so far , so good
Response from K&D Factory Service Inc.:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
Overall Experience
Quality
Price
Convenience
Commercial Kitchen Maintenance Service: We performed thorough condenser coil cleaning on the refrigeration units, enhancing cooling efficiency and preventing breakdowns. This service included disassembling the units, removing debris, and sanitizing the coils to ensure optimal performance.
Commercial Griddle Repair: Upon noticing uneven heating on a griddle surface, I resurfaced it. This maintenance task guarantees even cooking and prevents food from sticking, ensuring consistent quality in griddled items.
Commercial Rethermalizer Temperature Probe Repair. Facing issues with a malfunctioning temperature probe in a commercial rethermalizer, I replaced the probe. This ensures accurate temperature control, crucial for reheating food items.
Commercial Kitchen Appliance Repair: We tackled a situation where the commercial convection steamer's valve was acting up. With a careful adjustment, I made sure that the steam flow is now under precise control, a critical factor for efficient and effective food steaming.
Commercial Convection Oven Repair. Addressing a challenge with inconsistent temperatures attributed to a faulty thermostat, I promptly replaced the worn-out component. This critical replacement restored precise temperature control, ensuring optimal cooking conditions for the convection oven's performance.
Kitchen Appliance Repair. In a commercial kitchen, I encountered a situation where the efficiency of a commercial dough mixer was compromised. After a detailed inspection, it became evident that the worn-out gears were the root cause of the issue. To rectify this, I engaged in a thorough repair process, carefully removing the worn gears and replacing them with brand new components. This precision repair not only restored the efficiency of the dough mixer but also enhanced its overall performance. As a result, the kitchen's ability to meet high demand and maintain consistent quality was significantly improved.
Commercial Kitchen Equipment Repair near Laurel St. When we got a call from a commercial client regarding their blast chiller that was not operating, we quickly came out to assist. When I arrived at the business, I promptly got to work addressing the client’s issue. After inspecting the blast chiller, I determined the cause of the performance failure to be the lack of coolant in the appliance. I added coolant in accordance with the manufacturer’s recommendations and the blast chiller was up and running again in no time. The client was grateful to have a working freezing unit in their establishment.
Arrived at location on 4/4/23 - Examination of the unit. Found the door handle in the lock position causing the handle not to close properly. The customer does not have a key and a piece of the lock is broken. Put oil in the fryer and let heat fryer hold temp at 360. Will order a new door handle per Trish and call the customer when the part comes in so they could open the door. Returned to location on 4/13/23 - Removed and replaced door latch kit. Unit tested good.
Issue with refrigerated display case fogging up and collecting condensation even when the doors haven't been opened. Ensured that room temp was not too warm. Checked air inlets and vents to make sure they weren't blocked. Checked cooler's fan system and replaced malfunctioning components.
Arrived at location on 11/3/22 - Arrived found unit on and hot, middle of griddle off. Waited for customer to finish. Lifted top, middle right element getting 120 volts. Thermostat checked good. Found 2 burnt wires on element and replaced. Element got 208 after replacing. Tested unit. Unit is fully operational.
Arrived at location on 8/31/22 - Examine unit found blower motor not turning check frequency drive board no power out to motor. 120 volts to board green and yellow light lit yellow light means board waiting for signal. Called Cleveland tech support went in to programming blower motor working not working in cook cycle found relay board bad will order part. Returned to location on 9/7/22 - Removed and replaced relay board tested same issue, fan not running called Cleveland tech support back and found door switch bad removed relay board and installed old one customer wanted relay board for spare part will order 2. door switches. Returned to location on 9/12/22 - removed top and slid cover off of unit. Removed bad switch and installed new. Reinstalled cover and top portion. Tested, unit works in all modes and fan spins.
Arrived at location on 1/25/22 - Tested the unit and found the condenser fan cycling switch not allowing the motor to come on and the unit was tripping the high pressure switch. Juan approved me going to get a fan cycling control. Installed and wired in the control along with installing an access tee. Turned the unit on and tested. The freezer is up and running.
Arrived at location on 8/16/21 - Found unit not surface igniter pulling zero rampage draw 24 volts to igniter. Replaced hot surface igniter and tested unit main burners cycled on unit came up to set temp tested ok.
Examined Refrigerated Drawer unit and found unit turned off. Switched unit on, has a delay. Waited 3 minutes, compressor did not start. No power at receptacle. Found circuit breaker tripped. Reset breaker and checked operation. Amperage draw ok at 7 amps. Let unit cycle several times.
returned for service found error 26 on combi oven, drain valve not closing, installed new touch screen steam ignition and meat probe with new touch screen. Tech could access programming, set unit back to factory specs - tested drain valve, no response on opening and closing, will order part. 8/21/19 returned for service, pulled unit out to access drain valve, had to remove drain from oven to remove drain valve, replaced drain valve, tested in all functions, tested good.