Arrived at location on 10/27/22 - Checked out unit and found that the main water fitting that goes into the three way valve was leaking. Pulled unit apart and resealed all the fittings. Reassembled and checked operation by running unit. Found nothing leaking at this time.
Arrived at location on 8/1/22 - -Checked out unit and found that pilots were out so relit them and let heat up. Checked the temps and adjusted them. Checked operation, ok. Let cycle on and off, ok.
Arrived at location on 6/3/22 - Customer was having to issue with coffee brewer tripping gfi outlet. Had customer brew pot of coffee no issues. I asked if it gets moisture back where unit sits and manager said it does. Removed bottom pot warmer and found wires to element showed that they were wet at one time. Customer gave me a sheet tray and I placed coffee brewer and grinder on top of it to help keep moisture away from warmer. All ok.
Arrived at location on 1/11/22 - Checked out unit and found the water is by passing water valve and is leaking around the gauge. Will order and return. Returned to location on 1/13/22 - Arrived on site and spoke to mod. Verified that parts was correct and began to remove listed parts. After installing I checked for leaks and run dishes cycle multiple times. Rinse cycle had 20 psi. Unit is working at this time.
Arrived at location on 8/27/21 - Checked the unit and found out that the elements on ohm were OL. I called manufacture and spoke to Mark and he confirmed that the unit parts were out of stock and were not made anymore. The unit is over 16 years old. Customer would like a quote for a new unit.
Arrived at location on 7/14/21 - Checked out unit and found that the start button was working fine on arrival. Per customer the start button would stick in and not come back out. Tried starting and stopping several times and worked every time will obtain start and stop button and return. Returned to location on 7/23/21 - Returned with parts. Removed old stop and start switch and installed new stop and start switch. Checked operation, ok.
Arrived on site on 7/14/21 - Checked out unit and found on arrival that the water symbol was on display and none of the valves were working. Found that the A2 fuse on the board was open. Ohmed out all the solenoids at 4 ohms and nothing to ground. Installed new fuse and ran unit and left cycle for a period of time, there's no problem. Unit ran at 100% steam and couldn’t get anything to fail. Recommend to run it without over night cooking to see if it fails again and what setting it is in. Could be one of the valves shorting out from time to time. Will call John at 8 or 9 to see what he would like to do.
Arrived at location on 7/6/21 to check on walk in cooler. Unit had ice build up on evap. Thawed with hot water and started unit back up. Checked receiver and it is still at 80% checked super heat and it was at 35 degrees. Tried adjusting but unit would not respond. Will need to replace txt. Unit is R 22. Returned to location on 7/9/21 - picked up parts from supply house. Pumped unit down and removed old txv valve and brazed in new one. Suction pressure was higher and temperature dropped.
Arrived at location on 6/17/21 and checked in with MOD. Customer complained unit not holding temp running at 60 degrees. Plugged unit in to outlet. Temp checked cabinet with digital thermometer. After 5 minutes unit pulled down to 38 degrees. Unit working properly at this time and making temp. Checked customer thermometer. Customer thermometer still reads 60 degrees. Recommend customer replace thermometer
Came in and checked dishwasher ran it no issues removed side cover saw water leaking from back of unit. ran another cycle found vacuum breaker leaking when it goes into rinse cycle. will have part tomorrow morning and will return. 12-22-20 Returned with part. shut off water and dishwasher. removed vacuum breaker from dishwasher and removed pipes from vacuum breaker and installed them on new one. put new vacuum breaker in place and tightened down. ran 3 cycles to check for leaks, all okay.
Found MAN ice machine and bin unplugged and water leaking from the ice bin, Bin parts were laying on top of the ice machine, and water was laying in the ice machine drain pan. Pulled drain line from drain and blew backwards then let it drain out.. removed ice. machine front cover and removed drain pan, vacuumed all sludge and blew drain out again, then vacuumed water from underneath and from the floor. Reassembled and turned on. Observed bin draining and machine harvest 2 sheets of ice. everything is working good at this time.
Call Out - Reach-In Cooler Unit was 43° upon arrival. Found suction line at compressor bent and almost closed off. Straightened out line best possible and unit started working. Also found it slightly low on charge. Unit is cooling and going back down to temp. Everything is running fine at this time..
Found Steamer top incoming water valve (condensate) leaking out of pinholes in plastic. all components under unit wet. found relay burnt cleaned to test but will need replaced. found flame sense going to ground will need new pilot and gasket. order qwp (expedited freight) per Jason. 6-30-20 Replaced valve, relay and pilot. tested, sys ops okay.
Came in and upon arrival the Steamer unit was running. per customer he said this morning when the standby light came on then the reset the standby went off and came back again. he said it happened just once today and they drained the unit and filled it again and it works just fine. I drained the unit a couple of times and filled it and the unit works just fine, no issues. blew the yellow valve in case there is any residue of scale so it will go through the drain. left the unit running for a while with no problems, probably some was stuck somewhere and got drained. customer will gave us a call if the issue comes back again. asked customer if he wants us to delime the unit and he will call us to gave us his decision.
Some of the wires in Oven unit are fried: Found no gas to bottom oven. quick disconnect not seated properly, reseated. tested okay. customer is going to repair top oven.