inc.:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

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Reliable and timely service

Service Technician did an excellent job performing service on our convection and pizza ovens. He was timely and respectful with staff and adaptable to our schedule to service went not in use.


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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great services

great service and responded fast. bit pricy


Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us such an amazing rating.

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Great service


Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us a 5-Star review.

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Owner

Great service and on time


Response from K&D Factory Service Inc.:

We are incredibly grateful that you took the time out to leave us a 5-Star review.

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Prompt service after placing a service call !!

Tech showed up went over the issues we were having. Was able to correct one concern, but needed to order parts for the second issue. Parts were ordered while on site, and they were back in a very timely manner to make the repairs.


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Pizza oven issues

The service person that works on my pizza ovens is a true professional! Prior to owning a restaurant I was the service manager of a 100 person service department… And I can tell you this man is a rare find!


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Ridiculous price.

Overall we feel your price of replacing a $13.63 thermocouple to be ridiculous. $120/hr. travel time? Know gas and some expenses have gone up but this is very high. We have no service companies that charge us anything near that. Don't understand why your travel time is marked 3/23 when the job was done on the 24th. Then you charge mileage? Travel time should include all costs of getting there. We got charged twice for labor and don't understand that either. $60 for a half-hour labor and then $200 for an hour of labor - for what??? Wasn't here and hour and one-half!! All in all you charged us $364.25 total to replace a $13.63 thermocouple - outrageous!! To say the least we will never use you again and not recommend you to anyone.


Response from K&D Factory Service Inc.:

Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

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Ordering Equipment in Tough Times

We ordered a convection oven which the sales rep helped us pick out after listening to our needs. It was a little frustrating ordering as there was only one person who could help us and they were out of time. Still, though, he got back to me when he could. After ordering, we received realistic time frames and the next stpes for getting the oven installed. The oven arrived when they said it would, they scheduled isntallation immediately, showed up as scheduled, and provided a quality installation. We then had to deal with the rest of the invoice. They attempted to bill our card over the daily limit. When it declined, instead of flipping a lid, they politely contacted me and asked how to best work it out. They took extra time out of their day to bill our card over three days so we didn't have the extra step of contacting our bank to get a daily usage limit increase. What company anymore takes extra steps so a customer doesn't have to? Well the answer is K&D. Thank you to the whole K&D team!


Response from K&D Factory Service Inc.:

Thank you for your positive feedback!Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Service

We Love Bryan, he is always pleasant as well as professional and he always solves the problem!


Response from K&D Factory Service Inc.:

Thank you so much for your positive review! We will be sure to relay your kind words to Bryan

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prices are a little high

at one time you only charge once for service call for the same job now you charge for every time you come back so when they come than have to order parts than we get another charge than if that doses work than we get another charge


Response from K&D Factory Service Inc.:

Thank you for the wonderful review and for taking the time to share your feedback.

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Great experience

Our technician was knowledgeable, informative and extremely tolerant and helpful. Not to mention determined and Tenacious when we couldn’t find a valve.


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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great quick service


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Took some time but the end result was great!


Response from K&D Factory Service Inc.:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

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Job Locations

Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: I performed routine maintenance on the client’s commercial range, including cleaning the burners and checking the gas lines, ensuring the range operates safely and efficiently.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client's beer cooler was not maintaining consistent temperatures. After recalibrating the thermostats, the cooler now keeps beverages at the ideal storage temperature.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client’s warmer was experiencing temperature control problems. I identified and replaced the faulty thermostats, ensuring precise temperature maintenance for optimal food service.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client’s water filtration system was underperforming due to clogged filters. I replaced the filters, ensuring the delivery of clean and refreshing drinking water.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client’s coffee machine had brewing temperature issues. I replaced the faulty heating elements, ensuring the machine now brews coffee at the optimal temperature.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: I discovered the client's walk-in freezer had air leaks, which were affecting cooling efficiency. Replacing the door gaskets fixed the issue, maintaining stable temperatures.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: I found the client’s tap lines and beverage dispensing equipment required cleaning and sanitizing. I completed a thorough cleaning, ensuring the beverages now taste fresh and meet quality standards.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client's rethermalizer wasn’t reheating food efficiently. After cleaning and inspecting the heating elements, the unit now works effectively, quickly reheating food.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client’s booster heater had a water pan leak. I replaced the damaged pan, ensuring proper water containment and consistent heating.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client's commercial pizza oven was cooking unevenly. I inspected and cleaned the heating elements, ensuring even heat distribution for perfectly baked pizzas.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client's tea brewer was leaking from the brew baskets. I replaced the worn-out gaskets, ensuring the brewer operates without leaks and maintains proper brewing pressure.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client’s toaster oven needed maintenance due to dirty heating elements. I cleaned and inspected them, ensuring even toasting and reliable performance.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: The client’s pressure fryer was experiencing issues with the pressure release valve. I replaced the faulty valve, ensuring safe and efficient operation of the fryer.


Ashley B.

Ashley B. Job Checkin

Commercial Kitchen Equipment Repair: Upon arrival, I found that the client’s conveyor belt in the warewashing machine was misaligned. I realigned the belt, ensuring smooth and efficient dishwashing operations.


Ashley B.

Ashley B. Job Checkin

Commercial Cooking Equipment Repairs: The combi-oven at the client’s site was producing poor steam quality due to mineral buildup. I cleaned and descaled the steam generators, restoring efficient steam production for their cooking needs.