Front desk: Good smiles and friendly, but forgot to add the heart worm medicine we ordered. My husband picked Gunner up, but didn't know about the heart worm medicine. even though it was on the billing statement. Grooming: Staff needs to be more friendly, groomer seemed very busy with several small dogs, assistance needs to learn how to smile and say something. Gunner has always come back smelling like he "had a bath"...not this time, in fact he still smelled like he did when we brought him in...we will always use the Ranch...just giving feedback to help raise the level of service...thanks
