The tech sent out to the property was very helpful and knowledgeable.
Response from K&D Factory Service Inc.:
We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our services. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
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Very professional. Always willing to go the extra mile to perform the work and take care of the customer.
Response from K&D Factory Service Inc.:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Service Technician did an excellent job performing service on our convection and pizza ovens. He was timely and respectful with staff and adaptable to our schedule to service went not in use.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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great service and responded fast. bit pricy
Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us such an amazing rating.
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Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Great service and on time
Response from K&D Factory Service Inc.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Tech showed up went over the issues we were having. Was able to correct one concern, but needed to order parts for the second issue. Parts were ordered while on site, and they were back in a very timely manner to make the repairs.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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The service person that works on my pizza ovens is a true professional! Prior to owning a restaurant I was the service manager of a 100 person service department… And I can tell you this man is a rare find!
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Overall we feel your price of replacing a $13.63 thermocouple to be ridiculous. $120/hr. travel time? Know gas and some expenses have gone up but this is very high. We have no service companies that charge us anything near that. Don't understand why your travel time is marked 3/23 when the job was done on the 24th. Then you charge mileage? Travel time should include all costs of getting there. We got charged twice for labor and don't understand that either. $60 for a half-hour labor and then $200 for an hour of labor - for what??? Wasn't here and hour and one-half!! All in all you charged us $364.25 total to replace a $13.63 thermocouple - outrageous!! To say the least we will never use you again and not recommend you to anyone.
Response from K&D Factory Service Inc.:
Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.
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We ordered a convection oven which the sales rep helped us pick out after listening to our needs. It was a little frustrating ordering as there was only one person who could help us and they were out of time. Still, though, he got back to me when he could. After ordering, we received realistic time frames and the next stpes for getting the oven installed. The oven arrived when they said it would, they scheduled isntallation immediately, showed up as scheduled, and provided a quality installation. We then had to deal with the rest of the invoice. They attempted to bill our card over the daily limit. When it declined, instead of flipping a lid, they politely contacted me and asked how to best work it out. They took extra time out of their day to bill our card over three days so we didn't have the extra step of contacting our bank to get a daily usage limit increase. What company anymore takes extra steps so a customer doesn't have to? Well the answer is K&D. Thank you to the whole K&D team!
Response from K&D Factory Service Inc.:
Thank you for your positive feedback!Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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We Love Bryan, he is always pleasant as well as professional and he always solves the problem!
Response from K&D Factory Service Inc.:
Thank you so much for your positive review! We will be sure to relay your kind words to Bryan
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at one time you only charge once for service call for the same job now you charge for every time you come back so when they come than have to order parts than we get another charge than if that doses work than we get another charge
Response from K&D Factory Service Inc.:
Thank you for the wonderful review and for taking the time to share your feedback.
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Our technician was knowledgeable, informative and extremely tolerant and helpful. Not to mention determined and Tenacious when we couldn’t find a valve.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Commercial Kitchen Equipment Repair Service: The client’s commercial dishwasher wasn’t drying dishes. After examining the unit, I found the heating coil had fractured and the drying fan had stopped spinning. I replaced both parts, restoring full drying capability.
Commercial Kitchen Equipment Repair Service: The client’s combi oven lost steam function during service. I discovered a mineral-clogged steam generator. After cleaning the component and replacing worn gaskets, the steam system worked effectively again.
Commercial Kitchen Equipment Repair Service: The client’s commercial oven was not reaching set temperatures. I diagnosed a failing thermocouple and signs of calibration drift. I replaced the thermocouple and recalibrated the temperature controls to ensure accurate performance.
Commercial Kitchen Equipment Repair Service: The client’s panini grill was sticking and not pressing sandwiches evenly. I found worn nonstick plates and a damaged press mechanism. I replaced the plates and repaired the mechanism, restoring uniform grilling.
Commercial Kitchen Equipment Repair Service: The client’s ventilation system in the kitchen was underperforming, leading to excessive smoke. I found the exhaust fan motor was seized. I replaced the motor and cleaned the vent ducts to improve air circulation.
Commercial Kitchen Equipment Repair Service: The client’s steam table wasn’t maintaining food-safe temperatures. I discovered the heating element was cracked and shorting. I replaced the part and verified that all wells reached the required temperature range.
Commercial Kitchen Equipment Repair Service: The client’s salamander broiler was heating only on one side. After testing, I found a burned heating element and an unresponsive thermostat. I replaced both, restoring consistent broiling across the entire surface.
Commercial Kitchen Equipment Repair Service: The client’s hot holding cabinet was not warming evenly. Upon inspection, I found a disconnected heating coil and faulty control knob. I reconnected the coil, replaced the knob, and tested the unit for even heating.
Commercial Kitchen Equipment Repair Service: The client’s commercial coffee grinder jammed frequently. I found old grounds clogging the chute and a worn-out auger. After cleaning the mechanism and replacing the auger, grinding was smooth and uninterrupted.
Commercial Kitchen Equipment Repair Service: The client’s hot food well was fluctuating in temperature. I discovered a faulty thermostat and loose wiring in the control box. After replacing the thermostat and securing the wiring, the unit returned to stable performance.
Commercial Kitchen Equipment Repair Service: The client’s fry warmer wasn’t holding food at the correct temperature. Upon investigation, I found broken heat lamps and a failed switch. I replaced both and confirmed stable warming temperatures.
Commercial Kitchen Equipment Repair Service: The client’s flat-top grill was slow to ignite. I discovered a faulty spark module and buildup in the ignition ports. After replacing the module and cleaning the ports, the grill lit quickly and reliably.
Commercial Kitchen Equipment Repair Service: The client’s ice machine wasn’t producing enough ice. I traced the problem to a sensor misreading bin levels and a dirty condenser coil. After replacing the sensor and cleaning the coil, the machine returned to optimal performance.
Commercial Kitchen Equipment Repair Service: The client’s panini press wouldn’t close evenly. Upon inspection, I found the hinge bolts were stripped and the upper plate slightly warped. I replaced the bolts and realigned the plate for smooth operation.
Commercial Kitchen Equipment Repair Service: The client’s commercial pasta cooker was boiling inconsistently. I diagnosed a faulty thermostat and mineral scale buildup in the heating element. I replaced the thermostat and descaled the unit for consistent boiling.