4 stars with respect to convenience. We were scheduled between 2p-4p. The office called at 1230 and wanted to move up the time to RIGHT THEN. I had scheduled my day around 2-4p. I told her the earliest anyone could come was 2. She pushed for NOW. She wasnt out right rude but I felt pressured. I planned my day around them already and now I have to change my plans at the last minute? When all was said and done, Don came at 2 and I was very pleased with his friendly and professional attitude.