They were able to come out within a few hours. Deron was friendly and knowledgeable. Informed me of the work and cost before doing anything.
Adam was polite and professional. Made sure my system was summer ready. Made recommendations on improving performance. Delivered what he promised!
My service technician, Deron, was excellent! He was very knowledgeable and patient with my questions! He truly enhanced my customer experience! I will request him going forward!
It was 29° this morning, and our thermostat read 57°. We called our warranty company who finally got out here and submitted their request to fix a gas valve and it was denied. We quickly got on the phone and called MES, the company that installed our system and who maintains our system for us. I always research what repairs cost so as to know if pricing is in or out of line, and the MES price was right in line with a fair price for such service. Adam came out, assessed the situation, went out and got a part, came back, and our house is heating up right now. Thank you for your excellent service and professionalism Adam. Thank you too Randy Murphy for running a class operation. Randy Smith and Toni Betti-Smith 6643 Mimms Drive Dallas, TX
Best service I ever had for A/C in Dallas. Kelly, Sean, and James were all responsive, professional and detailed.
Sean did a great job. He is very very knowledgeable and answered all my questions respectfully and did it all with a great personality. Much appreciated.
Metro Express Service and their service technician, especially Norman were outstanding professionals, curtsy and very helpful throughout the selection and the installation.
Sean Hadaway has been our service technician for the past few years. I consider him to be very professional, knowledgeable and efficient. Consider him an asset to M.E.S.
I've had many AC repairmen over the years. Sean was the absolute best. Patient, professional, thorough, knowledgeable, pleasant and honest . Represents the company very well. Also phone reps were very nice to deal with and helpful.
Expected a call before arrival. But glad I got my service at least by the end of the expected window.
Service AC systems. Clean condensing coils. Service drains. Secure wiring. Check filters. Calibrate thermostats.
Second opinion on line set. Found evaporator coil leaking refrigerant.