All the crew, from Andrew (sales) to Jake (project mgr) to the guys working on the roof to the two guys who delivered the supplies all did a good job. And the roof is beautiful. It would have been a great job if the following minor issues had not happened. 1. Supplies delivered Thursday am. Work was to start Thursday am. Received a call a little after noon that the crew was finishing up another job and would start my roof Friday am. ARC should be experienced enough to know how long it would take to complete the other job, and I should have received a call earlier in the morning to let me know they would not be at my house that Thursday. 2. Some how they did not order enough ridge cap. Did not discover that until late Friday afternoon. Too late to get some in order to put it on when they finished the roof Saturday. They returned Monday morning to put the ridge cap on. 3. They took off roof cover for the stove exhaust vent but did not cover up the opening. Roof debris started falling down the vent pipe and pieces fell all over the stove and floor. 4. Someone either stepped on one of the gutter down spout extensions (or dropped something on from the roof) and flattened an area. They wanted me to fix it and they would take the cost off the bill. You break, you fix. ARC came out the day after the roof was finished and fixed it. As long as ARC takes in comments like these and sees to it that they don't happen again, they will be a great company. They did a good clean up job. They went over the yard several times getting debris and nails. 5. Only issue, they used my yard blower (that was in the garage) to blow debris off the roof and drive -- issue: they did not ask my permission to use my blower. If you treat every roof job you do like you are doing a relative's house, you will do great. Unless you don't like your relatives ; )
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ARC were able to get our roof replaced within 7 working days from signing the contract. The crew (about 5 to 6) were able to get our ranch roof ripped-off and shingled within 7 hours. Cleaned up brilliantly and very quickly. They may not be the cheapest option but the 50 year warranty, which is not pro-rated, is great for peace of mind.
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Roofing job was done quickly and very neatly. Cost was a bit high, but we decided to go with ARC due to their great customer service and warranty.
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The only 5 stars I'll give is to the crew who worked on my new roof. They did everything in one day and the roof look fantastic. The other lower star ratings is for the frustration I had trying to talk to someone. Once the salesman sells you the roof you can't get ahold of him if you have questions. That was very frustrating and really hurt my rating of everything overall. The roofing crew A+ everything else prior to the work being done was a C at best.
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We signed the contract on Tuesday and our roof was installed on Thursday. It was a one day job and they did excellent work.
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The installers were at the house early Tuesday morning and worked straight thru until early evening. They had a large crew and got done in one day, some extra material was required over the sun room. Good workers !
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Working with ARC has been nothing but a great experience.
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the roof looks great, they cleaned up real good. We were told up to three days and it took 1 1/2 days, good job
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Installing gutter guards on a customers home
Sealing two chimneys for a customer
