Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
No reason to call anyone else. Fix it the first time.
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Convenience
Every time i call Altoona Office they always send a Tect that day There Tects are top notch guys if i have a Question they always get back with me.
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my only problem is timine and I did tell them to come when they could only after it was started and they were not aware of the involvement
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
arrived. Oven unit was off, checked amp draw on mags and had only 9 amps. removed primary voltage from HV transformer to see which side was bad. checked cap and diode and were OK. check HV transformer and was OK. replaced rear mag and now have 15 amp draw on mag circuit. taped in mags reassembled unit and heated. had customer cook in unit. OK for use.
Did not find Prep Table evaporator coil frozen, drain pan under condenser has water in it and is full dripping onto floor, it has pads to soak up excess water but no heater or high side lines to evaporate water, I suggested replacing pads but customer said they will just mop water if it continues, drain line is not clogged and unit is cycling on and off at proper temperature and is working properly at this time.
Deep cleaned all kitchen surfaces with sanitizing solution.
Steam Table Far right well not heating properly. Checked voltage to element and found 208v. Checked tstat and working normally. Found no continuity though element. Bad element. Will order new element and return. 6/26/20 Removed top of well to access elements. Removed faulty element and installed new one. Tested and unit heating normally.
Removed and replaced bad compressor on Reach-In Cooler. Reclaimed refrigerant,installed new components and filter drier. Charged system with 250psi of nitrogen and let stand for 30 minutes with no drop in pressure. Vacuumed system to 500 microns and let stand for 30 minutes. Charged system with 134A refrigerant to factory specs and started unit, Checked amp draw and ensured system is operating correctly. System is full of product and is dropping in temp.
arrived onsite to check top Southbend convection oven. checked and found oven not heating. troubleshot and found broken burner igniter. also checked voltage from ignition module, no 24 volts. have voltage to module but no 24volts to igniter. ignition module also bad. checked truck stock for module and igniter, igniter damaged and no module. will need to order, return and replace. customer will start using this kitchen shortly, but not right now. 6/29/20 arrived onsite to repair top Southbend convection oven. accessed surface igniter and ignition module. proceeded and replaced hot surface igniter and ignition module. dressed wiring and brought oven into operation. allowed oven to heat and cycle a few times. oven in operation. Also removed foil impeded in fan blower wheel. foil impeded in wheel will cause uneven heat and hard on motor. oven in operation.
BOTTOM seafood steamer float broken 6/29/20 Checked bottom unit and found the float is missing. Customer said it was broke on the end. Need to obtain new float Assembly and return. Met with Rich and returned with part . Installed and tested . Unit fills and heats to steam Fan spins and timer times down and sounds. Unit Steams good. Back in service. No other problems
examined Broiler unit, found off and cool. turned on and heated, after a few minutes, front belt breaker tripped. Breaker would buzz and not trip then trip after a few minutes. Breaker should trip immediately. Motor resistance too high, causing circuit breaker to trip. Will need motor and circuit breaker replaced in addition to previous quoted work. Note: quoting additional repairs, closing out this work order.
Examined Steamer unit, found wire off controller to hi - limit overheated and wire to element burnt, replaced wire & terminals and tested
removed convection oven unit from pellets and customer stacked ovens removed two Vulcan ovens to another location in kitchen and tapped into gas line for tilt skillet and ran gas line too ovens put new ovens in where old ovens where used new gas hoses and tested unit okay units are Duke convection ovens m # E101-GV s#top 04185950 s# bottom 08189664 unit blp gas 10 in wc 120 volts hooked up gas to old ovens and tested for leaks found one had to replaced fittings tested okay
Steamer In use when got here. She said working great this morning. Drained it. Pulled hi limit, cleaned. Pulled bottom hose off delime port, tried to stick rod back thru, feels as though the steam generator is limed up and some of hose fittings. Could not get water level probes out to check or clean. Recommend getting new tank gasket and water level probes, to be able to take unit apart and get back in use same day. May need major delime if tank solid with lime. Unit did over fill one time during refill. Water was coming out top of steam generator. Need to quote repairs.
Found Combi Oven making a popping noise or fluttering sound when igniting. I did pull the burners and found them OK. I did calibrate the exhaust with the flue analyzer. unit now lighting without popping. I checked ops, OK ready to use.
Found the Ice Machine unit apart with the water fill valve missing. The drain is also apart with the waterline stuck down it. Need one000009120 water in let valve kit. Can't test further until the water valve is installed. Need to clean at that time too. 6/30/20 Replaced the water fill valve in the machine. Had to retrofit the valve into the machine. Ran ice machine cleaner thru the unit. Did wipe the inside down. Noted that this unit is very dirty and you can spend all day soaking and scraping the different parts to try to get the lime off them. When tested the unit makes ice but it is sticking to the evaporator and not sliding into the bin. Tried adjusting the level of the machine. Tried bigger cubes etc. but nothing worked Can try several things which may or may not work. Believe it is in the customers best interest to replace the machine. Will quote new evap. coil. Left the unit on. Will quote additional repairs and replacing the unit. Closing out this work order.
Found Steamer top incoming water valve (condensate) leaking out of pinholes in plastic. all components under unit wet. found relay burnt cleaned to test but will need replaced. found flame sense going to ground will need new pilot and gasket. order qwp (expedited freight) per Jason. 6-30-20 Replaced valve, relay and pilot. tested, sys ops okay.
Checked over Blended Ice Machine unit, found wires for motor cut and bare with tape over them. found tape was moved due to spring rubbing on cord. also found from that cord being cut it shorted out the control on rear of right module will need cord and board ordered per manager,Glenn Boyer, order QWP (expedited freight). 6-30-20 Replaced control for right mixer replaced wiring for motor tested okay, closed up unit and had customer use it to test. found drain clogged from sitting so long. cleared drain and retested. found all okay at this time.