Response from K&D Factory Service Inc.:
We're so happy to hear that you had a great experience with us. Thanks for the positive review!
Overall Experience
Quality
Price
Convenience
Service was terrible - finally cancelled order and received the part in 3 days for $700.00 cheaper
Overall Experience
Quality
Price
Convenience
Commercial Kitchen Appliance Repair: Tackled operational issues arising from a malfunctioning heating element in the toaster oven, causing uneven toasting. Conducted a thorough repair on the heating element, guaranteeing even and consistent toasting for an improved culinary experience.
Commercial Kitchen Appliance Repair: Responded promptly to a reported malfunctioning motor in the exhaust fan, resulting in poor ventilation within the kitchen. Diagnosed the problem and efficiently replaced the exhaust fan motor, ensuring optimal and effective kitchen ventilation.
Commercial Keg Cooler Repair Service. Addressing issues related to a malfunctioning CO2 regulator affecting functionality, I conducted essential repairs. This involved precise adjustments and replacement of the worn-out regulator. The comprehensive service ensured the keg cooler's consistent performance and preserved the quality of its operations.
Leak from dishwasher. Checked for cracks and damage and ensured the door is closing completely. Found that the pump seal is defective. Replaced the part and now the leak is gone.
Keg cooler dispensing bitter and off-tasting beers. Inspected the air line and found it was dirty. Cleaned the unit and beer is pouring properly now.
Arrived at location on 2/8/23 - On site for a walk-in cooler freezing up upon arrival checked walking found nothing wrong walking in cooler , called drew n he informed me that it’s not the walk in cooler , it’s a continental under the counter cooler , proceeded to work area at the bar checked unit operations, noticed evaporator right side or third fan motor not working , couldn’t find outlet to unplug unit believe it behind unit ,unit sitting on ground ,can’t be moved, worked around it ,removed evaporator fan motor & blade , had fan motor & blade in truck stock , installed new motor & blade, motor came on unit fully operational put all panels back cleaned work area.
Arrived at location on 12/2/22 - found unit leaking out of right trunnion, O-rings are leaking by. Will order parts and return. (Note: needs to be done over Christmas break and shut off valve installed) Returned to location on 12/27/22 - removed kettle from stand and replaced o rings. Lubricated and reinstalled. Swapped out 3/4 coupler for ball valve. Bob came as we were leaving and turned the steam on. Tested unit, no leaks. Unit working properly at this time
Arrived at location on 10/31/22 - Went to turn on and it would not light. Had good spark. Noticed code on temp control was saying bad temp probe. Tested resistance and found it was good according to manufacturers chart. Found temp control to be bad. Meet up with Dan to get a used one off his truck. Unit is up and running for now but customer would still like new one ordered. Will order part and return. Returned to location on 11/3/22 - Shut power off to right side unit and removed control box assembly. Installed new control box assembly and powered unit on. Turned unit on it it fired right up. Set to 350 and verified unit cycled.
Arrived at location on 9/9/22 - Examine unit found conveyor motor turning drive chain missing customer does not know what happen to drive chain. Returned to location on 9/14/22 - Install chain on a conveyor, upon arrival checked in with manager, proceed to installed chain, turn unit on conveyor turning as it should.
Arrived at location on 7/8/22 - Filled machine, stopped filling started machine short cycle ran about a minute then stopped. Error code E-03 came up losing water during wash cycle checked drain valve tighten packing and handle were loose, will order parts and return valve is working for now. Returned to location on 7/19/22 - Checked out the old drain. Found you would have to cut the old PVC out and drop the wash heater to replace the drain valve. Separated the old drain valve and removed the gate. Tried to separate the new one but could not. Went back to the shop and separated the new valve. Came back and replaced the gate portion or all the moving parts for the drain valve. Turned the unit on and tested. The drain valve was not leaking anywhere. Ran a short cycle. Found the unit went off on low water error again. Found the water was only filling to the low water probe and when the pumps would come on the water level would come off the probe and the unit would lock out on e
Arrived at location on 5/6/22 - Found right fryer has a leaking frypot. Customer oked getting new Cecilware fryer. Worked on other units while waiting for fryer when delivered unpack and installed casters and assembly fryer as needed hooked up to gas line checked for leaks was none unit tested ok.
Arrived at location on 10/5/21 - Examined unit checked incoming power at 244 per leg unit powered on and called for heat have 20 amps per leg blower stopped working called Jeremy at Nu/Vu for part #QWP per Ryan. Returned to location on 10/7/21 - Removed and replaced motor and fan, had to rewire top of unit. Replaced all connectors for fan and elements, there was a fire up there. Looked as if grease rotted through the coating and wire arced. Tested unit.
Arrived at location on 9/6/21 - Saute line not heating. Found water dripping on the regulator causing the vent to become corroded and blocked up. A 3/4 nat Gas regulator swapped out and now the unit lights. The water sources is a know issue that will be fixed in the future.
Arrived at location on 7/24/21 - examined unit, pilot holds for a short while then goes out. Thermocouple burnt up, safety is newer, replaced thermocouple with robertshaw 18" and tested. Pilot could be in better shape but its working. Unit heats and goes into bypass.
Arrived at location on 7/15/21 - examined unit, missing knob that keeps product table attached to support arm. Returned to location on 7/22/21 - Replaced Knob and tested.