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I would like to highly compliment Laura who provided my customer service today. She was absolutely wonderful! Her demeanor, knowledge and professionalism are to be commended and made my experience with Service Electric made me realize why I am grateful to have this company for my cable and internet. If there is an award that can be given to employees for going above and beyond, Laura deserves this award.
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My representative was very kind and had tremendous patience with the questions I was asking about. I have never been treated so politely in a very long time. She’s a wonderful asset to your company. SHE’S A KEEPER!
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Lori was so helpful and understanding of my situation. She deserves a kudos for her service today.
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I wanna thank Laura for taking the time out to resolve my issues and going above and beyond my call, I have called before and never received such kind service. Laura is a perfect example of what customer service is, as a person who is also in the field with customers this was very much appreciated.
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We needed help installing a closed caption telephone for parents and the technician who provided arrangements to have this done was most helpful. We were so grateful.
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Lori S. Was great!!! She went over everything I needed and was so kind and pleasant. Every company should have a customer service representative as good as Lori!
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Laura was excellant extremely pleasant and got my internet back on asap !! Thanks !!! You need more like her !!
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I had the wonderful opportunity to speak with Laura S on August 30, 2024 during our conversation she was so polite, knowledgeable, compassionate, and just an overall beautiful soul. She thoroughly explained what was going on with my account and sympathize with me during what I know can be an uncomfortable conversation. I have been recently thinking about changing my service to Xfinity however, based on my interaction with Laura today, I plan on remaining with service electric.
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It was a pleasure assisting you with your SECTV services and offer great pricing for your internet. I was wondering if you had a moment to complete a quick GOOGLE survey on how the call was handled? Thank you.....and have a wonderful week! Marilyn
Good morning, my name is Wendy and im with Service Electric in wilkes barre, if you would kindly give a review on our conversation it would be greatly appreciated, and I hope i was able to help you and answer all of your questions and that you were completely satisfied, thank you and Have a great day !!
Worked with customer to choose the best internet equipment for the situation//helped get upgraded speed
It was a pleasure speaking to you about your recent service call with Louis & Tim. So very happy that they were able to resolve the issue. I was wondering if you had a moment to complete a quick GOOGLE survey on how they did? Thank you.... and have a Great day!
It was such a pleasure assisting you with your phone port to SECTV. I was wondering if you had a moment to complete a quick GOOGLE survey on how the calls were handled? Thank you.... and have a Wonderful week! Marilyn
It was a pleasure assisting you with your phone issue today. I was wondering if you had a moment to complete a quick GOOGLE survey on how the call was handled? Thank you....and have a Great day! Marilyn
I assisted a customer in troubleshooting a WIFI issue and connecting back to the internet. The customer was very helpful in the inspection of equipment so a service tech appointment could be scheduled.
It was a pleasure speaking with you today. If you would take time out of your busy day to take a brief survey, we would greatly appreciate it. The survey is to rate the customer service representative, Laura, that took your call regarding the billing on your account. Thank you, and have a wonderful day!
