140 Icon Ct.
Sparks, NV 89441
(775) 786-4357

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Map of Portola CA
Eric R.

Eric R.


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Give up dear to install the new condenser electrical control board and after replacing the board found that the unit was not operating properly. I got on the phone with technical support which took a while to get through, but once I did re-started running through quite a bit of diagnostics to figure out what was going on. We came to realize that it is not the right control board for this unit. I called western to give them hell on ordering the wrong board. I spoke to Tony and verified that he’s ordering The right board as well as I got the part number that is needed so that this does not happen again when we receive the new board. It is going to take 5 to 7 days Tony said, it is coming from Georgia. Thomas up here his understanding and said to just let him know when it comes in and he will meet us up here again