On arrival, technician was informed by manager at desk that she was unaware of any services needed. our office then contacted individuals that had initially made contact. Then that person spoke to the woman at the desk in front of the technician. That lady then ran all around asking classroom if their heat was working and then informed me that it was and then she was not able to get a hold of the individual that had stated there was a need for service. Comfort Solutions would be more than happy to address any heating issues that may need to be addressed. Service fee will be applied for today’s visit.